The customer service representative who helped me was abrasive, aggressive, and rude to me during the entire process. I will never rent from this location again.JAMES R.
Trailer Rental & Towing in Prince George, BC at A&D Power Equipment 2013 Ltd
(U-Haul Neighborhood Dealer)
Prince George, BC V2N1V8
Services at this Location:
- Mon-Fri: 9 am - 5:30 pm
- Sat: 9 am - 4 pm
- Sun: Closed
Special Operating Hours
- 5/24/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Prince George, BC V2N1V8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
We were ok with the person who took care of us but the truck that was given to us was dirty and smelt like cannabisMURRAY R.
Prompt information given to us when location and trucks changed for us. .Everyone was curdious and professional. Thank you for your serviceNATHANIEL U.
Service your equipment 100% not 60% it's our safety that is being jeopardizegraham W.
woman at counter was rude and when she answered the phone she didnt say hello, just "uHaul" no customer service!! She must own the place as no one would hire her for their businessSteven R.
Lady at the front counter yelled at us for one hour telling us we were over our miles. We assured her that we went from point A to B and no more. She kept checking her computer and blaming us. My husband told her the mileage was in KM not miles at which she yelled at us some more and told us that was not possible. Once she calmed down and realized he was right she then saw a computer error. It was HORRIBLE.DAVID S.
THIS location gave great efficient service in a covid safe manner. Highly recommend. ThanksKEVIN B.
The staff at A&D Power Equipment could improve their people skills. They all seemed rather annoyed that I went inside to ask a question about the rental vehicle. The one person I talked to barely gave eye contact and did not greet me. The online process was fairly tedious but convenient. I turns out I did not have to talk to the employees there.Julian L.
Excellent service. Lady was great.TEJINDER G.
the sales lady was very rude, no understanding how to deal with a customer. the sales man (rick) was very kind, friendly and helpful. wiper was fawlty, had to fix it during the long trip.LUIS A.
Woman was rude overall. Also after verifying with us that we wanted a dolly and us paying for it, it was not in the trailer when we got to our location and opened it to start moving.NEIL T.
There was a bit of a wait ( which I didn't mind) but the lady behind the counter seemed to be rushed to get us out of her hair and didn't really explain anything to us. I felt like she just sort of tossed the keys to us and said good luck. She didn't even check my driver's license to confirm it was me and that it was valid. It would have been nice to be told about the app and the step by step stuff that can be done using it to get the vehicle and to return it.Majal T.
Online check in process is not user friendly. Screens kept freezing when trying to upload pictures. Staff helpful with billing issue.GREG D.
Rental unit was poorly maintained.michael C.
Customer service rep was great to work with.FRANCIS G.
Owner seemed a bit overwhelmed at the time as she was the only one available to serve clients and 4 client were waiting for service. Also not the most friendly personHarold W.
No comment, the lady I dealt with was awesome! This is the 2nd time I have used this location.Vera D.
Good serviceDENNIS R.
Assist in hooking up the trailer, not leave it for the customer to do.John P.
When we walked in, both employees were at the counter and did not even look up at us. I said â€œgood morningâ€ and received no reply. Finally one employee asked what we needed and when we said we had said to pickup by phone, they offered no help or guidance on how to do so. Eventually one employee did come out to confirm if we had figured it out.Dan M.
Nothing I could see. They stayed late to take care of me.JOHN H.
It's a uhaul rental location - really not much room for improvement- place could be tidier but when renting a moving truck I'm not expecting a shinny storefront I just want to get a truck in a quick and efficient manner and they do that.Peter M.
Just curious about double paying, both before and after use of truckErnest H.
Location was ok, owners did what they could to help. Problems were with Uhaul itself. Very frustrating experience.MAY-LIS O.
Pickup was scheduled for 830 AM but the store didn't open until 9am. Only complaintBrad H.