How about you guys address my issue?? All you did was send this non reply email and a survey. Nope, no recommend for you. Everything went well for 6 months until I notified you a MONTH in advance I was leaving. You tried to charge me another month and a late fee. And you still have not addressed this. No way I'll be back in the fall unless you address this-and deposit!Becky f. | Overall Experience
Customer Reviews for AAA Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have already called customer serviceASHLEY A.
Make after hours check in more functional. Couldn't make it work on a Sunday afternoon.steve B.
this person was totally lost in completing the contract which delayed my pickup time by an hour. needs more computer training.Dennis K.
Love the box containers! I felt like my valuables were very safe and secure!Joni W. | Overall Experience
The gentleman that waited on us treated us as an imposition, he forgot to put the dolly that I paid for in the truck and we had to go back and pick it up. When we returned the truck, which I gassed back up, I requested a copy of the charges and he advised that he did not have time to mess with it and that I would just have to wait for an e-mail. When I finally received an e-mail later the next day, I could not open the receipt because there wasn't one to open. I had to call my bank to find out what the charges were. I would really like to know what I was charged for as the amount seemed to be a little excessive.Gennevieve R.
Very nice lady...Kerry O.
Customer did not leave a comment.Barry H.
Customer did not leave a comment.Brent O.
Customer did not leave a comment.Kenda H.
Honor Ur discounts that Ur workers promise they will give. We were promised military discounts of 10% and when we returned the truck, we noticed it was not applied.ROCHELLE M.
Customer did not leave a comment.Theresa A.
Customer did not leave a comment.lee Y.
Customer did not leave a comment.R.G. S.
Great experience, never any issues.ECOKI C. | Overall Experience
Polite and helpful staff and very easy to deal with! Excellent!!CHARITY B. | Overall Experience
Good facilitySTUART K. | Overall Experience
n/aLUKE H. | Overall Experience
Just make sure who takes back the keys puts down the truck was returnedJENNIFER B.
Great service and help as requested.Randell V.
Customer did not leave a comment.Marcus E.
Get someone who knows computers and business contracts. Clean the trucks out. Have more than 33 miles of fuel in them to start the contract. And take less than 1 hour for the transaction to be complete.Zina H.
Customer did not leave a comment.GARY B.
Customer did not leave a comment.VICKI T.
This location was 1 1/2 hours from where we needed it. I was told they would have it in my location when I reserved it and then told we had to go get our own. Plus not enough miles to do what we needed so now we still have some to move so now I've got to figure that out. Really not happy with U-Haul at all. The location was ok but not where we needed it.audrey F.
Customer did not leave a comment.Kerry G.
Customer did not leave a comment.Alfredo G.
Customer did not leave a comment.Kathy H.
got the pick up location moved - wanted to pick up in Derby and had to pick up in downtown wichita. wanted pick up at 8:00am - and was set up to pick up at noon. did pick up at 10:00 - - no one checked over the uhaul, did not look at mileage, DID NOT GET DOLLY, was RUDE! Will NOT use UHaul again in Wichita because of this. Was then charged for extra milage because of it. VERY DISAPPOINTED!!!JANCY V.
Great servicekeyaundra T.
I was quoted $0.59/mile over the phone but was later charged $0.99/mile on my receipt. Also, the gas tank was returned full and they still charged me $5.31. I'll never use this location again.LAURIE C.
Customer did not leave a comment.Leon H.
I was scheduled to drop off at a location that no longer existed, incredibly inconvenient. I was re-directed to another location that was relatively close.Shawn J.
Customer did not leave a comment.Stacy S.
Customer did not leave a comment.BOB W.
Very nice lady... does not need improvementPaul G.
She was greatJOHN S.
Team member was very polite and helpful. Keep up the good work!!!MICHAEL J S.
Customer did not leave a comment.DEBORAH D.
Customer did not leave a comment.Grant N.
Customer did not leave a comment.JENNIFER K.
Customer did not leave a comment.Ulyssa M.
Absolutely amazing!!!Jennifer H.
This was not the location I needed to pick up the truck. I had to beg a friend to drive me the extra 30 miles. After I signed the contract and got the keys, I was told "oh by the way, a snake died in the cab of the truck and it smells a little." The truck reeked!!!!!!!! I had to spray the floor with a mixture of bleach and water at least 3 times and use vent clip air fresheners and change them several times. Even after doing this, after a few hours the truck would start smelling again. But as I was stuck I toughed it out for 1200 miles. In the past 6 months I have rented from UHaul at least 5 times. I am not sure I will ever rent from UHaul again!Autumn H.
Representative was most helpful and answered our questions; gave us good information.DIAN B.
Customer did not leave a comment.