Customer Reviews for AAA Storage Brenham
(U-Haul Neighborhood Dealer)

78 reviews

4205 Hwy 36 N   Brenham, TX 77833

(979) 421-9349

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(979) 421-9349

4205 Hwy 36 N
Brenham, TX 77833

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything went very smooth , highly recommend Melody did an excellent job!!!!

elias A. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Clean the ash trays out. The truck WREAKED horribly of cigarettes, when I pushed a slot, it opened up to an ashtray ... filthy cigarette butts ... YUCK!!! You really should not allow people to smoke in the trucks when people rent vehicles!

Dona P. 
Rating:
5.0

The desk person took great care and did help me with hook up of car transport trailer would recommend to anybody in Brenham area.

Miguel M. 
Rating:
5.0

Melody was the best customer service rep. I have ever worked with , she helped me out with everything I needed .I will definitely be coming back for every u-haul need I have. Thank You , Melody

NAVADA D. 
Rating:
5.0

Customer did not leave a comment.

natisha A. 
Rating:
5.0

Customer did not leave a comment.

scotty S. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

JOHN F F. 
Rating:
5.0

Customer did not leave a comment.

melissa C. 
Rating:
1.0

Extremely horrible customer service.

DUSTIN LEE V. 
Rating:
1.0

I reserved this truck online and submitted my credit card number. I designated Rex Seale as the driver of the truck. I even called the office yesterday to confirm that I didn't have to be there when the truck was returned and the cost would be charged to my card. The idiot person in the office ASSURED me that I would not have to be there. Well, REX SEALE returned the truck and HE HAD TO PAY THE COST WITH HIS CARD!!!!!!!! HORRIBLE SERVICE AND COMMUNICATION!!!!!!!

Rex S. 
Rating:
5.0

Thank you Melody all was perfect

henri D. 
Rating:
5.0

I want to thank Melody for helping me with the scheduling issues I faced.

joe M. 
Rating:
5.0

Everything went smoothly. Quick and easy to rent and to return.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Damon H. 
Rating:
5.0

Nothing...things went smoothly and I wasnt there a long time getting a truck

Angela W. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

The property manager Melody was very helpful ,great experience.I will definitely be using this location for all my U-Haul needs

Jane M. 
Rating:
5.0

U-Haul did not give the address where we were to return the truck in Brenham. We went to the closest U-Haul location we could find. They had no record of our rental. They spent 30 minutes trying to get permission to accept the truck. Their computers were not working properly.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Devinn Y. 
Rating:
4.0

Customer did not leave a comment.

steven E. 
Rating:
5.0

Customer did not leave a comment.

Yolanda C. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
5.0

Everything perfect as usual. Melody, always does a fantastic job.I use this facility for all my U-haul needs

mark H. 
Rating:
5.0

Customer did not leave a comment.

PARKER G. 
Rating:
4.0

All good

MAHESWAR P. 
Rating:
2.0

The building Brennan have a strong smell of cigarette smoke. The restroom was dirty. It took too long for a rental of a trailer. Then the trailer doesn't have a support leg causing me to lift the trailer hitch off the ground which injured my back. Then it was parked on an incline with the concrete as a stopper so it was hard to move the trailer forward to the truck hitch. There is so many safety concerns to the customer when Uhaul doesn't take safety measures.

veloni H. 
Rating:
5.0

Thank you Melody it is a very good job

henri D. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Julian B. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Nothing no improvement needed Melody did a great job as always. Same customer service as she gave me in Cypress. Good job keep up the good work. Mike

MBA E. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Great customer service .I use this location for all my u-haul needs

dennis T. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Great experience Melody was very informative about the U-Haul equipment and explained everything to a tee .I will always use this location .

ramon F. 
Rating:
5.0

Customer did not leave a comment.

Sedonia P. 
Rating:
4.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Customer did not leave a comment.

steve W. 
Rating:
5.0

Customer did not leave a comment.

Janet C. 
Rating:
5.0

Customer did not leave a comment.

Rosalind L. 
Rating:
5.0

I have rented from this location several times and always great service.

Michael S. 
Rating:
5.0

Great experience in using this location for my move. Thank you.

JERRY H. 
Rating:
5.0

Melody Smith is the BEST ever to handle your U-Haul related services! Great communication, enthusiastic and customer focused!! Thank you, Melody!

herman H. 
Rating:
5.0

Customer did not leave a comment.

Oralia V. 
Rating:
5.0

Customer did not leave a comment.

Don R. 
Rating:
5.0

Excellent customer service Melody was great and very informative will highly recommend to others.

Delvin J. 
Rating:
5.0

Customer did not leave a comment.

Freddie M. 
Rating:
5.0

Customer did not leave a comment.

tony O. 
Rating:
5.0

Melody is an excellent customer service representative. You rarely find such high level of service any more. She's great.

julie M. 
Rating:
5.0

Exceptional in manner and efficiency

Robert N. 
Rating:
5.0

Melody was excellent in helping us rent the right truck. Rarely do you find such excellent customer service any more. She's a keeper !

julie M. 
Rating:
5.0

Customer did not leave a comment.

ROGER T. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

excellent customer service melody was very professional and very friendly will highly recommend

Manases V. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

lesia H. 
Rating:
3.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

Wonderful lady

betty R. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
5.0

Great customer service...Better than I inspected to be for the first time having to do this...Information couldn't get any better.( Thank You Melody for the GREAT experience..

laverne C. 
Rating:
5.0

Customer did not leave a comment.

jiorel B. 
Rating:
5.0

Everything was great

william A. 
Rating:
1.0

I JUST SENT A LONG EMAIL ABOUT OUR BAD EXPERIENCE. I AM ASKING FOR $33.00 REFUND IF NOT HALF OF TOTAL INVOICE FROM HOW BAD THE COMMUNICATION AND ACCURACY WAS. BELIEVE SHE WAS CELEBRATING THE WEEKEND EARLY. DRIVERS SIDE OF TRUCK WAS SWIPED BUT X-ES WERE MARKED TO SHOW NOT OUR FAULT

wanda E. 
Rating:
5.0

Customer did not leave a comment.

Jim F. 
Rating:
5.0

Melody was very professional and helpful

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Beverley R. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Very friendly, and up front. NO SURPRISES!

Gregg F. 
Rating:
4.0

Customer did not leave a comment.

Austin T. 
No reviews have been submitted for this location.

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