Customer Reviews for A&D Towing & Recovery LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A&D Towing & Recovery LLC

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Ivan T.
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Customer did not leave a comment.

JIM W.
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Very friendly and helpful staff. Dealing with Ryan and Don Francis was a pleasure and both were very helpful.

Eric S.
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I had a good experience with the Little Ferry location I had originally reserved it at the Englewood location . I received a call from U-Haul telling me the location was changed to Fort Lee , NJ 1390 Bergen Blvd , when I arrived there was no one there, and no Van . Finally someone showed up and told me to go to the Shell station down the street. Over there they told me they had no vans to call the Main St location in Ft lee. They said they had no reservation and no vans . I called U-Haul after a half hour they told me to go to Hackensack. I get there and there is a van but no one was there. After another half hour on the phone with H-Haul they sent me to little Ferry where I was finally able to secure a vehicle . This took 2.5 hours . It cost me an extra 2.5 hours of pay I had to give someone that was helping me. This is unacceptable for a company like U-Haul . They gave me a $50 credit for the inconvenience but it cost be an extra $200 in pay I had to give to someone . Just not right

William G.
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Customer did not leave a comment.

dara S.
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Kristen J.
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Poor customer service from the owner upon arrival, also their website said I could rent a dolly w my truck so I added the rental to my order, when I asked the owner where it was he said “we don't have dollies”. I told him it was on their website and he said “well it shouldn't be”. You're the owner, shouldn't you be aware of what's on your website? Van was fine, reasonable rate, but next time I will definitely use a different U-Haul location.

Therese T.
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Customer did not leave a comment.

JAMES W.
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Extremely helpful in making the pick up and contract very easy process. Very friendly service!

Daljit S.
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osm nice guys

Vadim L.
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Martin H.
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Customer did not leave a comment.

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