Customer Reviews for A&D Power Equipment 2013 Ltd
(U-Haul Neighborhood Dealer)

617 reviews

2218 S Nicholson St   Prince George, BC V2N1V8

(250) 563-1244

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5:30 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 3 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(250) 563-1244

2218 S Nicholson St
Prince George, BC V2N1V8

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5:30 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 3 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Don T. 
Rating:
5.0

Customer did not leave a comment.

Gordon R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

The car hauler trailer I rented worked like a charm. The staff were extremely knowledgeable and courteous. I'll definitely rent there again when the need arises. Bill M. Prince George, BC.

WILLIAM M. 
Rating:
3.0

Their should be instructions for dropping off a trailer at this location doe to the fact they closed early. Uhaul should remove locations that no longer provide their service from there web site.

Paul S. 
Rating:
1.0

The truck box wasn't swept out and neither was the inside of the vehicle cleaned. The staff at this location had poor customer service. The staff wasn't friendly and they didn't explain the charges very well. They initially tried overcharging me before I questioned why the price was so high. I was grateful for the receipt to see what I was being charged for. I've been to other Uhaul locations and haven't experienced this, I won't be returning to this location.

Alissa T. 
Rating:
3.0

We had a awful experience with the truck itself, kept going into 5000-6000 rpm's, was jumping in the front end when it was high in the rpm and wouldn't go down, lights kept going on and off during the night while it was driving, the interior light stayed on for about 4 hours before it went off on its own, the lights were very finicky, the truck box wasn't cleaned, washer fluid needed to be topped up, the oil was low and needed to be topped up, drivers side floor had a puddle indicating a leak of some sort, there was no walk through done to the truck during pick up. The truck was cleaned inside the interior and the box when we were done, and I put in more gas than what we started with after the 14 hour drive from Prince George to stettler. I think we should be offered some sort of credit considering the experience was awful driving through the mountains in the middle of the night without lights.

kyla W. 
Rating:
5.0

Customer did not leave a comment.

Wendy P. 
Rating:
3.0

The cab of the truck had a putrid smell. We had to have the windows down the whole trip. We placed several air fresheners into the cab to no avail.

Mark T. 
Rating:
2.0

The right hand signal light did not work - even though the attendant told me it was working. The attendant' was of minimal help as she assumed I knew everything about pulling a trailer of this sort.

Edmond D. 
Rating:
1.0

Your regional manager sent me to 3 locations because everything had a gas tank drilled and gad stolen and nevet bothered to check if the others were ok. The. He finds a truck for me send me a confirmation text for 9am pick up then tells me to wait an hour or to call his employee and ask why they aren't there. Then he never notified the location I was going to rent. The. Because he screwed up he ghosted me and wouldn't answer my call. Every disgusting attitude from this incompetent regional manager and I will never rent from him again. Luckily the people than ran the location I finally got the truck from were actually competent and were able to help me and also knew that this regional manager was a not the brightest crayon in the box.

Bryan G. 
Rating:
2.0

The lady at the front desk was one of the rudest people I've ever had the misfortune of dealing with in customer service of any kind. Just grouchy, irritated, impatient and just plain miserable.

John N. 
Rating:
3.0

I did not get the truck I reserved more than 1 month before, and I got to know that 2 days before I went to pick it up. I got I smaller one, which made me rent a trailer, and I spend almost double. Truck was okay inside but very dirty outside, I had to clean the windshield and mirrors.

Luiz T. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo R. 
Rating:
3.0

Poor customer service at this place. Prior to this reservation, my partner has reserved a truck 2 weeks prior to my moving to pick up in Prince George. 18 hours before moving day. Uhaul sent me a mesage to pick up the truck in Quesnel, 1h30 minutes away from Prince George. When we called to sol e the issue not only the operator was rude but we did not received any help at all. We were told there were no trucks available for the week. We had to cancel that reservation and gladly WE were able to find a Uhaul truck. Also we had to pay double that the amount we were given on the first reservation!! honestly i used Uhaul so many times but i really think this was the last.

Melissa M. 
Rating:
3.0

The equipment was clean but the AC wasn't working and the one staff was awesome but she could have used some help.

Glenn H. 
Rating:
3.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Make more Availability of uhaul. Rentals are not guaranteed and it's sad.

Bassey I. 
Rating:
2.0

There was a short in either the truck or tow dolly and I was expected to take it the mechanic to get it fixed.

Alexander J. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
3.0

The office/storefront could use some cleaning an updating

June H. 
Rating:
5.0

Customer did not leave a comment.

Dave R. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Great service. Very quick and easy. Location is great.

Spencer G. 
Rating:
5.0

Customer did not leave a comment.

Rachelle M. 
Rating:
2.0

The truck was covered in bugs, the staff were surly at first and warmed up. The computer system kept going down, the location pick up and time were changed while we were heading to get the truck sending us to a different location and then away as the time was pushed back. The shop was incredibly messy. The staff seemed over worked and unhappy. I know it is tough to hire and keep employees right now, so I am not holding it against them. I hope they get some help.

Theodore K. 
Rating:
5.0

Customer did not leave a comment.

Samantha E. 
Rating:
5.0

Always a pleasure dealing with you all

Chris W. 
Rating:
2.0

Treat customers as a client. Someone you wish to feel wanted rather than a distraction to whatever else you wish to do that day.

Arnaldus Z. 
Rating:
4.0

I thought everything went well!

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

Dylan W. 
Rating:
3.0

Customer did not leave a comment.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

treavor T. 
Rating:
5.0

Customer did not leave a comment.

janpreet A. 
Rating:
4.0

Uhaul's electronic sign up equipment is slow and cumbersome for the customer.

CLARK F. 
Rating:
4.0

Customer did not leave a comment.

Blayne B. 
Rating:
4.0

Customer did not leave a comment.

Allen N. 
Rating:
5.0

I have used this location on numerous occasions and each time they they went out out their way to accommodate my needs.

Dan G. 
Rating:
3.0

All good

Ronald Kevin R. 
Rating:
5.0

Had good experience. No comments on my end.

jASON P. 
Rating:
5.0

Love the people running the store. Truck was clean for me, thanks all.

Alexis K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Was a great experience overall!

Megan D. 
Rating:
5.0

Customer did not leave a comment.

Swethambari B. 
Rating:
5.0

I've moved 6 times in the last 10 years and always use this location. The lady who works at the counter is absolutely amazing. She's friendly and so helpful.

JANICE W. 
Rating:
3.0

The car wasn't cleaned and I was charged for cleaning

Lucas B. 
Rating:
4.0

Staff at this locations has always been exceptional

Mark M. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Customer did not leave a comment.

Manjit G. 
Rating:
2.0

The lady was not friendly at all. She never called me the day prior and insisted she did.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

Howard B. 
Rating:
5.0

This location was incredibly friendly and helpful made a very stressful day end on an extremely positive note.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Rena U. 
Rating:
5.0

Absolutely nothing !!! Excellent service all around right on I'm happy

lidia T. 
Rating:
5.0

Customer did not leave a comment.

KURTIS C. 
Rating:
5.0

Customer did not leave a comment.

DEREK D. 
Rating:
5.0

Customer did not leave a comment.

Annette S. 
Rating:
5.0

Customer did not leave a comment.

AARON E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
2.0

Customer did not leave a comment.

JEREMY V. 
Rating:
5.0

Having the trailer tongue out of the ice and snow to make connection easier. It wasn't too difficult to connect just had to clean it out

KEVIN H. 
Rating:
2.0

Have friendlier staff. Lady at counter was rude and made me feel like i was a burden..she seemed annoyed and short with providing help. Lacked customer service skills and did not seem to enjoy her job. Surrounding or customers. Will not be going back to this location.

Elaine C. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
3.0

Less wait time at counter Be more friendly and apologize if made to wait unnecessarily. Improve customer service

Harold M. 
Rating:
5.0

Customer did not leave a comment.

SADIK A. 
Rating:
5.0

Nothing, the service was excellent and the lady went above and beyond to be accomodating.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Overall pretty good. Trailer had a low tire but no big deal.

Matthew L. 
Rating:
4.0

Customer did not leave a comment.

JORGE C. 
Rating:
1.0

Poor customer service. Unfriendly, unhelpful, the lady was honestly quite rude.

TINA A. 
Rating:
5.0

Customer did not leave a comment.

Arvinder S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Great equipment and awesome customer service. Very satisfied indeed.

RANDY M. 
Rating:
4.0

Customer did not leave a comment.

RUTENDO M. 
Rating:
5.0

Customer did not leave a comment.

ken A. 
Rating:
5.0

Customer did not leave a comment.

adebayo A. 
Rating:
4.0

I was well pleased with my uhaul trailer rental. I originally had it booked for 3 days and extended it to 5 days with no problems the unit was good and the service was very good also. Im a happy man an will use uhauls services again.

WILLIAM S. 
Rating:
5.0

Dependable.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Terence W. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
4.0

nothing you can do to improve the lady was help full and pleasant.

Jessie H. 
Rating:
5.0

Quick and easy Pickup/Drop off and friendly staff.

MICHAEL H. 
Rating:
4.0

Key drop box slot is too small for key fob on new pickup trucks. Staff are excellent and friendly.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

Mitch P. 
Rating:
2.0

Impossible to reach by phone. Many mistakes,

Jennifer S. 
Rating:
4.0

Customer did not leave a comment.

JANINE F. 
Rating:
5.0

Very helpful staff - great to deal with. Fast and know how to get things done.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

WAYNE D. 
Rating:
1.0

Cab of truck was filthy. Food under seats, goobers on the ceiling ! Windows were filthy inside , had to be cleaned by us. 1/4 tank of gas. Would have been nice to have a full tank so we could just go and fill up when we return it.

PATRICIA W. 
Rating:
3.0

The u-haul trailer is clean and well organized. However, there was only one front desk crew, and the line-up waiting time was much longer than I expect.

Zijian Z. 
Rating:
4.0

Everything was good. Even had help hooking up.

Marianne P. 
Rating:
1.0

wasnt ready for requested pick up time, gave ME attitude for the van getting booked when it "wasnt ready" .. terrible experience i will tell everyone i know not to go here

RYAN K. 
Rating:
3.0

Experience was fine but I was under impression I could pick up the vehicle through my phone, yet I had to wait until the business opened (gate where vehicles kept was closed and locked until then?) and then when returning the truck the gate was shut and locked. Not very convenient by any means. Instructions were not clear on picking up and returning. Awkward experience with the lady working at the store - not any sort of acknowledgement when I entered and definitely not friendly by any means.

JESSICA S. 
No reviews have been submitted for this location.

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