Customer did not leave a comment.Brittany A.
Customer Reviews for AAA Storage
(U-Haul Neighborhood Dealer)
Winston-Salem, NC 27103
Services at this Location:
9 am - 1 pm / 2 pm - 6 pm
- Saturday9 am–5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.OTIS F.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.Carly J.
The website 24/7 hour check in is not user-friendly at all. Did NOT tell me my truck #, did NOT tell me the code to unlock the back to obtain the keys for the Truck, did NOT give me any direction for fuel gauge level. Overall, I had to ask the desk guy for help the entire process. He also mentioned that the website/app is very confusing.Dai T.
The customer service representative was very cordial and professional. It was an overall pleasant experience from reservation to check out. No billing issues occurred.Clarence C.
I was sent there when a truck was not available at the mobile location I booked. But he said the location I was returning but a different location was on the contract which I did not catch until I was returning the truck. I had to drive 32 back to Winston-Salem vs 12 miles to where I was originally booked to drop off. Therefore it cost me $47.00 more for over mileage. Appreciate that.Donnie J.
Customer did not leave a comment.Kent M.
Customer did not leave a comment.TERRY H.
Customer did not leave a comment.Liberalino Lopes C.
Customer did not leave a comment.Riccardo V.
Sherry was very nice and helpful. I would highly recommend renting from this locationMichael S.
The equipment was clean and externally well maintained. Would recommend someone check the front right wheel bearing, as there is loud noise coming from the front. At first thought it might be the tires making the noise but as I made right hand turns, the noisy gets lower. Was okay for local moves but wouldn't want to take it across the state. The people were excellent and will come back the next time we need to rent from U-Haul!!Darrell V.
Customer did not leave a comment.William B.
Excellent serviceChris F.
Customer did not leave a comment.Mark P.
Staff was friendly and professional. Made pick up easy. Everything was ready even though we were a little bit early.Patrick H.
Customer did not leave a comment.Scott S.
Sherry was super! Friendly and helpful. Wonderful to work with.Patricia B.
Customer did not leave a comment.Caleb C.
Customer did not leave a comment.Joye F.
Customer did not leave a comment.david K.
The online check-in process was not good. Despite my renting a van, the website showed a picture of a rolling hatch of a truck with instructions for unlocking the gate. The 1-800 customer service support was unhelpful as well. I ended up standing in cold rain for half an hour before finally cracking the case like Sherlock Holmes.Kevin K.
Customer did not leave a comment.Monica T.
Customer did not leave a comment.William W.
The clerk was very helpful and friendly. Very accommodating and offered good suggestions. I appreciate her assistance.Nate Y.
Staff was EXTREMELY nice!Krista L.
More locations near byGalal T.
Customer did not leave a comment.DAVE A.
Great service! Thank y'all KonnyKonny K.
Customer did not leave a comment.William A.
24/7 online is a pain, multiple attempts and lots of frustration. Had to call customer support.JEFFREY K.
Dropped off on a Sunday afternoon, so I simply found an empty spot and unhooked the trailer. Had an extremely difficult time getting someone on the 800 number to let them know where I dropped off. I guess you guys figured it out even though I never got to relay all the information. Thanks! GlynnGLYNN B.
Please explain the return process with online return better, there was some confusion. But overall great experience!William D.
Customer did not leave a comment.IAN A.
I am very disappointed to see that y'all are trying to charge me for fuel when I filled the tank to the level at which it was provided to me. While as a customer it's surprising to have to try to guess how much gas is required to meet the level vs simply paying a fair rate, I'm sure y'all have your reasons for handling it this way (probably not in the customer's favor I would guess). I used the vehicle for 18.5 miles, put the required gas in, and y'all try to charge me $47 for gas. To me, that is fraud.Thomas K.
Customer did not leave a comment.Justin W.
Customer did not leave a comment.Clint S.
Customer did not leave a comment.Kendra P.
very pleasant and helpful managerJane H.
fyi there was a code that came up continually about crash warning or that the sensors had to be cleaned for auto lane and collision warning. other than that it was a great van!Mark O.
The mobile check in process was not operable. I had to go in to check in. Thank goodness they weren't closed yet. When I shared that the check in process via phone didn't work even though I had location services on, the manager mentioned that a lot of people have that issue.Ashley P.
Staff was punctual and professional. There was a great sense of joy in the atmosphere.ERIC M.
The staff was very nice and I appreciate their assistance. I think they provided excellent customer service. For the future, I would make sure customers are aware of the added rental fee that arrives at the end. I was trying to keep an account of the costs but was blind-sided by the added expense. It would be helpful to get an upfront warning.Atlantis B.
Customer did not leave a comment.Dai T.
Best uhaul experience I have ever had.Nathan M.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Lori P.
Customer did not leave a comment.JAMES KEVIN S.
The receptionist was a pleasure to work with.Michelle R.
Nothing, is a excellent place !!Teresa B.
Charged me $150 extra for no reason (one $93 charge, and one $58 charge, no reason given)David F.
Customer did not leave a comment.Gary A.
It would be nice if the trucks had cruse controlRobert P.
Jodi and her staff were very friendly and professional. Then van was also exceptionally clean and well maintained when I picked it up. I will use them again and also recommend them to friends.Brad H.
Everything was so easy!! Thank you!Ada G.
At the pick up location the attendant was nowhere to be found and had to wait 20 minutes for someone to unlock the door.cindy R.
Customer did not leave a comment.Chaudhary K.
Customer did not leave a comment.SHALONDA B.
Rented a truck for $19.95 plus mileage. Temps i. the mid 90s and the air conditioning did NOT work so my wife refused to ride and I had no helper for my tasks. Turned truck in, intending to complain and negotiate a discounted fee. Office said to be open it was before 5 but no one came to the door. One customer was already locked out and another came and walked away. I would like a partial refund for my rent. My phone number is (646) 256-9674. My name is Renardo.Renardo B.
Customer did not leave a comment.Heather D.
Customer did not leave a comment.Kiri J.
Customer did not leave a comment.Keith P.
Overall great experience renting from this location. Even allowed me to come in about an hour early before my reservation time and pick up the truck since I was in the area. Would definitely recommend. In fact in about two weeks I'm gonna have to rent another one and will go right back to the same location.George J.
The truck needs maintenance for sureKiana K.
The gas listed before I got into the truck was incorrect. I drove the truck 7 miles, and put more gas into it then there was when I picked it up. I was charged for 2 gallons at 6 a piece, plus a 35 fee on top of that. This is just bad business. They should properly mark the amount of gas in each vehicle before it leaves the lot!STEPHEN F.
The person working there was kind of rude. He didn't even acknowledge me when I came in. He was annoyed because he didn't have much space for my truck, but should have been more respectful.Steven O.
Customer did not leave a comment.Melanie W.
This location is not where I had an issue. The other location prior to this one caused me many issues.Jesse F.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Janine C.
Customer did not leave a comment.Judd W.
Customer did not leave a comment.Justice G.
Location was OK. Experience with actually renting was not great, cost was far above what I was originally quoted, spent 25 minutes trying to do the return process and kept getting kicked off the site and had to start over every time. Really don't want to use uhaul again.Jessica S.
Loved the e-check in process! Will definitely use this service again!Patricia C.
Customer did not leave a comment.Kustome S.
Customer did not leave a comment.SHDANA J.
The rep at AAA Storage (Sherry) was very helpful and easy to work with. She went above and beyond to make sure I was able to get my rental prior to the AAA office being open. She helped the entire pick up and return process occur flawlessly.David C.
Great customer service!Vasilios X.
I love this place, the customer service is outstanding!Camille C.
Customer did not leave a comment.kevin P.
Keep doing a great job, I was very satisfied overall.Joseph H.
They didn't have what I ordered and I had to take time out of my day to go retrieve the auto transport to tow my car. It was an inconvenience. They added 50 miles, but it didn't pay for the gas. They didn't fill up the gas tank and I had to fill it up and ended up not using it all and not getting any money back at the next location. I feel if you are a privately owned Uhaul it should be required to fill up the gas tanks instead of having the customer over pay like I did and not get kinetics spent on gas back. Ridiculous they don't do that cause moving is already expensive.Sarah S.
Customer did not leave a comment.Dewey H.
Customer did not leave a comment.Theresa J.
Them need to specify more details, and a refundRalpheal J.
I have used this location 3 times this month for all of my moving needsCHRISTINA H.
Customer did not leave a comment.CHRISTINA H.
The process was quick and simple. Will recommend.Princess A.
Customer did not leave a comment.Esther D.
Customer did not leave a comment.CHRISTINA H.
Customer did not leave a comment.Nathan S.
None that I can think of.Johnny C.
Customer did not leave a comment.MARLO S.
Jodi was very pleasant and easy to work with.KEVIN L.
Jodie and guy clerk are wonderful. Very helpful and pleasant!Wanda A.
Rented from this location twice in the month of January 2022 for a local move and couldn't have been more pleased with the ease and assistance I received from the staff there.MICHAEL C.
Customer did not leave a comment.RONALD H.
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