Customer Reviews for Abrams Skillman Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Abrams Skillman Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

ELONDA C. on

Rating:

Moved out on 7/18/18, and was still billed for the following month and still have not received my refund. Communication is very poor when dealing with this company.

Colin H. on

Rating:

The service was super friendly and helpful in preparing a first time storage unit buyer. The manager walked me to my unit, made sure I knew how to lock and got me a great rate!

David J. on

Rating:

staff was friendly and helpful

kurt p. on

Rating:

Customer did not leave a comment.

Glen D. on

Rating:

Customer did not leave a comment.

Nancy G. on

Rating:

Very pleasant and easy drop off.

Julie F. on

Rating:

Great customer support at pick up and along the way. Thank you!

Ashley L. on

Rating:

Customer did not leave a comment.

Luis F. on

Rating:

When I tried to return the truck in that location, at a first time they told me they can’t Receive the truck in that location, then when I told them it was the second time a U-Haul office told me it’s not possible to do that in the location and I need to go to other place that’s when the proceeds to receive the truck. (First time was with a Dollie

EDNA M. on

Rating:

Customer did not leave a comment.

Wendy G. on

Rating:

Great service. Very nice helpful people. Would highly recommend!

Douglas R. on

Rating:

Customer did not leave a comment.

cham m. on

Rating:

They were very nice. The guy who gave me truck and lady who was receiving truck. both were helpful . I appreciate them for their service.

elton f. on

Rating:

transmission problem

ROBERT D. on

Rating:

Customer did not leave a comment.

James G. on

Rating:

Customer did not leave a comment.

john f. on

Rating:

Customer did not leave a comment.

MICHELLE T. on

Rating:

Customer did not leave a comment.

Aaryaman S. on

Rating:

I was told I had a full tank of gas in my U-Haul and the needle was pointing to full too. I only drove the U-Haul 23 miles and had to fill up 7 gallons of gas (have the receipt to prove it). U-Haul should NOt say a gas tank is full, if it’s actually 90% full. A renter can’t tell because that the gas needle should be past the F on the gas needle.

Gracie R. on

Rating:

Customer did not leave a comment.

Jacob G. on

Rating:

DO not allow a customer to select a truck and location if the location does not have the size of truck reserved.

Jomar R. on

Rating:

Customer did not leave a comment.

LATANGA B. on

Rating:

Na keep up the good work.

Charles C. on

Rating:

Personnel was late to arrive. I checked in online and was asked the same questions again in person. Took about 30 minutes to check in. Returning the truck was quick and easy.

Ron W. on

Rating:

Customer did not leave a comment.

Gary b. on

Rating:

Customer did not leave a comment.

BOBBIE E. on

Rating:

Customer did not leave a comment.

RaeAndra F. on

Rating:

Staff was rude and racist, they do not honor the online specials. They said they`re not affiliated with Uhaul.

Chelsey K. on

Rating:

The two people that helped us were so friendly! They were having problems with the computer but were very apologetic. The process went very smoothly, and I`m so glad that I chose this location!

Elise C. on

Rating:

Very friendly staffing that was helpful and answered all my questions

on

Rating:

The customer service was great elevator broke down in middle of my move and they offered me extra help to get my things in storage the unit was clean and everything was explained

Trent M. on

Rating:

I did not need the reservation

on

Rating:

People in the office were nice. Problems: the elevator stopped working with one of my movers inside. Also, the elevator took approx. 5 minutes to get to the second floor after a while.

Cieairra P. on

Rating:

Didnt move in .

Vanessa C. on

Rating:

Staff very helpful. Dead roaches in the halls. Elevator traps people inside. There is a sign inside saying “stay calm”. Another option would be to FIX the elevator. Needs more signage maze like.

katherine B. on

Rating:

Ben went above and beyond to help us. He switched our uhaul reservation even at the last minute. He made sure our unit fit our needs and was so helpful. I would highly recommend this facility.

Samantha S. on

Rating:

John was very helpful and left a precise and detailed directions to my unit.

on

Rating:

Security code was not correct. Paid for 2 days and was not able to access storage unit. The Code was corrected but I lost two days. I think It should be prorated back to me

Hernan C. on

Rating:

The facility is clean and the storage I choose is perfect for my belonging. Staff was corteous and the process was very good.

Rikki S. on

Rating:

We never moved in—but everyone I spoke with on the phone was very courteous and helpful.

Jay B. on

Rating:

very friendly, helpful

betty p. on

Rating:

Great employees

Patrick C. on

Rating:

Lady at front desk -- manager? -- was super friendly and helpful. I really appreciated her positive attitude!

phil v. on

Rating:

The desk workers are great and helped us find a larger unit closer to the door.

MICHELLE R. on

Rating:

Service was friendly and fast. My storage was clean and ready to go. The flat dollies were not easy to locate, but once I found them they worked out great!

Calixtro M. on

Rating:

Very attentive to what I needed and all my questions were answered

Keri L. on

Rating:

The unit was clean. There weren`t that many dollies available for use. The freight elevator was dirty. The unit is not what I expected at its price, I expected more space for the price. Oh well!

Robert F. on

Rating:

Always nice and friendly here but I had to cancel my reservation because I found one closer to my ultimate location

willie b. on

Rating:

very nice and friendly

Millicent P. on

Rating:

I was not able to move until the 31st. This caused me to have to pay additional truck rental fees. Please waive the $45.00 late fee as compensation for this mis-communication. Thank you.

Patricia K. on

Rating:

My gate code still does not work.

Mike G. on

Rating:

the 2 people working the desk did not know how to translate my online reservation over to an actual rental unit. took at least 30 minutes

FRANK P. on

Rating:

The people there were very courteous and professional. It was very clean.

Diane W. on

Rating:

The storage unit was clean and easy to get to. The employees were nice and friendly. The check-in process was smooth and easy.

JOSEPH V. on

Rating:

Check in was very smooth, the staff is friendly and helpful and the facility is very clean.

JORGE I. on

Rating:

The person that helped me with the paperwork was very nice. The only thing we have had problems with is the little cart to move things. It is nor working properly!

Allen T. on

Rating:

The owner was extremely friendly and helpful over the phone to work with us as we were arriving after hours. I would recommend this facility to anyone.

AMANDA R. on

Rating:

Great service and very friendly!

Bennie B. on

Rating:

quick and easy, just what I needed.

Catherine G. on

Rating:

Exp. w/ Abrams Skillman storage was great. Problem with a rental trk loc did not open for bsn day of sched. pk-up. Canceled trk & pkg(incld. storage) and rented trk nxt cty.

William B. on

Rating:

friendly, eager to help..

JESSICA D. on

Rating:

Good facility, excellent service.

TUCK G. on

Rating:

Rental unit: oil stain on the floor. Management refuse to clean it.

JOHN O. on

Rating:

The facilities are clean and secure, and the staff was very helpful.

MYRANDA L. on

Rating:

The lady that confirmed my reservation was very friendly even when my cell phone had a bad connection. She handled it very professionally. The ones in the office were also very helpful.