Customer Reviews for A&D Power Equipment 2013 Ltd
(U-Haul Neighborhood Dealer)

580 reviews

2218 S Nicholson St   Prince George, BC V2N1V8

(250) 563-1244

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5:30 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 3 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/23/2022: Closed

Services at this Location:

Contact Us

(250) 563-1244

2218 S Nicholson St
Prince George, BC V2N1V8

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5:30 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 3 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/23/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Allen N. 
Rating:
5.0

I have used this location on numerous occasions and each time they they went out out their way to accommodate my needs.

Dan G. 
Rating:
3.0

All good

Ronald Kevin R. 
Rating:
5.0

Had good experience. No comments on my end.

jASON P. 
Rating:
5.0

Love the people running the store. Truck was clean for me, thanks all.

Alexis K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Was a great experience overall!

Megan D. 
Rating:
5.0

Customer did not leave a comment.

Swethambari B. 
Rating:
5.0

I've moved 6 times in the last 10 years and always use this location. The lady who works at the counter is absolutely amazing. She's friendly and so helpful.

JANICE W. 
Rating:
3.0

The car wasn't cleaned and I was charged for cleaning

Lucas B. 
Rating:
4.0

Staff at this locations has always been exceptional

Mark M. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Customer did not leave a comment.

Manjit G. 
Rating:
2.0

The lady was not friendly at all. She never called me the day prior and insisted she did.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

Howard B. 
Rating:
5.0

This location was incredibly friendly and helpful made a very stressful day end on an extremely positive note.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Rena U. 
Rating:
5.0

Absolutely nothing !!! Excellent service all around right on I'm happy

lidia T. 
Rating:
5.0

Customer did not leave a comment.

KURTIS C. 
Rating:
5.0

Customer did not leave a comment.

DEREK D. 
Rating:
5.0

Customer did not leave a comment.

Annette S. 
Rating:
5.0

Customer did not leave a comment.

AARON E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
2.0

Customer did not leave a comment.

JEREMY V. 
Rating:
5.0

Having the trailer tongue out of the ice and snow to make connection easier. It wasn't too difficult to connect just had to clean it out

KEVIN H. 
Rating:
2.0

Have friendlier staff. Lady at counter was rude and made me feel like i was a burden..she seemed annoyed and short with providing help. Lacked customer service skills and did not seem to enjoy her job. Surrounding or customers. Will not be going back to this location.

Elaine C. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
3.0

Less wait time at counter Be more friendly and apologize if made to wait unnecessarily. Improve customer service

Harold M. 
Rating:
5.0

Customer did not leave a comment.

SADIK A. 
Rating:
5.0

Nothing, the service was excellent and the lady went above and beyond to be accomodating.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Overall pretty good. Trailer had a low tire but no big deal.

Matthew L. 
Rating:
4.0

Customer did not leave a comment.

JORGE C. 
Rating:
1.0

Poor customer service. Unfriendly, unhelpful, the lady was honestly quite rude.

TINA A. 
Rating:
5.0

Customer did not leave a comment.

Arvinder S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Great equipment and awesome customer service. Very satisfied indeed.

RANDY M. 
Rating:
4.0

Customer did not leave a comment.

RUTENDO M. 
Rating:
5.0

Customer did not leave a comment.

ken A. 
Rating:
5.0

Customer did not leave a comment.

adebayo A. 
Rating:
4.0

I was well pleased with my uhaul trailer rental. I originally had it booked for 3 days and extended it to 5 days with no problems the unit was good and the service was very good also. Im a happy man an will use uhauls services again.

WILLIAM S. 
Rating:
5.0

Dependable.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Terence W. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
4.0

nothing you can do to improve the lady was help full and pleasant.

Jessie H. 
Rating:
5.0

Quick and easy Pickup/Drop off and friendly staff.

MICHAEL H. 
Rating:
4.0

Key drop box slot is too small for key fob on new pickup trucks. Staff are excellent and friendly.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

Mitch P. 
Rating:
2.0

Impossible to reach by phone. Many mistakes,

Jennifer S. 
Rating:
4.0

Customer did not leave a comment.

JANINE F. 
Rating:
5.0

Very helpful staff - great to deal with. Fast and know how to get things done.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

WAYNE D. 
Rating:
1.0

Cab of truck was filthy. Food under seats, goobers on the ceiling ! Windows were filthy inside , had to be cleaned by us. 1/4 tank of gas. Would have been nice to have a full tank so we could just go and fill up when we return it.

PATRICIA W. 
Rating:
3.0

The u-haul trailer is clean and well organized. However, there was only one front desk crew, and the line-up waiting time was much longer than I expect.

Zijian Z. 
Rating:
4.0

Everything was good. Even had help hooking up.

Marianne P. 
Rating:
1.0

wasnt ready for requested pick up time, gave ME attitude for the van getting booked when it "wasnt ready" .. terrible experience i will tell everyone i know not to go here

RYAN K. 
Rating:
3.0

Experience was fine but I was under impression I could pick up the vehicle through my phone, yet I had to wait until the business opened (gate where vehicles kept was closed and locked until then?) and then when returning the truck the gate was shut and locked. Not very convenient by any means. Instructions were not clear on picking up and returning. Awkward experience with the lady working at the store - not any sort of acknowledgement when I entered and definitely not friendly by any means.

JESSICA S. 
Rating:
4.0

Customer did not leave a comment.

ERIN E. 
Rating:
5.0

Customer did not leave a comment.

COLIN T. 
Rating:
4.0

The alternative person contact info when picking up the truck is unnecessary and inefficient. The UHaul rep called my alternative contact person, they didn't pick up the phone. And then the rep closed the chat with me, disapproving of me picking up the truck, and that I need to be reviewed in person. It was Sunday, so it scared me that nowhere else was open. But I finally was able to pick up the truck via phone calls.

Farhad J. 
Rating:
3.0

We returned it after hours tho it is to be back by tomorrow at 730 am.

MARK T. 
Rating:
3.0

Customer did not leave a comment.

JOUNI L. 
Rating:
5.0

Customer did not leave a comment.

TEX H. 
Rating:
5.0

Everything worked seamlessly. I do not have a single complaint or critique. Thank you

William C. 
Rating:
5.0

Customer did not leave a comment.

ALEMNJU A. 
Rating:
5.0

The trailer was awesome and the staff are very helpful. Will be doing business again.

tex H. 
Rating:
5.0

Customer did not leave a comment.

Jeannine K. 
Rating:
5.0

Customer did not leave a comment.

SHANE L. 
Rating:
2.0

The customer service representative who helped me was abrasive, aggressive, and rude to me during the entire process. I will never rent from this location again.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

DEWAKAR F. 
Rating:
5.0

Customer did not leave a comment.

BHARBIR S. 
Rating:
5.0

Customer did not leave a comment.

Ella L. 
Rating:
4.0

We were ok with the person who took care of us but the truck that was given to us was dirty and smelt like cannabis

MURRAY R. 
Rating:
5.0

Customer did not leave a comment.

FRANS W. 
Rating:
4.0

Prompt information given to us when location and trucks changed for us. .Everyone was curdious and professional. Thank you for your service

NATHANIEL U. 
Rating:
3.0

Customer did not leave a comment.

Cecil V. 
Rating:
4.0

Customer did not leave a comment.

TERRY I. 
Rating:
5.0

Service your equipment 100% not 60% it's our safety that is being jeopardize

graham W. 
Rating:
1.0

woman at counter was rude and when she answered the phone she didnt say hello, just "uHaul" no customer service!! She must own the place as no one would hire her for their business

Steven R. 
Rating:
1.0

Lady at the front counter yelled at us for one hour telling us we were over our miles. We assured her that we went from point A to B and no more. She kept checking her computer and blaming us. My husband told her the mileage was in KM not miles at which she yelled at us some more and told us that was not possible. Once she calmed down and realized he was right she then saw a computer error. It was HORRIBLE.

DAVID S. 
Rating:
5.0

THIS location gave great efficient service in a covid safe manner. Highly recommend. Thanks

KEVIN B. 
Rating:
3.0

The staff at A&D Power Equipment could improve their people skills. They all seemed rather annoyed that I went inside to ask a question about the rental vehicle. The one person I talked to barely gave eye contact and did not greet me. The online process was fairly tedious but convenient. I turns out I did not have to talk to the employees there.

Julian L. 
Rating:
5.0

Excellent service. Lady was great.

TEJINDER G. 
Rating:
3.0

Customer did not leave a comment.

Robert F. 
Rating:
1.0

the sales lady was very rude, no understanding how to deal with a customer. the sales man (rick) was very kind, friendly and helpful. wiper was fawlty, had to fix it during the long trip.

LUIS A. 
Rating:
1.0

Woman was rude overall. Also after verifying with us that we wanted a dolly and us paying for it, it was not in the trailer when we got to our location and opened it to start moving.

NEIL T. 
Rating:
2.0

Customer did not leave a comment.

Nadine S. 
Rating:
3.0

There was a bit of a wait ( which I didn't mind) but the lady behind the counter seemed to be rushed to get us out of her hair and didn't really explain anything to us. I felt like she just sort of tossed the keys to us and said good luck. She didn't even check my driver's license to confirm it was me and that it was valid. It would have been nice to be told about the app and the step by step stuff that can be done using it to get the vehicle and to return it.

Majal T. 
Rating:
4.0

Online check in process is not user friendly. Screens kept freezing when trying to upload pictures. Staff helpful with billing issue.

GREG D. 
Rating:
1.0

Rental unit was poorly maintained.

michael C. 
Rating:
4.0

Customer did not leave a comment.

Reginald K. 
Rating:
5.0

Customer service rep was great to work with.

FRANCIS G. 
Rating:
3.0

Owner seemed a bit overwhelmed at the time as she was the only one available to serve clients and 4 client were waiting for service. Also not the most friendly person

Harold W. 
Rating:
3.0

Customer did not leave a comment.

Daniel S. 
No reviews have been submitted for this location.

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