Customer Reviews for Absolute Auto Repair
(U-Haul Neighborhood Dealer)

161 reviews

2375 SR 414   Waterloo, NY 13165

(315) 670-4370

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(315) 670-4370

2375 SR 414
Waterloo, NY 13165

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Was charged twice for the rental. I was under the impression I could take it back to the store closer to me auburn ny. When I did that I was charged $200 for bringing it to that store. The store manager at that store was rude and said he refunded me but I haven't got any refund yet.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Charisse M. 
Rating:
4.0

Trailer had expired tags and the truck had something going wrong with the left front end banging noise. Did not have the covers that were ordered had to wait to get from my original place of booking to bring them.

Timothy A. 
Rating:
5.0

Very fast, friendly service.

Adtienne R. 
Rating:
4.0

Customer did not leave a comment.

Jennifer O. 
Rating:
3.0

I went to drop the touch off on Sunday and the link provided would not allow me to verify. I called u-haul, sat on hold for almost 45 minutes to get the most unhelpful associate on the line. I had to call this morning to close out the contract. This experience has been nothing but terribly inconvenient (the whole reason I went with U-haul). I will now drop U-haul to my last option after this experience.

WESLEYS H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
1.0

let me know before I book where it has to be picked up and dont change the drop off location on people was over an hour out of my way and the place was a major dump made me drive threw a field and ditch to pick up my trailer definitely not impressed and very unprofessional wouldn't recommend

JAMESMATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
4.0

Customer did not leave a comment.

Maurice F. 
Rating:
5.0

Customer did not leave a comment.

Akoya S. 
Rating:
3.0

When we picked up the truck, I designated Hart Towing in Waterloo, NY as the drop off point as it was less than a mile from our location. While there at Hart, they had a young girl who was rude when I was trying to explain that I had designated her location as the drop off spot. We were never notified of the new drop off location. Another issue that must be addressed at pick-up is how to pay for tolls.

Stephani K. 
Rating:
5.0

The mobile check in or check out would not work for me.

KAITLYNNICOLE M. 
Rating:
5.0

Randy was very informative and courteous from the onset. Very helpful with the hook up. Absolute is the place to go for your hauling needs.

William S. 
Rating:
5.0

Customer did not leave a comment.

steven C. 
Rating:
3.0

I could not get your software to work on my Iphone

John B. 
Rating:
4.0

Customer did not leave a comment.

Benjamin E. 
Rating:
5.0

Customer did not leave a comment.

Joel O. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Very helpful!

Maureen B. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Customer did not leave a comment.

JAREDS B. 
Rating:
5.0

Every ?? will rent again from Uhaul

STEPHEN H. 
Rating:
4.0

Customer did not leave a comment.

Gerald S. 
Rating:
4.0

Very friendly and professional service...thanks again.

Shukri E. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

teri P. 
Rating:
5.0

Customer did not leave a comment.

Travis N. 
Rating:
5.0

Customer did not leave a comment.

Laura A. 
Rating:
5.0

Everything was great!

Christine S. 
Rating:
5.0

The gentleman here was very pleasant and helpful.

dee E. 
Rating:
4.0

Make sure there is more than an empty tank of gas in the vehicle when someone picks it up.

Nathan A. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
2.0

He forgot to give me my furniture pads, so I had to stop in Auburn to pick up pads & that guy wasn't happy! Trailer worked well besides that! Gary Kieffer

Gary J K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Had a confirmed reservation for 15 ft truck to pick up in Geneva Saturday 8 am. Got a call Friday afternoon saying truck not available - nearest truck was in Rochester an hour away. Called around and located 15 ft truck in Auburn - confirmed reservation - got a call half hour later saying truck not available. Only truck available was 10 ft in Waterloo - not really big enough to fit everything we had. A real shit show.

Kathy P. 
Rating:
4.0

Fast friendly service

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

Cierra G. 
Rating:
5.0

Just like my pickup, my drop-off was so easy because the rep was great. I recommend them for UHaul.

Judith P. 
Rating:
5.0

Customer did not leave a comment.

jim L. 
Rating:
1.0

Got there and Randy told me that the truck was just returned and the people before me just dropped it off and ran. I went out to check the truck over and there was damage to it that was not marked off on the truck and the inside reeked of cigarette smoke. I went back inside and advised Randy of the issues and he told me that as far as the damage he could not make it off because he was out of stickers. He totally ignored the cigarette smell issue. I told hm that I did not want to be charged for any of the damages he told me I wouldn't and that just to tell whoever that it was already there. Got told by the police that there was a reverse light out.

roy B. 
Rating:
5.0

Great customer service. Fast and friendly.

Edward O. 
Rating:
3.0

Was told coverage was $14 at pick up. Was billed $28 for it on invoice. When dropping truck off waited 10 min at the counter... never was waited on. Ended up just leaving the key in the drop box on my way out

Matt M. 
Rating:
5.0

Great customer service very pleasant. Great experience

paul B. 
Rating:
3.0

The van was pretty dirty in back and stained my mattress. But other than that it was ok. I did sweep and clean van when done using it.

Joe C. 
Rating:
5.0

I signed up online, requesting pick up in Geneva NY. Arrived in Geneva had to drive to waterloo

William B. 
Rating:
5.0

Always excellent service. Made it easy and painless which is so helpful during a move. Thank you!

STEPHANIE Y. 
Rating:
1.0

The rental experience was a nightmare. I reserved a truck for early morning mobile pick up and once arriving, the app and customer service both said that there was not a truck ready for my reservation even though I had confirmation. It took 3 phone calls to customer service for them to tell me the only thing they could do was rent me a much, much bigger truck 1 hour away if I wanted it the same day or I could wait 2 hours until the location opened. No discount or deal was made. I offered to come back the next day at the same time to try again. I called this location to confirm my 2nd reservation and the guy cussed out customer service and blamed them for messing up the reservation and claimed he had no idea that the reservation was actually set for the day before. Yet again there was an issue with pick up. After calling customer service twice, they changed the price and said "sorry there's nothing else we can do." It was absolutely horrendous pick up and drop off experience with the app. I 100% do not recommend using the mobile app for pick up/drop off. Make sure you screen shot/save every single window/reservation because they change the prices in your account history.

Suzanne C. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Customer did not leave a comment.

Courtney V. 
Rating:
5.0

Customer did not leave a comment.

tom F. 
Rating:
5.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

Everything was great - staff friendly, and helpful thank you

tom F. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Kurt P. 
Rating:
5.0

Customer did not leave a comment.

christopher C. 
Rating:
5.0

Super easy. Thank you!

Tony P. 
Rating:
3.0

I'm not happy paying extra.

Venessa H. 
Rating:
5.0

Customer did not leave a comment.

kimberly N. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

alan P. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

Used the app to return. Was a great experience

Jennifer P. 
Rating:
4.0

Guy checking us out wasn't rude but definitely in a hurry.

Kevin W. 
Rating:
5.0

Excellent customer service and very easy to work with and helpful would use again.

robert M. 
Rating:
4.0

Customer did not leave a comment.

Chuck N. 
Rating:
5.0

Location owner was very helpful. Would definatly use this location in the future.

Chris S. 
Rating:
3.0

change the wiper blades , check the transmission and have the location be a little more friendly when you get there

TED F. 
Rating:
4.0

Customer did not leave a comment.

john A. 
Rating:
5.0

Customer did not leave a comment.

charles B. 
Rating:
3.0

The truck was not cleaned by the previous user and I got charged a cleaning fee. Very disgusted.

Thomas P. 
Rating:
3.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

I reserved a truck 3 weeks in advance. I received a phone call the night before stating that the truck wouldn't be ready until noon which was two hours later than I reserved. The truck was not returned. I ended up getting a different truck at 3 o'clock but t had to be returned at 5 o'clock. My move was very rushed and I was not able to get everything moved In the time allotted. The man at absolute auto was very kind and apologetic although it was not his fault, U-Haul double booked. I will not use U-Haul again.

Rachel C. 
Rating:
5.0

Quick snd easy, very friendly service ??????

charles M. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN F. 
Rating:
5.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

Very good service at this location!

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Mary Elena M. 
Rating:
5.0

Staff very friendly and helpful.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Laurie L. L. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

I found that the owner Randy was quite efficient in filling out all the UHaul paperwork. Speed and accuracy count in today's World. He gets an A+

BRAD J. 
Rating:
2.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
4.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

They did a great job!

Adam P. 
Rating:
3.0

Customer did not leave a comment.

Marie N. 
Rating:
3.0

Customer did not leave a comment.

Joel N. 
No reviews have been submitted for this location.

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