Will rent from here again
Eric M
A&M Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Albuquerque, NM 87102
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Customer Reviews
- 3.0 Average Customer Rating
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I couldn't' even tell it was a gas station, there was no Chevron sign, just a Food Mart sign. When I picked up the truck and opened up the back of the truck, it smelled like marijuana really bad for a long time. The plastic flap around the entire front window was loose and flapped the entire 14 hour trip. The black rubber under the front of the truck was loose, and screws were missing. I was charged a flat rate for the mileage, yet the mileage was around 100 miles over what I needed. I was overcharged and called to mention it, yet nothing could be done about it. I was not happy with the service at all
Sandra BThe AC wasn't working in the truck I rented which was unfortunate as it was very hot.
Fritz PThere were no personnel, and a group of folks drinking and hanging out next to the U-Haul parking area.
MIRIAM Gthis place is in a bad neighborhood. Homeless, drug addicts, mentally ill, everyone laying everywhere under the bushes, on the ground and sidewalk, in any shade they can find. They are all begging for money and food. The inside of the station has a 3" piece of bullet proof glass protecting the cashier and employees so it's obvious there's been serious issues there before. Our family in Albuquerque asked why we would go to such a neighborhood for a u-haul, that that neighborhood is very bad, lots of gun violence, drugs etc, it's dangerous. So now my question to you is why would you send us there? You call me and tell me that after two weeks of a reservation you no longer have a truck (the day before my flight there mind you). You offer a free day of rental and 65 free miles if I can pick up from this location instead of in Santa Fe. Why? Why did you really change my reservation to this location? Why do you do business in this type of location? And then there is the matter of the gas tank actually being less then stated on the paperwork. So now I get ripped off for 1/2 tank of gas too. Nice. You exist because of your name, you're a brand, but it's easy to topple over once you lose support from your customers (just look at Mervyn's, Blockbuster Video, Pan Am). In my opinion you need to step up your game a bit and take more pride in your brand. Don't send your customers to seedy neighborhoods. Don't give them dirty trucks. Don't lie about the amount of gas in the vehicle, and train your location people to use your check out process.
melissa r