Customer did not leave a comment.Colin C.
Customer Reviews for Abbott West Self Storage
(U-Haul Neighborhood Dealer)
Nashville, TN 37209
Services at this Location:
- Mon–Fri10 am–4 pm
- Saturday10 am–2 pm
Special Operating Hours
- 11/23/2023: Closed
- 12/24/2023 - 12/25/2023: Closed
- 12/31/2023 - 1/1/2024: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good once the Uhaul website finally started working!James O.
Monica was very helpful. The original van had cat hair throughout. My daughter is severely allergic. She gave me another vehicle and even moved the dolly to the new vehicle. My daughter has 2 more years in college, so I'll be back.Sumbra G.
Customer did not leave a comment.Samuel G.
The service I had at this location was great, however, I was not happy to have my reservation moved to this location on short notice from the location that is closer to my house.Alexandra B.
Got to location and no one was there. Did not answer phone when called. When she showed up, keys were unable to be located for van. Pick up was delayed 45 minutes.Hannah W.
You need to change it so that it is impossible to schedule 24/7 self check-in outside of business hours is impossible to book at a location that does not accommodate that service. If you allow me to book for 9, I shouldn't have to wait until the office opens at 10.Vance M.
Customer did not leave a comment.Rhonda W.
They were kind and super chill.Randy M.
Uhaul corporate changed my original reservation which made moving day really frustrating for me. The ladies at this location though were able to help me get everything taken care of and made my moving day successful.Hilary B.
Customer did not leave a comment.mustafa S.
Drop off.Jan S.
I was extremely skeptical that the self check-out process through the app would actually work, but to my great surprise and delight everything went seamlessly! It was easy to checkout and return which was nice that I did not have to wait for the store to open.James O.
Your website glitches, i was unable to extend my rental via the website. And I called the store countless times to try to extend it and they never answered, they just let it ring and ring all day long. I start calling when they first opened and attempted to get through off and on for several hours. Eventually had to get on and request via chat.charles H.
Customer did not leave a comment.Tiffany F.
Please note that the gas tank was almost empty and that I have 2 blankets I need to return.Zachary V.
Customer did not leave a comment.Frank M.
Customer did not leave a comment.Jacqueline M.
Monica was awesome! Checking in was easy, and she answered all of my questions. I would definitely recommend this location to a friend!Elise Y.
Customer did not leave a comment.Tyler M.
Customer did not leave a comment.Deborah S.
Couldn't self pick up. But the staff really helps a lot! Thanks to her we got our truck!Feng L.
Great staff and wonderful ppl...I'd most definitely recommend this location to a friendLaToya C.
online 24/7 experience could be betterKeith Y.
Customer did not leave a comment.Jim H.
Customer did not leave a comment.Jeffrey T.
Customer did not leave a comment.Christina W.
Customer did not leave a comment.Priscilla A.
Perfect location for what we needed. Customer assistance was perfect also. Made our move so much easier!karen B.
Staff was amazing!Donovan G.
The ramp was broken on my truck and they didnt have the dollys i reservedAnderson T.
Customer did not leave a comment.Tamiko C.
Customer did not leave a comment.Brent M.
Customer did not leave a comment.Jay H.
Clean the uhual so I don't pick it up with socks and cum.JoAnn H.
Great service 👍Ballard B.
I reserved a 17' haul and received a 15' truck instead...although I was still charged for the 17'. The back of the uhaul had leaves and giant tacks/roofing tacks in which I stepped on one that went through my shoe. Will be taking this up with customer serviceALEXANDER H.
Tha trank didn't have any gas at all I had to put gas in it to even get started with my day ashes was in it of course I made a video of it.I would love my money back or at least half I had tha truck back on time I haven't even gotten tha repayment back .uuuugggggg.Darryl J.
Customer did not leave a comment.Jessica D.
Everything was fine except the gas tank was almost empty when I picked it up. I was told there was about a quarter tank. Gas light came on 5 miles into use while I was on the highway in rush hour traffic. So that was a fun 40 minute detour to get gas. In the household I was raised in, if you wanted to use the car you had to make sure the next person did start the car to an empty tank. It's a basic courtesy and respect. Only other thing is that there was no street parking available for drop off so I had to use one of the two customer parking spots. Office seaman organized. I would use again, but I would take better care to ask about the gas levels before I leave.Scott I.
Did not receive the dolly that was paid forâ€¦â€¦24/7 check in process is ridiculously longâ€¦Ray S.
Vendor was an ass.Ronald M.
Limited parking, with most vehicles parked on the street.David K.
Most ridiculous check in process ever!Randy U.
the attendant was not helpful. I was charged for gas, and I put gas in the truck! returning the truck was a big hassle.dennis G.
I was overcharged for fuel due to overstated fuel gauge at pickup. I have sent emails, phone calls, no response. Terrible experience, go elsewhere!!Bradley S.
Customer did not leave a comment.Mark M.
The cargo area was not clean. I had to sweep out screws nuts bolts nails strewn about the floorgregory M.
You didn't give me the dollies that I reserved making it not possible to complete my move. I paid for them and have not yet been refunded.Robert R.
Customer did not leave a comment.Hesham Y.
Easy experience from start to finish.Estelle H.
provide basic operation instructions, do's and don'ts. Make sure the basic features work. Radio did not work, wiper blades were streaking badlyRobert E.
Customer did not leave a comment.JAY F.
There was no clear indication about the steps for renting once you arrive. I had done the pre check in, and I have photos of my passport on my phone but obviously didn't take my passport with me to take a Live Photo already at location. Was extremely inconvenient having to work around unclear expectations and wake friends early in the morning to verify me.Madeline K.
I declined the insurance but it was added to my bill anyway. Afterwards when I saw I was unable to take it off.Alexander T.
Did notice that the cab of the rental truck had last been rented by a dog owner who shed a fair amount. No biggie for me, just one thing I noticedjonathan E.
Customer did not leave a comment.Emily P.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Mariam S.
Customer did not leave a comment.MARQUISHA M.
Customer did not leave a comment.Cassie L.
More attention to inside of truck sanitation, but over a great experience.Jessica E.
Customer did not leave a comment.Jeff H.
I returned U-haul after hours and did the online drop off. There was hardly anywhere to park.David L.
Customer did not leave a comment.Zorah T.
Customer did not leave a comment.Carl F.
Customer did not leave a comment.BASEM R.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.Chris P.
Customer did not leave a comment.Aleksandar K.
Great service, on time and competitive price. Would use again.David M.
Customer did not leave a comment.David M.
The guy was so ready to leave when I came to pick up the truck, he gave me very minimal information about it, gave me the keys, then left. I was having problems with the truck when I got it so I forgot to take pictures. I actually had to call a friend for help because, again, the sales associate just gave me the keys and left. Had I not had problems, I would have at least taken pictures of the needle on the gas tank. He'd told me to bring it back like I found it, which I did--a little below 1/2. But then they charged me $18, saying it wasn't on half. Not only that, they also charged me for an unexplained after hours fee. When I complained to the manager, he would only refund the after hours fee and not the gas. I explained with the truck sitting in the heat, some of the gas might have evaporated before I got it. He never responded. I will never rent from them again.Racquel D.
Customer did not leave a comment.Jeffrey H.
Location has no phone that can take customer questions, the business phone is completely automated with only a voicemail. I left my $60 parking pass hanging in the mirror and still have not been able to contact someone at the location after leaving multiple voicemails. What's worse is UHAUL doesn't even have a way to reach someone at the location, I called UHAUL customer service for help and waited 45 minutes to speak to a representative who did nothing to help me. Completely unacceptable.Bethany F.
We paid for an appliance dolly and there wasn't one in the truck, and the lock on the back of the truck was broken, so someone could've easily broken into the truck at any time.Alexandra L.
Reduce milage chargesJames A.
The location was a little difficult to find.Elizabeth L.
Customer did not leave a comment.Alan P.
Customer did not leave a comment.Kenton O.
Very nice and helpful staff. Quick and easy pick up and drop off.Cynthia S.
Customer did not leave a comment.Edward B.
Great customer service today Wishing health and safety Thank youEdward B.
Customer did not leave a comment.Sam K.
outstanding serviceHERMAN H.
Customer did not leave a comment.Marquentas W.
i reserved 1 truck & 2 dollys at 7am on 4/29. i show up at 7:50am to do mobile pick up and it says my reservation has expired & i can't get my truck till the store opens at 9â€¦ shouldn't be that way. i reserved the truck all day, i should be able to pick it up whenever i want. also - when i finally got the truck at 9am, the staff told me that they don't have any dollys. that would have been nice to know ahead of timeâ€¦ overall need to focus on customer experience. prob won't be using u-haul againNick S.
Great customer serviceEDWARD S.
Customer did not leave a comment.Lauren S.
Customer did not leave a comment.Gregory O.
Customer did not leave a comment.Gabrielle L.
When we went to pick up the vehicle the dealership is closed. We had to wait about a half an hour for someone to show up so we could check out the vehicle. The mirrors the windows and the inside of the truck was not clean. It was not a lot of trash in the truck but it was dirty. The inside of the cab smell like somebody been smoking cigars in it for hours.Leroy C.
The gentleman at the desk was very friendly and knowledgeable, GO BRAVES! WardWard D.
I had many issues with the experience. The truck had no heater. When it was 30 degrees outside. The inside of the truck stunk. And I forgot to get the moving blankets after leaving the store. And when I went back to return the truck I asked for a refund and they told me they can't do anything about it.SPENCER E.
The guys running this location were great, friendly, fast and good at the job. Great experience.SCOTT D.
Customer did not leave a comment.AMANDA A.
Customer did not leave a comment.BRITTANY W.
Furniture dollys we're not available. I had to buy 2 dollys for $160 since the dollys I rented were not present on pickup 4 hours later. When discussed with the store employee and asked why I wasn't informed of the missing dollys I was told â€œit's not our problemâ€James C.
The mobile check-in process was confusing and not functioning properly. The instructions online didn't match up with the current web portal. It wasnt possible to pick up the truck at my scheduled time and I had to wait for the location to open. The furniture dolly I reserved wasn't available, the same thing has happened the past several times I've rented.HUNTER P.
Customer did not leave a comment.Le C.