Customer Reviews for ABA Recovery Service
(U-Haul Neighborhood Dealer)

1403 reviews

7145 Mission Gorge Rd   San Diego, CA 92120
(Past Kaiser Permanente about a half mile)

(619) 583-2532

Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(619) 583-2532

7145 Mission Gorge Rd
San Diego, CA 92120
(Past Kaiser Permanente about a half mile)

Services at this Location:

Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Exceptionally friendly and knowledgable person handles the vehicle rentals. Gets the rental processed very quickly. Front of the building looks a little run down, the front door is always locked even during business hours which seems a little odd. But the person doing the rentals responds to calls very quickly and comes out to meet you.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
3.0

Greeted promptly and renting was easy. Equipment was clean and ready to go. This wasn't my preferred location and my original reservation had to be shifted to this alternative location.

Gregory M. 
Rating:
1.0

Drop off location was dark and difficult to find. Key drop area was dimly lit and had unclear instructions on where to put the keys. Had to bring the keys back to the location the next morning to ensure proper delivery.

ALEXANDER L. 
Rating:
5.0

I've used this location several times since 2017. Thank you for the great service.

Fredine S. 
Rating:
5.0

The explanation on the services they provide is so detail. They explain every detail to me

Cinthia D. 
Rating:
5.0

Customer did not leave a comment.

Nicolas P. 
Rating:
5.0

Customer did not leave a comment.

Nicolas P. 
Rating:
5.0

Exc service, very professional. Thanks

Robert N. 
Rating:
1.0

Please maintain your equipment

Ali A. 
Rating:
5.0

The online check in did not work properly. I had the location turned on for the uhaul site but it would not allow me to complete RSVP. Had to wait for the very busy attendant. He did a fantastic job though. He deserves a raise

Jeffrey A. 
Rating:
5.0

Daniel was excellent. His customer engagement skills and his empathy are second to none.

Todd H. 
Rating:
1.0

This was the worst! I made a one way reservation at the City Heights location for 1.5 hours before my movers were to arrive so that I would have plenty of time and I would not be paying the movers their $150 hourly fee to stand around an do nothing. I was told the 26ft. truck I reserved was at a different location, so I took a Lyft to the other location in La Mesa. The other location was not open yet... when they finally opened 30 min later - I was told they didn't have the truck there either. The manger looked up my reservation and said he showed it did not have a location for the truck associated to my reservation and there was nothing he could do- so basically "tough luck", didn't someone call you, (which no I was not called about this- so that I could attempt to make other plans). So I called the 800 number and was on hold for more than 15min... I gave up and called the City Heights office directly... they contacted their dispatch and said there are NO trucks available for me in ALL OF SAN DIEGO... I can go to Hot Springs (more than hour away and get one there) - as you can imaging I am freaking out at this point- and told them if I am going to take a Lyft to their office in Hot Springs they need to call the location and verify the truck is actually there before I do this!... so on hold again they come back and say we have a 20ft. truck available...and I say what should I leave behind??? and they say how about a 20ft. truck and a trailer... I say yes, I just need to the space I don't care how (at this point we are approaching 9am when my movers are set to arrive) and I'm on hold again while they arrange that... then dispatch comes back and says ... Sorry, we don't have any trailers available in ALL OF SAN DIEGO for you! How about a round trip truck? meaning I rent the truck here in San Diego, drive the 400 miles I need to go and then unload and turn around and drive the 400 miles back to San Diego to return it! and I have to pay for the additional gas and insurance (if I want it) as well as figure out a way for me to get back to where I am moving to 400 miles away and take an extra 2 days off work to do this, and with all this they are doing me a favor by giving me a discount of about $100 off the truck rental. So with gas roughly $480 for the round trip... I am only out an extra $425 for the convenience of having my one way reservation not honored, as well as loosing out on 2 days of pay, and having to pay the movers for 40 min of standing around! So, be very sure you want to go with uhaul before making a reservation with them.

Veronica G. 
Rating:
4.0

Customer did not leave a comment.

Alexander S. 
Rating:
2.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Great location to rent from,fast efficient service.

brent C. 
Rating:
3.0

Customer did not leave a comment.

FARIZ S. 
Rating:
5.0

The gentleman that was working that day did an exceptional job and gave us 5 Star service. We will definetly refer U Haul to our family and friends.

John Z. 
Rating:
5.0

Customer did not leave a comment.

MONICA L. 
Rating:
5.0

Everything was great

Louis L. 
Rating:
5.0

Customer service was excellent. Both the agent on the phone, and the gentleman I met in person were very engaged. Followed Covid19 protocols. Assisted me with upgrading my vehicle on short notice, letting me know exactly what I needed to do with the vehicle, and went out of their way to make sure I had all the equipment I needed on a tight budget. Will use again.

MICHAEL ERVIN M. 
Rating:
4.0

The truck I was assigned had a dead battery. Luckily, one of the workers was there to assist and get me a new one but it took some time after my designated pick up time

Chris M. 
Rating:
5.0

Great costumer service very proper and helpful

Ruben O. 
Rating:
5.0

They did great.....

Frank N. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
4.0

Customer did not leave a comment.

Maximilian P. 
Rating:
5.0

Customer did not leave a comment.

Kristopher K. 
Rating:
4.0

The whole experience and the rental agent Daniel proved to be efficient and much more enjoyable than the the moving. Thank you.

Randell K. 
Rating:
5.0

Everything was great.

Shawn G. 
Rating:
5.0

The man who helped us with our rental was extremely helpful and friendly and deserves recognition. He went above and beyond and really didn't have to.

William J. 
Rating:
3.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Perfect and accommodating

Carole R. 
Rating:
5.0

Customer did not leave a comment.

Terrance F. 
Rating:
5.0

The truck was a newer truck but both front wheel bearings were leaking and made alot of noise while driving

Derek C. 
Rating:
4.0

Have a clean windshield. But otherwise the experience was good. The representative was friendly, professional and efficient.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

The gentleman that took care of me was polite and truly cared about helping me out, it was genuine. I appreciate that a lot during these tough times for everyone, it goes a long way.

Franco L. 
Rating:
5.0

Super friendly and accommodating staff, easy truck pickup and drop off.

Trisha B. 
Rating:
5.0

All good Thank you

Kamal K. 
Rating:
4.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

I appreciate you all!

Chance A. 
Rating:
4.0

Great customer service What's kinda in a weird spot off to the right Trailer scraped the ground when I pulled in.

Tre M. 
Rating:
5.0

Knowledgeable , courteous, fast and helpful.

Louis M. 
Rating:
4.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Nothing

Harold B. 
Rating:
3.0

Customer did not leave a comment.

Stefon G. 
Rating:
1.0

Tool 2.5 hours to complete the pick up. Site location was dude multiple times throughout the encounter.

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

BORIS G. 
Rating:
5.0

Customer did not leave a comment.

Gerald R. 
Rating:
5.0

Customer did not leave a comment.

Lou M. 
Rating:
5.0

Customer did not leave a comment.

Jairo P. 
Rating:
5.0

The person who helped us was extremely professional and courteous. Really great service. A+

Jan R. 
Rating:
5.0

Marco was very helpful and professional! Definitely would recommend!

Wynn S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG K. 
Rating:
5.0

Customer did not leave a comment.

Guilberto P. 
Rating:
5.0

The service I received was, fast friendly and efficient. Thank you!!

Tina G. 
Rating:
5.0

The truck was clean, ready to go and the service was quick.

MARCO B. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Everything was great. Staff member Daniel was very professional and friendly.

Ben M. 
Rating:
5.0

Keep up the good work and nice staff who are always accommodating.

Marcelle E. 
Rating:
5.0

Marcos was great to work with and did an awesome job. I employ about 400 people and Marcos is a keeper. He represented your business well and made it really easy for me on the pick up and drop off. Keep this kid if you can. Thanks Dave

DAVID D. 
Rating:
5.0

It was a great experience, from calling he tand making reservation to picking up truck and dropping it off.

JESUS M. 
Rating:
5.0

Marco and the second rep ( when we picked up and dropped off vehicle) were both very professional and helpful. Thank you all!

Sue M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas E. 
Rating:
5.0

Everyone that I spoke to or had any interactions with were quite helpful and friendly.

John B. 
Rating:
5.0

Customer did not leave a comment.

Alex M. 
Rating:
5.0

Keep up the great work!

Sandra C. 
Rating:
5.0

The guy who helped us was great - he had the trailer ready to go -- service was fast -- the trailer was clean. He attached it expertly to our truck.

Debra C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
5.0

The guys were so very helpful...great experience...highly recommend...thank you all!!!!

JOANN D. 
Rating:
5.0

Customer did not leave a comment.

Jordan H. 
Rating:
4.0

Agent who checked vehicle in/out was very helpful and explained everything. Good attitude.

Clive C. 
Rating:
1.0

Customer did not leave a comment.

Benjamin I. 
Rating:
5.0

Associates were really great, friendly and helpful. Truck was clean and ran well. I'd definitely recommend this place.

Beth A. 
Rating:
5.0

This location is 6 miles further than the closest location. I gladly pay the extra mileage because the staff is so frigging professional! I was moving out of a house I've owned for 30 years. In two ninths I rented the excellent Uhaul 10 foot truck 8 times. This is the place to rent from!

Jerry J. 
Rating:
5.0

Customer did not leave a comment.

Sydney S. 
Rating:
5.0

Customer did not leave a comment.

Rahmikhuda S. 
Rating:
5.0

Marco has excellent customer service skills. He made the experience enjoyable

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Fabian V. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

UHaul is right there when you need them.as we were nearing our destination about 120 mi out, we had a blowout, in a bad spot. We managed another mi to an exit, where we could call for assistance, and within 45 min they had a new wheel and tire to us, and ten min later, ready to roll. If it had gone the night before out in the Utah canyon lands, we might have had a whole different experience. Thank God.

ROBERT D. 
Rating:
5.0

The back of the truck was not clean but the people at the store took some price off it was fine.

Joy S. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
4.0

Customer did not leave a comment.

Christopher P. 
Rating:
4.0

The staff was very helpful, I didn't get the employees name but the young man with the beard and glasses who assisted me was very helpful and professional.

Diane S. 
Rating:
2.0

Vehicle was dirty, couldn't see out of windshield due to dirt and bugs. The vehicle had cigarette ashes in the ash tray and I have allergies.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

Qi M. 
Rating:
5.0

Staff was very inviting and very helpful. Happened to be there after hours and accommodated us and made our arrival to San Diego very welcoming. Excellent staff!

MELINDA S. 
Rating:
4.0

Customer did not leave a comment.

CORY MATTHEW S. 
Rating:
5.0

Pretty much have it covered. The guy that helped us was cool, very friendly and overall a stand up guy. I wouldn't have any reservations in recommending that uhaul or renting from there myself again. They get a 👍 from me.

PRIMO L. 
Rating:
5.0

Marco and Daniel run a great operation.

Theodore N. 
Rating:
5.0

Daniel was awesome :)

Alexandra M. 
Rating:
5.0

Customer did not leave a comment.

Dustin T. 
Rating:
5.0

Daniel was so helpful! He was patient, kind, and he made sure he went over every detail with me. He had answers to all my questions and made sure I understood everything before pulling off. Marco was also awesome when I called he basically calmed me down and was very understanding about my rental time and made it to where I could move peacefully with the time I had. Thanks so much guys! I would for sure be coming back here.

DANIELLE J. 
Rating:
5.0

Customer did not leave a comment.

Emilio O. 
Rating:
5.0

It was the best fastest service I ever got at a u haul rental place. The best!!

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
4.0

Visited this location twice; on 9/23 to drop-off trailer and 9/24 to drop-off truck. Staff were outstanding both times. The location is a bit difficult to spot from the road and turn into the parking space. Otherwise, it was great and only about 3 miles from where we were going.

Darryle G. 
No reviews have been submitted for this location.

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