The truck was dirty and still had someone's dirty face mask in it as well as their trash. Did not know I until I got home and opened the back to see there was a hand dolly and a furniture dolly in the back of the truck. No one checked this vehicle in nor cleaned it. I ended up with Covid 19 which is why I'm just replying to this. I'm not saying I caught it from the dirty truck but I wouldn't rule it out either. You're company has a duty to clean/sanitize your trucks in between rentals. I'm contemplating contacting an attorney about all the issues I had with renting with Uhaul.Angela L.
Customer Reviews for Absolute Tax Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Wiley F.
Please consider installing crank hand jacks on your heavier trailer's. I had to use a bottle jack to lift the tongue up high enough in order to back up under tongue. I am 77 years old, so l am not the man that l used to be, sure am not as strong. Would be a big help ! Thanks for your consideration. Plus it must be hard on your help, just sayingThomas R.
The folks in Webster Florida were great. The folks where I returned it in Lake Wales Florida were cheats. When I arrived no one was there. I called the number on the door and was told to just leave it and drop the keys in the mailbox. I later received an email that said my credit card had been charged a cleaning fee. The vehicle was in the same condition that I received it. I did not authorize this charge. If you allow this to happen I will no longer do business with U-Haul.NOEL C.
Easy drop off, everything was as expected.Richard E.
Tried to turn truck on Sunday but it wasn't open so went back Monday when the sign said they were open. I had called the # indicated on the door several times and was no way to leave a message only a repeating tax recording. The sign also said during open hours to knock on the door and some one would come. It had a # to leave a text and I did that and left the key in a drop box. Got a text later that said he would check it in later when he got there. That was the last I heard from them.DAVID K.
Customer did not leave a comment.Tim R.
Great deal...great serviceElvis R.
Dropped off the trailer, there was a guy there named Michael who was washing his car. He said the owner was gone, but to give him my email address and he would make sure that I get a receipt. I NEVER received a receipt for dropping off the trailer.everett P.
Customer did not leave a comment.Edward R.
Customer did not leave a comment.Dennis F.
Customer did not leave a comment.WILLIAM L.
I dont think you can improve, the staff was knowledgeable, helpful, caring, courteous, no room for improvement!Robert C.
Keep it up!ron B.
Please respondArlene H.
Excellent ServiceVANOY H.
Second time with this locale. Where do I begin? 1. The phone number listed with uhaul is for their tax service. They don't pick up. I called on friday during business hours and got a recording. Left a message and did not get a call back. 2. My reservation was for 9 AM Sept 9. At 8:38 AM I received a call from them. The lady explained that she will not open till 10 or 10:30 AM. THEN ASKED ME WHY I SCHEDULED THE PICK UP FOR 9 AM! I said because that's when I need the truck. 3. The nice lady that was in the office was on the phone with the owner who walked her through the check in step by step. This was tedious and unprofessional. The person I dealt with was very polite and thorough. This also happened the last time I rented at this office. In summary I will NOT use them again and question Uhaul's criteria for allow a franchise like this to continue operating. I would like to add that the uhaul traffic staff that I spoke with to finalize the rental was above reproach.Joseph D.
Customer did not leave a comment.Mazen B.
They had the equipment I needed, when I needed it. Close by, easy pick up and drop off. Very friendly and accommodating. They treat you as an individual, not a number. I already have reservations to use them again and would recommend their services.Kelly W.
Customer did not leave a comment.Darrell D.
Friendly people and good service.William C.
Easy to drop off and a very pleasant woman greeted us.Teri H.
Customer did not leave a comment.rebecca W.
Customer did not leave a comment.kenya K.
The Lady was very courteous and pleasant however the process took too long since I reserved online. The truck was dirty and there was only a quarter tank of gas which meant I had to stop and fuel wasting more valuable time.Joseph D.
Customer did not leave a comment.Timothy W.
Customer did not leave a comment.william B.
Customer did not leave a comment.MINNIE Z.
Customer did not leave a comment.Scotty M.
The sweet lady in the office was very helpful and personable. The location was not a clean area. Full of junk cars, trash on the ground etc.charles S.
We were well treated and it was very easy to work with them. They were polite and knew their information. I would recommend and going to recommend people to use u-haul at this location.Samantha C.
Customer did not leave a comment.
The owners of Absolute Tax & Accounting Solutions Inc go above and beyond to accommodate their customers. The office staff and the inventory specialist are always professional and delightful.emily S.
Customer did not leave a comment.emily S.
Customer did not leave a comment.Bruce O.
Sharnita helped make my move of a table and chair set locally happen so efficiently that I was able to complete my move in just an afternoon. The location in Webster is extremely convenient and I am sure will become more busy as planned community growth will reflect that with a dramatic revenue increase!Mark H.
Nothing. Your rep went out of her way for us.. she went above and contains beond when we had an emergency with the very unit we had and stopped what She was doing and opened her business for us. MANY THANKSsusan B.
Customer did not leave a comment.Ricky B.
Customer did not leave a comment.Meresa L.
Customer did not leave a comment.Ben K.
Keep doing what you're doing, I had a great experience.JAMES K.
Great pickup and drop off. No worries.Kelly T.
Very nice people to deal with.Jamie C.
Customer did not leave a comment.Jerry H.