Customer Reviews for A&A Auto Salvage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Make sure this agency comes up on the U-Haul searches. It did not come up as a possible drop off or pick up locations when I searched.

Rating:

3.0

Hour late had to pay full day garbage not acceptable

Rating:

3.0

Improve availability of vehicle, ours was 3.5 hours late arriving for us. This was not the fault of the location, but having more vehicles available would have solved our problem.

Rating:

5.0

awesome lady always great service

Rating:

2.0

It’s a small neighbourhood dealer on a junkyard dirt lot. Maybe require neighbourhood dealers to have a decent property to rent your equipment from.

Rating:

3.0

Cleaning inside the cabin and cargo

Rating:

5.0

The address in the text messages is not correct. There's probably something wrong in google maps, so you should tell people in the text messages that they have to navigate to action towing and storage Ltd.

Rating:

1.0

I phoned to extend my rental by 2 days .we were very sick with the flu . We stayed at a motel about 10km away from drop off .They reported it stolen a.d sent the police to pick it up..we were well under our kms .truck filled and clean..just heartless

Rating:

4.0

The new only positive experience of the entire trip

Rating:

5.0

It was good

Rating:

4.0

The name of the place to drop off to should be updated to Action towing as there is no a@a auto salvage! Would make it easier to find the location.

Rating:

1.0

Engine light on, gas cap? An hour away from my location. One customer ahead of me that took 50min. 40 min to process me plus another hour back to my location. Total 3.5 hr plus the same for my chase driver, so SEVEN HOURS of time lost out of our day plus $30 gas for chase and $50 for truck. Note: I only spent $15 for actual move! My quote went from $101.00 Plus carts to over $500 plus carts, that got straightened out. Location was dirty, cats on desk lounging where paperwork is signed.GOOD THING I'M NOT ALERGIC. More things but I'm tired of this. It would be nice if you could call me at 403 550 3513 Peter

Rating:

3.0

Better signage to the site

Rating:

1.0

We called a Red Deer location a week in advance and were told they would call us on the pick up day to let us know which location our rental would be at. We didn’t receive a phone call so I called back only to be told they didn’t have a record of us renting anything. We then had to get a rental in Rocky which ended up costing us more money in mileage and a bigger truck. The check engine light was on so we questioned it. The lady told us to add some oil and it would be fine even though the light stayed on. By the time we finally got to our destination the people we had payed to help us move had to leave which again put us out even more money. One final thing to top it off is when we returned the uhaul my husband was bit by one of the dogs they had there, which proceeded to go after him until the owner finally got control of it. So the whole experience was an absolute shit show.

Rating:

3.0

Great people, not the best location but overall okay

Rating:

5.0

Simple, easy experience. Good people🙂!!

Rating:

4.0

Some signage indicating where the office is would be great. Staff were wonderful, though. Kind and helpful!

Rating:

2.0

1 - Safety chain hooks were useless, they were no where near big enough to properly grab ANY safety chain holes on any hitch on any pickup I've ever driven. Also they were not gated/locking. I will be checking local regulations, but I am fairly sure that most jurisdictions in Canada require safety chains to be latching or locking (hooks with latches or gates). 2 - Address was wrong, this location is not at the junction of sec Hwy 598 & RR71 (which actually has 2 intersections - the highway deflects 1 mile creating essentially 2- 598/RR71 intersections). They are actually located aprox 1km south of the SOUTH junction. 3 - A&A auto salvage Rocky Mountain House - when searched on Google maps or other navigation services shows their location as WEST of highway 11 - opposite direction (since the address in electronic documentation provided by U-haul is not an active click able link, not that it would matter since address was inaccurate) AND they are actually named Action Towing & Storage if anyone not from the area wants to use this location for pickup or dropoff, having the correct business name helps ALOT.

Rating:

4.0

U Haul needs to update its Google maps locations. Both pickup and drop off locations are wrong on Goole maps. For Rocky Mountain House and Rimbey Alberta. Caused inconvenience

Rating:

4.0

The vehicle only had 1/4 tank of gas. I assumed it would be full, upon pick up.

Rating:

1.0

Maybe get someone that’s knows what they are doing I was charged 110.25 for four days so for another four should of been the same amount because I asked when I phoned if the 110.25 included everything she said YES. So I get there they were going to charge me 180.25 I said not a chance I was quoted that. So I take it back today a way a gonna charge me 230. Plus tax or whatever I said no I am not paying that not a chance. Than a 170 I am livid I said 110.25 like before she was just a miserable old whatever I am not happy. The place itself is so I inviting go see for yourself it is a disgrace

Rating:

2.0

I filled out a reservation form along with payment through visa choosing to not pay for the 10$ insurance and some 5$ additional charge. The renting company asserted that the form had “not come through on their end” and filled in a new one. When they processed the payment, it included the additional $15 charges. I was not pleased with this, since it seemed like a straight money grab.

Rating:

5.0

The truck needed work very unconfortable ride. Truck shaked and lagged a bit and was a ruff ride.

Rating:

5.0

Excellent customer service

Rating:

5.0

Computer glitch kept me at the counter for 45 minutes. People were waiting for me both the load and unload. I would rate this experience as totally unsatisfactory. No discount given.

Rating:

1.0

Lady there is a thief! I rented a 6x12 trailer for 4 days got charged over 150.00 she calls me up 3 days into my rental demanding the trailer back at 8:30 am. According to her I rented the trailer for 1 day and she charged me 150.00 for 1 day. When did u haul start charging mileage for trailers? I want my money back for the day I didn't use the trailer! Please rectify this she is stealing money from your customers.

Rating:

5.0

After a car accident in RMH we had to switch from a tow trailer to a 10' box truck because there was no other towing vehicle available. Mary was very helpful!

Rating:

5.0

The Uhaul Rep was very pleasant, professional, and helpful.

Rating:

1.0

I booked 26 feet uhaul on 8th august 2022 for 30 august for Reddeer on 30 th august they says equipment not available go to Rocky Mountain. This is very bad experience for me . Thanks

Rating:

1.0

Worst experience ever I will be calling to discuss the experience at this location.

Rating:

5.0

Better signage but it’s the city’s fault not uhaul

Rating:

1.0

Uhaul gives the wrong address to everyone who drops off here. Had there not been a telus man at the wrong address we would have never found it. The telus man says it happens all the time. This needs to be resolved

Rating:

5.0

I don’t know these people are really good and friendly and kind more than helpful excellent excellent excellent

Rating:

3.0

The truck did run a bit rough at lower speeds. Sounded like it was going to quit a few times

Rating:

3.0

This process was pretty unsatisfactory. We realized there is a disclaimer that says when making online reservations that there is a risk that what you want might not be available. However, being able to make an online reservation and pay a deposit for a service that your company had zero intention of following through with was pretty baffling. We discovered the depot we arranged pick up from wasn’t even open on the day of reservation, nor would they be able to accommodate trailer size. We are more than an hours drive from alternate locations. We only discovered this after we called ahead. We wouldn’t have been contacted by one of your representatives until the Night before according to your procedures. We wouldn’t have been able to move otherwise as it was on the long weekend and alternatives were no longer available. I don’t understand why an online booking is available if it has zero bearing on the ability to actually reserve a product. If I had been told from the outset that an alternate location was required I would have understood.

Rating:

5.0

I was very pleased with the service.

Rating:

5.0

Exceptional service. Don’t change a thing. Excellent customer service!!!

Rating:

5.0

Fantastic customer service, easy and personable individual. I very much appreciated how much she made things as simple as possible. Thank you!

Rating:

3.0

I over payed on gasoline 100.00.and would not give this money back 😒.

Rating:

2.0

Maybe give the right place to go in the directions so time gas and milage doesn't get affected as well carry the pick up truck or van don't advertise you can rent them there if you can't and if someone had to take 10' truck instead the 20¢ a km difference should be waived and the woman there needs customer service tips she was grumpy sarcastic not pleasant saying I was being charged differently cause it was going out of town and $1.27 a km she didn't care that's what I'd be charged so I called the 1-800 number on speaker phone she changed it to 79¢ but still km and the extra money per km bullshit seriously

Rating:

2.0

We paid for a furniture dolly but was given an appliance dolly which was useless to us even though I tried to tell them it was wrong.... Also took almost 2 hours to get out uhaul as they had technical issues with the computer.

Rating:

2.0

It was difficult to find with little lighting. There is no drop box for the keys. We didn't want to disturb a residence after hours. It was shortly after 7 pm. I called the next day to let the person know where I hid the key. She said that I could have rung the door bell. She was nice though. She let me know that they found the key where I had hid it. There is no drop box there as she stays there.

Rating:

3.0

Make sure vehicles are full of fuel and clean cabs could be wiped down .

Rating:

5.0

I was pleased with the service and equipment. Thank you for making our move a little bit easier.

Rating:

5.0

We rec

Rating:

1.0

First have the damn truck at the location I asked for I had to drive a hundred kilometres out of my way that cost me money in fuel and time I drove by the place I was supposed to pickup the truck and they had 2 trucks that they won’t rent out to long distance moves was told there for in town moves only since when did that policy come in and step up your quality control as the truck was a mess dirty dusty and a moth stuck in the vent dog hair all over. It’s a good thing I didn’t have time to argue with ur agent and if I had a choice I would have canceled and found a different company And to add insult to injury I asked for 1100 kms and ur agent managed to mess that up and had to pay extra for extra kms so to sum this up I’d rather burn my balls on the stove then ever use your company again and I will never promote you to anyone one more thing that truck is not safe to drive as it dogtracks to the right by about a foot so again how about some quality control

Rating:

5.0

The customer service was excellent very helpful and friendly couldn’t ask for anything more !!!!

Rating:

2.0

Communication wasn't very good. I wanted to buy furniture pads, but was charged for a rental. When I brought up the mistake, I was told I could return them, and could buy some loose ones they have. After they charged me for the loose ones, they told me I wouldn't get a refund for the mistake they made on my initial request to buy the pads. Most of the staff was very friendly, other than one individual that didn't acknowledge me at all while I was there.

Rating:

1.0

Truck wasn’t ready. We waited while they boosted it. Had a transmission oil leak. Said it had half tank of fuel. It was on empty. Took 160 litres to fill. Ramp had animal hay and grain all over it. Truck box needed swept out before we could use it.

Rating:

2.0

New building

Rating:

4.0

The staff were extremely friendly efficient and accommodating. In and out smoothly. The office we had to ask where it was but other than that great experience.

Rating:

1.0

We picked the truck and trailer up at time we asked, the truck wasn’t hooked up to the trailer yet and they made us purchase an adapter to hook the trailer to the truck (which later when we took the trailer back we didn’t even need, it had the right attachment already on the truck). The location in Rocky is creepy, dirty, and a complete junk yard. It took at least an hour to get “checked in” even though I did the pre check in online. Cindy (the lady I talked to on the phone about our pending rental, days before we picked it up) was less than pleasant.

Rating:

2.0

Ensure there is room for the vehicle being returned and organize the yard

Rating:

4.0

The location leans towards the cluttered/dirty side, but the service was friendly and very helpful.

Rating:

5.0

Service was fast and friendly.

Rating:

5.0

When we went to return truck the lady was very abrupt, brash and not nice at all. We were dealing with a Brittany on the phone and she was absolutely delightful. I certainly wouldn’t deal with the older lady again.

Rating:

5.0

No issues.