Location is a gas and convenience store between Rome and Camden NY on NY route 69. It is very cluttered inside. It took a very long time to get someone to assist me to return the trailer, and I had to do all of the disconnections myself and move it back next to the only other trailer on the lot. They would not give me a receipt and took my printed copy of the contract. I would not use this location again. I went there only because I was called by someone from U-Haul and told the original return location on Erie Blvd. in Rome, NY had no room on their lot to handle a returned trailer.
CAMERON B
Customer Reviews for A&M Rome Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To improve, print a copy of the final receipt for the customer as soon as they drop the rental off. Do not tell them you will email it to them.
MICHAEL DThe staff was awful. My pick up time was for 9am didn’t leave until almost 10. The U-Haul trained staff wasn’t even there. The cashier tried to get ahold of him for 20 minutes just to have a very rude phone call with him. It was very unprofessional and I will NOT be using U-Haul again.
Makayla N