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KENT J
Customer Reviews for Abundance of Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stood out in cold for 30-45 minuteS due the lock box lock lever was difficult to compress which prompted several calls to customer service...finally getting it to open after pressing so hard bruised my thumb. Site should make sure locks function properly
Mario WBecky was very kind & helpful.
Teresa SBecky the lady runs the place very nice and noligible
JAMES MThere was a moldy old fast-food burger in the glovebox when I picked up the vehicle. Outside that - clean for what you’re paying for.
Nick WGreat customer service
jannette bVery easy to drop off. As we dropped off on Sunday there was nobody there. But we already knew that from the rental process. There was an area identified to drop the trailer and 4x4 wood to use as a chock sitting right there. Got an email the next day acknowledging the drop off. Very easy.
DONALD FVery friendly and helpful.
Francis HBecky was a pleasure to work with and would recommend this location to anyone.
David GBecky was wonderful, Thank you for such a pleasant experience.
Patrica WJust wish I could have gotten the size I wanted and saved $10. Kinda pricey when you add everything up. Good option if you have no others.
Pam HI have problems with my cell connection. Very very frustrating. Otherwise great
Pamela MLove the lady in New Baden (is her name Becky) she’s so kind and helpful!!!
Victoria HThey actually had a mobile jack stand so we didn’t have to manually lift the tongue off our hitch. That would have been a nice feature to have on the trailers.
Jeff MChose to opt out of the Safe Move coverage for the 20’ moving van and auto transport, but once on the road we noticed we were charged. Disappointed about that part.
Todd SThe padlock did not work and the driver door needed to be slammed in order to close correctly. Other than that it was a good experience
Evan KI have rented many trucks at this location along with renting a storage unit for the last year. Becky is always very helpful and courteous.
JOSEPH KAn excellent transaction.
Linda WVery nice people, very helpful.
Lisa mLady did not go out at all to check on my truck, to see if it was filled with gas or any other thing.
james mTreat every person fairly keep good customer service. Maintain above average customers service.
Anita SVery helpful, and courteous, long hours of operations too.
Michael WVery friendly and helpful.
Charlene DDon't change a thing! Becky was outstanding (better than excellent!). She was courteous, and just down-home friendly. One minor issue: One of the tires on the trailer (RT 5928A) is a bit out of balance. Otherwise, great equipment. Thank you! v/r Mark
MARK VAwesome customer service!!
RICKY MMake the mirrors easier to adjust, I had to buy a set of star wrenches.
RAYMOND MBecky was amazing. Don’t see a need to improve.
MARK SVery easy process and friendly lady who did our paperwork. Would highly recommend this location when renting a Uhaul.
EDWARD FOnce truck was ordered, from your Ballwin location reservation went to a non-existent location on St Charles Rock Rd to a location in Lake St Louis and from there to New Baden IL. which is 52 mies from my home. Three hours to pick-up truck is unreasonable to me?? Thankfully the equipment was good , New Baden store great and turn in Knoxville also great. Seems as though reservations could stand some updating!!
JOHN SNo easy place to leave truck that wasn't blocking something. Gravel lot only big enough for the two trucks that were already there.
Ryan MVery good service and extremely helpful
Terry BLocation and service was amazing
Mark SNot over charge customers due to trailer shortages in parts of the country. 300% markup could be considered price gouging not happy on what I was charged.
Michael WOnce again both my pickup and drop off were fast and very friendly i recommend both of these locations for ypur moving needs
shawn dGreat service, friendly people! The equipment is always clean and ready to roll!
DARRYL SThe customer service was amazing!
tammy pThis was the best location to rent from Becky was helpful and knowledgeable about the process, professional and great to work with. Everything went according to plan.
Sandra PBecky is the best! The staff are all very friendly and professional! Another great experience with the Abundance of Storage Uhaul Rental.
Jeanette SNothing! Becky was amazing!! Very helpful and knowledgeable.
MELISSA W