Customer Reviews for A&M Antique Mall
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
John was very friendly and helpful Good customer serviceJeff N.
Customer did not leave a comment.Phillip S.
Had to wait for items to be unloaded before picking up truck. The person was nice.Cynthia S.
Customer did not leave a comment.John S.
Customer did not leave a comment.ROSA C.
Received excellent customer service that exceeded expectations.BURGESS M.
Customer did not leave a comment.Jim C.
Customer did not leave a comment.beverly R.
Just have the equipment available at my desired location. The manager there was very nice though.Kevin R.
Customer did not leave a comment.jeff W.
Customer did not leave a comment.aliyah S.
Customer did not leave a comment.melvin M.
Instead of charging the customers for two days the same as one day, give customers a choice. Most of them will probably use the truck for one day but feel compelled to keep it two days because they are paying for it anyway.SHALONDA R.
Everything the service took forever he couldn't spell and then put insurance on the Uhaul n I didn't want it....Jerrica W.
Great service. Will be using him again in the future.ronld L.
Customer did not leave a comment.David B.
Customer did not leave a comment.Frank L.
Customer did not leave a comment.ken M.
I rented a 6x12 trailer and the roll up door on the back was broke/messed up I caught with that door for 2 daysrobby R.
No improvements needed the gentleman assisted us in the set up of the trailer. Along with giving us tips on trailering. This being my first trip he went the extra mile to ensure we knew what to expect. Additionally he explained and ensured that my vehicle was properly loaded and safe prior to my departure. A true professional and I would say it was my pleasure to work with.Christopher M.
Customer did not leave a comment.marissa B.
Customer did not leave a comment.Les F.
This is a very small U-Haul location and the gentleman was extremely nice. He was not my first choice as he was on the wrong side of town. However, the main U-Haul store located at 334 N Frontage Road was where I had reserved the dolly asking to pick it up around 7am on Saturday morning. I received email confirmation saying I could NOT pick up the dolly until noon. I called at 10am to see if I could come "early" and the young lady said that she had made a "boo-boo" and already rented out my reserved dolly to a walk-in customer. Her boss did get on the phone and find this alternate location that had a dolly available. It was just not very convenient. In the end it all worked out but took much longer than expected.KIM W.
Pick up location was 45 miles from my house. (Gas=$$$). Truck was not clean. Cigarette butts in cab, back was full of trash.
The staff was very helpful and proactive about getting me the equipment i needed. Great job!John R.
I was over charged for mileage used there was insurance added that I refuse when I booked the U-Haul. Explained that to the guy that I refuse the insurance he said take it up with uhaul. Never again will I use uhaul. One of the worst experience in my lifeMaria C.
Customer did not leave a comment.Lee S.
Customer did not leave a comment.RICARDO R.
Customer did not leave a comment.Jerald L.
Customer did not leave a comment.Davis M.
Customer did not leave a comment.larry T.
Very friendly and knowledgeablelisa R.
Mr. John was very helpful and had great customer service!eric H.
Customer did not leave a comment.michael B.
Customer did not leave a comment.Timothy G.
Customer did not leave a comment.syretta S.
I advised them that I was moving from three hours away and they STILL gave me mileage which made me go over bc I had To make two trips to pack my things bc the truck wasn't big enough. The office was exceedingly hot, he had ran out of ink so o didn't get a receipt. Nobody from Uhaul told me about the pickup so when I called back and found out a truck was available I had to rush and try to make it there to pick it up and he wasn't friendly AT ALL!!!!LAtonya K.
Carry on...Ronald I.
Customer did not leave a comment.Chris G.
Customer did not leave a comment.larry T.
Customer did not leave a comment.BRUCE T.
It is frustrating to enter all my info on the website and have to do it all again when i get there. I had a 10 hr trip ahead of me and it took 45 min to get the trailer. Computer network problems were the main issue. Had to call and tell them all my info twice before it worked. Very frustrating. Why cant i just show up, pay and leave. Should only take 5 min.Derek R.
Customer did not leave a comment.Ann S.
Had to call and get a pick up location closer to my location. Trailer had sand and leaves in it. Before heading out decided to check tires. One only had 7 lbs. Held air after being filled.Robin B.
Great folks to help get you going.Arjen L.
Customer did not leave a comment.don M.
This guy was really knowledgeable about towing with a tow bar. He helped me get my car off the tow dolly! If I can, would like to do business with him again! I was surprised at the low overage rate the company charged me. Thanks again!Mozell Y.
Customer did not leave a comment.John R.
This was not where I scheduled to pick up a truck. We were three hours late and had to drive 100 miles extra. The truck does not come close to getting 10 mpg. It rides rough. We did not get the blankets we had asked for.Burl W.
Have used this location twice. Will go back again.Gary H.
These folks were awesome. Very friendly and the wait was pleasurable with the old car memorabilia.KEITH W.
More equipment. Ran out of dolly I needed. Didn't sell supplies such as mattress bag.Christine N.
Customer did not leave a comment.NIELIE M.
I was told that my equipment rental would be $44 and received a receipt with that price. When I checked my online bank statement I was charged $80!Moniqua B.
everything about this experience was poor. the staff was unprofessional, the computer was broken so that there was no printed paperwork or receipt, i was overcharged for mileage. when i received my total, it was $47, but when i looked at my bank statement $80 had been deducted. shady operation.ADRIENNE P.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Daniel F.
Checking out the truck took a long time because while processing paperwork, clerk still had to take care of gas station customers. Took in total about 25 mins to check out the truck. Inside the truck really smelled of something soiled. Other than that, everything was great.Kathy D.
Customer did not leave a comment.SUSAN M.
Customer did not leave a comment.Lauren G.
Customer did not leave a comment.COURTNEY H.
The physical set-up isn't very customer service friendly. It's a self service gas station and snack store as well as a car wash site. There's no counter to fill out paperwork or sign it. You have to stand to one side while the cashier rings up customers, waiting for the rental clerk to fill out your paperwork, etc. Plus, they work behind an enclosed area - I'm sure it's because they're afraid of robberies. However, it's closed to our home so oh well.MONICA L.
Customer did not leave a comment.GEORGIA S.
When we picked up the U-Haul truck, we had to ask the clerk to have it cleaned/swept. When we brought the U-Haul back, we had to ask the clerk to inspect the truck because he was going to accept it without inspecting it.Heidi L.
The service took awhile because the attendant had to deal with the gas station customers and he had trouble balancing everything.Catherine T.
Customer did not leave a comment.Kira L.
Customer did not leave a comment.ronald R.
Very kind saleswoman!Andrew B.
Customer did not leave a comment.ROBIN K.
Customer did not leave a comment.Jesse P.
The 10 foot truck that I rented had condoms and lots of rice spewed all over the back and it smelled like poultry. The man managing the gas station vacuumed it up for me but it was not a pleasant experience.XOAN L.
They were very nice and helped me out with everything I needed.Niloofar K.
The customer service was a little spotty, but overall average experience.MATT G.
Customer did not leave a comment.KARL S.
If possible, have the person working for UHaul not be the gas attendant. It made things go too slowly.Lia K.
Customer did not leave a comment.Jai Jagdesh K.
Its a gas station/carwash/ and convenience store. I waited for 45 min for all the customers to clear and by the time I got the clerk to help me, I was late and had to pay an extra day charge. They should have more people working at the location!!! Very unhappy with my experience.Judy P.
I was told to wait for over 5 min while the attendant helped the gas station customers. It was unprofessional and unfocused.Carly A.
A location in the West Hollywood/Hollywood/Beverly Hills area would be great! I would use the trucks a lot moreChad F.
the cashier was very nice.SHANAZ K.
My feeling about the experience is scarred by the realization afterward that I overpaid. $20 for 4 hours is too expensive. I should have done better research. I will recommend Ryder to anyone that asks.Peter R.
Customer did not leave a comment.Tony L.
Two items not expained well by location: 1. How CDW insurance differs from Safemove as it relates to deductible. 2. Rental rate covers 24 hour period but return time I state is required return time. Meaning I pay for 24 hour rental but when asked when I would return, thought it was estimate of return time not required, meaning I thought I had it for 24 hours.Ramin K.
Service was quick and efficient, and friendly.LIONEL L.
Customer did not leave a comment.Wesley M.
Customer did not leave a comment.Springsong C.
clearly marked uhaul sign is necessary. we drove around for 30 mins. since the uhaul rental was also a valero gas station. no clearly marked 'uhaul' signs.Helen C.
You should offer specials for the mileage. I spent more on mileage then I did for the truck.christine P.
Customer did not leave a comment.NASOS P.
Customer did not leave a comment.Joshua B.
Customer did not leave a comment.christopher S.
Make your reservation online.JOSHUA M.
your website showed this location 2.2 miles from my house. HOWEVER it was 4.5 miles. I would not have chosen this location if the mileage was accurately represented.JESSICA L.
Staff was very accomodating...BUDDY G.
Customer did not leave a comment.WAYNE H.
I called over 6 times to ask some questions after I rented a cargo van, but they never answer the phone. very disapointing!DONG YULL C.
60 cents per mile is too expensive. And refund money for extra gas in hte tankJAYARAMAN T.
The equipment had obvious items left inside from the previous user. This included the back being covered in small brown pieces (looked like maybe pieces of dried leaves) and multiple half-empty water bottles in the cab.CATHERINE S.
Customer did not leave a comment.NORA J.