Customer Reviews for AAA Wildcat Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AAA Wildcat Storage LLC

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Hannah C. on

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The woman running the office is great. It is the same person I've seen any time I've been in, and I really like her. She does her job well and I hope Uhaul is able to show her the appreciation as an employee that she deserves.

Rakesh M. on

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Office staff was very helpful and easy to deal with and made renting very pleasant. Thank you.

Douglas L. on

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christopher C. on

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NATHAN P. on

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STEVEN F. on

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MOHAMMAD M. on

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Ronald E. on

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brad J. on

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Taelor L. on

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I understand that in the uhaul it is listed that the uhaul is water resistant and not water proof, I believe this is something that should be discussed upon pick up of the uhaul, rather than assuming the customer has read the details of the truck, I did not see the stickers stating only water resistant until after a lot of my things were ruined by water.

diana P. on

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manuel P. on

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Great Staff

MARCELLINO T. on

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GUADALUPE R. on

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Richard B. on

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Thomas P. on

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Nicholas I. on

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Tenee B. on

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Very nice and attentive. They even corrected an extra mileage fee that was not supposed to be there.

fred S. on

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ray A. on

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Great service

Richard B. on

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Very nice.

Jonah B. on

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Corporate communication was terrible. I received emails that tried sending me to an alternate location with. I business name or number. When I tried to call the corporate number (4 times) I never could reach anyone. On my way home I was told to change my drop off location and I tried to communicate, the lady hung up on me. Not impressed with corporate at all!

Garrick B. on

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We were told it was "Not our Problem" by your customer service agent Nicole at the Spokane Regional Office, 2 days before we were moving out of state we would need to travel upwards of 3-6 hours round trip to pick up our car trailer. This was unacceptable as a solution, your company pays workers to have equipment at the correct locations for customers who've booked in advance, we had by almost 2 weeks and 10 business days. We were told "We would need to figure it out" and when we asked to speak with a manger Nicole's response was "There is no manager in and I don't know when they will be In, you can keep trying to call back". Now after getting a trailer only because someone else had decided to bring it back early, we've been charged over $100 more than we were quoted for on our contract with no damages or explanation, we have been working to contact the AAA Wildcat Storage to rectify the issue with no answer from multiple phone calls at various times during business hours. They also forgot our Tow-Dolly which we were charged for and when we mentioned it at pick up they said "To take it up with the return office".Once this charge is explain/reversed we will not be using this company again as the customer service we have received has been terrible, unacceptable, and extremely unprofessional!

Shane R. on

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Respond to phone calls.

randy B. on

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Windshield was filthy. Suspension was terrible

Maritza A. on

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The truck I originally reserved was no longer available, so U-Haul switched it out for the same price. When I called to confirm any differences, they did not tell me that they reduced my allowed miles. I didn’t learn this until I returned my truck.

john I. on

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Rhyse F. on

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Jeff P. on

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John I. on

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They were perfect. I would go there again without hesitation.

Judie I. on

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Kelly E. on

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