Customer Reviews for AAMCO
(U-Haul Neighborhood Dealer)

92 reviews

10 Witmer Rd   Lancaster, PA 17602

(717) 715-0241

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(717) 715-0241

10 Witmer Rd
Lancaster, PA 17602

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

you need to fix your app so people know that they need a combination in order to get the key for the truck i had no help from uhual whatsoever. called customer service and was given a number not even related to uhual at all. online reservation is a joke, rusty at aamco got me in and out in less then 5 minutes when i spent over an hour trying to figure out how to get my truck for the day and had no help from you uhual. got to inform people of locations that have lock boxes for the truck keys and how to acquire them.

JOSHUA L. 
Rating:
5.0

Customer did not leave a comment.

STEVENM J. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
3.0

When you order a vehicle at a particular location you expect to go to that location and no other place. I had to rent a different truck because you wanted to send me to another location which I did not know about. Also I had trouble copying my driver's license to my phone and the guy had to use his phone to copy my driver's license that's evasion of privacy. I also did not get a receipt right away it took three days to get the receipt. I truly wasn't happy with this rental by U-Haul this time around.

Jory R. 
Rating:
5.0

Customer did not leave a comment.

Crystal H. 
Rating:
3.0

Please ensure vehicles are properly disinfected and cleaned for next customer use.

Barbara S. 
Rating:
3.0

Customer did not leave a comment.

Melissa B. 
Rating:
4.0

Would be nice if someone showed you things about the vehicle

Christiana G. 
Rating:
4.0

You need to address that the truck needs to be dropped back off at the same time it was picked up that was not communicated at all so i had to pay for afull day being 5 hours late because i thought i had all day

Ralph G. 
Rating:
1.0

I didn't receive the text instructions. My rental was pushed back and the location was changed. The site were i picked the truck up from seemed closed at first. When the owner arrived he was very short and rude.

Angel G. 
Rating:
1.0

This may have been the worst display of customer service I have ever experienced. My reservation was made 3 days in advance (July 28th). On July 31st I did an early check in because it said it would cut down on my wait time. No big deal. I reentered all the information they asked for when making the reservation. When I go to pick up the truck at 12:15pm (pickup time scheduled for 12:30pm), the doors we locked and it said you were closed. I double checked the reservation to see if I had made a mistake about the time or address but everything checked out. There was even a 10' truck sitting out front. I walked around the side of the building and there was a guy in the window on the phone. He knew I was there but would not acknowledge me. Finally, I asked if I was at the correct address to pick up the uhaul sitting out front. The gentleman said, “are you William?” I told him I was not and that my name was Michael. He says, “so your not the guy whose mother I made a reservation with on the phone?” I said no and that I made the reservation online while holding up my phone with the order confirmation on it. He was two stories high and could not see it from that distance. He said he did not know what I was talking about and that the only truck he had was for William who was coming in about 2 hours. He said he could not help me because he was in lunch and to call 1800GOUHUAL. I had no success in trying to communicate with him that I had the correct address, pick up time, and reservation number as he would not come down to help. With no other choice, I reluctantly called 1800GOUHAUL. While this was happening, a guy pulls up and starts talking to the guy in the window. I can partially hear the conversation and find out that it is William. I join the conversation and ask if the truck is going to be leaving now. The guy said it was. I asked what the employee's name was and the response I got was, “what does it matter?” I said I would like to reference the person working here when I finally get through to someone. The response I got to that was, “it does not matter what my name is. You do not need it!” I asked and told him I would like a name just to reference the place where I was at. He told me this time that his name was Bob (keep that in mind for latter). I am trying to get ahold of someone through the 1800 number and William was slipped inside by the employee. After about 10 minutes of the two inside, he comes out and asks if my name was Michael (as if I had not already told him that). He then asked me to come inside and let William out. I asked what was going on with the truck. ‘Bob' interrupted me and says, “do you want the truck or not?” So I said I did and we started the transaction. He asked me for all the information that I had already entered online (not a big deal) and took my credit card and drivers license. Meanwhile I see a business card on the counter with the GM's name on it, Rusty. I take one of these for later. After ‘Bob' is done with my license and credit card, he sets them on his side of the counter away from me and says that I can have them back. He didn't hand them to me. He didn't slide them over. He made me reach the whole way over just to get them back. He said the hold/charge would be $135. I knew it was $100 for the estimate I gave him and the $20 a day fee but I was confused as to where the extra $15 was coming from so I questioned it. He says that it is insurance and it's ‘for my own good' and that everyone gets it. He was annoyed and angry. I felt as though I was in a hostile environment. I accept the charge and he dismissed me after the paperwork is filled out. As I am leaving I ask him if his name is Rusty the GM, to which he responds yes, he is. I leave at this point. I return the truck today and again, Rusty/Bob, is at the front counter. I walk in and he just stares at me. No hello, no direction. Just stared right at me. I told him I was here to return the truck and he says, “keys?” That is it. That's all he said. I hand them over and wait while he is still starring at me. After 15 seconds or so I ask if there is anything else he needs from me and he says “no.” So I left. Honestly, if I had it any other way, I would have used anyone else. Very disappointed that this was my first experience with the company. I am helping my brother and friend both move within the next month. I would consider using Uhaul again depending on how this is handled. Please email me for a response: cardina.michael@gmail.com

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Maria H. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
3.0

Truck wasn't full of gas.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
4.0

Tried checking in online but kept getting errors.

SCOTT Z. 
Rating:
5.0

Customer did not leave a comment.

Charbel O. 
Rating:
5.0

I think that the U-Haul app was very tedious to use, and took way too long to work with. The process should be quick and easy...then I forgot my phone when I returned the truck; I was told that I would not check it in without the app. That needs to be fixed. I will rent a truck again from U-Haul, but I will not use the app unless a lot changes in the meantime.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Adequate parking for larger U-Hauls

Mandy F. 
Rating:
4.0

Customer did not leave a comment.

Daryl A. 
Rating:
4.0

Customer did not leave a comment.

Luke W. 
Rating:
1.0

Owner of AAMCO is a very questionable person of integrity. Made me 5 star him on google maps for his AAMCO business.

Christopher B. 
Rating:
5.0

Seamless drop off. It was close and convenient. I have picked up at this location before as well

Kenneth B. 
Rating:
1.0

I would never recommend anyone to go to this place. The worst place ever. Tried to rob me for my money. Over charged my card.

TYNIKA B. 
Rating:
5.0

Customer did not leave a comment.

connie G. 
Rating:
5.0

Customer did not leave a comment.

Crystal R. 
Rating:
5.0

Process was fast, easy and smooth. Highly recommend, will use again!

Devan S. 
Rating:
4.0

Customer did not leave a comment.

Christine Y. 
Rating:
2.0

When I arrived for mobile pick up the truck I was picking up was blocked in from the front back and right side. I called customer service and waited on the phone over 20 mins to speak to someone before I gave up and inch my way out of the spot little by little and was forced to drive on grass and over a curb. Customer service time for 24/7 pickup is not adequate. I didn't get my truck until 30 mins after my pickup time and was late to where I needed to be.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Theresa B. 
Rating:
3.0

Customer did not leave a comment.

collette H. 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
5.0

Very friendly and helpful staff at our drop-off location.

ROXANE B. 
Rating:
5.0

Rusty was prompt and helpful. Have used this location previously and will be using it again for my next rental.

DANIEL K. 
Rating:
5.0

I needed to rent a truck immediately and the manager went out of his way to accommodate me on the spot. Thanks!

sig G. 
Rating:
5.0

Great service

Donald D. 
Rating:
5.0

Absolutely nothing. This was my second rental in 2 weeks and could not have gone better! Thank you!

Barry D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

It was the consummate rental experience. Staff was friendly and professional. The transaction was completely quickly. The unit we rented was immaculate and perfect for what we needed. Great location. Great customer service. Fair price. Modern equipment. Honestly—what else is there?

Joseph S. 
Rating:
5.0

Great service from the customer service rep.

Glenn H. 
Rating:
5.0

Rusty was very nice at this location and very helpful

Robin D. 
Rating:
5.0

Not charge the account until the vehicle is returned like I was told. My amount was pending this morning and I did not return the U-Haul at the time.

Desiree A. 
Rating:
4.0

Customer did not leave a comment.

Robin M. 
Rating:
1.0

The odometer was off and they charged me for 300+ miles. Choose Penske I'll never move with uhaul again!!!!

Kieth W. 
Rating:
5.0

The manager was very helpful and made sure I had everything I needed

Ethan W. 
Rating:
5.0

This location (AMMCO) did a great job and provided a positive experience. However, the U-Haul online experience was lacking. I was pleasantly surprised to be able to find a 9-foot cargo van available in the area. I arrived at the preferred pick-up location listed on the reservation (Gap Self Storage in Gap, PA) to find out that not only did they NOT have the van available, they don't even handle that type of vehicle in their fleet. Catrina, the staff on duty at Gap Self Storage, was very accommodating. She took the time to trace the reservation and to engage the regional manager. They determined that a van was reserved but at the AAMCO location in Lancaster, PA. Catrina called AMMCO to make sure the location was open and that the van was really available. They were and it was. I was able to get to AMMCO just before their Noon closing. If Catrina had not called when she did, AMMCO was going to close early so the staff could attend a funeral. The reservation EMail noted: "A U-Haul representative will contact you to schedule you at the most convenient agreed upon location with available equipment." No one ever called.

Todd O. 
Rating:
5.0

Customer did not leave a comment.

Kyle T. 
Rating:
4.0

Have more vehicles available.

tina M. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

Tried to charge us for damage that we did not do. You could tell that the scratches were very old. Previous pick up location did not mark the damages. He called main office and they waived it. Thank you

russ O. 
Rating:
5.0

The people at the store were friendly, they explained things clearly, and they explained the after hours drop process, making sure I knew where the keys and contract were to be dropped with paperwork filled out appropriately.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

JANICE A. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Nothing. Everything went smoothly

JAMES S. 
Rating:
1.0

The owner of this business lied about the mileage that I put on the vehicle in order to obtain fraudulent charges. I have three witnesses that would verify we had the vehicle for a brief time to pick up a crib and only put 19 miles on it. I did not even have the van long enough to drive 120 miles. Will never use uhaul again and can't believe these charges!

Casey D. 
Rating:
5.0

I was quoted a CDW charge of 20 online I was charged 30 that's my only negative comment

Gerald B. 
Rating:
5.0

Rusty was very professional, great service !

VINNY P. 
Rating:
4.0

Customer did not leave a comment.

Amos K. 
Rating:
5.0

Rusty, the General Manager,was exceedingly helpful & polite. He has a sincere, positive & upbeat attitude toward his U-Haul customers. I will certainly rent trucks from this location on Witmer Road near Target on Route 30 in Lancaster PA again. Truck was fine, clean and drove well.

kathleen S. 
Rating:
5.0

Customer did not leave a comment.

Stuart B. 
Rating:
5.0

This location takes care of you quickly and efficiently, very good customer service. One of my best locations to help with rentals.

CRACKER B. 
Rating:
5.0

Customer did not leave a comment.

Sharon O. 
Rating:
5.0

Customer did not leave a comment.

frank S. 
Rating:
1.0

When customer is picking truck up take them out and inspect it with them. Our truck was 5 quarts low on oil. Also, no one told us about the Tow Gear button so we drove at least 100 miles in a very low gear until the U-Haul regional manager (Zach) happened to call us.

Gordon G. 
Rating:
1.0

I was charged for 2 extra days!! The location was closed at the time of drop off. Your company caused an overdraft fee on my bank account, i Was told id get a refund ..im still waiting. I was responsible ONLY for going over mileage. Refund my $118.11 asap.

LYSETTE R. 
Rating:
5.0

Customer did not leave a comment.

Sheila B. 
Rating:
5.0

Very good experience. Easy and quick to pick up truck. Friendly service

Stephanie D. 
Rating:
5.0

There was some issues but they were quick to fix it for me, they were very nice and helpful and went above and beyond making sure everything went smoothly ????Five stars!!! Definitely recommend!

Steve T. 
Rating:
5.0

GM was personable and overall a pleasure to work with.

ED F. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

JOANNA L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Greg O. 
Rating:
4.0

Customer did not leave a comment.

jeanine C. 
Rating:
5.0

Customer did not leave a comment.

RANDY L. 
Rating:
5.0

Rusty was excellent. Great experience. When I move more of my furniture, only from Rusty. Thank you Rusty.

wayne B. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Rusty was very helpful!

BARDFORD T. 
Rating:
5.0

Customer did not leave a comment.

FRANK T. 
Rating:
5.0

Rusty did a great job n taking Care of me. I will use that location again n the near future.

Carl M. 
Rating:
5.0

Service was amazing!

Gregory P. 
Rating:
4.0

Customer did not leave a comment.

laura B. 
Rating:
5.0

Customer did not leave a comment.

Aravind N. 
Rating:
5.0

Rusty was an amazing help and very helpful.

steve D. 
Rating:
5.0

Customer did not leave a comment.

Tyler K. 
Rating:
4.0

Everything was smooth and seamless

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Deryle N. 
No reviews have been submitted for this location.

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