I rented a 6’x12’ trailer. When I picked the trailer up, the running lights did not work. The brake lights and blinkers worked but none of the lights worked for driving at night. It was obvious that the lights had not worked for quite some time but had never been inspected or maintained. I was not happy but I had no other option but to take the trailer. I was told that there were no other trailers available and I could take it as is or cancel my reservation. My question to the manager was “Am I expecting too much by expecting the lights to work when it is a state law for them to work?” I had to drive the trailer back at night with no lights that worked on it.
CASEY R
Customer Reviews for AAA Storage Brenham
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I love this location. Lots of space to o maneuver trailers/trucks. The employees are very helpful and friendly.
BILLY BExcellent service
FELICIA KNo problems
ROBERT BMelody at AAA Storage made renting the U-Haul truck a pleasure! She went above and beyond in helping us out! Great experience!
KENNETH WWe have used U-Haul equipment for years, and this is one time that we have been 100% satisfied with the equipment, the location, and the rep who helped us with the rental and return. It has become a great pleasure to work with Melody at AAA Self-storage of Brenham, Texas. Customer service is her gold standard with everyone who does business with her and U-Haul.
WESLEY SMelody runs a top-notch U-Haul rental operation and a great storage facility. She is extremely knowledgeable about both aspects of the moving and storage business and is one of the most courteous, professional individuals we have ever had the distinct pleasure of working with.
Wes SMelody provided us with exceptionally good customer service. We will definitely be renting from her in the future. Great experience!!!
JANET CI highly recommend this location.
FRANCISCA GAt this location, there is no need for improvement. Melody Smith is an incredibly nice person, and her customer service skills are excellent! I will be a repeat customer at this location.
BRADLEY WMelody at U-Haul facility in Brenham, Texas is absolutely positively awesome in every single aspect.
LEWIS GOne of the best experiences with a UHaul location ever. Owner was very helpful and pleasant to work with.
PATRICK RGreat location. Owner was friendly and helpful.
JOHN TNothing
Michael MAbsolutely have amazing things to say about AAA Storage Brenham, the lady working the front desk was so nice, friendly, and helpful!! I am so glad that I got my U-HAUL from AAA Storage Brenham because of the nice lady that works there! However U-HAUL and the people that work at U-HAUL, especially the girl that worked the desk at the Texas avenue location in college station are super super unhelpful and have horrible customer service. They gave away the U-HAUL that I reserved a week in advance and the girl at the front desk at the Texas avenue U-HAUL location couldn’t have been any less helpful and couldn’t of been any more rude. Absolutely do not recommend the girl at the front desk, the guy that I reserved the u haul from was nice though. But once again, loved the staff at AAA Storage Brenham, can’t say enough nice things about them.
kristen cI made a reservation at a closer location for convenience. When I arrived, the trailer was not available, and the person told me that it was not her issue but Uhaul's fault. I started making phone calls to other Uhaul locations in the area and spoke to the lady at AAA Storage. She was awesome. I will make them my preferred location to rent from in the future.
Frank CVery nice staff and was nice.
James GIt was perfect
Carol FMelody was very helpful and a pleasure to get me on the road.
Mark MDesk lady was very helpful
albert cHire more employees like Melody Smith. She was great, very courteous, informative and professionally. She gets the job done. Bob Husbands
tim HManager lady was amazing and kind!
AARON VJust dropped off. Nothing else.
RONDA Kon your larger cargo trailers you should have jacks on them. we have to go get equipment and jack up our selves to to be able to hook to our hitch. sometimes quite difficult. other than that I have mo complaints. The lady that runs this store that I rent from is very helpful and nice. She has her business down pat. Never have a problem at her store. .
Peggy GManager at this location goes above and beyond.. great customer service
chris kMelody was very helpful and made the rental easy as possible. She has amazing customer service!
Kristian BWe are repeat customers and we love the service here that’s why we coming back. And will continue to do so with any future needs! Thanks again for all your help!!!
Hope GThe lady who rented the trailer to me was very pleasant and personable. The process went smoothly and quickly.
Victor ZThe return of my trailer (2 day rental) was on a Sunday when the rental location is normally closed. I had to download and use the U-Haul App for the first time. In attempting to do so I was locked out of my account and could not execute the return process remotely. It took 3 phone calls to U-Haul customer service and 2 "wasted" hours of my time to get my account unfrozen so that I could complete the transaction and "return" of the trailer.
mark kThe very best Uhaul in brenham! Melody is wonderful to work with!
Charles HI can’t think of area that needs improvement. The equipment performed perfectly, the truck was clean, very easy to drive and maneuver. The staff was great including the telephone staff. Nancy and the supervisor Jason really helped but especially Melody, the manager. Melody was absolutely great, she assisted me in finding and insuring that everything went well with my schedule and trip. In the future, I will only do business with that office and Melody. Thanks again Melody. Bob H.
robert HAll good
James EUsed online after hours service to check in. Fast and easy
Kendra KTell them in advance to bring extra muscle. I had to get another customer to assist with the trailer because the employee and I could not lift the tongue to hook the trailer up. Then the trailer was not chocked and rolled back into another trailer which lodged that trailer's tongue underneath the one I had rented.
Sedonia PSelf return is helpful.
cherryl gExcellent service. Fast and friendly.
DOUGLAS BOnly thing I can think of is there needs to be a sign that states “all prepaid cards will need deposit” on door. Everything was perfect
Jonathan DVery professional, helpful, courteous and friendly. I will use them again.
Kimberly LComplete detail, of operation if the person don't know how operate. Make sure all rubber connector are on all hooks so chains don't come off while in transport.
Billy aI have rented from the Brenham store on HWY 36 several times and have never been disappointed. Owner of store has always been helpful and informative and I have never been disappointed. I would always recommend this store to anyone that was looking for rental.
PEGGY GGreat Customer Service
Jessie MMy experience was as good as it could get and all of my expectations were met or exceeded. I would definitely used this location to rent again.
John BCan't think of a thing.
Unice BVery smooth process using my phone overall..Truck was dusty and mildly dirty like a work truck, but I guess that’s normal.
Troy CNothing Everthing was handled wonderfully great customer service
stephanie oCustomer service was excellent! My only complaint would be the difficulty of location. It would be helpful if the facility had flags with AAA name waving at the entrance of parking lot or at the end of hwy.
priscilla GMelody was fantastic in getting this set up and got me out the door quickly
Barry GVery pleased with this facility and the person working there.
Durward CCustomer service was super, she was very helpful and friendly.
Evelyn PGreat communication and convenient drop off
Efrain GDropped off key and truck after hours.
Melody TMrs Smith was very helpful and accommodating. We appreciate it. Thank you.
Richard W