Customer Reviews for Access Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Access Self Storage

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Kristal A.
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Customer did not leave a comment.

Raamiah E.
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Customer did not leave a comment.

Ernesto S.
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Customer did not leave a comment.

Juan M.
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Friendly and helpful staff

Maryellen L.
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Staff was polite, patient, and professional !

Stephen M.
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Great experience renting a 10 foot truck! Was fast, easy and affordable.

Cheyenne E.
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Customer did not leave a comment.

Claire B.
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No changes needed. Just continue with the great service you have been providing! Thank you! Sorry for delay in sending this reply - I haven't been online.

Odessa M.
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Excellent customer service. The rental agent was friendly and went above and beyond. It's nice to have great customer service during these times. Thank you!

Eduardo A.
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Have a broader selection of vehicles.

Susan J.
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Customer did not leave a comment.

Brian F.
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Nicholas M.
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Lawrence W.
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Excellent customer service from beginning to end, and top-quality vehicle!!

Peter M.
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Customer did not leave a comment.

DORIS C.
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This was my first rental and it could not have been easier. Very clean and neat office and the van was near to new. My husband drove it and found it easy to handle. we are contemplating renting with this office again in the near future.

Yuchen W.
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Super friendly staff!

Anthony F.
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Customer did not leave a comment.

Rouky M.
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Claire B.
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Robert C.
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Everything was easy. Friendly, helpful staff.

Roman R.
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Customer did not leave a comment.

Yuntong T.
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John J.
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Philip W.
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Cynthia C.
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Dominique B.
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Nothing snick at this location was awesome

Tyrone D.
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Customer did not leave a comment.

Valery G.
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The people working there are exceptional

Michael C.
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Make sure the vans are clean inside before the next rental.

Angela M.
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Customer did not leave a comment.

Genrietta S.
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Customer did not leave a comment.

Mercedes L.
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All was good no improvement needed.

Mary R.
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Customer did not leave a comment.

Guy P.
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Customer did not leave a comment.

John O.
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Jay L.
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I had an issue with the reservation. I called to change the pickup time to 8:00 am which was before they opened. I had signed up for mobile pick up. They said they changed it but it was not changed. I called when I got there and they were unable to help me. I called U-Haul and they helped. I also had an issue with uploading the necessary pictures to the U-Haul website. I had to try several times. At the end I received a notification that my Information was under review. This took some more time and eventually it went through. In the end I was late to where I had to be as I first got in the truck around 8:45. Not a good experience.

Guy P.
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The tires on the vehicle they rented were nearly bald. While the process was excellent the vehicle itself in my opinion needed some maintenance.

Dave R.
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Nothing because It was perfect customer satisfaction

Stephen K.
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The cost and availability of trucks and vans at Access Self-Service in Saddle Brook NJ makes the U-Haul experience very convenient.

Joanne E.
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Customer did not leave a comment.

John O.
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I did not get the dolly or the furniture pads that I requested.

Robyn P.
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It was obvious that the employees we dealt with, although courteous and attentive, were not in the least familiar with the truck we rented beyond the standard checking for dents and dings, mileage and a full gas tank. I drove the truck approximately 175 miles and was forced to deal with a number of defective items: 1) The truck was not standard with power windows, so it was necessary to crank the window up and down, which alone was not a big deal except that I was forced to constantly roll the window open and closed due to the fact that the driver's side mirror was loose and kept moving so that I could not properly see cars on my left side. Each time I rolled the window up and down to adjust the mirror, I had to hold on to the steering wheel with my right hand while reaching out with my left to make the adjustment and taking my eyes off the road ahead. It was an unsettling drive on busy New Jersey roads. Added to this fiasco was the fact that the knob on the window crank handle kept coming off making it nearly impossible to easily roll the window up and down. I paid nearly $500 to rent this truck and I can assure you that someone with less driving experience could have easily been in an accident.

Thomas B.
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The staff was excellent and I was happy with the value

roger S.
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Customer did not leave a comment.

Dorothy M.
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PICKING UP THE TRAILER WAS GREAT.THEY HOOKED UP THE TRAILER. WE CAN NOT BACK UP THE TRAILER AND ASKED THE MAN TO DO IT. HE SAID NO. MY WIFE WAS HAVING A HARD TIME TRYING TO DO IT. THE MAN SAID IT WAS NOT GOOD AND HAS TO BE INSIDE THE LINES. AFTER A LONG TIME A MAN WALKING BY ASKED IF COULD HELP. HE PARKED THE TRAILER.

Khalid J.
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The ladies were very friendly and fast to return the truck

Bruce G.
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Very convenient location and all done thru phone app

Kathleen S.
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Customer did not leave a comment.

Maddy Z.
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Overly priced going back to Penske

James R.
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Customer did not leave a comment.

Jay L.
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Yaron A.
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Yaron A.
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Michael W.
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My reservation was unavailable upon arrival. in fact The location I was sent to doesn't even rent trailers. Then after being bounced to 3 different u haul locations I was unable to rent any enclosed or even open trailer whatsoever even though I had called before I left Long Island to go to New Jersey to pick up my equipment. I opted to take the $50 guarantee and still had no trailer and was forced to rent a tell gate cooler trailer and put my items in the back of my pickup completely exposed to the elements. Once over the bridge and to New York stuck in traffic in a major rainstorm that Damaged all of my equipment. I could not pull over by a tarp or anything The cover my items because of the traffic. I was very upset because I did call To make sure I would have one there when I was directed to the 1st you haul facility. And you know what happened after that bounce bounce bounce nothing but a waste of time and my woodworking equipment soaked. I write you holes all the time either through my business or my personal use. I would not have going on my trip if I had not guaranteed I would have an enclosed trailer prior. I'm more disappointed in your call center many associates that tried to help me because it was out of their control. They were rather helpful and did what they could and offered to read me a truck but I can't drive 2 cars home. Thank you for hearing my venting but very disappointed

NICHOLAS S.
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Customer did not leave a comment.

Vanessa M.
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diane C.
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Oktay M.
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Bianca M.
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diane C.
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I have no complaints. Everything was nice and clean by Shawna as well as Betty they were very very helpful I appreciate their customer service

Jason M.
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Anthony was very nice and friendly!

Kareem W.
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Customer did not leave a comment.

Sergiy P.
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piotr D.
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Customer did not leave a comment.

Clinton M.
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Adrian B.
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The staff at this location is very unfriendly, spoke to them several times and the guy in particular made it seem like he was doing me a huge favor by even speaking with me. will not rent from them again.

Richard H.
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Customer did not leave a comment.

lisa M.
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Customer did not leave a comment.

robert B.
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Staff was excellent all went well

james R.
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Customer did not leave a comment.

Salim M.
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Provide a customer service phone number where customers can call and get answers to their questions other than: go to the U-Haul app. Refusing to engage with your customers during the rental process means you will loose many customers. You just lost me as a customer.

Kenneth L.
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Customer did not leave a comment.

Bruce M.
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I was misled regarding rates. When I went to pick up the van I was led to assume the rate was $95 plus mileage with 70 miles free. I wanted to drop off 26 hours after and had to pay a full day rate plus not another 70 miles. Very disappointed. Attendant was not a people person, very cold.

Bruce K.
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Customer did not leave a comment.

Olga K.
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Customer did not leave a comment.

angel L.
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Nothing you're amazing just keep going in that direction. Thanks for your loyalty.

thomas P.
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On a Saturday, there was only one person manning the office, store and storage facility. One customer wanted to rent a unit, I was trying to pick up a trailer, and another customer came in. Not a pleasant customer experience.

Tuvia B.
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It would have been helpful to have known that someone needed to be called to confirm identities.

Michael K.
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Customer did not leave a comment.

bill C.
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Nothing - only took a couple of minutes

Ambrose L.
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Betsy was very courteous and helpful with my rental, She made the rental experience extremely pleasant

William M.
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Customer did not leave a comment.

Stephanie B.
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The app to pick the van up wasn't working so I had to go inside. Very pleasant experience but it was odd to me that the mobile checkout via app or full site wouldn't work.

Anthony E.
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Customer did not leave a comment.

Adam K.
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It's very convenient to pick up a truck from the storage location.

Pawel T.
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Maybe some metro valve

Ari G.
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NOTE: The 1-star is for U-Haul itself, not this location. This location was perfectly fine. My experience with U-Haul was awful. The place itself was fine, but U-Haul itself is horrendous. I waited 15 minutes with a screaming toddler just for "Crystal" to "verify my identity" which consisted of 8 minutes of doing nothing, 2 minutes of asking me to take another picture, 3 minutes to do nothing again and finally ask for a phone number of literally *anyone* I know (seriously?) and another 2 minutes to finally call that person. THEN I finally get verified, get the keys, and am getting ready to check out the van in the app and there is an incorrect mileage reported in the app. As I am correcting it, the app fritzes out and insists I call customer service to continue. I call and wait ANOTHER 15 minutes, still with screaming toddler in the other car, just to have a rep tell me there's nothing she can do about it and I have to take a picture and call after the holiday weekend. But oh, also call them when I drop it off. Then when I return it, I call them and wait the requisite 10 minutes, I get another CS rep who basically again says she can't do anything and that the location has to handle it, and I have to call again tomorrow. So I call the place the next day, and what do you know, they're closed for the holiday weekend (despite my asking the UHaul CS rep if they'd be closed). Fortunately they had an answering service and actually offered to call me back the next day when they were open. They did so and handled the mix up. In summary: U-Haul and its customer service is useless and cannot do anything real to correct any mistakes (of which they don't mind making many). I won't ever use U-Haul again.

Mitchell G.
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Customer did not leave a comment.

Paul A.
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Customer did not leave a comment.

arthur S.
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Customer did not leave a comment.

Hany K.
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arthur S.
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Customer did not leave a comment.

Peter G.
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The pickup process is far too long. The website moves extremely slow.

kenneth C.
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Customer did not leave a comment.

Matthew S.
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Customer did not leave a comment.

Christine P.
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Service was outstanding, the ladies were extremely friendly and answered all my questions

Douglas D.
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I was frustrated at first when I was calling around looking for a vehicle. Kept being referred to the website, but that was no good because I didn't have access to a good browser or anything, just my not so smart phone. Finally I got a long hold. Drove past a place and went in. They were great, but the website referral just made me mad.

Edit D.
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Customer did not leave a comment.

Ricardo B.
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All work out good

No reviews have been submitted for this location.

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