Customer Reviews for Access Self Storage
(U-Haul Neighborhood Dealer)

247 reviews

635 N Midland Ave   Saddle Brook, NJ 07663

(201) 796-9424

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(201) 796-9424

635 N Midland Ave
Saddle Brook, NJ 07663

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Diane M 
Rating:
5.0

I don’t think there’s anything you could do. The person was very pleasant and very helpful.

LOUIS T 
Rating:
5.0

Customer did not leave a comment.

JOSE G 
Rating:
5.0

Customer did not leave a comment.

HECTOR M 
Rating:
5.0

In all the years it's been okay getting a rental from uhaul but hands down this is the Best Facility! Would definitely use again when needed.

Karl M 
Rating:
5.0

Customer did not leave a comment.

Peter S 
Rating:
5.0

Customer did not leave a comment.

NELSON A 
Rating:
5.0

Excellent location with very professional team. Rental vehicles always clean and ready.

Michael O 
Rating:
5.0

Good experience and great service .

Jeffrey C 
Rating:
5.0

Customer did not leave a comment.

Giovanni P 
Rating:
5.0

Customer did not leave a comment.

Nicole Y 
Rating:
5.0

Customer did not leave a comment.

Jordan C 
Rating:
5.0

Very nice Van no complaints at all. Thank you so much.

ZINA L 
Rating:
5.0

Aris was very professional, pleasant and clear about the rental policy. He reminded me of the hand truck and covers and just made the pick up very smooth. The front desk rep was so nice and friendly when I walked and exited the location. Great Job!

Arthur V 
Rating:
5.0

Customer did not leave a comment.

Lawanda M 
Rating:
5.0

Customer did not leave a comment.

Stephen W 
Rating:
3.0

Driven from AZ to NJ when we pu the van. My husband told mgr it was full of smoke. He did nothing. It was filthy in and out. Couldn’t see out of window. No window washer fluid. Driver window didn’t close completely it was cold. Smoke so bad I was loosing my voice by time of return. I am allergic to smoke get sinus infections was already loosing my voice. Explained to new person when ret the van. Also called CS left a complaint. I should never T have to get sick now. There was another van sitting there!!!!

William s 
Rating:
5.0

Customer did not leave a comment.

Larry D 
Rating:
5.0

Thnx always the best 👌 👍

EZZAT A 
Rating:
5.0

Uhaul at Midland Ave is by far the best Uhaul location I have rented from. They have trucks ready when promised and the personnel are great, courteous, attentive and informative.

Alfredo V 
Rating:
5.0

Customer did not leave a comment.

Jaime L 
Rating:
5.0

Customer did not leave a comment.

Dmitri K 
Rating:
5.0

Customer did not leave a comment.

MARK B 
Rating:
5.0

The customer service here was great. Very nice and helpful

Besnike A 
Rating:
3.0

Customer did not leave a comment.

diana s 
Rating:
5.0

Customer did not leave a comment.

Nathaniel S 
Rating:
5.0

Customer did not leave a comment.

Michael J 
Rating:
5.0

Everything about the rental was great. Staff was great, and the equipment was great.

JOSEPH M 
Rating:
5.0

Customer did not leave a comment.

MURTAZ K 
Rating:
1.0

The manager over there not proffered I rent the car at 5 pm and returned early like 7 pm I used it very little and he gave me till 8 pm or 10 pm and he took double charge from my bank account about $100 and it’s not fair and and very extra money and when I spoke to him he said it’s cost $11 for gallon of gas may be we didn’t use 1 or 2 gallons so he’s weird and that like thefts to my money !!!

Ali H 
Rating:
5.0

Customer did not leave a comment.

Ron C 
Rating:
5.0

U-haul representative should always walk outside and around the vehicle to inspect the damages on the truck with the customer so there's no discrepancy.

Chris V 
Rating:
5.0

Customer did not leave a comment.

Giorgi C 
Rating:
5.0

Quick, easy & friendly. I'll be back.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

I don't remember the front desk agent's name, but he seemed to like his job, he was very nice.

MIRNA S 
Rating:
5.0

Customer did not leave a comment.

EDWARD R 
Rating:
5.0

Customer did not leave a comment.

CORA G 
Rating:
5.0

Geo was the gentleman who helped me with the U-Haul van rental. He was very courteous and took time to explain everything to me. I have my A/V equipment at this same storage facility location so it makes it very convenient to rent from U-Haul here. I rent a U-Haul van from here at least 3 times a year and I always have a great experience. Booking online through uhaul.com is the way to go and all your records will be in your U-Haul account. Thanks again U-Haul & Geo from Access Storage. --Nathaniel

Nathaniel S 
Rating:
4.0

Customer did not leave a comment.

James D 
Rating:
5.0

nice place

MURTAZ K 
Rating:
4.0

Customer did not leave a comment.

John D 
Rating:
5.0

Customer did not leave a comment.

Arshad N 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

Front desk rep was professional and helpful. It was easy to book uhaul online and even easier to pick it up. Would recommend to anyone

Kathleen B 
Rating:
5.0

Nothing. Service Agent was excellent and all went well. .

Stephen L 
Rating:
5.0

For me was perfect! But is better if you inform next costumers that the truck doesn’t have cords and blankets

Jean m 
Rating:
5.0

Customer did not leave a comment.

Ana B 
Rating:
5.0

Great service, including an initial phone call from the location to confirm my reservation as I was running behind schedule.

Keith C 
Rating:
5.0

Customer did not leave a comment.

Albert P 
Rating:
4.0

Customer did not leave a comment.

jordan c 
Rating:
5.0

Equipment is too old and, even thou everything is working well, it seems like it will break at any second..

Javier C 
Rating:
5.0

While there ended up being a problem with the initial truck to be rented. The representative of the location. Did a great job taking care of the situation. Will definitely come back for either storage or to rent a truck. Have used the space rental site in the past

Edward A 
Rating:
5.0

Van was in good conditions, but doors are hard to close.

Javier C 
Rating:
5.0

Customer did not leave a comment.

Frank A 
Rating:
5.0

Customer did not leave a comment.

Kevin T 
Rating:
3.0

The van that I received had the wrong starting mileage and fuel level which indicates that the prior check in was not done properly. This created issues for my rental and additional time that was needed to sort through the issue. All this could have been avoided. It has nothing to do with my rental.

Jay L 
Rating:
5.0

This is the only location we will use now. We tried another once, but had to come back here. The employees are so nice and helpful and also accommodating.

Cara R 
Rating:
5.0

Customer did not leave a comment.

Anthony R 
Rating:
4.0

Customer did not leave a comment.

Guy P 
Rating:
5.0

Everything went perfectly smooth with renting a 10 ft truck from Access Storage who also provides Uhaul trucks. Access employees were professional and friendly. Truck was clean and ready to go. AAA service

Samantha L 
Rating:
4.0

The young woman who took care of me was very sweet. She answered my questions and was very helpful. She was friendly and polite. Was a very good experience.

jamie t 
Rating:
4.0

Customer did not leave a comment.

Brett P 
Rating:
5.0

Customer did not leave a comment.

Sammy B 
Rating:
5.0

Returning it was difficult. Site kept timing out. Had to call customer service and was stuck on the phone for an hour to return the vehicle.

Enes K 
Rating:
5.0

Customer did not leave a comment.

Nathaniel S 
Rating:
5.0

Staff at Access Self Storage are very helpful and friendly. Truck was great and so was the price. Thank you

Edward B 
Rating:
5.0

Nice people..fast service

ilia k 
Rating:
3.0

truck was old. Uhaul should update these trucks more frequently for the price they charge.

Andrew I 
Rating:
5.0

Customer did not leave a comment.

Vincent C 
Rating:
5.0

Customer did not leave a comment.

Juan C 
Rating:
5.0

Perhaps my best Uhaul experience so far! Everyone was friendly, the truck was impeccably kept.

Leigh D 
Rating:
3.0

Rep at location was not very knowledgeable

Jerri M 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L 
Rating:
5.0

Customer did not leave a comment.

Josue R 
Rating:
5.0

Customer did not leave a comment.

George A 
Rating:
5.0

Clean, easy to find location and helpful staff

Christopher M 
Rating:
5.0

The woman at the front desk was very helpful and friendly. A pleasure to work with her.

Steven E 
Rating:
5.0

there is only one lady at reception, she is very courteous and polite but she is very busy, she has to look after all matters alone, when there are more customers she can not handle all customers same time, need more staff

MUHAMMADW S 
Rating:
5.0

Keep up the great work!!!

todd l 
Rating:
3.0

The guy behind the counter was friendly enough, but he explained nothing. I did not like the check in process with the web page on my phone. None of the photos worked and I had to ask what to do. I got a text to check the van back in via the web that I did not know about because nothing was explained to me. I didn't even notice the text until after I got home. The tire pressure sensor was on when I picked up the vehicle. Sub par experience.

BRETT P 
Rating:
5.0

The lady at front desk I think her name was Patria was amazing, friendly, and very knowledgeable you should be honored to have her under your employ I will always use this place to rent uhaul

todd l 
Rating:
5.0

Customer did not leave a comment.

Theresa M 
Rating:
5.0

Customer did not leave a comment.

Alcangel P 
Rating:
5.0

Customer did not leave a comment.

GEORGEB R 
Rating:
4.0

Customer did not leave a comment.

Nicholas J 
Rating:
5.0

Nothing … you guys did a great job

ANEUDYS E 
Rating:
5.0

none

JOSEPH F 
Rating:
4.0

Returning a vehicle in the app does not work. When I upload a photo of the odometer/gas it gives an error to upload the photo again.

SHAHBAZ S 
Rating:
5.0

no comment

JOSEPH B 
Rating:
4.0

Very good experience

FRANCIS C 
Rating:
2.0

Rain started pouring once I hit the road with a fully loaded U-Haul Truck. Some how the floor in the truck got wet and ruined my couch. Nothing was done to correct the issue.

Michal Z 
Rating:
4.0

they were efficient and the experience was very good

Robert B 
Rating:
4.0

Customer did not leave a comment.

ROLANDO O 
Rating:
5.0

Customer did not leave a comment.

RICHARD A 
Rating:
5.0

Customer did not leave a comment.

Jennifer D 
Rating:
5.0

Lower mileage rate :D

Amin S 
Rating:
5.0

First time using Uhaul at this location. Very accommodating.

TIMOTHY F 
Rating:
1.0

When I went to pick up, they were not opened and when They got there I was told I possibly wouldn’t be able to get a truck, I should have gotten a call from u haul to go elsewhere. They gave me a return. I was 3 hours late to return, I got a call from them saying they wanted to call before they reported the truck stolen, that was completely an unnecessary statement to say to a customer, especially someone who answers the phone,

Denise G 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
No reviews have been submitted for this location.

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