Was rather inconvenient to do the paperwork in one spot and then drive to another to pick up. Had to hook up by myself. One tire on the trailer had very little tread left but thankfully it made the 400+ mile tripMARY S.
Customer Reviews for ABC Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have a human around maybe?Jonathan S.
Customer did not leave a comment.Erika E.
Customer did not leave a comment.MEGAN Y.
Customer did not leave a comment.Kevin L.
the staff was friendly and awesome ! i would recommend them to anyone who needs a Uhaul! thank youDAWN M.
Customer did not leave a comment.GALILEE G.
Customer did not leave a comment.rodolfo L.
Not change the price per mile and not indicate equipment is at one location and it not being thereSage N.
The receptionist/customer rep was not friendly or informative, was rude, never smiled and either she was hungry or just upset because I wanted to rent a truck, she needs to quit working with the public or think about a new job!!Lois H.
Customer did not leave a comment.MONICA J F.
Trailer tire was flatJory O.
The location was closed when I returned my trailer. Thus, a jack to remove the trailer from my hitch was not available. The tongue of the trailer is quite heavy. Having a jack available would've made all the difference in the world.Richard K.
Customer did not leave a comment.Jacob B.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.alfredo N.
Nothing! Everything was as good as I could have expected!CRAIG B.
Truck reserved was not available. Was not able to complete items to be moved and still was charged for the rental of the smaller truck.PETER W.
Customer did not leave a comment.CYNTHIA S.
Customer did not leave a comment.MATTHEW M.
Too long and no help with getting trailer connected to vehicle. Trailer hitch device to lift hitch did not work. Took almost hour to get in and out. Busy with gun sales versus getting my business handled.Kyle Lee H.
Customer did not leave a comment.ROBBIE B.
Customer did not leave a comment.JOSE M.
Customer did not leave a comment.Ralph P.
Customer did not leave a comment.MELISSA J.
Customer did not leave a comment.Maria C.
The manager was knowledgeable and helpful to address my equipment needs. I will return to this business when I need a truck. I will also recommend this business to other potential customers.John L.
Customer did not leave a comment.Tiffany D.
Everyone was rude and did not want to provide any help or assistance. when picked up truck, we were told to go to A and end up walking into MUD and crap behind the building after being told, "oh, maybe the truck was stolen, try behind the building." First place I arrange pickup the lady was totally unhelpful and made all my problem. I will NEVER use you again. I should have paid the extra cost and picked up in a kind city like Sioux FALLS.Diana A.
Better care for equipment. Tires on dolly were worn pretty bad.Michael A.
Customer did not leave a comment.Krista P.
Make sure you have the purses correct email address so it doesn't go to someone else which in my case it did happen it went to my ex which was none of his business but I was ready to U-Haul and getting ready to move that's my personal businessLetha R.
Customer did not leave a comment.MAUREEN O.
Customer did not leave a comment.frederick S.
Customer did not leave a comment.CHRISSY B.
Gina was great and very helpful. Thanks!Trevor F.
Customer did not leave a comment.Alyssa A.
Trailer tongue was buried in snow. Was given a jack that did not turn. Was told someone stole the better jack yesterdayRick M.
Customer did not leave a comment.juanita W.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Dylan M.
Customer did not leave a comment.David B.
Fast friendly serviceDavid B.
The inside of the vehicle was extremely dirty. There were many things with he exterior that were not noted as for damaged which I spent a considerable amount of time with. Lastly, should be told that you will need the code for leaving as well. We had to make calls in order to get out.Mark R.
The trailer was beaten up badly. Did not get paperwork from the pick up sight.Nathaniel E.
Customer did not leave a comment.Christine B.
Disappointed Uhaul did away with military discount.Mike R.
Customer did not leave a comment.david L.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.Michele M.
Customer did not leave a comment.Raymond T.
Make sure auto transports have the appropriate parts and are not old or broken. The tire straps and the cupler was old and worn. The tire mounts kept slipping off my auto's tires. The cupler had to be replaced.Nia K.
The personnel could be a bit more friendly.Kathy B.
Customer did not leave a comment.Kari C.
Well I attempted to use a prepaid debit card and wouldn't take it. Then was told I had to go get cash and the exact amt. because they didn't have change. Just not an organized or knowledgeable location.Lori R.
Customer did not leave a comment.Shelley F.
Customer did not leave a comment.John R.
She was very proficient at multitasking taking care of customers and answering the phone!Roy G.
Lady was kind of rude at first. Did not do walk through with me on truck to see if any scratches before letting me take it so when brought it back tried to say I scratched the top of the truck.Amy W.
Excellent service!!Christina O.
Customer did not leave a comment.Michael F.
The truck was somewhat dirty on the exterior but that could be expected due to weather that we have had. Also, the truck was not parked on pavement so when I pulled away I was kicking rocks out of the tires for several miles. A bit disconcerting as I was concerned about causing damage to other vehicle(s).David H.
Customer did not leave a comment.JESSICA D.
I rent weekly from other facilities and this was one of the worst. No help to load trailer. Found trailer it was stuck in the mud had to dig it out getting myself muddy and filthy. Upon return their hours say open at 9am. Dropped the trailer off at 12 and they weren't there so I had to unhook and unload by myself. If I ever have to go back to this place I will cancel the appt and go with another company.louis g A.
Someone other than myself was going to pick up trailer so wanted to have everything processed and ready to go. However that would have started my 24 hour time period even though he wasn't going to pick it up for 2 more hours. This was an inconvenience.Mike C.
Close down that site! If any of the questions above had a rating of very poor, that's what I would have clicked onDebby M.
Customer did not leave a comment.Charles H.
I read so many horrible reviews about another U haul place, I was expecting this one to be the same way. Other than an interruption from someone who had purchased blankets and was sent there even though she had told the place he had come from she didn't have enough. She got on the phone and found him all the blankets he needed. I was impressed. She then finished my rental and a storage unit rental in less than 15 minutes. Awesome.Barbara C.
Love coming here. Super friendly and quick service! ??Maria S.
Customer did not leave a comment.Kevin D.
Not a thing Gina was great and I will definitely be back in the futureCHRIS T.
The uhaul website was pretty difficult. I wanted to pick up the truck fave to fave to not have to deal with download the app and all the other steps involved. I was supposed to pick up at a complete other location on a different side of town and lots of other issues happened as well. It was a complete hassle. However Gina went above and beyond customer service. She met us after hours personally to help us and made the whole experience so much better. I give 5 stars to Gina our representative but 2 stars to the uhaul website. Thank you so much Gina for the wonderful job you did and for being so understanding and nice. Because of you we will attempt uhaul again for our truck rentals in the future!Jesse C.
Did not hook up trailer correctly. Did not record gas correctly. Sold me the wrong lock one for storage unit not truck. Did not provide information about refueling. When I called to dispute gas opened ticket did not take any information to contact me or advise me. Very rude I recorded her I'm filing a BBB complaint escalate to corporate office.JENNIFER B.
The lady's phone wasn't working very well. Never recommended me putting the lock on the back. Even though it was going to be empty it should be done as the latch popped open and apparently I was going down the road with the doors opening and closing. The lights didn't work properly as she had me check on the break lights not the turn signals. I ended up going to the Napa location in Fremont NE and they help diagnose the issue. They were extremely helpful.beth B.
Customer did not leave a comment.Jon H.
Everything was good, the person that helped me with the truck rental she was very nice and answered all my questions, as this was my first time renting a Uhaul. Thank you Barb CJESSICA D.
Customer did not leave a comment.MICHELLE T.
Did not have a utility dolly asked for. Sent me on a wild goose chase to find the equipment. Had to make 3 stops before getting a utility dolly.Brad H.
Customer did not leave a comment.Larry L.
Customer did not leave a comment.Brad H.
Customer did not leave a comment.Phyllis H.
She was great!Richelle W.
Customer did not leave a comment.Randy W.
Customer did not leave a comment.ELLA F.
Customer did not leave a comment.Karen J.
Gina was Great. Did not have the truck I requested and went out of her way to go pick one up over 40 miles away. Excellent customer service!!!jim W.
Cumbersome process, slow. Truck was pretty beat up and worn out.Justin K.
Trailer needed a jumper wire and ask and was provided one. No help hooking trailer and I think this should be mandatory to at least make sure everything is hooked correct.Francis D.
Customer did not leave a comment.Jose R.
Customer did not leave a comment.Paul J.
Customer did not leave a comment.Juan P.
Customer did not leave a comment.Hydee H.
Grossly overcharged for rental!LANA K.
Customer did not leave a comment.sean P.
Customer did not leave a comment.Jeffery F.
Pd, for the tire replacement from my own pocket. Still not reimbursed for my $339. Drop off location people said they do not repay those costs from their office. Also, they would not take my unused supplies, boxes, covers back. Could not reimburse me for that either.Jeff D.
The woman who works there is always so nice and helpful.Maribeth J.
I put gas in the truck before I brought it back I also put 4 gallons in it and the fuel gauge didn't move and the 4 gallons I put in cost me 14 dollars you might want to get fuel somewhere else if you are paying $18 for 4 gallonsChad K.
Customer did not leave a comment.JOSEFINA R.
Customer did not leave a comment.bruce P.