Quick in and out frendly owner thanks
Eugene E
Customer Reviews for Absolute Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice guy who helped us out.
Brandon SThe rep at absolute auto was amazing and polite. The truck was very clean and drove well. I was very pleased.
Larry BEverything was perfect. I have no complaints at all. Truck was ready when I was there. Everything was great with the vehicle. It was a great experience.
Stephen CPlace was closed I did the on-line return, which was very easy I would recommend using on-line returns.
Joe AVery happy, smooth transition.
Timothy BEverything was fantastic! The trucks were in excellent shape and ready to go.
Roberta WAsked for a dolly and didn’t get one. Made the move extra difficult
Andrew LThe cargo and passenger areas were filthy, mud on the floors that I couldn't get off. The cargo area was full of debris, dirt, and an old sock from the previous renter. The trucks are stored in a makeshift lot in mud a different driveway/parking area from the building to get the keys after hours. It was dark, no lights in the field to see.
Elizabeth FVery friendly and accommodating
Shannon MPersonal were not there at time of drop off as it was outside of store hours.
Joshua DI returned my truck using my mobile app and the return was quick and easy at this location
Michael MVery helpful, went out of their way to alter the rental agreement to get rid of the Safe Move and Safe Tow sections. Nice people to work with.
William SOwner is courteous, friendly and efficient.
Carline SThe truck had a leak in the roof when I picked it up, and the rental place only gave me 10 furniture pads, not the 12 I ordered. Nobody went over the truck with me and they just said “tell the people when you bring it back what happened” which is unlike any rental I’ve ever had. Worried I’ll be billed because of their incompetence.
Matthew RVehicle had a lot of dirt on floor. It would be nice to be able to indicate that. I didn’t want to get in trouble for it.
Christina BGreat
Ramesh SBusiness owner was polite and professional. Truck was ready. Very efficient
Earl CThe picture where the truck was not accurate and it was a 19.99 truck when I booked a 29.99 truck, so I expect a refund. The phone check in and check out process is long, drawn out and over complicated.
Mary KEveryone at absolute auto was friendly caring and did everything they could to make sure we were happy!
Kathryn BAbsolute was a pleasure to work with. Would highly recommend them.
jim nRight at the start, personal conversation (with some inappropriate language) left me ignored for 2 minutes before I was even acknowledged. No checks were done beforehand, one of the wiper blades was half off, when it started raining, the metal was scraping on the glass. There was a warning light on the dash about the gas cap being off, and when checked was in place. I was also charged twice for the $14 dollar insurance. From start to finish, the whole experience was uncomfortable and became unsafe at points when I had to rely on broken wipers to see. Will not be returning.
Zachery PFaster checkout, friendlier service
Jaytoya BThis location is not open on Saturdays or Sundays, making drop off extremely difficult for U-Haul customers needing assistance to drop off trailers. I advise U-Haul Corporate to establish policies to consider disabled and elderly customers when scheduling service.
Alexander HThe truck drive safely. The back loading door was open, no safety tie on dolly, moving blanket looked dirty and used, truck bed not swept out (cigarettes, bottle cap, earring, leaves, cigarettes wrappers), truck headlight switch missing, interior was grubby to touch and emergency brake light would not go off. Truck motor worked fine, transmission fine - I’m glad to not be chartered for several scraps on truck exterior. Phone staff was live support and very helpful as the website was horrid trying to sign-in and sign on. I paid the fair amount I was charged.
Kurt Kkeep your business honest and stop blaming customers for the faults they make and stop talk down to customers
thomas jGreat service. Ready when I got there, friendly, and efficient. Drop off was just as easy.
Jamie DMore selection of vehicles. Acted like I was bothering him, both when ordering & pick up. Didn't explain much.
dan eGive us the heads up that we couldn't pick up the equipment we rented prior to us driving 40 minutes. We got to our original location in Geneva only to be told you didn't have what what reserved. We then needed to drive another 30 minutes to Waterloo.
Karen Ai don't know
thomas sThe uhaul trailer only had one ramp and I was unable to transport the vehicle I travelled 3 hours to get.
Nick FAbsolute Auto was amazing! Owner went above and beyond. Transaction was too easy...really!!
DEAN WThe owner was very nice the equipment was as it should be in clean running condition with no issues I will definitely be going back to this location to rent a vehicle
Christopher AWas charged twice for the rental. I was under the impression I could take it back to the store closer to me auburn ny. When I did that I was charged $200 for bringing it to that store. The store manager at that store was rude and said he refunded me but I haven’t got any refund yet.
Chris WTrailer had expired tags and the truck had something going wrong with the left front end banging noise. Did not have the covers that were ordered had to wait to get from my original place of booking to bring them.
Timothy AVery fast, friendly service.
Adtienne RI went to drop the touch off on Sunday and the link provided would not allow me to verify. I called u-haul, sat on hold for almost 45 minutes to get the most unhelpful associate on the line. I had to call this morning to close out the contract. This experience has been nothing but terribly inconvenient (the whole reason I went with U-haul). I will now drop U-haul to my last option after this experience.
WESLEYS Hlet me know before I book where it has to be picked up and dont change the drop off location on people was over an hour out of my way and the place was a major dump made me drive threw a field and ditch to pick up my trailer definitely not impressed and very unprofessional wouldn't recommend
JAMESMATTHEW TWhen we picked up the truck, I designated Hart Towing in Waterloo, NY as the drop off point as it was less than a mile from our location. While there at Hart, they had a young girl who was rude when I was trying to explain that I had designated her location as the drop off spot. We were never notified of the new drop off location. Another issue that must be addressed at pick-up is how to pay for tolls.
Stephani KThe mobile check in or check out would not work for me.
KAITLYNNICOLE MRandy was very informative and courteous from the onset. Very helpful with the hook up. Absolute is the place to go for your hauling needs.
William SI could not get your software to work on my Iphone
John BVery helpful!
Maureen BEvery ?? will rent again from Uhaul
STEPHEN H