My order was incomplete. I had requested 1) a different pickup location that had in-person check in available, to avoid the known poor performance of the U-Haul app, 2) a furniture dolly and furniture blankets. Neither of these conditions were fulfilled. The location forced me to use online check-in, which was unreliable, with poor customer service availability which resulted in my almost not being able to check out the vehicle. The truck was empty, no sign of the dolly and blankets I rented. This resulted in scuffs and dirt on my furniture and undue wear and jostling on heavy appliances. I had had good experiences with U-Haul previously but with this poor service I will consider other options next time I need to rent a truck.Braden H.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in South Sioux City, NE 68776
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Very easy to set up for pick up and return. Thank you for your help with this smooth transaction.PATRICK W.
Tried contacting all numbers to return equipment with no answer. Hours are not applicable for customer use.Matt H.
Mobile check in not the most user friendly. No dolly or equipment items that were paid for were on truck.Rick W.
Clean yes.. Wasn't going to mention it or complain. We had to stop 2hrs to destination to repair a tire with roadside assistance. Come to find out that the leaf spring has been broke for a long time due to the rust on the break. Wait times..and unloading and reloading into a different trailer.. We were set back 4 hours and screwed up my schedule set up time for my event. Had to set up in the dark and no idea where we were in the event. I missed a huge opportunity to be upfront with all the other vendors that paid extra for a good prime spot. I didn't just lose money but massive amounts of exposure and future opportunities. Kinda salty about it but since you sent a survey. I thought I'd tell you. Not to mention the merch in trailer moved a lot due to the suspension. (broken..scratched etc) can't prove it tho. To be honest what I did..where I wasâ€¦you would have loved how much free advertising you got from me. Everyone knows me and I had the U-Haul. As I was taking pictures and videos I thought U-Haul should sponsor me haha. But the events that unfolded and happened after I completely forgot anything positive.James H.