Customer Reviews for Absolute Auto Repair
(U-Haul Neighborhood Dealer)

233 reviews

2375 SR 414   Waterloo, NY 13165

(315) 670-4370

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(315) 670-4370

2375 SR 414
Waterloo, NY 13165

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The rep at absolute auto was amazing and polite. The truck was very clean and drove well. I was very pleased.

Larry B 
Rating:
5.0

Everything was perfect. I have no complaints at all. Truck was ready when I was there. Everything was great with the vehicle. It was a great experience.

Stephen C 
Rating:
5.0

Customer did not leave a comment.

MARK B 
Rating:
3.0

Place was closed I did the on-line return, which was very easy I would recommend using on-line returns.

Joe A 
Rating:
5.0

Very happy, smooth transition.

Timothy B 
Rating:
5.0

Everything was fantastic! The trucks were in excellent shape and ready to go.

Roberta W 
Rating:
5.0

Customer did not leave a comment.

Sam A 
Rating:
2.0

Asked for a dolly and didn’t get one. Made the move extra difficult

Andrew L 
Rating:
3.0

The cargo and passenger areas were filthy, mud on the floors that I couldn't get off. The cargo area was full of debris, dirt, and an old sock from the previous renter. The trucks are stored in a makeshift lot in mud a different driveway/parking area from the building to get the keys after hours. It was dark, no lights in the field to see.

Elizabeth F 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B 
Rating:
4.0

Customer did not leave a comment.

ROBERT I 
Rating:
5.0

Very friendly and accommodating

Shannon M 
Rating:
5.0

Customer did not leave a comment.

JAMES D 
Rating:
5.0

Customer did not leave a comment.

joseph s 
Rating:
5.0

Customer did not leave a comment.

DYLAN F 
Rating:
5.0

Customer did not leave a comment.

TAMMY L 
Rating:
3.0

Personal were not there at time of drop off as it was outside of store hours.

Joshua D 
Rating:
5.0

Customer did not leave a comment.

Rick C 
Rating:
4.0

I returned my truck using my mobile app and the return was quick and easy at this location

Michael M 
Rating:
5.0

Very helpful, went out of their way to alter the rental agreement to get rid of the Safe Move and Safe Tow sections. Nice people to work with.

William S 
Rating:
5.0

Customer did not leave a comment.

Catherine K 
Rating:
5.0

Customer did not leave a comment.

Tyler F 
Rating:
5.0

Owner is courteous, friendly and efficient.

Carline S 
Rating:
4.0

Customer did not leave a comment.

Robert M 
Rating:
3.0

Customer did not leave a comment.

Michael L 
Rating:
2.0

The truck had a leak in the roof when I picked it up, and the rental place only gave me 10 furniture pads, not the 12 I ordered. Nobody went over the truck with me and they just said “tell the people when you bring it back what happened” which is unlike any rental I’ve ever had. Worried I’ll be billed because of their incompetence.

Matthew R 
Rating:
3.0

Vehicle had a lot of dirt on floor. It would be nice to be able to indicate that. I didn’t want to get in trouble for it.

Christina B 
Rating:
5.0

Customer did not leave a comment.

randy m 
Rating:
5.0

Customer did not leave a comment.

Diomaye f 
Rating:
5.0

Great

Ramesh S 
Rating:
5.0

Customer did not leave a comment.

Cheryl H 
Rating:
5.0

Customer did not leave a comment.

Victoria M 
Rating:
5.0

Business owner was polite and professional. Truck was ready. Very efficient

Earl C 
Rating:
3.0

The picture where the truck was not accurate and it was a 19.99 truck when I booked a 29.99 truck, so I expect a refund. The phone check in and check out process is long, drawn out and over complicated.

Mary K 
Rating:
5.0

Customer did not leave a comment.

david h 
Rating:
5.0

Customer did not leave a comment.

Megan W 
Rating:
5.0

Everyone at absolute auto was friendly caring and did everything they could to make sure we were happy!

Kathryn B 
Rating:
3.0

Customer did not leave a comment.

Janine P 
Rating:
3.0

Customer did not leave a comment.

Jerry H 
Rating:
5.0

Customer did not leave a comment.

David J 
Rating:
5.0

Customer did not leave a comment.

Mary T 
Rating:
5.0

Customer did not leave a comment.

Megan W 
Rating:
5.0

Customer did not leave a comment.

Timothy B 
Rating:
5.0

Absolute was a pleasure to work with. Would highly recommend them.

jim n 
Rating:
1.0

Right at the start, personal conversation (with some inappropriate language) left me ignored for 2 minutes before I was even acknowledged. No checks were done beforehand, one of the wiper blades was half off, when it started raining, the metal was scraping on the glass. There was a warning light on the dash about the gas cap being off, and when checked was in place. I was also charged twice for the $14 dollar insurance. From start to finish, the whole experience was uncomfortable and became unsafe at points when I had to rely on broken wipers to see. Will not be returning.

Zachery P 
Rating:
3.0

Faster checkout, friendlier service

Jaytoya B 
Rating:
5.0

Customer did not leave a comment.

GARY B 
Rating:
5.0

Customer did not leave a comment.

Robert U 
Rating:
4.0

This location is not open on Saturdays or Sundays, making drop off extremely difficult for U-Haul customers needing assistance to drop off trailers. I advise U-Haul Corporate to establish policies to consider disabled and elderly customers when scheduling service.

Alexander H 
Rating:
5.0

Customer did not leave a comment.

KATIE B 
Rating:
3.0

The truck drive safely. The back loading door was open, no safety tie on dolly, moving blanket looked dirty and used, truck bed not swept out (cigarettes, bottle cap, earring, leaves, cigarettes wrappers), truck headlight switch missing, interior was grubby to touch and emergency brake light would not go off. Truck motor worked fine, transmission fine - I’m glad to not be chartered for several scraps on truck exterior. Phone staff was live support and very helpful as the website was horrid trying to sign-in and sign on. I paid the fair amount I was charged.

Kurt K 
Rating:
1.0

keep your business honest and stop blaming customers for the faults they make and stop talk down to customers

thomas j 
Rating:
5.0

Great service. Ready when I got there, friendly, and efficient. Drop off was just as easy.

Jamie D 
Rating:
1.0

More selection of vehicles. Acted like I was bothering him, both when ordering & pick up. Didn't explain much.

dan e 
Rating:
5.0

Customer did not leave a comment.

steven b 
Rating:
4.0

Give us the heads up that we couldn't pick up the equipment we rented prior to us driving 40 minutes. We got to our original location in Geneva only to be told you didn't have what what reserved. We then needed to drive another 30 minutes to Waterloo.

Karen A 
Rating:
2.0

Customer did not leave a comment.

J M 
Rating:
5.0

Customer did not leave a comment.

George H 
Rating:
5.0

Customer did not leave a comment.

brian l 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E 
Rating:
3.0

Customer did not leave a comment.

Leslie P 
Rating:
5.0

Customer did not leave a comment.

joseph s 
Rating:
3.0

Customer did not leave a comment.

Cassitty R 
Rating:
3.0

i don't know

thomas s 
Rating:
5.0

Customer did not leave a comment.

justin z 
Rating:
1.0

The uhaul trailer only had one ramp and I was unable to transport the vehicle I travelled 3 hours to get.

Nick F 
Rating:
5.0

Customer did not leave a comment.

Ernest Y 
Rating:
5.0

Customer did not leave a comment.

BRIDGET S 
Rating:
5.0

Absolute Auto was amazing! Owner went above and beyond. Transaction was too easy...really!!

DEAN W 
Rating:
5.0

The owner was very nice the equipment was as it should be in clean running condition with no issues I will definitely be going back to this location to rent a vehicle

Christopher A 
Rating:
4.0

Customer did not leave a comment.

Richard D 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
3.0

Was charged twice for the rental. I was under the impression I could take it back to the store closer to me auburn ny. When I did that I was charged $200 for bringing it to that store. The store manager at that store was rude and said he refunded me but I haven’t got any refund yet.

Chris W 
Rating:
5.0

Customer did not leave a comment.

Charisse M 
Rating:
4.0

Trailer had expired tags and the truck had something going wrong with the left front end banging noise. Did not have the covers that were ordered had to wait to get from my original place of booking to bring them.

Timothy A 
Rating:
5.0

Very fast, friendly service.

Adtienne R 
Rating:
4.0

Customer did not leave a comment.

Jennifer O 
Rating:
3.0

I went to drop the touch off on Sunday and the link provided would not allow me to verify. I called u-haul, sat on hold for almost 45 minutes to get the most unhelpful associate on the line. I had to call this morning to close out the contract. This experience has been nothing but terribly inconvenient (the whole reason I went with U-haul). I will now drop U-haul to my last option after this experience.

WESLEYS H 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
1.0

let me know before I book where it has to be picked up and dont change the drop off location on people was over an hour out of my way and the place was a major dump made me drive threw a field and ditch to pick up my trailer definitely not impressed and very unprofessional wouldn't recommend

JAMESMATTHEW T 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Customer did not leave a comment.

Steve B 
Rating:
4.0

Customer did not leave a comment.

Maurice F 
Rating:
5.0

Customer did not leave a comment.

Akoya S 
Rating:
3.0

When we picked up the truck, I designated Hart Towing in Waterloo, NY as the drop off point as it was less than a mile from our location. While there at Hart, they had a young girl who was rude when I was trying to explain that I had designated her location as the drop off spot. We were never notified of the new drop off location. Another issue that must be addressed at pick-up is how to pay for tolls.

Stephani K 
Rating:
5.0

The mobile check in or check out would not work for me.

KAITLYNNICOLE M 
Rating:
5.0

Randy was very informative and courteous from the onset. Very helpful with the hook up. Absolute is the place to go for your hauling needs.

William S 
Rating:
5.0

Customer did not leave a comment.

steven c 
Rating:
3.0

I could not get your software to work on my Iphone

John B 
Rating:
4.0

Customer did not leave a comment.

Benjamin E 
Rating:
5.0

Customer did not leave a comment.

Joel O 
Rating:
4.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Very helpful!

Maureen B 
Rating:
5.0

Customer did not leave a comment.

james h 
Rating:
5.0

Customer did not leave a comment.

JAREDS B 
Rating:
5.0

Every ?? will rent again from Uhaul

STEPHEN H 
Rating:
4.0

Customer did not leave a comment.

Gerald S 
Rating:
4.0

Very friendly and professional service...thanks again.

Shukri E 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
No reviews have been submitted for this location.
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