Customer Reviews for Absolute Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Absolute Auto Repair

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

JOHN M. on

Rating:

Customer did not leave a comment.

George C. on

Rating:

Customer did not leave a comment.

Cierra G. on

Rating:

Customer did not leave a comment.

Judith P. on

Rating:

Just like my pickup, my drop-off was so easy because the rep was great. I recommend them for UHaul.

jim l. on

Rating:

Customer did not leave a comment.

roy b. on

Rating:

Got there and Randy told me that the truck was just returned and the people before me just dropped it off and ran. I went out to check the truck over and there was damage to it that was not marked off on the truck and the inside reeked of cigarette smoke. I went back inside and advised Randy of the issues and he told me that as far as the damage he could not make it off because he was out of stickers. He totally ignored the cigarette smell issue. I told hm that I did not want to be charged for any of the damages he told me I wouldn’t and that just to tell whoever that it was already there. Got told by the police that there was a reverse light out.

Edward O. on

Rating:

Great customer service. Fast and friendly.

Matt M. on

Rating:

Was told coverage was $14 at pick up. Was billed $28 for it on invoice. When dropping truck off waited 10 min at the counter... never was waited on. Ended up just leaving the key in the drop box on my way out

paul b. on

Rating:

Great customer service very pleasant. Great experience

Joe C. on

Rating:

The van was pretty dirty in back and stained my mattress. But other than that it was ok. I did sweep and clean van when done using it.

William B. on

Rating:

I signed up online, requesting pick up in Geneva NY. Arrived in Geneva had to drive to waterloo

STEPHANIE Y. on

Rating:

Always excellent service. Made it easy and painless which is so helpful during a move. Thank you!

Suzanne C. on

Rating:

The rental experience was a nightmare. I reserved a truck for early morning mobile pick up and once arriving, the app and customer service both said that there was not a truck ready for my reservation even though I had confirmation. It took 3 phone calls to customer service for them to tell me the only thing they could do was rent me a much, much bigger truck 1 hour away if I wanted it the same day or I could wait 2 hours until the location opened. No discount or deal was made. I offered to come back the next day at the same time to try again. I called this location to confirm my 2nd reservation and the guy cussed out customer service and blamed them for messing up the reservation and claimed he had no idea that the reservation was actually set for the day before. Yet again there was an issue with pick up. After calling customer service twice, they changed the price and said "sorry there's nothing else we can do." It was absolutely horrendous pick up and drop off experience with the app. I 100% do not recommend using the mobile app for pick up/drop off. Make sure you screen shot/save every single window/reservation because they change the prices in your account history.

William M. on

Rating:

Customer did not leave a comment.

Courtney V. on

Rating:

Customer did not leave a comment.

tom f. on

Rating:

Customer did not leave a comment.

Dale W. on

Rating:

Customer did not leave a comment.

tom f. on

Rating:

Everything was great - staff friendly, and helpful thank you

Chris C. on

Rating:

Customer did not leave a comment.

Kurt P. on

Rating:

Customer did not leave a comment.

christopher c. on

Rating:

Customer did not leave a comment.

Tony P. on

Rating:

Super easy. Thank you!

Venessa H. on

Rating:

I'm not happy paying extra.

kimberly n. on

Rating:

Customer did not leave a comment.

Stephen N. on

Rating:

Customer did not leave a comment.

Joseph M. on

Rating:

Customer did not leave a comment.

alan P. on

Rating:

Customer did not leave a comment.

Tracy B. on

Rating:

Customer did not leave a comment.

Jennifer P. on

Rating:

Used the app to return. Was a great experience

Kevin W. on

Rating:

Guy checking us out wasn’t rude but definitely in a hurry.

robert m. on

Rating:

Excellent customer service and very easy to work with and helpful would use again.

Chuck N. on

Rating:

Customer did not leave a comment.

Chris s. on

Rating:

Location owner was very helpful. Would definatly use this location in the future.

TED F. on

Rating:

change the wiper blades , check the transmission and have the location be a little more friendly when you get there

john a. on

Rating:

Customer did not leave a comment.

charles b. on

Rating:

Customer did not leave a comment.

Thomas P. on

Rating:

The truck was not cleaned by the previous user and I got charged a cleaning fee. Very disgusted.

Peter C. on

Rating:

Customer did not leave a comment.

Rachel C. on

Rating:

I reserved a truck 3 weeks in advance. I received a phone call the night before stating that the truck wouldn’t be ready until noon which was two hours later than I reserved. The truck was not returned. I ended up getting a different truck at 3 o’clock but t had to be returned at 5 o’clock. My move was very rushed and I was not able to get everything moved In the time allotted. The man at absolute auto was very kind and apologetic although it was not his fault, U-Haul double booked. I will not use U-Haul again.

charles m. on

Rating:

Quick snd easy, very friendly service ??????

John T. on

Rating:

Customer did not leave a comment.

John B. on

Rating:

Customer did not leave a comment.

KATHLEEN F. on

Rating:

Customer did not leave a comment.

Vincent C. on

Rating:

Customer did not leave a comment.

Aaron L. on

Rating:

Very good service at this location!

Mary Elena M. on

Rating:

Customer did not leave a comment.

Raymond R. on

Rating:

Staff very friendly and helpful.

Laurie L. L. on

Rating:

Customer did not leave a comment.

Richard V. on

Rating:

Customer did not leave a comment.

Sharon W. on

Rating:

Customer did not leave a comment.

BRAD J. on

Rating:

I found that the owner Randy was quite efficient in filling out all the UHaul paperwork. Speed and accuracy count in today’s World. He gets an A+

KIMBERLY G. on

Rating:

Customer did not leave a comment.

Brandon B. on

Rating:

Customer did not leave a comment.

Steve A. on

Rating:

Customer did not leave a comment.

David C. on

Rating:

Customer did not leave a comment.

Adam P. on

Rating:

They did a great job!

Marie N. on

Rating:

Customer did not leave a comment.

Joel N. on

Rating:

Customer did not leave a comment.

Joseph M. on

Rating:

Customer did not leave a comment.

Christine V. on

Rating:

Customer did not leave a comment.

FRED B. on

Rating:

Nothing, good customer service and positive experience

Jacob G. on

Rating:

Customer did not leave a comment.

CHRIS C. on

Rating:

Customer did not leave a comment.

Jason P. on

Rating:

Customer did not leave a comment.

Jason P. on

Rating:

Customer did not leave a comment.

Robert L. on

Rating:

The only issue was that I requested a Seneca Falls location and had to go to get it in Waterloo.

Lindsay B. on

Rating:

Customer did not leave a comment.

GASTON L. on

Rating:

Customer did not leave a comment.

William S. on

Rating:

Good experience here!