Heavy trailer no lift to remove, kinda of sucked!
JASON A
Customer Reviews for ABC Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there we had to drive all over town to be able to rent the unit and it was dirty inside the trailer main concern no one was at the location to help get it checked out or do their job like take pictures
TONYA BThese folks were life savers for me! Really nice! Would definitely recommend them.
ILAH MReturn trailer clean and on time and was overcharged
Alexx CWe had to go to one site and there was just a note to go to another site. So we went to the second site filled out paperwork and then had to go to the first site to get the trailer. It would be better if it was done at just one place. A waste of my time. Also, we had to drop off the trailer at a place 15 miles from my home and there is another U-Haul just 6 blocks from my home. Just not a convenient or easy experience!
NICOLAS MEverything went ok with the mobile pick up and return. The only thing that sucks is I had to put a $100 deposit down because I used a cashapp card and I am still waiting for the refund of $48.00 and haven't received an email receipt after the return.
Nina TExcellent service
Jose ONone noted!
Richard LMy truck was picked up 40 miles from preferred place. It did not contain the needed equipment that was ordered. I was not able to get my receipt upon return due to the app glitching.
PAIGE PAll we had to do was drop it off n unhook. No one was there. We did take pictures to show we dropped it off/returned it
linda aTires have seen better days and some rust and few dents. But it did the job we needed it to do
Jennifer VMy order was incomplete. I had requested 1) a different pickup location that had in-person check in available, to avoid the known poor performance of the U-Haul app, 2) a furniture dolly and furniture blankets. Neither of these conditions were fulfilled. The location forced me to use online check-in, which was unreliable, with poor customer service availability which resulted in my almost not being able to check out the vehicle. The truck was empty, no sign of the dolly and blankets I rented. This resulted in scuffs and dirt on my furniture and undue wear and jostling on heavy appliances. I had had good experiences with U-Haul previously but with this poor service I will consider other options next time I need to rent a truck.
Braden HVery easy to set up for pick up and return. Thank you for your help with this smooth transaction.
PATRICK WTried contacting all numbers to return equipment with no answer. Hours are not applicable for customer use.
Matt HMobile check in not the most user friendly. No dolly or equipment items that were paid for were on truck.
Rick WClean yes.. Wasn’t going to mention it or complain. We had to stop 2hrs to destination to repair a tire with roadside assistance. Come to find out that the leaf spring has been broke for a long time due to the rust on the break. Wait times..and unloading and reloading into a different trailer.. We were set back 4 hours and screwed up my schedule set up time for my event. Had to set up in the dark and no idea where we were in the event. I missed a huge opportunity to be upfront with all the other vendors that paid extra for a good prime spot. I didn’t just lose money but massive amounts of exposure and future opportunities. Kinda salty about it but since you sent a survey. I thought I’d tell you. Not to mention the merch in trailer moved a lot due to the suspension. (broken..scratched etc) can’t prove it tho. To be honest what I did..where I was…you would have loved how much free advertising you got from me. Everyone knows me and I had the U-Haul. As I was taking pictures and videos I thought U-Haul should sponsor me haha. But the events that unfolded and happened after I completely forgot anything positive.
James HLocation was not open when we arrived. Used online drop off some only guessing what it would have been. Would drop off there again. No problems at either location.
Jeff HTruck did not start when we picked it up. Had to wait almost two hours for someone to jump start the battery. We were paying movers to sit at our house and do nothing while we waited for someone to jump start the truck. Did not come with the 12 blankets we ordered and paid for, so we had to go buy other blankets to protect our furniture.
Whitney SThe website was difficult to navigate and kept kicking me off or failing to load the page properly which in turn forced me to call in order to get the code to get the truck key. Very complicated and difficult pickup.
Tyler DThese people were first class. Kind and courteous.
Jacob JMake it less confusing since they are moving buildings- we were back in forth a couple times. The directions weren’t well done and didn’t match the note in the door that they had moved.
Morgan KDon't park other rental trucks in the driveway blocking the gate. Have someone in attendance from 9 to 5 at the very least. Have your online return site working correctly.
DONNA SWe did not have the furniture cloths available when we got the truck. That is our only complaint. But overall, we were very much satisfied with the service we got from the personnel and the equipment was well maintained.
Jerrold JCorrect address of u-haul. Also was quoted a charge of $119.00 on first place to pick up car carrier in Storm Lake Ia. when ordered on line than found out 2 days later they did not have a car carrier on had called about getting one in South City Ne. and they had one and would set it up for me, but was not told it was now 139.00 to rent. Why the price difference and not told. poor way to do business but great way to get more money for rentals.
Duane SThe check in/key pick up was difficult and stressful. Thankfully an associate from another location helped over the phone.
Douglas SFast and friendly service.
Kody KTwo separate locations across town from each other made it inconvenient
Paul MWas changed from Gordon Drive U-Haul to ABC Storage. I had to drive PAST Gordon Drive, where I observed several 26 ft trucks available. When I spoke to the representative on the phone, she said the Gordon Drive location always shifts out of town trucks to the smaller locations. I had to make an additional 15 minute drive into another state. It was not convenient.
Logan GI had several issues pop up. Instead of having my truck in Norfolk like i reserved, I had to drive 6 hours to pick up the uhaul, since I was already in Iowa. Other than that , the customer service was great and very helpful. Thanks
Debra HSign on window said they moved but that’s where we were instructed to drop equipment.
Sarah SThis was a drop off spot only. The online drop off software from UHaul kept timing out. I called the drop off # and it was all taken care of promptly and pleasantly. Everything went smoothly otherwise.
Raymond SNone, great customer service at Dakota Ave location! thanks, dan
Daniel MNone, good customer service at Dakota Ave location! thanks! dan
DANIEL MWas rather inconvenient to do the paperwork in one spot and then drive to another to pick up. Had to hook up by myself. One tire on the trailer had very little tread left but thankfully it made the 400+ mile trip
MARY SHave a human around maybe?
Jonathan Sthe staff was friendly and awesome ! i would recommend them to anyone who needs a Uhaul! thank you
DAWN MNot change the price per mile and not indicate equipment is at one location and it not being there
Sage NThe receptionist/customer rep was not friendly or informative, was rude, never smiled and either she was hungry or just upset because I wanted to rent a truck, she needs to quit working with the public or think about a new job!!
Lois HTrailer tire was flat
Jory OThe location was closed when I returned my trailer. Thus, a jack to remove the trailer from my hitch was not available. The tongue of the trailer is quite heavy. Having a jack available would’ve made all the difference in the world.
Richard KNothing! Everything was as good as I could have expected!
CRAIG BTruck reserved was not available. Was not able to complete items to be moved and still was charged for the rental of the smaller truck.
PETER WToo long and no help with getting trailer connected to vehicle. Trailer hitch device to lift hitch did not work. Took almost hour to get in and out. Busy with gun sales versus getting my business handled.
Kyle LThe manager was knowledgeable and helpful to address my equipment needs. I will return to this business when I need a truck. I will also recommend this business to other potential customers.
John LEveryone was rude and did not want to provide any help or assistance. when picked up truck, we were told to go to A and end up walking into MUD and crap behind the building after being told, "oh, maybe the truck was stolen, try behind the building." First place I arrange pickup the lady was totally unhelpful and made all my problem. I will NEVER use you again. I should have paid the extra cost and picked up in a kind city like Sioux FALLS.
Diana ABetter care for equipment. Tires on dolly were worn pretty bad.
Michael AMake sure you have the purses correct email address so it doesn’t go to someone else which in my case it did happen it went to my ex which was none of his business but I was ready to U-Haul and getting ready to move that’s my personal business
Letha RGina was great and very helpful. Thanks!
Trevor FTrailer tongue was buried in snow. Was given a jack that did not turn. Was told someone stole the better jack yesterday
Rick MFast friendly service
David BThe inside of the vehicle was extremely dirty. There were many things with he exterior that were not noted as for damaged which I spent a considerable amount of time with. Lastly, should be told that you will need the code for leaving as well. We had to make calls in order to get out.
Mark RThe trailer was beaten up badly. Did not get paperwork from the pick up sight.
Nathaniel EDisappointed Uhaul did away with military discount.
Mike R