Customer Reviews for AAA Storage
(U-Haul Neighborhood Dealer)

544 reviews

2770 Nieman Industrial Dr   Winston-Salem, NC 27103

(336) 768-1290

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(336) 768-1290

2770 Nieman Industrial Dr
Winston-Salem, NC 27103

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kustome S. 
Rating:
4.0

Customer did not leave a comment.

SHDANA J. 
Rating:
5.0

The rep at AAA Storage (Sherry) was very helpful and easy to work with. She went above and beyond to make sure I was able to get my rental prior to the AAA office being open. She helped the entire pick up and return process occur flawlessly.

David C. 
Rating:
5.0

Great customer service!

Vasilios X. 
Rating:
5.0

I love this place, the customer service is outstanding!

Camille C. 
Rating:
5.0

Customer did not leave a comment.

kevin P. 
Rating:
5.0

Keep doing a great job, I was very satisfied overall.

Joseph H. 
Rating:
3.0

They didn't have what I ordered and I had to take time out of my day to go retrieve the auto transport to tow my car. It was an inconvenience. They added 50 miles, but it didn't pay for the gas. They didn't fill up the gas tank and I had to fill it up and ended up not using it all and not getting any money back at the next location. I feel if you are a privately owned Uhaul it should be required to fill up the gas tanks instead of having the customer over pay like I did and not get kinetics spent on gas back. Ridiculous they don't do that cause moving is already expensive.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Dewey H. 
Rating:
5.0

Customer did not leave a comment.

Theresa J. 
Rating:
3.0

Them need to specify more details, and a refund

Ralpheal J. 
Rating:
5.0

I have used this location 3 times this month for all of my moving needs

CHRISTINA H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H. 
Rating:
5.0

The process was quick and simple. Will recommend.

Princess A. 
Rating:
5.0

Customer did not leave a comment.

Esther D. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA H. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Thanks

marco S. 
Rating:
5.0

None that I can think of.

Johnny C. 
Rating:
5.0

Customer did not leave a comment.

MARLO S. 
Rating:
5.0

Jodi was very pleasant and easy to work with.

KEVIN L. 
Rating:
4.0

Jodie and guy clerk are wonderful. Very helpful and pleasant!

Wanda A. 
Rating:
5.0

Rented from this location twice in the month of January 2022 for a local move and couldn't have been more pleased with the ease and assistance I received from the staff there.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY B. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO L. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
3.0

Clean the vehicle! That vehicle was nasty and dirty. I did not it it been cleaned. You won't any more of my money for your dirty vehicles. My last time using the location

TRACEY H. 
Rating:
5.0

John was pleasant and very accommodating, especially when the sign-in app wasn't working. There was no wait. I had a very good experience with this location and will visit it again when I need to rent a UHaul. Thank you John!

Patti C. 
Rating:
5.0

Customer did not leave a comment.

Keisha M. 
Rating:
5.0

Smaller than many U-Haul locations but with very friendly and efficient staff.

Anthony L. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
2.0

My truck location was switched, confirmed twice about my truck size. I has to push to have my truck size available

Yolanda D. 
Rating:
4.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Keisha M. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR S. 
Rating:
5.0

Customer did not leave a comment.

KAREN J. 
Rating:
5.0

Very good

MARLON A. 
Rating:
5.0

Customer did not leave a comment.

AARON S. 
Rating:
3.0

Customer did not leave a comment.

RODNEY C. 
Rating:
5.0

Customer did not leave a comment.

Joanna O. 
Rating:
3.0

No room to park at drop off Pick up location in middle of nowhere

HORACE B. 
Rating:
5.0

The guy that checked us in & out was fast, friendly, & great to work with!

RENEE M. 
Rating:
5.0

Perfect! In and out just the way it should be! Thank you!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

The movers were excellent I would definitely hire again

BONNIE M. 
Rating:
5.0

Customer did not leave a comment.

alison R. 
Rating:
5.0

John did an excellent job. He was quick and knowledgeable and friendly.

DANIEL N. 
Rating:
2.0

The gentleman that I encountered acted like I was a huge burden and that he didn't have time for me. I was given no info and only told to sign a paper. I asked where I could find the truck and he told me “down there somewhere and pointed down the road”. No happy with how I was treated.

KACIE P. 
Rating:
3.0

Just dropped the truck off, employee was pleasant, no problems.

Jeffrey T. 
Rating:
4.0

Customer did not leave a comment.

Ronald A. 
Rating:
3.0

Customer did not leave a comment.

FREDERICK S. 
Rating:
4.0

Customer did not leave a comment.

EDWIN J. 
Rating:
4.0

Customer did not leave a comment.

Shuntiya R. 
Rating:
5.0

I'm always impressed with the service U-Haul provides. AAA Storage was very personable and helpful. My truck was clean and ready-to-go. Thanks U-Haul for providing such a remarkable, dependable service!

Otis J. 
Rating:
2.0

I was told the uhaul needed gas but it didn't even have gas when i got in it, so i had to spend my own money for gas. I want a refund

JADA S. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
3.0

Good location van was clean, pick-up was swift.

PAUL A. 
Rating:
5.0

None

ALEX M. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

MARY N. 
Rating:
5.0

the way what you doin now is brilliant and to pick up the truck is easy and simple.

Arnel R. 
Rating:
5.0

The staff lady (don't remember her name but she had shirt hair) was really nice and has great customer service.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
2.0

I was bill for gas uses but I replaced the gas I used.

ALLAN L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

Horrible experience with the online check-in. Check in took about 45 minutes.

CARLOS R. 
Rating:
5.0

Renting from U-Haul can be a crapshoot, including how you will be treated by the local staff. I've probably rented ten U-Hauls over my lifetime and this was by far the best experience with staff - helpful, friendly and went the extra mile. I would rent from this location again in a heartbeat.

MARK M. 
Rating:
3.0

Whenever I've rented a moving truck, in the past, there were always straps attached on the walls inside the truck to help secure large appliances and furniture from moving around during the moving trip. THE TRUCKS AT THIS LOCATION DID NOT HAVE ANY STRAPS AND I HAD TO SUPPLY MY OWN!

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
1.0

Make sure the equipment is ready to be put into use there was a broken strap and when I got it to my location to drop off they couldn't believe that they would even give me this trailer to even haul anything on

DANNY S. 
Rating:
5.0

Customer did not leave a comment.

ELAINE D. 
Rating:
5.0

Customer did not leave a comment.

JILL S. 
Rating:
4.0

I think as a customer an decrease in the mileage rate would highly improve customer service it is not convenient for this time in our current systems

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Syed harris K. 
Rating:
5.0

Customer did not leave a comment.

Maggie L. 
Rating:
5.0

Where I went to everything was ok

FRANKLIN R. 
Rating:
1.0

I requested to pick up in High Point and I had to pay the extra miles

JENNIFER C. 
Rating:
5.0

On-site personal we're very professional. They made my rental experience all I had hoped for...

Robert B. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
2.0

The actual cost and terms of my rental were not explained. There were too many surprises and hidden costs I was not aware of. I don't mind paying, just tell me up front what the terms are.

JEFFREY D. 
Rating:
4.0

Customer did not leave a comment.

Cooper H. 
Rating:
5.0

Customer did not leave a comment.

renee M. 
Rating:
2.0

I spent over an hour in the office for a rental that I reserved days in advance. I was given the keys for the wrong vehicle, then waited a long time to find out the right vehicle wasn't even available. I was then almost downgraded to a smaller vehicle before explaining I needed the larger vehicle and having to wait even longer to get that. I was then asked to pay the difference in the price and was not offered any kind of discount for the inconvenience. Overall I was highly unsatisfied with my experience.

Maryann L. 
Rating:
5.0

The 2 ladies at the location was very friendly and helpful

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

Denise G. 
Rating:
5.0

Great customer service and price.

Brent M. 
Rating:
5.0

Make renting online more user friendly, had issues almost charged a fee.

Kasie A. 
Rating:
5.0

Great service and fair price...

Brent M. 
Rating:
1.0

We had some issue with the services. They charged the wrong card. Then I found out with my bank that they doubled billed me. Just peachy right before Christmas. I've never had a problem with Uhaul before now. This was disappointing

Shonaci B. 
Rating:
3.0

During this moving experience, the first cargo van I rented (different location from AAA Self Storage 13) was no longer available because someone vandalized the van overnight. This location could no longer provide me equipment. Therefore, I was re-routed to AAA Self Storage 13 for pickup on a different day. When we got there to pick up the Cargo Van, it had a flat tire and servicing. So, instead they gave me a box truck. Unfortuantely, they charged me for the box truck instead of the cargo van which I originally reserved. I ended up paying more money than I originally planned to pay& had to rearrange my schedule due to the first cargo van issue.

Jancie W. 
Rating:
1.0

Train your employees how to talk to people and explain the policy I am highly disapointed never again in life

GARY H. 
Rating:
4.0

Spoke with a wonderful woman with customer service at one point, named Sharee...I believe, she was amazing!! Very kind and helpful and made me certain to use uhaul again in the future!❤️

MEREDITH D. 
No reviews have been submitted for this location.

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