Customer Reviews for AB&C Mini Storage
(U-Haul Neighborhood Dealer)

418 reviews

901 E Morton   Jacksonville, IL 62650

(217) 243-2710

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(217) 243-2710

901 E Morton
Jacksonville, IL 62650

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
5.0

Customer did not leave a comment.

Miles C. 
Rating:
5.0

Customer did not leave a comment.

Bradley N. 
Rating:
5.0

The locker was wet idk what leaked but there was mildew in my storage and I went to pick up a tote and it was completely soaked on the side and bottom idk if it was from rain or what but there definitely had a leak some where also it could use a light inside and spiders were everywhere

Tyler S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

I rented the vehicle in Springfield IL I ended up having to go to Jacksonvile IL to pick it up.(32 miles away). While I was given extra driving miles I did have to pay for that gas at almost $5/Gallon on a vehicle that gives 10 miles/gallon. Otherwise everything went perfect.

Victor V. 
Rating:
5.0

Customer did not leave a comment.

Rob C. 
Rating:
5.0

Customer did not leave a comment.

korry K. 
Rating:
5.0

Customer did not leave a comment.

Tayla L. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Easy drop-off

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Rob K. 
Rating:
5.0

Very friendly.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Miles C. 
Rating:
5.0

Customer did not leave a comment.

Rodney A. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Melanie W.  |  Overall Experience 
Rating:
3.0

nothing every request was handled very well

HARRY E. 
Rating:
5.0

Very friendly atmosphere. This is my third experience working with ABC. Will definitely use them again in the near future

Seth S. 
Rating:
1.0

Was told had to wash truck or be charged extra 125 when the truck was muddy when I got it from perry mo

JESSICA G. 
Rating:
5.0

Better trucks for gas mileage.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Candy W. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
4.0

Customer did not leave a comment.

Freda D. 
Rating:
5.0

Customer did not leave a comment.

vaeda R. 
Rating:
5.0

Customer did not leave a comment.

Wesley D. 
Rating:
5.0

Great customer service!

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Duane F. 
Rating:
5.0

The lady in the office was very professional did a great job. Thank you

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Rude and Condescending

Monica H. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Everything was great. Keep up the good work.

Gretchen T. 
Rating:
5.0

Everything was great very friendly and easy online return!

joseph M. 
Rating:
5.0

Customer did not leave a comment.

Brittney H. 
Rating:
5.0

Sadly I didn't end up needing the trailer that I rented and took it back that night but the process was very easy and pleasant people to work with.

CRAIG K. 
Rating:
5.0

Customer did not leave a comment.

faith C. 
Rating:
5.0

Customer did not leave a comment.

Tom T.  |  Overall Experience 
Rating:
5.0

Great place and extremely helpful. Would highly recommend.

Todd S.  |  Overall Experience 
Rating:
2.0

It was not stated anywhere where to drop keys off.

Vanessa W. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Just keep up with what you guys are doing okay bye

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Liana R. 
Rating:
4.0

Manager was nice enough, but could be a bit more inviting. Additional staff were friendly and very helpful.

Kurt C. 
Rating:
5.0

Kerry Farrell was super patient and helpful.

Philip L. 
Rating:
4.0

I was charged for a damaged mirror even though I purchased safe move insurance. After speaking with someone at the location it was resolved and I was reimbursed for the charge.

ANDREW LEO S. 
Rating:
5.0

Customer did not leave a comment.

Sheila D. 
Rating:
5.0

Be sure to keep employees like Kari. She was efficient and friendly and answered all my questions. I wish you could clone her.

Anna H. 
Rating:
5.0

Customer did not leave a comment.

Rodger H. 
Rating:
5.0

Treat them like I was treated and all will be well.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Carl F. 
Rating:
3.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

The reservations I put in online were saying I could not have the car tower I needed almost messing up a 5000 delivery I had to make but this location got it all straightened out and set up so I was able to make the delivery. She was great

Rodney A. 
Rating:
5.0

They are great at this location.

Melinda W. 
Rating:
5.0

Customer did not leave a comment.

Sheri Y. 
Rating:
5.0

Customer did not leave a comment.

melanie h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phil G. 
Rating:
5.0

Kari was outstanding! She suggested using the next-larger truck (which I did) and things couldn't have gone more smoothly. I highly recommend renting from AB&C!

Paul P. 
Rating:
4.0

Customer did not leave a comment.

JOY T. 
Rating:
5.0

Customer did not leave a comment.

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Darin B. 
Rating:
5.0

They only problem i had was the internet not finding my location to do online pick up. The associate working was very nice & helpful.

AMANDA B. 
Rating:
5.0

I reserved online and expected to use the 24/7 pickup option but it was repetitive and cumbersome. Fortunately humans at the location bailed U-Haul out.

Glen C. 
Rating:
2.0

Other than the check out process taking over an hour because there was no service at this location, it was okay. Easy to find, but what should have been a five minute check in took FOREVER. I'm very displeased that I had to drive 45 minutes to a Uhaul location out of my city when there were ones closer to me, let alone one in an area that doesn't have service.

Sarah F. 
Rating:
3.0

Have hours and phone number posted at the location.

MICHAEL B. 
Rating:
5.0

Wonderful personnel.......

Cassandra R. 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

The unit had a roof leak. Some of my belongings were ruined. I left photos and the cost of repairs. Will I be reimbursed? Thank you. Christine Littig

christine l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debbie b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett S.  |  Overall Experience 
Rating:
5.0

There were no major issues with the truck. There was some dried mud in the driver's area that the previous user didn't clean. The employee at this location was super helpful and friendly!

Katie A. 
Rating:
5.0

Customer did not leave a comment.

Elijah J. 
Rating:
3.0

Be honest and transparent regarding gas gauge readings.

Sam H. 
Rating:
5.0

Customer did not leave a comment.

Shelia M. 
Rating:
4.0

Received a text while I was driving telling me to check the equipment. By the time I got stopped the link had expired. Then I received a text telling me to check in when I dropped off the truck. I was told that I would be contacted by a person that would ask for certain bits of information so that I could certify the drop off. I followed the directions but no one called. I made an extra trip into town to certify the drop off and the clerk told me she had never heard of such a thing. This is very confusing.

Bonnie F. 
Rating:
5.0

Customer did not leave a comment.

micheal H. 
Rating:
5.0

Sherry is a breath of fresh air. Always going out of her way to help us out, and insure everything is perfect. Letting us know of all the benefits available to us. If you need storage for anything. If you go somewhere else you are making a mistake. The facility is alway clean. And Sherry is always there to help out any way she can. Security is paramount and we have never had to worry about out things. I recommend her place to anyone looking to store anything. If you are looking for a clean, well ran, secure place this is the one..

Auction - John J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauralee C. 
Rating:
5.0

Customer did not leave a comment.

Kristen H. 
Rating:
5.0

Customer did not leave a comment.

Fredda D. 
Rating:
5.0

As long as you go in person!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

GUYLAIN M. 
Rating:
5.0

Customer did not leave a comment.

sue G. 
Rating:
5.0

Staff very friendly and helpful.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Marcus A. 
Rating:
5.0

Customer did not leave a comment.

Shane M. 
Rating:
5.0

There are no improvements needed. I was super impressed. I had to call for help miltiple times, and each time I received quality customer service each and everytime.

Amber T. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Shannon J. 
Rating:
3.0

The woman that was working there could've been nicer. She seemed like she didn't care if we got a truck or not. She was almost kind of grouchy.

Rhonda H. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
2.0

At first we had great service didnt have a problem picking up uhual. Then when we went to return it we still did good. But because no one told you about the minutes we were charged for a extra day because we had it a extra 15ish mins. So me and my mom went out there to get it fixed because they tried to charge me close to $300 for this uhaul. Well the women behind the counter helped to fix the problem. But as I checked my bank account on 1-8-2021 not only did they take out the original price on the original contract but they also took out the extra day and took out the new amount that they charged me. So now my bank account is so far negative $251.82 that not only will I not have a check but I'm gonna get slapped with a $30 surcharge for being negative!

Joshua B. 
Rating:
3.0

All good! Got an immediate call back when I called to ask where to drop it off in the lot.

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

matheu B. 
Rating:
5.0

very satisfied.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

TRESSMAN G. 
Rating:
5.0

Would prefer if the location wore masks. Otherwise, they were friendly and very helpful.

TRESSMAN G. 
Rating:
4.0

Customer did not leave a comment.

Aubrey D. 
Rating:
5.0

Customer did not leave a comment.

Camella B. 
Rating:
5.0

The staff was super nice and always helpful. We had a wonderful experience with ABC storage. We had storage there since 2014 until now and David and I want to thank you for being there and having reasonable prices. If we ever need storage again we would come back . Thank you . Klinebough

William K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
4.0

Everything was what it was supposed to be. No issues whatsoever. Great people to work with.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

kaleb R. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Camella B. 
Rating:
4.0

I found my experience with this storage company to be above average. Everything was fine. I had no problems at all.

Nancy M.  |  Overall Experience 
Rating:
5.0

Very well run no problems would recommend to anyone

jason l.  |  Overall Experience 
No reviews have been submitted for this location.

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