The process is great when it works properly. I tried 3-4 different times to take pictures of the truck when picking up the truck. Ended up just leaving because of the time limit. I tried customer service chat, they asked me if I had saved the pics to my phone, obviously not. I asked if I could try again when I got to the starting point, less than a mile away, said no. While returning the truck, started the process, took pics, and error message came up. So I backed out and once to back in the app apparently fixed it’s self and I was able to drop off the keys and ended the process. I did save the pics just in case.
MARIANNE J
Customer Reviews for A&A Auto & Truck Dotts Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pease stop asking the same questions over and over again, on your questionnaire, about the truck. One time answering the question should be enough... And, having to take pictures of the truck several times is also time consuming. Other than that, everything else was good 👍🏼
Maria MStaff was very nice. I would definitely recommend them.
Meghan BThe vehicle seemed to have some issues with shifting into park. Other then that good experience. They also need a better location for dropping off the original lock on the vehicle. I had to set the lock on the windowsill by their front door since there was no clear location to put it
Elaine LYou do not need or respect comments. You already know your facility is understaffed and your employees overworked. So, what is it that you need to hear?
PATRICK JTell us we have 4 days, and stay under 60 for best ride. And don’t try to back up. Always go straight.
DOUGLAS GMax self storage was the first u-haul location I went to and Holly found the correct trailer for my needs. A big thanks to her for going above and beyond.
RODNEY LNothing. Excellent how to videos for the trailer.
JAMES W