Customer Reviews for A-Boy Electric & Plumbing Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A-Boy Electric & Plumbing Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Deborah N. on

Rating:

The rental process is very cumbersome and took 30 minutes.

Lisa K. on

Rating:

Customer did not leave a comment.

aurther P. on

Rating:

The outside mirrors are excellent.

aurther P. on

Rating:

A-Boy is convenient, the service is quick and smart, the truck I rented was great.

Brian B. on

Rating:

Customer did not leave a comment.

Sandra M. on

Rating:

The "location" isn't the issue. They were pleasant and helpful. The Issue is the shady business practices of Uhaul. I reserved Online and went to pick up and was hit with Hidden Charges. Estimated Hidden Charges. Then when I returned and received the final bill, those estimated Hidden Charges - INCREASED - with Additional Charges added. Dishonest, shady, sleezy, business practices. It doesn't matter if the hidden charges were $1 or $100 - hidden charges are not the way to conduct an honest business. All charges need to be spelled out upfront...including the credit card processing fee. Why would you charge your customers a credit card processing fee? I'm required to use a Credit Card, and then you charge an additional fee for using the credit card. If the cost of doing business is $30.00, then you should correctly advertise the price at $30.00. Be Honest. I would rather pay more for dealing with an Honest company with Integrity. Don't advertise $19.99 and then charge multiple hidden fees in order to cover your additional cost.

John H. on

Rating:

Skyler was excellent in service.

Lori D. on

Rating:

Mike was great with helping me. It was my first time reserving a truck with my phone app. Everything went well and will definitely use the neighborhood U-haul at A-Boy again.

Kim O. on

Rating:

This location is inside A-Boy and it's unclear if the employees who check in/out are A-Boy or UHaul employees. At one time we had 3 employees helping with the check in process on the computer blaming Uhaul for the system slowness, lack of training and scheduling. As a customer, I really don't care, I simply pre-ordered the Uhaul, expected to arrive, have it ready, pay and leave.

Rex S. on

Rating:

For me everything worked out fine. The agent explained everything to me and answered all my questions...so my experience was fine.

John C. on

Rating:

Customer did not leave a comment.

James P. on

Rating:

Customer did not leave a comment.

Kishra O. on

Rating:

Actually a mile down the road I received notice the gas cap was not on properly. I pulled over and found it open, and could smell a strong odor of gasoline. I closed it and and checked the fuel level and it said it was below the half way mark. I hadn't checked the gas level before I got in, but hadn't driven very far. I forgot to notify the place when I dropped it off.

Rachel J. on

Rating:

State more clearly U-Haul is not open until 10AM. They made an exception for us which was very nice, but when we came into the store the employees were very rude about us being there before 10AM. Next time I would choose a different store with clearer hours.

Jolyn C. on

Rating:

Customer did not leave a comment.

Jan T. on

Rating:

Confusion regarding verification but overall experience very positive

Beauvais A. on

Rating:

I came in for a quick van rental to move a single piece of furniture and it couldn’t have gone more smoothly. I was greeted with a helpful smile and out the door with the keys in less than 10 minutes. The return was just as effortless. It was a great rental experience.

Kurt W. on

Rating:

Customer did not leave a comment.

Peter D. on

Rating:

Customer did not leave a comment.

Metaalo M. on

Rating:

A-Boy Barbur blvd location workers are the best! I received excellent customer service, from being warmly greeted as I entered, to being treated with the utmost respect by Jason, who walked me through my rental transaction. My husband had to work that day, and this was my first time renting anything like this by myself, but Jason was very patient with me, and went out of his way to make sure I understood the contract. He even helped me pack the hand truck in my van. What a gentleman! Thank you A-Boy on Barbur for making this first time rental experience an awesome one. Keep up the great work!

Steven S. on

Rating:

Customer did not leave a comment.

Robert C. on

Rating:

dropping off the truck here after picking it up from Tigard was confusing to them!

Michael S. on

Rating:

Improve their pick up hours and customer service. The person at the help desk was extremely abrasive.

Cindy M. on

Rating:

The after hours express option should be removed from the website. You can only pick the trucks up when they are open.

Barbara B. on

Rating:

Overpriced and inconsistency quoting prices

Judy N. on

Rating:

Our van: the upholstery reeked of cigarette smoke.

SARA V. on

Rating:

The service at A Boys was great and if I didn't have to deal with U-Haul corporate I would use them again. Your employee Hunter in the Lake Oswego office is rude and dishonest. Rarely have I dealt with someone in customer service that thinks it is okay to threaten cancel a person's reservation. She had zero concern about me as customer and offered no viable solutions. Grateful the guys at A Boys took care of me!

brenda G. on

Rating:

Took an hour to “check in” as the computer system was extremely slow. The truck was filthy. And had a rancid smell. It was unsafe to drive due to mud caked on the windows. Our move was delayed 2 hours due to this. We cleaned the windows and the interior of the cab. Oh, and then we had to fill it with gas. I don’t know who is in charge of this... but I feel we should be reimbursed for the 2 hour delay due to the condition of the truck and computer issues they had at the pick up drop off location.

Douglas C. on

Rating:

Customer did not leave a comment.

Nicholas M. on

Rating:

i tried the self pick up and after following all the directions and waiting for 20 min, it simply said that the process wasn't completed. But when i talked to the staff at the location they were very helpful.

Edward B. on

Rating:

We had reserved a moving van at a different location (Kelly Ave). 3 days before our reservation, we were told that there isn’t a van at that location and they assigned us the Barbur location. We had to pay for extra mileage as the Barbur location is farther although the people there were very courteous and efficiency. Why is UHaul taking reservations when you can’t produce the van? And If you can’t honor a reservation at a certain location, shouldn’t you offer a discount of some kind?

ELIA M. on

Rating:

Customer did not leave a comment.

Tyrell S. on

Rating:

Customer did not leave a comment.

Amanda J. on

Rating:

This location has slow and inefficient customer service. It took 45 minutes past my scheduled pickup time to get paperwork signed, the truck brought to the front of the store and a reminder to get the blankets I requested at the time of my reservation. Upon return the people helping were sarcastic and coy. I’ve rented from here multiple times, A-Boy on Barber Blvd. and every time I’ve had a similar experience. One one occasion they took an hour to find the keys for the van I reserved after telling me they couldn’t find them and I must have reserved at a different location.

Ann-Louise M. on

Rating:

Customer did not leave a comment.

Sarah B. on

Rating:

Why do the trucks need to be so high? Difficult to load.

Karen L. on

Rating:

Customer did not leave a comment.

Mike V. on

Rating:

Great responsive service. Confidently moved through the reservation process. When I returned the rental, the process was efficient and timely.

Hillary M. on

Rating:

Takes longer than necessary to check in and out...checking in, employees didn't know what appeared to be a new computer system, then checking out, they were helping other customers with their hardware needs, ignoring me...

LORI H. on

Rating:

Customer did not leave a comment.

Roderick I. on

Rating:

Customer did not leave a comment.

Neva C. on

Rating:

Customer did not leave a comment.

Cassandra D. on

Rating:

The manager in charge was generally helpful, but he seemed frustrated with one of his employees for not being on the floor nonstop. He berated him in front of me. Not only was his employee visibly bothered, but it was also an awkward and uncomfortable exchange for me to watch. The same employee walked me out to the vehicle and was very warm and helpful in his demeanor. I felt that this employee was genuinely caring about my inquiries and he even helped me find products in my price range. I would go back to this location for the type of service that the employee offered, but there was nothing special about the managers service that would make me recommend this location to anyone else, although he did make me aware of the high cost of gas per/gal if I did not refuel the vehicle myself which was nice. Also, why doesn't UHAUL provide locks for their large vehicles? I was tempted to give the one I was forced to purchase to the location for following customers to use, but I wasn't sure if the store would just absorb the purchase back into inventory.. moving is stressful and expensive, and all of the little hidden costs add up.. building in small conveniences like that really make for a more seamless and personable experience for the customer. Just in case you care about that kind of thing.

SHARON P. on

Rating:

Customer did not leave a comment.

Jeff S. on

Rating:

Customer did not leave a comment.

Jewelia S. on

Rating:

Customer did not leave a comment.

terry S. on

Rating:

A-Boy's personnel are excellent. Knowledgeable, professional, efficient and friendly. I have rented U-Haul trucks from them ~6 times and they are great.

aurther P. on

Rating:

Customer did not leave a comment.

Philip S O. on

Rating:

Nothing needs to be improved, it was a great experience.

John W. on

Rating:

Customer did not leave a comment.

Thomas M. on

Rating:

Customer did not leave a comment.

Veronica C. on

Rating:

Customer did not leave a comment.

Matthew S. on

Rating:

Customer did not leave a comment.

Jackson E. on

Rating:

I had trouble finding a drop off location near my destination. The A-Boy people were kind enough to take the truck off my hands.

Kourtney S. on

Rating:

Customer did not leave a comment.

Erik V. on

Rating:

The clerk at the hardware store was a bit uninformed and took a while to process unlike the U-Haul location in Tigard. I thought I was quoted .89/mile but was charged 1.09/mile.

Denny B. on

Rating:

Everything was good. No suggestions for improvements.

Charles M. on

Rating:

Web experience scores “0” on all counts. Sent me across town for a truck adding 12 miles to my trip. Then when I tried to check in, reservation had been cancelled. Wound up reserving by phone from shop 2 miles away. Wasted an hour trying to understand your stupid web site and all of its up selling distractions. Worthless experience. Won’t bother it’s that again. Terrible, confusing, customer-unfocused user experience.

James O. on

Rating:

Fast, polite, and on the ball.

Susana G. on

Rating:

Very good and fast service

Desiree T. on

Rating:

I could not drop off after hours and so had pay for a second day so many fees added on then last time i rented and they did the miles wrong i know we did not drive 74 miles we only moved 7.5 miles away at 1.39 mile and them reading miles wrong my bill was crazy i will never go here again and we needed a second Uhaul in 2 days i will have find a different location on top of it they made my truck smaller than I chose online i am not satisfied at all

Douglas M. on

Rating:

Location was convenient and staff was knowledgeable and helpful.

Oliver P. on

Rating:

Nothing, it was a great experience

Jill O. on

Rating:

Customer did not leave a comment.

Douglas L. on

Rating:

Customer did not leave a comment.

Todd A. on

Rating:

Incredibly close and convenient location. Front desk staff was friendly, knowledgeable and fast.

alice D. on

Rating:

It turned out to be way more expensive than planned. We had to rent it late Saturday because we needed it first thing on Sunday morning and the weekend rate for mileage goes up to .89....from .69. I think this is excessive and takes advantage. Essentially we were renting it for Sunday only....but could not get it before 10 am. U-haul considers Friday and Saturday the weekend. I think you should be able to make allowances for that since we did not even take it out of the lot until Sunday at 9am.

LAWRENCE L. on

Rating:

Customer did not leave a comment.

Margaret P. on

Rating:

This location does not do remote check ins any longer. Uhaul needs to update their site to reflect this. Otherwise the staff, equipment and the location were terrific.

Tom L. on

Rating:

I picked up and dropped off during business hours, the truck was there and clean. Whole process was smooth and easy.

Brian W. on

Rating:

U-Haul advertises that the truck is $19.95. I rented a pickup truck for two hours, drove it 22 miles and it cost over $50. $1 for license fee, $1 for environmental fee etc. U-Haul is not telling the truth about the price. Just say what it is! P.S. I brought the truck back with a full tank of gas because said that the truck was full when I picked it up. It took 3 gallons (For 22 miles hauling 9 pieces of plywood in easy relatively flat surface streets?!) Doesn't sound quite right to me.

Nathaniel P. on

Rating:

Employees have little sense of customer service. One bag of blankets was dirty and wet when I received it.

Lisa K. on

Rating:

Truck was not cleaned before I used it but it was minimal dust and dirt. Did not affect my experience.

jerry R. on

Rating:

Customer did not leave a comment.

Laura S. on

Rating:

Excellent customer service. All. Went very smoothly.

Tim S. on

Rating:

Customer did not leave a comment.

Noah P. on

Rating:

The online reservation box wasn’t there at all for key pick up or drop off. And they keep the U-Haul trucks in a locked gated back area so it wouldn’t be possible to pick up using the app which was the option we chose. Luckily they were open and were super efficient and helpful. Overall experience was great but that’s still a red flag for people to know

LAWRENCE L. on

Rating:

Customer did not leave a comment.

Michael C. on

Rating:

Customer did not leave a comment.

DAVID L. on

Rating:

Customer did not leave a comment.

rita J. on

Rating:

Thank you for your kind, supportive and excellent customer service. True Neighborhood courtesy and friendliness especially during this stressful event. Thank you for being so understanding! Rita Johnson

Julian R. on

Rating:

Customer did not leave a comment.

Jayne S. on

Rating:

There was animal hair on the seats of the truck.

Jason K. on

Rating:

Customer did not leave a comment.

terry S. on

Rating:

Great customer service

Kennton H. on

Rating:

Customer did not leave a comment.

Louise F. on

Rating:

The xustomer service rep was friendly and helpful, service was fast. I would truly recommend this location

Molly H. on

Rating:

Customer did not leave a comment.

Becky P. on

Rating:

I'm not sure. The truck wasn't super clean, particularly the windows. if I were still living in the Barbur Blvd. area, I might try the U haul on Barbur near Fred Meyer and Walmart. Becky

Garth J. on

Rating:

Customer did not leave a comment.

Brad T. on

Rating:

Customer did not leave a comment.

Marina N. on

Rating:

The clerk was unhelpful, very slow to process transaction, left in the middle to attend to the other customer without saying anything

Thomas A. on

Rating:

Not at this time. Customer service was great.

Catherine B. on

Rating:

Customer did not leave a comment.

Bradley B. on

Rating:

Customer did not leave a comment.

Paul F. on

Rating:

Customer did not leave a comment.

Charles W. on

Rating:

Van was not available at reservation pick up time.

Marshall S. on

Rating:

Customer did not leave a comment.

Shane K. on

Rating:

Very A to B. Booked on line 3 hours before I needed it.

Kim Z. on

Rating:

The worst part of my experience, was that I was told for every day I brought it back early ( I had up to 4 days) that I would save $19.95/day. I was told that as we were inspecting the truck. I brought the truck back early and expected to get the discount. I had a different person to check it in, I mentioned the $19.95/day for bringing it back early. He said I should have never been told that and charged me the full amount. I busted my butt to bring it back early!!! Not a happy camper!!!!