Truck was extremely dirty inside and out. Dog hair everywhere and slobber throughout the inside and windows. Sketchy location with homeless all around vehicle.
Monty H
Customer Reviews for A&M Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a very bad location to pick up the truck with a Pot Shop and very rough neighborhood, it was scary! I don’t recommend this place at all!
Richard GGreat friendly customer service
Nancy CBoth places we're great, I rented a 20 ft, truck later When Picking it up, all they had was a 26ft truck, they honored the same price for a bigger truck, I knew I was going to pay a little bit more for fuel, but I got an extra 6 feet for the same price, not only that, I though I was getting a 24 hours Rent only like most rental places do, Inwas surprised yo guys gave me for the same price a 48 hours rental for the same price, Thanks You guys My pick up and drop locations we're awesome, I Will recomend everybody to use U Hhaul
Eduardo LQuick and complete service; thank you!
STEVEN LThe man never left his cubicle to help with anything. The truck was dirty and the back smelled like rotten food.
Diane HMale sure all sun flower seeds from previous renter are vacuumed
Arthur MThere was no lighting in a very sketchy location in Albuquerque. The location was not very well maintained and unsafe.
jack wIt was in a bad part of town. It was an old chevron that is now a gas station.
Steven WFolks this location was sketchy. Not the owners fault - he runs a business there - but not a safe area of town.
Ashley BLocation was dirty and kind of rundown. The employee was a bit rude and the truck was not clean at pick up.
Steven RAvoid using this location. Almost as crooked as the 6th Street location.
Charles DSercicio amable y gentil!
abril mThere were bullet holes in the window and the location is down right scary. It didn’t look open or professional whatsoever. There was also banana peels in my drivers cabin.
Morgan MEverything was perfect about it! Easy to rent, easy to deal with.
William SThere was very little gas. The outside was very dirty.
Deidra WSE Albuquerque in general is a very scary & dangerous part of town and this UHaul location is right in the middle of it. As a woman, I was not comfortable being there without my husband. Wish I had thought to ask the U-Haul employee who drove me to the pickup location to stick around until I was in the truck.
Amy SThe attendant was pleasant and helpful. He worked with us to make sure everything was right. The location, however, was very sketchy.
Nancy CThe truck was not clean and smell nasty. The seats were stinky and cup holders had sticky stuff in over all I was unsatisfied.
Jasbert JA little scary
linda uGive more notification of any documentation they should bring to the pick up. It will speed up the process of checking the truck out.
Megan WThe staff that handled my service was very excellent! And the equipment was very effective — which made the move go smoothly.
Joshua VEverything was great from the persons helping me with my pick up and return! I wish I’ve gotten this type of experience the last time I rented with u-haul
Stephanie TThe customer service at this location was not great when I was contacted and told my truck wasn’t going to be ready in time. The only reason there are three stars is because Michelle went the extra mile to help us otherwise I wouldn’t use this location.
Danny BWas good. Experience. Safe transaction. Clean vehicle Store withheld every thing in.contract
Julio SHe was very rude, wouldn’t communicate with me. Cancelled what was previously set up. Finally customer service (Chelsea). Advised him he shouldn’t of canceled it. After that he was even more rude gave me the keys with no communication and when I asked what was happening. He abruptly stated , you got what was previously set up put the keys on the counter and gave me a dirty look. That was the worst service ever!!!! I will never pick up from that location again and I will tell everyone I know about that center. He should lose his ability to have your trucks there. He was unprofessional and out of line. If you don't believe me, send a secret shopper there, a female secret shopper and you will see how terrible he is.
Shiela ENoor I think was his name he checked me in and checked me out. But he was an awesome dude very funny and friendly!
Samm GSignage to clearly indicate where to park returning UHaul vehicles.
RODNEY Ralthough the employee was great, even helped hook up the dolly, the truck wasnt too clean. cigarette carton and gum still in truck, oil stain in cargo bay. the location was a small, tiny place hard to maneuver around. the employee was behind a plexiglas cage, felt a little less than welcoming. and it was not even close to my chosen location. why do you ask for a location when you change it?
BRIAN ROnline registration was iffy. It finally worked enough to proceed. When it said to show screen to attendee, I went inside to do so but that screen disappeared and it asked me to login. When I did and passed two-factor authentication about 30 seconds later, it said my session had expired. I could not return to the screen to show attendant. Fortunately Noor could locate paperwork with his app and authorized the rental. I was using iPhone with Chrome.
John VThe weather stripping on the passenger door was messed up so there was a lot of wind noise during the 5 hour trip.
DON MJust a bad area with no security measures
ALBERT LThe location wasn’t marked. It was a gas station. I drove around 1/2 hour looking for return location. I called location...no answer. I called Uhaul for guidance, they told me it was the Chevron gas station.. (the place I had filled the truck with gas 1/2 hour previously. ) I had filled the truck FULL with gas but location charged me for 15 gallons!!! Unbelievable! I felt like if I complained, they would charge me for an extra day because it took me 1/2 he to find location because it wasn’t marked. No Uhaul signs nor trucks were present. Location in VERY rough area! Bullet proof teller cage etc. Please delete this business from your assets!
JANET MTruck was clean and ready to go!
Ted SService representative did not highlight equipment operations forcing us to learn for ourselves. Vehicle was dirty, needing to be washed, at least the windshield should have been cleaned, and there was trash in the cab.
Debbie JU-Haul signage would be helpful. Also would help to ip bookings.
Laura Cmake sure you have the right size truck
WILLIAM EI felt extremely uncomfortable the entire time that I was at this location.
Sarah GThe side view mirror was loose due to a stripped screw. I did not notice this until I was on the highway and almost drove another car off the road because the mirror slipped into a position from which I could not see properly. I tried twice to fix it myself, then had to take an hour out of my driving time (moving across the country) to stop at a garage and have it fixed. I assumed there would have been a basic safety check done on the vehicle, or at least that it would have been adequately maintained.
Sarah FDon’t worry? You won’t get mugged? Just kidding. It is just an old building and wasn’t clearly marked U-Haul from the main road. Once you pulled in you could see some signs. The man behind the counter was very helpful.
Tryon MThere was no UHaul signage and, being in an unfamiliar location, we did not feel comfortable picking up the vehicle at a gas station.
Rodney RThe only complaint I have was as I was trying to exchange uhauls because the first one was too small the man behind the counter kept helping other customers while he was working with me and it took 30 minutes to finish with my transaction
PATRICIA BIt looked run down and it wasn’t really a U-Haul location. It was a store front in a bad neighborhood.
Gerardo cClean exterior (especially windshield glass) and clean and wipe down interior cab before making available to customer.
David KThe UHaul location online says it opens at 8am. However, the Chevron station opens at 8:30am where all the keys are kept locked inside. To be able to do the online pickup you need to get the keys from the Chevron station. We were only able to get the keys at 8:30am instead of our requested time at 8am. There should be a time change that the location only opens at 8:30am. Then the truck was not cleaned in the back and in the cab. There were pieces of glass, thumbtacks, wrappers, and sand all in the back of the truck. The cab’s cupholder was sticky and there were sunflower seeds in the cupholder. Also I requested one dozen furniture pads, but I was only given 9 furniture pads. They were not in the back of the truck. I went inside to get the furniture pads. The attendant did not count the number of furniture pads and I was not given enough for my move.
Camille DAverage. Location is not in the best area.
Kwan KThe other driver returned the truck so I don’t know anything about the location. It was conveniently near the airport.
CAY CCorporate management should visit locations and try to execute a rental. For it to take 45 minutes after I already checked in and had a phone check in is embarrassing.
Robert BWe had great service. The system crashed, once they had it up and running everything went well.
nicholas jWe returned the truck clean still charged me a cleaning fee. WILL NOT go back to u-haul again!
Maria BIt would be useful to have uniform, and publically available, information about insurance rates. In Santa Monica I was quoted $48/day. In Albuquerque it was $70 or more, maybe $125/day...the agent wasn't very specific or clear what the difference was between the $70 and $125 coverages..
AL GClean the trucks. It smelled bad.
Aeisha JStop all the hidden fees, I paid way too much for this uhaul
Angelo BThis location is pretty shady, as it's being run out of a gas station and the attendant is behind bullet proof glass. Uhaul should make it clearer this location is not a full uhaul office.
Shalini T