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Luis B
Customer Reviews for A&B Tires & Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful!
brenton rThe site deals primarily with tires and should not be compared to a standalone U-Haul place. The young lady helped me back into my spot and helped me with the hitch when I had a little trouble disconnecting.
Bradley WLocations looked VERY unkept No knowledgeable person was around. Whoever installed the Uhaul didn’t even have shoes and walked on flip flops He didn’t know how to install or put the safety features. I had to stop him and tell him how. After he finished I had to redo everything I will NEVER come here again
Sal MThe equipment was not closely inspected and the rivots came out of the left rear tailight and it was lost during return trip. We tried to clip it on, but the vibration was too much. The location and customer service was excellent, juts unfortunate with the tail light.
Paul MSketchy tire place with no place to park a car - would have never rented from here but had no choice as original pick up location had not truck.
CAROLINE HWe were told that if we got there before 5, the individual would help with check out. Absolutely no help. Our phones didn’t have good service to complete it on our own so we sat in the parking lot for 20 minutes trying multiple phones to check out.
Stephen MThis was the worst experience I've ever had with U-Haul. There was nobody at the location to check me in and I was made to call and wait on someone to come. When I dropped off there was no spot open to put the trailer on nobody would help direct while I backed the trailer into a spot where there was less than six inches clearance on each side. I was then charged for two days when I had the trailer for 4 hours.
Blake DYour mobile checkout/in experience is terrible. The location services didn’t work on either end (my location services were ON on my phone). This resulted in a 45 minute delay on the front end, which wasn’t great considering I needed to pack the truck for a 6-hour drive. On the back end, I had to call the following business day to be sure they had gotten the truck and keys. Total nightmare all around.
Brad PHas to hook up the tail to my auto 🚘 it also has bad tires this know the right hook up for the lights system
chappel bThe UHAUL mobile app was useless when returning the vehicle. Could not upload photo of fuel gauge or odometer. Would not allow me to proceed past that point.
DAVID ALittle to no hope!
RORY MI appreciate you taking care of my last minute needs. You were the best!
Ingrid Jsuper unprofessional location
Kelsey wI dropped the truck off the night of the day I rented it after hours. I was charged for the next day anyway. When I called they told me I was charged because THEY were closed on Sundays &. did not check the truck in until 9 am Monday. I called Uhaul Sunday at the 800 # where I was on hold for 30 min - the customer service agent said she made a note I had returned the truck & I should not be charged but I still was. Just outright crookedness.
Chalana MCustomer service rep promised me a different price then what I was told . I am very upset!!!
John PNot much you can do; it’s a small property with space for just a few trucks. But you could warn potential customers which locations are official U-Haul with lots of equipment and smaller outfits with limited choices.
David MEquipment was clean, but not perfectly maintained. The tow dolly pull out loading ramp on the right side had broken stops for the pullout ramp, therefore when fully extended it separated from the tow dolly completely instead of stopping at the appropriate location. This is a dangerous issue that needs to be addressed with this rental unit.
roger sLocation needs either a separate service counter or person, from businesses main service. This was not my original pick up location. UHaul forwarded my reservation due to a mishap at the original location. This caused my mileage to be over allowance, and a delay in my moving schedule.
Jackie SShe was extremely nice and helpful.
susan wLocation we not a good reflection on U-haul. Staff was not available upon arrival and the process of hooking up the trailer was self service.
Paul Gthe U-haul on 41 and old 41 across from hooters needs to get their act together and stop saying that they have trailers available that aren't available and then letting the customer know the day of that they don't have it to prevent the customer from having to frantically drive over hell's half acres to find a U-haul that they can use.
Nicholas WPlease be sure to have a dolly at the site before charging the person
Gloria BClean up facility & get better organized.
nancy wtried to drop off night before - was told no drop off box - went at 9:00 as was told - no one there - waited till 9:30 - called number listed - was told to put key in drop box (did it magically appear over night?) Bad location. Dirty.
David H