Customer Reviews for AB&C Mini Storage
(U-Haul Neighborhood Dealer)

389 reviews

901 E Morton   Jacksonville, IL 62650

(217) 243-2710

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(217) 243-2710

901 E Morton
Jacksonville, IL 62650

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service!

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Duane F. 
Rating:
5.0

The lady in the office was very professional did a great job. Thank you

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Rude and Condescending

Monica H. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Everything was great. Keep up the good work.

Gretchen T. 
Rating:
5.0

Everything was great very friendly and easy online return!

joseph M. 
Rating:
5.0

Customer did not leave a comment.

Brittney H. 
Rating:
5.0

Sadly I didn't end up needing the trailer that I rented and took it back that night but the process was very easy and pleasant people to work with.

CRAIG K. 
Rating:
5.0

Customer did not leave a comment.

faith C. 
Rating:
5.0

Customer did not leave a comment.

Tom T.  |  Overall Experience 
Rating:
5.0

Great place and extremely helpful. Would highly recommend.

Todd S.  |  Overall Experience 
Rating:
2.0

It was not stated anywhere where to drop keys off.

Vanessa W. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Just keep up with what you guys are doing okay bye

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Liana R. 
Rating:
4.0

Manager was nice enough, but could be a bit more inviting. Additional staff were friendly and very helpful.

Kurt C. 
Rating:
5.0

Kerry Farrell was super patient and helpful.

Philip L. 
Rating:
4.0

I was charged for a damaged mirror even though I purchased safe move insurance. After speaking with someone at the location it was resolved and I was reimbursed for the charge.

ANDREW LEO S. 
Rating:
5.0

Customer did not leave a comment.

Sheila D. 
Rating:
5.0

Be sure to keep employees like Kari. She was efficient and friendly and answered all my questions. I wish you could clone her.

Anna H. 
Rating:
5.0

Customer did not leave a comment.

Rodger H. 
Rating:
5.0

Treat them like I was treated and all will be well.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Carl F. 
Rating:
3.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

The reservations I put in online were saying I could not have the car tower I needed almost messing up a 5000 delivery I had to make but this location got it all straightened out and set up so I was able to make the delivery. She was great

Rodney A. 
Rating:
5.0

They are great at this location.

Melinda W. 
Rating:
5.0

Customer did not leave a comment.

Sheri Y. 
Rating:
5.0

Customer did not leave a comment.

Phil G. 
Rating:
5.0

Kari was outstanding! She suggested using the next-larger truck (which I did) and things couldn't have gone more smoothly. I highly recommend renting from AB&C!

Paul P. 
Rating:
4.0

Customer did not leave a comment.

JOY T. 
Rating:
5.0

Customer did not leave a comment.

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Darin B. 
Rating:
5.0

They only problem i had was the internet not finding my location to do online pick up. The associate working was very nice & helpful.

AMANDA B. 
Rating:
5.0

I reserved online and expected to use the 24/7 pickup option but it was repetitive and cumbersome. Fortunately humans at the location bailed U-Haul out.

Glen C. 
Rating:
2.0

Other than the check out process taking over an hour because there was no service at this location, it was okay. Easy to find, but what should have been a five minute check in took FOREVER. I'm very displeased that I had to drive 45 minutes to a Uhaul location out of my city when there were ones closer to me, let alone one in an area that doesn't have service.

Sarah F. 
Rating:
3.0

Have hours and phone number posted at the location.

MICHAEL B. 
Rating:
5.0

Wonderful personnel.......

Cassandra R. 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

There were no major issues with the truck. There was some dried mud in the driver's area that the previous user didn't clean. The employee at this location was super helpful and friendly!

Katie A. 
Rating:
5.0

Customer did not leave a comment.

Elijah J. 
Rating:
3.0

Be honest and transparent regarding gas gauge readings.

Sam H. 
Rating:
5.0

Customer did not leave a comment.

Shelia M. 
Rating:
4.0

Received a text while I was driving telling me to check the equipment. By the time I got stopped the link had expired. Then I received a text telling me to check in when I dropped off the truck. I was told that I would be contacted by a person that would ask for certain bits of information so that I could certify the drop off. I followed the directions but no one called. I made an extra trip into town to certify the drop off and the clerk told me she had never heard of such a thing. This is very confusing.

Bonnie F. 
Rating:
5.0

Customer did not leave a comment.

micheal H. 
Rating:
5.0

Customer did not leave a comment.

Lauralee C. 
Rating:
5.0

Customer did not leave a comment.

Kristen H. 
Rating:
5.0

Customer did not leave a comment.

Fredda D. 
Rating:
5.0

As long as you go in person!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

GUYLAIN M. 
Rating:
5.0

Customer did not leave a comment.

sue G. 
Rating:
5.0

Staff very friendly and helpful.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Marcus A. 
Rating:
5.0

Customer did not leave a comment.

Shane M. 
Rating:
5.0

There are no improvements needed. I was super impressed. I had to call for help miltiple times, and each time I received quality customer service each and everytime.

Amber T. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Shannon J. 
Rating:
3.0

The woman that was working there could've been nicer. She seemed like she didn't care if we got a truck or not. She was almost kind of grouchy.

Rhonda H. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
2.0

At first we had great service didnt have a problem picking up uhual. Then when we went to return it we still did good. But because no one told you about the minutes we were charged for a extra day because we had it a extra 15ish mins. So me and my mom went out there to get it fixed because they tried to charge me close to $300 for this uhaul. Well the women behind the counter helped to fix the problem. But as I checked my bank account on 1-8-2021 not only did they take out the original price on the original contract but they also took out the extra day and took out the new amount that they charged me. So now my bank account is so far negative $251.82 that not only will I not have a check but I'm gonna get slapped with a $30 surcharge for being negative!

Joshua B. 
Rating:
3.0

All good! Got an immediate call back when I called to ask where to drop it off in the lot.

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

matheu B. 
Rating:
5.0

very satisfied.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

TRESSMAN G. 
Rating:
5.0

Would prefer if the location wore masks. Otherwise, they were friendly and very helpful.

TRESSMAN G. 
Rating:
4.0

Customer did not leave a comment.

Aubrey D. 
Rating:
5.0

Customer did not leave a comment.

Camella B. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
4.0

Everything was what it was supposed to be. No issues whatsoever. Great people to work with.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

kaleb R. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Camella B. 
Rating:
3.0

Truck was VERY low on oil - below the fill line. (Renter is airline mechanic who checks the fluid levels of everything he rents/drives.) Key was not ready in contact-less payment door thing; we had to see a person. Truck was ready and easily found; staff were very nice.

Merle B. 
Rating:
5.0

Customer did not leave a comment.

Linwood B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Buell S. 
Rating:
5.0

Customer did not leave a comment.

Gentz F. 
Rating:
5.0

Excellent customer service from mike. Was extremely polite very friendly and easy to talk to.

jaydison C. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

They were on top of everything

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

henry C. 
Rating:
3.0

Customer did not leave a comment.

Zina W. 
Rating:
5.0

The lady that got me all taken care of was real nice and professional!! The truck had a slit in top I covered with some tape due to rain but it just kept falling of so I gave up! Other than that great person to work with! I thank you if I could remember her name

Franklin D. 
Rating:
4.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

People were very friendly and helpful. The staff made sure that the experience was positive.

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
3.0

We had no idea that this location would be closed and no one to assist with helping to unhitch the trailer.

thomas C. 
Rating:
5.0

The locations that I picked Up and dropped off the 15 foot truck were very nice. There were 2 U-haul locations available in my town, however; neither had the truck I needed and I was not notified of this until the day before I left. I had to find someone to drop me off 30 miles away at a pick up site. I did not have time to look for alternative competing businesses with such short notice. I was compensated the additional mileage to travel and atleast the truck size I needed was available.

Mary B. 
Rating:
5.0

I rented through a 3rd party servicer and he was very knowledgeable and friendly!! Would definitely recommend when someone asks where to rent a truck.

Michele S. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Nicest, most helpful people!

LISA G. 
Rating:
4.0

I was charged an additional $21 after I settled at $192.90. I refueled the truck back at 3/4 as I was asked to do, returned the truck that evening and no one lets me know that they charged my card again.

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Heidi B. 
Rating:
1.0

There was cockroaches in the back of the uhaul

tiffany I. 
Rating:
5.0

Customer did not leave a comment.

HELEN S. 
No reviews have been submitted for this location.

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