My truck location was switched, confirmed twice about my truck size. I has to push to have my truck size availableYolanda D.
Customer Reviews for AAA Storage
(U-Haul Neighborhood Dealer)
Winston-Salem, NC 27103
Services at this Location:
- Monday - Friday:
9 am - 1 pm / 2 pm - 6 pm
9 am - 5 pm
Special Operating Hours
- 12/25/2021: Closed
- 1/1/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kyle R.
Customer did not leave a comment.Patrick D.
Customer did not leave a comment.Keisha M.
Customer did not leave a comment.ARTHUR S.
Customer did not leave a comment.KAREN J.
Very goodMARLON A.
Customer did not leave a comment.AARON S.
Customer did not leave a comment.RODNEY C.
Customer did not leave a comment.Joanna O.
No room to park at drop off Pick up location in middle of nowhereHORACE B.
The guy that checked us in & out was fast, friendly, & great to work with!RENEE M.
Perfect! In and out just the way it should be! Thank you!Michael S.
Customer did not leave a comment.Richard P.
The movers were excellent I would definitely hire againBONNIE M.
Customer did not leave a comment.alison R.
John did an excellent job. He was quick and knowledgeable and friendly.DANIEL N.
The gentleman that I encountered acted like I was a huge burden and that he didn't have time for me. I was given no info and only told to sign a paper. I asked where I could find the truck and he told me â€œdown there somewhere and pointed down the roadâ€. No happy with how I was treated.KACIE P.
Just dropped the truck off, employee was pleasant, no problems.Jeffrey T.
Customer did not leave a comment.Ronald A.
Customer did not leave a comment.FREDERICK S.
Customer did not leave a comment.EDWIN J.
Customer did not leave a comment.Shuntiya R.
I'm always impressed with the service U-Haul provides. AAA Storage was very personable and helpful. My truck was clean and ready-to-go. Thanks U-Haul for providing such a remarkable, dependable service!Otis J.
I was told the uhaul needed gas but it didn't even have gas when i got in it, so i had to spend my own money for gas. I want a refundJADA S.
Customer did not leave a comment.PAUL K.
Good location van was clean, pick-up was swift.PAUL A.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.MARY N.
the way what you doin now is brilliant and to pick up the truck is easy and simple.Arnel R.
The staff lady (don't remember her name but she had shirt hair) was really nice and has great customer service.ERIC C.
Customer did not leave a comment.KENNETH R.
I was bill for gas uses but I replaced the gas I used.ALLAN L.
Customer did not leave a comment.MICHAEL P.
Horrible experience with the online check-in. Check in took about 45 minutes.CARLOS R.
Renting from U-Haul can be a crapshoot, including how you will be treated by the local staff. I've probably rented ten U-Hauls over my lifetime and this was by far the best experience with staff - helpful, friendly and went the extra mile. I would rent from this location again in a heartbeat.MARK M.
Whenever I've rented a moving truck, in the past, there were always straps attached on the walls inside the truck to help secure large appliances and furniture from moving around during the moving trip. THE TRUCKS AT THIS LOCATION DID NOT HAVE ANY STRAPS AND I HAD TO SUPPLY MY OWN!KENNETH R.
Customer did not leave a comment.Michael J.
Make sure the equipment is ready to be put into use there was a broken strap and when I got it to my location to drop off they couldn't believe that they would even give me this trailer to even haul anything onDANNY S.
Customer did not leave a comment.ELAINE D.
Customer did not leave a comment.JILL S.
I think as a customer an decrease in the mileage rate would highly improve customer service it is not convenient for this time in our current systemsDennis L.
Customer did not leave a comment.Syed harris K.
Customer did not leave a comment.Maggie L.
Where I went to everything was okFRANKLIN R.
I requested to pick up in High Point and I had to pay the extra milesJENNIFER C.
On-site personal we're very professional. They made my rental experience all I had hoped for...Robert B.
Customer did not leave a comment.William J.
The actual cost and terms of my rental were not explained. There were too many surprises and hidden costs I was not aware of. I don't mind paying, just tell me up front what the terms are.JEFFREY D.
Customer did not leave a comment.Cooper H.
Customer did not leave a comment.renee M.
I spent over an hour in the office for a rental that I reserved days in advance. I was given the keys for the wrong vehicle, then waited a long time to find out the right vehicle wasn't even available. I was then almost downgraded to a smaller vehicle before explaining I needed the larger vehicle and having to wait even longer to get that. I was then asked to pay the difference in the price and was not offered any kind of discount for the inconvenience. Overall I was highly unsatisfied with my experience.Maryann L.
The 2 ladies at the location was very friendly and helpfulMICHAEL K.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.David K.
Customer did not leave a comment.RYAN B.
Customer did not leave a comment.Denise G.
Great customer service and price.Brent M.
Make renting online more user friendly, had issues almost charged a fee.Kasie A.
Great service and fair price...Brent M.
We had some issue with the services. They charged the wrong card. Then I found out with my bank that they doubled billed me. Just peachy right before Christmas. I've never had a problem with Uhaul before now. This was disappointingShonaci B.
During this moving experience, the first cargo van I rented (different location from AAA Self Storage 13) was no longer available because someone vandalized the van overnight. This location could no longer provide me equipment. Therefore, I was re-routed to AAA Self Storage 13 for pickup on a different day. When we got there to pick up the Cargo Van, it had a flat tire and servicing. So, instead they gave me a box truck. Unfortuantely, they charged me for the box truck instead of the cargo van which I originally reserved. I ended up paying more money than I originally planned to pay& had to rearrange my schedule due to the first cargo van issue.Jancie W.
Train your employees how to talk to people and explain the policy I am highly disapointed never again in lifeGARY H.
Spoke with a wonderful woman with customer service at one point, named Sharee...I believe, she was amazing!! Very kind and helpful and made me certain to use uhaul again in the future!â¤ï¸MEREDITH D.
Everything went smoothly. The staff/associate was very good.RAYMOND B.
Great new truck. Staff was great!MARTIN L.
The dolly I ordered wasn't in the truck so I had to travel to another u-haul and pick up the dolly which took gas since I had to travel further than what I needed to. So that was an inconvenience. The truck wasn't clean when we went to pick it up which doesn't set a good representation of u-haul. Not satisfied with my purchase.Bailey K.
Customer did not leave a comment.David S.
I had reserved 2 dozen blankets 2 weeks in advance. When I got there to pick them up there were 9 blankets available. I did not have time to get anymore. Very disappointing.Stephanie M.
Customer did not leave a comment.Rick V.
When I arrived, the other Uhaul users were late returning the uhaul. The lady at the office was super positive and helpful with trying to make arrangements. She even tried to get me some type of discount. Overall, it was an amazing experience and the BEST. Customer service I have experienced during this entire pandemic. I will definitely recommend and use this site in the future.Brianna V.
Loved the option to drop off using my phone!!Karen J.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.TAMEISHA G.
Left signal was not workingNereida S.
Customer did not leave a comment.JOnae H.
Customer did not leave a comment.Antonio K.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.David S.
Customer did not leave a comment.Fernando L.
Customer did not leave a comment.William M.
Jodi should be you model employee. She is both professional and personable.Benita P.
Customer did not leave a comment.Jasmine C.
Very friendly, approachable.David H.
I had a great experience! The pick up was easy and the drop off was step by step thanks to the link I followed. I loved that I got a discount on the truck since I am renting at storage unit at this location!Latresha S.
Both visits - reserving and returning - were quite involved because of the computer systems. Employees not aware of updates and new programs or trained on these.Linda K.
Customer did not leave a comment.Don D.
The place that was closet to my house didnt have the truck available so I had to use another location which caused me to go 4 miles over the mileage and I was charged for it... I dont believe I should have been charged... it was only about 8.00 but the point is i would not have went over my mileage had the vehicle been available at the closer location..Angel P.
Customer did not leave a comment.Lakisha W.
Locked key inside vehicle. Had to pay a locksmith $130. Roadside assistance was not available. No one warned of the doors locking without the key or that the responsibility is yours alone. And, there's only one key! Offered no solution.CLEVELAND G.
There's only one key and the truck locks without the key! They never tell you this! It's the renter's responsibility to pay for the $130 lockout. NO WARNING. Locksmiths are too expensive for five minutes.Cleveland G.
Parked the trailer where she told me and thanked me for choosing UHaul. And gave me paper towel to clean grease off my hands after unhooking trailer.Kevin S.
Customer did not leave a comment.Randy L.
Uhaul was very flexible. I had to extend the amount of time I had the truck. It was done without difficulty.Nancy W.
Customer did not leave a comment.GEORGE D.
Customer did not leave a comment.Katina D.
Customer did not leave a comment.Jessie G.
When a customer reserves a dolly to use please make sure that the location has one available. This made our move so much harder. Unacceptable!Penny J.