The ladies at the location were extremely courteous and helpful.
Kermit B
Customer Reviews for Absolute Tax Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will absolutely rent UHaul again from Absolute Tax Solutions LLC in Webster Florida. Staff waited after close of business hours to allow me to arrive and complete paperwork; the truck was clean, and I was charged an honest invoice -no hidden fees or mistakes. My location wouldn’t load on the site when I returned the truck after hours, but it was not a problem -ATS staff searched the uhaul site online and verified that I had attempted the return. I’d taken a quick video of the truck return and placed the key in the drop box. Absolute Tax Solutions LLC is a 5 STAR small business!
JACKIE AStaff was great!
tonya fWindshield was very dirt with bugs all over it
Ricky SSharnita was excellent. 1 tire on trailer was low on air pressure. The double axle 6x12 trailer needs a crank-down stand to make the connecting and disconnecting a 1-person job.
DON FMs Almarie was wonderful!!! We had a different location we were expecting to pick up from, but somehow was not available. She was very pleasant and accommodating, made sure she was there for us to pick up the truck as they don't have the onsite box for self pick ups and we would not be able to be there before they closed. She made everything so much easier for us and that was very much appreciated.
joseph pHave a wire harness long enough to reach plug in on the vehicle that’s towing the trailer
bill hNo improvement needed
Tony WGreat customer service
KEN WNo improvement needed. Establishment is awesome!
Joanna BThe folks at this location are very friendly and efficient Thank you
Charlie BThe staff was so helpful and friendly. This is what customer service is all about 5*
Philip SStaff is very friendly and helpful
Phillip WThe Representatives were very helpful, kind and courteous.
gail eThis is the second time that we have rented a trailer from the Webster location, and we were very happy with the rental personnel and equipment.
Michael TRepresentative was not very knowledgible about the rentals......hooking up, best way to get in and out of facility, was missing a wire harness. Luckily I am familiar with towing and trailers.
Teri MNice reps and easy to drop off.
Brian RThe trailer was well maintained, the agent was great, and we accomplished pick up of flooring and cabinets without any problems.
Michael TStaff was knowledgeable and courteous.
William Jnot sure if it had been maintained or not, no one knew if any inspection had been done. one of the other trailers there of the same size we rented had bald tires.
Noreen SThe Girl who helped was very nice and eager to please. She Waited on my granddaughter on a Sunday without complaint when she was told running a little late and almost there. She drove to the site on a Sunday. Which was very much needed and appreciated.
BRENDA BMy experience was excellent. Your customer service rep was knowledgable and processed rental promptly Great service.
Mike HThe truck was dirty and still had someone's dirty face mask in it as well as their trash. Did not know I until I got home and opened the back to see there was a hand dolly and a furniture dolly in the back of the truck. No one checked this vehicle in nor cleaned it. I ended up with Covid 19 which is why I'm just replying to this. I'm not saying I caught it from the dirty truck but I wouldn't rule it out either. You're company has a duty to clean/sanitize your trucks in between rentals. I'm contemplating contacting an attorney about all the issues I had with renting with Uhaul.
Angela LPlease consider installing crank hand jacks on your heavier trailer's. I had to use a bottle jack to lift the tongue up high enough in order to back up under tongue. I am 77 years old, so l am not the man that l used to be, sure am not as strong. Would be a big help ! Thanks for your consideration. Plus it must be hard on your help, just saying
Thomas RThe folks in Webster Florida were great. The folks where I returned it in Lake Wales Florida were cheats. When I arrived no one was there. I called the number on the door and was told to just leave it and drop the keys in the mailbox. I later received an email that said my credit card had been charged a cleaning fee. The vehicle was in the same condition that I received it. I did not authorize this charge. If you allow this to happen I will no longer do business with U-Haul.
NOEL CEasy drop off, everything was as expected.
Richard ETried to turn truck on Sunday but it wasn't open so went back Monday when the sign said they were open. I had called the # indicated on the door several times and was no way to leave a message only a repeating tax recording. The sign also said during open hours to knock on the door and some one would come. It had a # to leave a text and I did that and left the key in a drop box. Got a text later that said he would check it in later when he got there. That was the last I heard from them.
DAVID KGreat deal...great service
Elvis RDropped off the trailer, there was a guy there named Michael who was washing his car. He said the owner was gone, but to give him my email address and he would make sure that I get a receipt. I NEVER received a receipt for dropping off the trailer.
everett pI dont think you can improve, the staff was knowledgeable, helpful, caring, courteous, no room for improvement!
Robert CKeep it up!
ron byuck
JOSEPH DPlease respond
Arlene HExcellent Service
VANOY HSecond time with this locale. Where do I begin? 1. The phone number listed with uhaul is for their tax service. They don't pick up. I called on friday during business hours and got a recording. Left a message and did not get a call back. 2. My reservation was for 9 AM Sept 9. At 8:38 AM I received a call from them. The lady explained that she will not open till 10 or 10:30 AM. THEN ASKED ME WHY I SCHEDULED THE PICK UP FOR 9 AM! I said because that's when I need the truck. 3. The nice lady that was in the office was on the phone with the owner who walked her through the check in step by step. This was tedious and unprofessional. The person I dealt with was very polite and thorough. This also happened the last time I rented at this office. In summary I will NOT use them again and question Uhaul's criteria for allow a franchise like this to continue operating. I would like to add that the uhaul traffic staff that I spoke with to finalize the rental was above reproach.
Joseph DThey had the equipment I needed, when I needed it. Close by, easy pick up and drop off. Very friendly and accommodating. They treat you as an individual, not a number. I already have reservations to use them again and would recommend their services.
Kelly WFriendly people and good service.
William CEasy to drop off and a very pleasant woman greeted us.
Teri HThe Lady was very courteous and pleasant however the process took too long since I reserved online. The truck was dirty and there was only a quarter tank of gas which meant I had to stop and fuel wasting more valuable time.
Joseph DThe sweet lady in the office was very helpful and personable. The location was not a clean area. Full of junk cars, trash on the ground etc.
charles sWe were well treated and it was very easy to work with them. They were polite and knew their information. I would recommend and going to recommend people to use u-haul at this location.
Samantha CThe owners of Absolute Tax & Accounting Solutions Inc go above and beyond to accommodate their customers. The office staff and the inventory specialist are always professional and delightful.
emily SSharnita helped make my move of a table and chair set locally happen so efficiently that I was able to complete my move in just an afternoon. The location in Webster is extremely convenient and I am sure will become more busy as planned community growth will reflect that with a dramatic revenue increase!
Mark HNothing. Your rep went out of her way for us.. she went above and contains beond when we had an emergency with the very unit we had and stopped what She was doing and opened her business for us. MANY THANKS
susan bKeep doing what you're doing, I had a great experience.
JAMES KGreat pickup and drop off. No worries.
Kelly TVery nice people to deal with.
Jamie C