Very nice and inviting; offered water.Gregory T.
Aarons Sales & Lease
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Renting from Aaron's in Athens, OH is so easy and convenient. The associates are friendly and helpful and the vehicles are clean and ready to go. Thanks!Angela S.
Customer did not leave a comment.DANNY T.
Kenny was wonderful. He was friendly responsive and immediately got the job done. He even went above and beyond unplugging the connector so I could safely store it inside the vehicle. The location allowed for easy pull through with a trailer.Frances G.
Customer did not leave a comment.Michael B.
This location was very helpful with completing my rental. The Nelsonville site was horrible and after 45 minutes on the phone with U-haul they switched me to this location and I was treated wonderfully.David A.
The U-Haul app is great. It walked me through the whole process of checking in on New Years day when the location was closed. This location was easy to find and easy to pull-thru park the trailer.John W.
Great customer service!!!! 5 Stars!!!!RONALD R.
No improvement needed, everything works great!Miha O.
Customer did not leave a comment.HAL L.
Customer did not leave a comment.JAY P.
Apparently Arron's doesn't check to see who is actually using their vehicle. I got a email stating I got a u haul and have absolutely no idea what's going on. My husband went through my apartment and took my things.Mariah C.
Outstanding service. Dropped off the van right at 5:00pm, just expecting to check it in on the mobile app, when someone from the store on their way home stopped and checked it in for us. We really appreciated that.David B.
I picked up/returned on a Sunday. Reserved on Friday. Checked in online Saturday; but did not receive email for the lock box code. Called when I arrived to pick up and was helped by on call associate with lock box, etc. My phone, Verizon carrier, couldn't open Uhaul app, so she helped with that also. I ask what to do with key upon return and was told to put back in box. Picked up at around 10:20 after getting everything straightened around with key, etc.. Dropped off between 6-6:30, with around 6 miles used. Truck looked like it been cleaned well. Overall, very good experience and price.Buddy W.
Customer did not leave a comment.Wayne C.
Staff at Aaron's is very helpful and friendly!wendy T.
Customer did not leave a comment.John S.
Customer did not leave a comment.BENJAMIN K.
Excellent service Always!Andrew M.
Customer did not leave a comment.larry E.
Customer did not leave a comment.Daniel E.
I got excellent efficient service at this location. Actually greet outside as I pulled the truck on to the lot!Thomas K.
Customer did not leave a comment.Andrew M.
Ryan went above and beyond his job description. Very helpful.Ed S.
The store was incredibly clean, and the workers went above and beyond to sanitize and keep us safe. The workers in the store were very friendly and efficient. Great experience!James D.
Customer did not leave a comment.Ethan Q.
Customer did not leave a comment.Dale B.
Customer did not leave a comment.denise T.
Customer did not leave a comment.Juan D.
Customer did not leave a comment.Tim U.
Customer did not leave a comment.COLEEN K.
Customer did not leave a comment.DONALD D.
Simply the bestAARONS C.
Customer did not leave a comment.jeffrey A.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.Craig D.
Customer did not leave a comment.justine M.
Customer did not leave a comment.James C.
Customer did not leave a comment.CARLA S.
Customer did not leave a comment.Rick R.
Customer did not leave a comment.Brenda F.
The rental experience was pleasantMatthew D.
great on site personnel...enjoyed the van for 10 days...easy check in and check out...very good experienceLARRY C.
Customer did not leave a comment.Bryan B.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Frederick H.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Aileen C.
Absolutely nothing on the drop off endâ€” he saw us coming through the parking lot, and came out to instantly check us in! I didn't even need to get out my contract- he quick unhitched the trailer and checked it overâ€” we were gone in literally less than 4 minutes, even with exchanging pleasantries. This location would be ideal for Ohio U students and families like us to help move in/move out students!Amy D.
Every thing was great but for the fact that the man who checked me in did not wear a mask while we were inside. It made me feel uncomfortable.Julie R.
Customer did not leave a comment.sean T.
Thank you!Kathryn T.
Quick and easy check in.Anthony F.
The place was closed when I dropped it off and the trailer parking was far away and not in camera vision, I did not like having to leave it in this place with 10 pads and a two wheeler in the unlocked rear of the trailer without anyone able to check me in or the cameras being able to see the trailer.Stephen D.
Customer did not leave a comment.BRETT S.
Kenny was absolutely amazing. I was frustrated when I was first dropping the truck off but he put my mind at ease and it was smooth sailing after that!!!Jenny C.
Customer did not leave a comment.Katherine K.
It took 40 minutes between us asking for approval for the Uhaul and finally getting it. I asked if it was working in the chat and no one responded so I had no idea if the process was working or not.Daniel P.
Customer did not leave a comment.BETTY ANN S.
Customer did not leave a comment.John S.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Geoffrey H.
Customer did not leave a comment.Steven P.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.Wren E.
The guys & lady at Aaron's (Athens, OH) were such a huge help & so polite. They made my move a little less stressful.Virginia M.
The friendly folks at Aarons were very helpful and knowledgeable. When going to unhook, one of the employees working outside volunteered to help me. I was in and out in no time.Steve A.
it overpriced they told me it going to be 20 + 14 the insurance and I ended up paying 65 dollars??????Habiba A.
Customer did not leave a comment.Joann W.
Customer did not leave a comment.Bruce S.
Picking up during off hours meant using my phone, and the app did not work well--it would not recognize the photo of my driver's license no matter how carefully I framed it.Scott C.
Staff was outside to greet and check in the vehicle as soon as we arrived. No waiting. Check in was quick, efficient, and simple. Staff was friendly and helpful!!Joseph R.
Customer did not leave a comment.Katherine W.
Getting a better app that recognizes the right PDT numberEli S.
Customer did not leave a comment.Dale D.
I guess the only complaint I have, is that you didn't have the right size uhaul, after I already reserved the 15ft. I was given a 20ft instead. Which ended up costing me more in gas.Andra H.
Aaron's is amazing and always has your back when you need a truck!Andrew M.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Khosrow D.
Customer did not leave a comment.Mike C.
The Uhaul I rented did not run it could not pull the trailer I also rented I had to let my jeep off the trailer and my young daughter had to drive on very dangerous highways then I filled tank up to were I believed it to be and it was a 1/8 off charged 4$ a gallon for gas 30 dollar then it never gave me enough miles to reach my destination also charged for that took off 75 to muchjennifer B.
Awful experience. Get there and trucks are all over the place, have to drive around several times to find mine. Go to get key, and code doesn't work for the lock box. Have to drive back to the truck in hopes that key was left in it. No such luck. I try the other lock box and find three keys to other trucks, and after much back & forth am able to use one of those. Rep could not offer discount or any form of compensation. Have been waiting all week for a promised phone call from Uhaul, but nothing. Will not use Uhaul again if I can avoid it.Michael L.
This was an absolutely terrible experience. With this being said, Aaron's did an outstanding job on their part...Uhaul on the other hand did not. I reserved a truck to be picked up at a convenient location for my move three weeks prior to moving. The day before my â€œreservationâ€ I received a text that there was an issue and to give them a call. After about 90 minutes on the phone with various representatives, it was determined that I would not be getting a truck from the location closest to me, and would drive out of the way to pick it up TWO HOURS after the time I had â€œreserved.â€ Why reserve a truck if it is not in fact guaranteed? Unreliable, inefficient, expensive, and rude customer service. Would not recommendGabriel M.
Customer did not leave a comment.Ahmed B.
Customer did not leave a comment.Reynald D.
We have used this location several times. Great place!Pamela G.
Customer did not leave a comment.RITA W.
Customer did not leave a comment.JOEL H.
Customer did not leave a comment.Sean K.
Customer did not leave a comment.Lisa K.
I have no complaints. Great friendly service at Aaron's.KELLY S.
Customer did not leave a comment.Caryn A.
Outstanding customer service by Kenny. He made my experience super easy. I would highly recommend renting from Aaron's in Athens Ohio.Louis G.
Greatest as I entered the door and told me that everything is taken care ofSteve M.
as expected and didn't have to wait as there was someone out side when I dropped it off.aaron R.
Customer did not leave a comment.Satish P.
Representative was kind and helpfulterry C.
Customer did not leave a comment.Claudia G.
Customer did not leave a comment.Connor R.