Customer Reviews for A&K Power Equipment
(U-Haul Neighborhood Dealer)

Rating:

2.0

The big white lady at the front desk looks like she hates her job. I’m not sure if she is a secretary or manager but she has no customer service skills. She’s rude. She has an attitude. Her demeanor gives off “I’m annoyed” look as soon as you walk in. She’ll glance ant you maybe but then return to staring at the computer screen. BE VERY CAREFUL TO REVIEW YOUR RECEIPTS CAREFULLY. She might try to rip you off like she did me. Got a pickup truck from their location on Wednesday about 3:16pm with sandbags already in the on the bed of the truck. My boyfriend figured it was to keep the truck bed down because of how much rain we’ve been getting. We return the truck 2 days later with sandbags still in it and drop off the key. A hour later I get my final receipt, and she adds a “cleaning fee” of $75 for the sandbags in the truck. Then, they try to charge my credit card an excess of $122.12. I can accept the $19.95 charge for returning the truck late but not the fraudulent fee of sandbags that were already in the truck and weren’t placed by me. Either she doesn’t inspect the truck before renting it out (seriously doubt that) OR I suspect the person who placed these bags in the truck and left them there was already charged for them; but she hasn’t cleaned them out of the truck because she is leaving the bags in the truck so she can keep charging more customers for a fraudulent cleaning fee because technically they aren’t cleaning the truck. I urge other customers to actually look back on their receipts and question any cleaning fees related to sandbags! I will never rent from here again. I’m straight

Rating:

5.0

.·:*¨¨* ≈☆≈ *¨¨*:·. A - W - E - S - O - M - E .·:*¨¨* ≈☆≈ *¨¨*:·. 10 ☆ ☆ ☆ ☆ ☆ ☆ ☆ ☆ ☆ ☆

Rating:

5.0

Great customer service, no time wasted.

Rating:

5.0

IT was quick and easy. Thank you.

Rating:

5.0

No comment

Rating:

5.0

This year's Chevy truck is not as good as the model I rented last year.

Rating:

5.0

Great experience will return thank you!

Rating:

5.0

Have more step stools available for customers who cannot climb into the cab of the truck by themselves.

Rating:

5.0

Easy Return,

Rating:

5.0

Quick service and lady very friendly and helpful

Rating:

5.0

First time ever driving a big moving truck and by the grace of God it went absolutely smooth.

Rating:

5.0

Excellent service and van was pristine!

Rating:

5.0

No complaints! Just very happy with how easy pick up and drop off was.

Rating:

3.0

Don't change the location previously agreed upon to return truck -- twice

Rating:

4.0

The location was fine. The problem is that the app didnt work. It didnt know that I had a reservation and the website wouldnt load. The only reason I was able to get the truck is because I chose to pick up from a location that opened their office early

Rating:

3.0

The 'system' was down and the location couldn't tell me the amount of final bill. Pickup/Return app also did not work. I could not see my bill. Fix the dents in the truck's cargo box. Corners were dented and the upper right front corner leaked after a light rain.

Rating:

5.0

The team here is always friendly and helpful. Thanks.

Rating:

3.0

We drove 13 miles during our entire rental, and estimated that would be about 1 gallon of gas for the vehicle. We stopped at a nearby gas station to put in 1 gallon. When we arrived a couple of hours early at the rental location to return the vehicle we were told it wasn't enough gas and were charged an additional $14. We also notified the attendant that the lock provided to secure the roll up door was broken when we went to use it 2 hours after we left the rental place on the first day. We had to go get a lock on our own. Unfortunately, that makes it unlikely we will use your service again. In addition, several of us have used your service personally and will probably not rent from this location again.

Rating:

1.0

The truck cabin smelled of strong urine and it was unbearable during our use of the rental. When we complained and asked for a credit, the staff didn’t seem to think it was that bad.

Rating:

5.0

Staff was excellent, very knowledgeable and helpful.

Rating:

1.0

If I can be honest I dont know how to explain this location only because when I got the truck I told them I might need it for two days, not one but two days. The lady said so can you get back to me the next day at this time. I said I can try I live in riverside which is about 65-75 miles away and alot of stuff, she said ok. Then I got attitude because I didnt get it back to her exactly at 5:30 that day. It's so frustrating when you tell someone somthing and they ingor you. I said two day she gave me one. Then the only good thing is she gave me one more day extension which I was happy about no fees applied. Then when I returned the Truck the next day early I should saw I returned the keys to the worker she had an attitude and said I will send your your receipt to your email no thank you no nothing but attitude. I wanted to tell her that she should fix her attitude when talking to customers but then I decided I get to write a review everyone gets to see. Then I get home and they call me and accuse me of not dropping off the truck said I left it in the moddles of the street or never returned. After I told the lady that I left it on thier property she said we'll I dont see the truck. We'll maybe if you walked out side next to the blue truck youd see the truck. Then she said ok well I will look for the key and see if it matches the truck. So you called me to accuse me of stealing or not returning the truck and didnt even look to see if the truck keys matched the truck. Are you serious. Well if you like to get back to me and apologize and or even refund me my money that would be great too because these people are horrible at thier job. Also when i got the truck the drivers door was fine untill i started drivingand the drivers door sounded lole the window was down, it would shut all the way so thank you for keep me safe. Thank you have blessed day.

Rating:

5.0

Great service

Rating:

4.0

Kimberly was amazing and made the process easy.

Rating:

5.0

The service and equipment at this U-Haul location is always excellent and I'd recommend it to anyone ..

Rating:

4.0

I have rented from this dealer before. Kimberly was very nice and accommodating when I needed to extend for another day. However, she did not inform me about the $20.00 after hours service fee. That was a surprise when I saw my receipt. Otherwise, their service is great and their vehicles are in great shape.

Rating:

2.0

Personal not very friendly. Put gas on the same level before returning and still get charged for gas.

Rating:

5.0

Great service and very pleasant lady!

Rating:

5.0

The staff was extremely warm and friendly and they made it super easy to pick up my online rental!!!

Rating:

5.0

I recommend always doing the online self check in because sometimes the line is long in store. Also, it was very convenient to add more time

Rating:

5.0

This location is alway great. Never have a problem.

Rating:

5.0

Cannot think of anything different.

Rating:

5.0

Very good and fast service and very friendly

Rating:

2.0

La atención del personal deveria mejorar

Rating:

5.0

The app was much improved since I last used it. I can't think of any suggestions to improve

Rating:

5.0

Great customer care. Thanks

Rating:

5.0

U-haull agent was very friendly and accommodating.

Rating:

5.0

Excellent customer service

Rating:

4.0

The U-Haul smelled like marijuana. I was afraid to be charged for it. I smell like marijuana before I got in the U-Haul.

Rating:

5.0

A little clearer where key drop box is. App isn't always intuitive.

Rating:

1.0

After hours drop off is a joke. The parking lot for the location is closed.There’s NO place to park on the street and the app for returning the U-Haul did not work. What kind of system is that?

Rating:

5.0

Very good service

Rating:

5.0

Good attitude good service definitely recommended

Rating:

5.0

I drive further to rent from A&K because they are always kind and helpful and their trucks are clean and in good repair.

Rating:

3.0

Vehicle was amazing. Super low milage, clean, well equipped. Rental location was average. The lady that assisted behind the counter was nice and helpful. Thanks!

Rating:

5.0

Great fast excellent service!

Rating:

1.0

The lady was rude.There was dog hair all in the u haul

Rating:

5.0

Parking was the only issue, You have to cross 8 lanes of Rosecrans to park in a residential neighborhood

Rating:

5.0

Very pleasant, visiting from Oahu Hawaii

Rating:

5.0

Very good

Rating:

5.0

It’s very nice lady she is so nice 😊 good choice for me I say thanks madam

Rating:

5.0

Todo perfecto 100% recomendable