Truck that I reserved (2 months in advance) was not available causing me to use a smaller truck and had to make an extra trip to reload the truck. I hired movers and this caused me to pay them an extra 3 hours which was not in my budget. I-haul changed my order time of pick up and did not notify me. I requested dolly's and they never told that they don't have them at that location. When I returned the truck at 6:55 the clerk refused to check me out and said they are closed but the doors were not locked and I was able to enter the u-haul office. This was a terrible experience and costed me an extra $300 hundred more in my move due to there reckless booking. I feel as though they should reimburse me at least half of my money back. For the amount of money I had to put out I could have used a moving company with their own truck. I would not recommend any using U-haul and definitely do not make reservations because they will make changes without contacting you and give your truck away.SHEILA R.
Customer Reviews for Aberdeen Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JIMMIE C.
Customer did not leave a comment.John M.
Customer did not leave a comment.John M.
Customer did not leave a comment.PHILIP B.
The cabin/dashboard area is covered with dust particles and smelly. Exterior and cargo areas are cleaner than cabin. It's quite evident that the Covid protocols are not being followed in between uses.MANOJ B.
i have never used this company before.. The price catches your eye on the truck but the price per mile is what gets you. Then the man tells me I have to fill up the truck after I use it. it definitely cost me a lot! When I opened the cab to the truck the smell of urine slapped me in the face. i told the employee and he just agreed with me, with no expression on his face just nodded his head.. with this truck being the only truck available for miles I had no choice but to take it. it made my stomach turn and it stuck to my clothes!!!!!!!!!!!Aimee H.
After a nightmare experience at Pulaski Liquors in Baltimore, the drop-off location was a dream. The Shell attendant was proactive, coming outside to tell us where to park the 20' U-Haul because the tanker truck was coming to fill up the gas station. We did as he instructed, and when we went inside we were met by a friendly person who not only recognized us from the last time we dropped of a rental van, but he had us checked out in minutes and sent us off with a smile. I would highly recommend this Shell location as a pick up or drop off location for U-Haul rentals.Martha Nayeli G.
I picked this truck up from a gas station and the tank was less that 1/4 full. Unacceptable!!! This was not where I was supposed to pick up, had to drive an additional 25 miles because someone at initial location did not do her job properly.DANIEL H.
There was no place to park the truck as the location was quite busy. I needed to wait to park the truck until someone left.John Y.
The place was dirty and disorganized . Did not feel safe and will never go there again.DONALD A.
The location is dirty, smells and has overgrown grassAlisa A.
Customer did not leave a comment.Ray S.
Customer did not leave a comment.JEROME K.
Took money out of my account. I would not trust them with a credit card on file even for reservation. Called uhaul to see what it was about and they couldn't help me at all. Highly would not recommend.The truck we rented was rough riding.Noah D.
The worst service overall, not just in the store. The Uhaul customer's service wasn't helpful at all. My reservation was change without notification.MARIAM S.
Customer did not leave a comment.ELLWOOD Q.
Customer did not leave a comment.GARRY S.
i have recieved no paper workTHOMAS R.
Played phone tag off and on for five hours on the day I tried to rent a truck because my online account wouldn't work at all, my number ended up being wrong on my reservation, and I ended up with two reservations. Tried to pick up the truck after hours from a location and couldnt pick it up, spent 30-45 minutes on the phone to be hung up on, had to callback and get it figured out. When I tried to return the truck it I kept getting transfered around because no one could apparently help me with returning it, ended up returning it late, but I haven't been charged yet for the late fees, or I WILL be calling about them. I use U-Haul EVERY TIME I move, and this was by far the worst experience I've had with a company, ever. Will not be using again.Madelyne M.
Customer did not leave a comment.Juanita W.
Customer did not leave a comment.Erica G.
Reserved a 20 foot and was told the day before I was getting a 15 foot. Calling I was able to get a 20 foot by going 1 hr away from where I live. Outrageous. Never again.Angelo L.
The person from the location is very busy with the customers. Where waiting until he finish with customers but after he finish another customer came in. We wait more than 39 minutes until he finally was able to talk to me and my husband.MARIA D.
The van's rear mirrors were not in place, it didn't feel safe driving the car. The car was dirty, we had to wipe everything down.CYNTHIA F.
Very bad communicationNICHOLAS B.
The Gas station attendant I rented the truck from told me when I returned the truck I drove 30 miles and attempted too charge me which was totally incorrect I drove 5 miles never left the city of Aberdeen it was on fuel tank of gas when I got it and returned it on fuel tank I never put gas in it.I think it was very unprofessional that he would try to over charge me and he refused to give me any supervisors phone number or a way too speak too someone else.I don't want my credit card charged for that bogus amount of moneyTITO C.
Nothing the manger at this location was great help me pick the right Truck for my move I will definitely use them againJAMES M.
Customer did not leave a comment.GEORGE W.
Customer did not leave a comment.LEONARD P.
Customer did not leave a comment.Shavonna M.
Super easy drop off process.Louis C.
Trying to figure out exactly how to find the correct mileage without direction took forever. Called the 800 number only to be on hold for about 20 minutes at 2:30am because all persons were busy!! Finally figure it out ourselves!Deanna H.
Customer did not leave a comment.Steve B.
You get it done there good .Lashawn B.
This location was 20 minutes farther away than the location I made my reservation for. This added about an hour to our move day. I made the reservation for a location that I knew and trusted, and received an email the day before switching the reservation to this location. When we arrived, there was no signage other than uhaul trucks parked in the parking lot of a Shell gas station which was indeed the pickup location. The gas station was one that I would also not use frequently because it was run down and poorly managed. There was also no uhaul signage inside, but the clerk was able to help us, and we received the truck with no other problems. Would not recommend though.Barclay G.
Everything was GreatJENNELL S.
They staff is really rude and it's unacceptable and racist I felt attack walking in to return my truck. The customer service rep started yelling at me while it was customers in the storeQuane H.
Customer did not leave a comment.Nathan S.
Better serviceFelix M.
Next time give me the right truck!Toriano W.
Customer did not leave a comment.Bill B.
This was the worst experience ever.I had to pay $200 for a $20.00 truck. Was moving a bedroom set from aberdeen md. to Columbia Md. I told the gentleman that I wanted to drop the truck off in Columbia, somehow he put it in for a intown trip so they said I had to return the truck back to aberdeen Wich was not possible because I live in Columbia. that's why I rented it from aberdeen so it would be less miles. Charged me for blankets that I never got or wanted.payed for every mile, no free miles. Not my mistake it was the guy at aberdeen she'll mistake but I'm paying for it. NEVER AGAIN!!JASON B.
Customer did not leave a comment.Paul C.
Confirm all equipment is inside of trucksTajema C.
Customer did not leave a comment.Calvin S.
Customer did not leave a comment.KAITLYN V.
Customer did not leave a comment.Louis M.
it took 1 hour for me to get the truck, they had a single person working . that was talking to two people on the phone the whole time and waiting on gas customers and snack store customers in between he would fill out what of he need on the uhaul system.Jerry W.
There was 1 employee for the entire store. Since it was at a convenient store/gas station, he could not help us effectively. He had other customers to tend to at the register. After about 45 minutes of being helped then waiting, we finally got the u-haul. He asked us, "do you know what number truck your supposed to have?" Um, no we don't? I thought that was the employees job, not ours. It was not a pleasant pick up experience and hope we never have to do it again.Matthew S.
Customer did not leave a comment.Lynn R.
Customer did not leave a comment.Phillip C.
Clerk was working in gas station/convenience store/UHaul counter alone. I arrived at 10:20AM & did not get pickup completed until 11:15AM. He was not professional at all with a so what attitude. I called UHaul while there to see if I could go somewhere else to get a truck but was only given another phone number to call to see where I could go but I was on a time schedule. This 15' truck used more gas than the 26' truck we rented 1 month prior and traveled the exact same distance.CAROLYN D.
Customer did not leave a comment.Derrick D.
One thing that can be done better is for the cashier to have a little bit more customer service, and to not double charge ppl if the vehicle was only used for one day. I paid 288 dollars for a under 24hr move. Not cool at all.Jeffrey B.
Customer did not leave a comment.james R.
Visibly dirty truck interior even during coronavirus. Truck had not been cleaned. Given to me with gas tank almost completely empty. Waited over an hour for the clerk to figure out how to complete the paperwork so that I could take the truck.Kyle H.
Customer did not leave a comment.rechelle J.
The Personnel who ran the station was nice enough but he was too busy to check the Uhaul rental truck back in. It took almost 3 hours for me to finally get my receipt and this was only after I called Uhaul national for help 3 times. This was totally unacceptable.Betsy P.
The service was great. Hassle free and efficient.WALTER A.
Customer did not leave a comment.Pavan B.
The clerk was very friendly but the location was extremely busy and it took forever to complete the rental process because he was bouncing between store customers and uhaul customersAnthony S.
I've used Uhaul many times over my entire adult life no lessthan 2 dozen times. Never has it taken longer than 15-20 minutes to get the keys, sign the contract and be on my way. Today it took an hour and a half and while I am a sympathetic and understanding person it was a BRUTALLY awful experience. The online check out wouldn't allow me to decline hiring movers, and it forced me to complete the process by walking into the building. The poor clerk at the counter was under siege with customers buying lotto and cigarettes and at the time i walked in there were 3 other customers returning UHAUL's and disputing the charges or having other issues. We are still in Phase 1 of COVID, and being a healthcare worker I did my best to keep some social distance, but I had to use the UHAUL cell phone, pens, and what looked like unsanitary table top, and chairs all while waiting for this ordeal to pass over. The only thing that was easy was dropping it off in the dropbox was relatively painless, but I learned my lesson to NEVER rent a uhaul from a gas station on a Sunday ever again.RICHARD C.
I was charged twice for the rental. How do I get this rectified, immediately.Tiffaney E.
The uhaul was very dirty. We had to go buy stuff to clean it. Sticky stuff on seats on the radio council in the cup holders. Just dirty. Also had cigarette ashes everywhere.Dawndee A.
The location was wonderful, but I am very disappointed by your business practices. I was not allowed to rent a uhaul because of an unpaid fine by my alternate contact. That had nothing to do with me, and it took an hour and a half to get it resolved. And by resolved, I mean I paid that fee and had to wait until the block was released, which took even more time. I will not be using this company again for anything else. I would rather pay for movers than patronize your business.Marissa M.
Running a truck on a one-way rental from Aberdeen to Wildwood, New Jersey. Was given a local truck. Received a phone call from central dispatch requesting that I bring the truck back was supposed to get a refund. Was never given a refund then was charged excess money and cannot locate or find out why I was charged this amount.ron B.
Customer did not leave a comment.James M.
Customer did not leave a comment.alleyne R.
Customer did not leave a comment.Eric O.
Customer did not leave a comment.Chandrika M.
Customer did not leave a comment.SCOTT G.
Middleton Rd in Aberdeen was an absolute horror show!!! Do not go there.Amber J.
Customer did not leave a comment.dorien K.
Customer did not leave a comment.Diane B.
Customer did not leave a comment.Jennifer G.
Customer did not leave a comment.rasalind R.
The employee at the pick up location was very nice and very helpful.Richard B.
Why have the information filled out ahead of time online if you then require the location to fill it out againMichael W.
Customer did not leave a comment.Bonnie L.
Itemize the cost better. I have no clue what I paid for and whyJacqueline H.
The Lady was very busy with the duty's of running the store,but it did not make me feel like I wasn't important.She was very efficient,and friendly. thank you to her. Check out was very easy as well.CHARLES R.
Customer did not leave a comment.Michael K.
Upon arrival the representative stated that we did not have a reservation despite the fact that customer service had contacted me a day before to confirm my reservation. The rep at this location was not knowledgeable at her job.Israel C.
The location needs additional help only 1 person working on a busy Saturday morning. Service was very slow causing customers to get upset. Not a good experience this time. Will not use this location again.Suzanne D.
They didnt refund us our moneyShaliyah W.
Online app not working went in to finish rental and was told no extra charges woul happen. Truck dropped off on time with proper fuel level and no extra miles. Was charged for an extra day miles etc. called uhaul corp and was promised a refund. Online person was very helpful. Will see if refund comes through. Will never go there again.Mark P.
Customer did not leave a comment.Loretta T.
The guy at the drop off location wasn't friendly or helpful at all. U-Haul sucks and we won't be using you anymore. You have horrible customer service.Edwin E.
Customer did not leave a comment.Jessy G.
Overall I could not recommend U-Haul at all. The truck I run it was in poor condition and there's just too many hidden fees. I ended up paying $84 for a $19 truck. Not happy with this at all.raymond J.
Customer did not leave a comment.Delphine H.
Nice location!ROBERT H.
Customer did not leave a comment.MARK F.
Customer did not leave a comment.David D.
Customer did not leave a comment.Jeff G.
Customer did not leave a comment.Jonathan D.