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Robert G
Customer Reviews for Abundant Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returner the truck to the wrong location, my error when I put in directions address but it was literally 10 away. I had to couldn't get the app to work to turn the truck in so had to call. But it took days before I realized the error because the truck never got turned in on the app. I had returned key as well a copy of my invoice. Just odd took 3 calls to clear it up and thank goodness she got it checked in so I didn't have to pay another day. It was frustrating. But I'm grateful to have figured it out.
Laura TProfessional and friendly. Would definitely book here again if needed.
Judi KI had trouble finding the key drop box. Other than that no issues with drop off location other than we was charges for cleaning and we left it cleaner than when we got it but we wasn't gonna clean up the last person's mess .....now wish I would have cuz I was charged for their mess. And my guess was they was to but they charged a cleaning fee but didn't clean it .....or the shady pick up place didn't care it was nasty inside
Marcus AEverything about the rental experience was excellent.
David KNothing.. all good.
DENNIS BProblem is not with the place of drop off or place of pickup problem is with your GPS being almost a mile away from the actual location of the lock box and the trucks this is not a problem of the pickup or drop off location owner.. the apps you use are absolutely horrible one time you have to use the application another time you have to use a web browser make up your mind
Jeffrey MBeth was great and very easy to work with.
LOUIS MThe staff are friendly courteous and extremely kind.
ANGELA MThe location was fine. The U-Haul support was not very good for a 24/7 pickup. The technology used to check in, especially GPS, does not work. My trip was delayed 2 hours because your team could not get me access to the keys. The truck did not have brights. The truck lights were dim. And there was no cruise. It served its purpose but was probably not safe due to the lights being so dim and your team making me 2 hours behind schedule.
MATTHEW JAt $250 for two days, the charge seems exorbitant, but the people were a pleasure to work with
Roy SI didn’t get the dolly or moving blankets. I couldn’t use the online check in because I couldn’t reach the site because it was behind a locked gate. Then the key was in the wrong lock box.
NELS MPerson who processed my appliance dolly rental said she didn't work for U-Haul and was not making any money from U-Haul for her efforts. She seemed unfamiliar with the U-Haul website and took 20 minutes to complete the rental process. U-Haul needs to train staff at this location and provide them financial incentive to do the work.
PAUL Wthe people was there was really nice and polite and you didn't have to do a thing they hooked it up for you and told you have a good day and safe trip I would go back there anytime I need one or anything
KEVIN ZFound the place to drop off the Uhaul. Did not see an office and had a hard time finding the drop box. To which I called them and left a voicemail and message. Never got a returned phone call. We did end up finding the drop box
Deanna Mnothing to change the staff was very helpful and nice
debrah bBest rental experience yet!
George BMy Experience was crap, bit the people where I picked up were pleasent & helpful. First I was supposed to have a dolly to move my larger items. (nope) No dolly. We loaded our stuff and had to take a break die to the rain. We got to finish loading it after the rain stopped and went to unload. Upon taking our beds out of the uhaul all of our mattresses were soaked. My kids have memory foam which are like a giant sponge so that was a wonderful surprise. Next morning we go to do the next load and the check engine light comes on. Upon returning the man was very nice & said his field manager was to get in contact with me today. (Nope). I guess I will be calling back. Never had an experience like this with uhaul before and I have used them several times. So Not all that impressed with this go round!!!
Nicole D