Customer Reviews for Abtech Consulting LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing

Rating:

1.0

I was overcharged

Rating:

5.0

Nothing to improve I had good service and the Ralph ave location.

Rating:

5.0

Ease of processing.

Rating:

1.0

The service there was terrible. The gentleman had attitude from the time I had called, even when I came into the store. He has none of the equipment that I had put on my reservation. I would like to know if I can get some of my money back just for even the truck. Not satisfied at all.

Rating:

2.0

There was a problem with the reservation I made online after talking to a person to make sure I will have what I order, when I got to location and tried to make pick up after hours it said I don't have a car booked to my reservation very poorly organizers from u haul

Rating:

5.0

Just keep the good work going.

Rating:

1.0

For your agent not to lie and over charge customers

Rating:

3.0

Parking is inconvenience and customer service need improvement.

Rating:

5.0

I was charged $20 after hours fee. I returned the van and went on the app to check in. I unknowingly did not completely check in. I noticed my reservation was still active. I called and when I finally got to the person in the office. I explained to him. I sent him a screenshot of the odometer and told him where I parked. I also took a picture of me dropping the keys in the drop box. It was just a matter of me not completing the prompts on the app. Everything was fine until I noticed the $20 charge. I reached out to him. He told me he would refund it. A few days went by, no refund. I sent him a text message but he did not respond.

Rating:

4.0

Very effective.

Rating:

5.0

Good

Rating:

1.0

I was supposed to pick up a truck and two dolly’s at another location on Washington Ave in Brooklyn. I was told two days before pick up that my location had changed. The new location did not have the dolly’s that I ordered. I had to go to another location. To get dolly’s for my move. But they also did not have the specific dolly’s that I had reserved. The entire experience was very frustrating.

Rating:

5.0

Nothing i enjoy using this location tony is amazing

Rating:

5.0

We locked our key in the truck and they were really helpful about getting it resolved in the least expensive way possible. Really appreciate that!

Rating:

5.0

Sometimes the checkout and checking process does not work

Rating:

4.0

Tyre pressure was not adequately maintained. Caused Tyre pressure light to be constantly on.

Rating:

5.0

Open just a bit earlier

Rating:

3.0

I spent nearly 25 minutes of my 4hr hire looking for the truck with the correct number I was told would be on the outside of the truck. There was no number outside only small one on the inside instrument panel that could not be seen from outside. The online check in process was not as seamless as it could have been and I will not use this process again.

Rating:

5.0

Truck has no backup camera.

Rating:

5.0

Y’all did everything and more as I will always and only come to your location for my U-Haul needs from now on , thank you 😊

Rating:

5.0

The customer service was exceptional and made my move effortless. The staff went above and beyond, demonstrating excellence in every aspect. This location sets the standard for outstanding customer service and exemplifies the high-quality service U-Haul can provide to its customers and provided to me and my famiily..

Rating:

5.0

Fix the truck suspension

Rating:

2.0

I was not aware that this was not a true UHaul location. Your charges are higher.

Rating:

1.0

Pickup vehicles are parked all over the street at intersections and next to bus stops, making it very dangerous to inspect and take pictures of the vehicle. You have to be mindful of oncoming traffic. Had a frustrating experience with customer service. Came to the store before 9:00 am opening time and although the agent was kind enough to let me in and start the pickup process. Another customer came in asking for info and was told that the store was not open as yet however, the agent proceeded to address that customer’s needs as if I was not present. My transaction was put on the back burner. I asked the agent if this wasn’t a first come first serve business they have here. He was polite but his answer was scruffy. He found himself maneuvering info between me and the other customer, at one point I had to ask: are you talking to me or the other guy. For that reason I would never do business with that location again

Rating:

1.0

There rules were totally different and prices were different too

Rating:

5.0

They were very professional and organize.

Rating:

5.0

N/a

Rating:

2.0

Failed to adhere to posted Sunday's schedule.

Rating:

5.0

Website does not perform as should can never complete check in

Rating:

4.0

The u haul app sent me to this location even though they are closed on Sunday. PLEASE UPDATE THE APP TO REFECT HOURS FOR RESERVATIONS. Luckily there was an employee doing can maintenance. He kindly helped me and two other customers. He was clearly frustrated by the app.

Rating:

5.0

A big smile 😀

Rating:

5.0

Amazing service! Thank you for everything!

Rating:

5.0

Everithing is ok congrats good service

Rating:

3.0

It is hard to find the location. It needs to be more visible

Rating:

5.0

The Gentleman who assisted was kind and patient.

Rating:

5.0

Great customer service. Made my rental experience great

Rating:

1.0

I will advise you to give a specific time for.a Resovation pickup because I was given a 8am pickup. Time and the office didn't open until 9am and why is that be specific give me a 9am Resovation time and I don't have to wait one hour or more that is my advise to u Hall main office

Rating:

1.0

Correct pricing information. I was charged 4x the original amount. Very disappointing experience.

Rating:

5.0

The representative was very helpful and understanding of any changes that I needed to make. I really appreciated that. Excellent location. I just wish it was a lot closer to my location.

Rating:

5.0

These people are awesome. Friendly and cooperative. Other locations like Kingshighway’s one, they are worse.

Rating:

5.0

Great service

Rating:

4.0

The customer service was excellent, only problem is the estimate/quote I got online was not the amount that I paid when retrieving the van I scheduled.

Rating:

5.0

Not a thing keep up the good work

Rating:

5.0

The gentleman was very kid and gave grateful feedback regarding my usual experience 10 out of 10

Rating:

5.0

I would absolutely go back to this location and recommend anyone of my friends and family to this location. Very nice , welcoming, friendly , respectful representative to deal with, explain everything so simple and clearly to you, clean vehicle, no problems.

Rating:

5.0

Nothing to do

Rating:

5.0

Great Service!!!