The van I got should have been replaced a year ago. The car had 118,0000 miles on it, was rusty and had scuff marks all around including an accident in the back. The driver's seat couldn't be moved or adjusted, the driver's door wouldn't close properly, had to be forced shut, rain and cold air kept coming in and it was noisy while driving. The mirrors on both sides of the car couldn't be adjusted. This car needs to be replaced again, it's dangerous.
YARON A
Customer Reviews for Access Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reserved a 15 foot truck that would not start. Had to take a 10 foot truck and make more than one trip to finish my move. Salesman was nice and truck was clean.
ANTHONY AThis location does not have the ability to have an accurate listing of the online inventory. I reserved two different dollies online and got to the store and they did not have two of the items that I reserved. Not even the moving blankets.
SHARESE SYou're doing just fine, keep doing the good work.
JOSE LTook over 20 mins to return van, because rep decided to make a sale which arrived after I did. So I was forced to wait while other customer had payment issues.
HEATHER TThe app to either begin the reservation or drop off the vehicle is very slow and frustrating. I went in to the facility to have the agent complete it for me and was told that he couldn’t since I started it. Please update your technology.
JAY LThe sales person on premisses was SUPER FRIENDLY! great guy.
AHARON AWindshield needed to be cleaned, with glare at night it was difficult to see at times. There was a low windshield wiper fluid message on the dashboard as well. I had issues following the instructions to return the vehicle, it wouldn’t recognize my location, I had parked where I picked it up from.
CYNTHIA CGreat Service. Thank you
James DAlthough the truck was present at the sight the attendant had no idea that a truck was to be picked up. There were only six moving blankets available when I ordered 24. The moving dolly and hand truck could have been in the back of the truck before I picked it up rather than taking the time to get it out of the back of the store. The attendant had difficulty logging into the UHaull system adding additional time to the initial pick up (about 20+ min in total which was rather slow. I do not believe it was not the attendants fault but rather poor communication by the UHaul company to an affiliate. Considering I rented the truck weeks in advance and my needs were on the reciept I think the pickup process should have been a lot faster.
Paul MI was never told about the online check in. I even called Uhall about a half hour before I was to pick up the van and was not told about checking in online. I was told to go to the location. I went to pick up the van the counter person informed what I needed to do. Went on the app to check in. The app locked up. I wasted 1 hour of time trying to get checked in. It was a big waste of time and very aggravating. The whole process is terrible. When the customer service person saw the system was not working she went on the computer to help me with the check in for the rental. She was great. The system stinks! THE UHALL PROCESS FOR CHECKING IN TO PICK UP THE VAN STINKS!!!! UHALL needs to a much better process for this.
Gary CI don’t think there’s anything you could do. The person was very pleasant and very helpful.
LOUIS TIn all the years it's been okay getting a rental from uhaul but hands down this is the Best Facility! Would definitely use again when needed.
Karl MExcellent location with very professional team. Rental vehicles always clean and ready.
Michael OGood experience and great service .
Jeffrey CVery nice Van no complaints at all. Thank you so much.
ZINA LAris was very professional, pleasant and clear about the rental policy. He reminded me of the hand truck and covers and just made the pick up very smooth. The front desk rep was so nice and friendly when I walked and exited the location. Great Job!
Arthur VDriven from AZ to NJ when we pu the van. My husband told mgr it was full of smoke. He did nothing. It was filthy in and out. Couldn’t see out of window. No window washer fluid. Driver window didn’t close completely it was cold. Smoke so bad I was loosing my voice by time of return. I am allergic to smoke get sinus infections was already loosing my voice. Explained to new person when ret the van. Also called CS left a complaint. I should never T have to get sick now. There was another van sitting there!!!!
William sThnx always the best 👌 👍
EZZAT AUhaul at Midland Ave is by far the best Uhaul location I have rented from. They have trucks ready when promised and the personnel are great, courteous, attentive and informative.
Alfredo VThe customer service here was great. Very nice and helpful
Besnike AEverything about the rental was great. Staff was great, and the equipment was great.
JOSEPH MThe manager over there not proffered I rent the car at 5 pm and returned early like 7 pm I used it very little and he gave me till 8 pm or 10 pm and he took double charge from my bank account about $100 and it’s not fair and and very extra money and when I spoke to him he said it’s cost $11 for gallon of gas may be we didn’t use 1 or 2 gallons so he’s weird and that like thefts to my money !!!
Ali HU-haul representative should always walk outside and around the vehicle to inspect the damages on the truck with the customer so there's no discrepancy.
Chris VQuick, easy & friendly. I'll be back.
Robert BI don't remember the front desk agent's name, but he seemed to like his job, he was very nice.
MIRNA SGeo was the gentleman who helped me with the U-Haul van rental. He was very courteous and took time to explain everything to me. I have my A/V equipment at this same storage facility location so it makes it very convenient to rent from U-Haul here. I rent a U-Haul van from here at least 3 times a year and I always have a great experience. Booking online through uhaul.com is the way to go and all your records will be in your U-Haul account. Thanks again U-Haul & Geo from Access Storage. --Nathaniel
Nathaniel Snice place
MURTAZ KFront desk rep was professional and helpful. It was easy to book uhaul online and even easier to pick it up. Would recommend to anyone
Kathleen BNothing. Service Agent was excellent and all went well. .
Stephen LFor me was perfect! But is better if you inform next costumers that the truck doesn’t have cords and blankets
Jean mGreat service, including an initial phone call from the location to confirm my reservation as I was running behind schedule.
Keith CEquipment is too old and, even thou everything is working well, it seems like it will break at any second..
Javier CWhile there ended up being a problem with the initial truck to be rented. The representative of the location. Did a great job taking care of the situation. Will definitely come back for either storage or to rent a truck. Have used the space rental site in the past
Edward AVan was in good conditions, but doors are hard to close.
Javier CThe van that I received had the wrong starting mileage and fuel level which indicates that the prior check in was not done properly. This created issues for my rental and additional time that was needed to sort through the issue. All this could have been avoided. It has nothing to do with my rental.
Jay LThis is the only location we will use now. We tried another once, but had to come back here. The employees are so nice and helpful and also accommodating.
Cara REverything went perfectly smooth with renting a 10 ft truck from Access Storage who also provides Uhaul trucks. Access employees were professional and friendly. Truck was clean and ready to go. AAA service
Samantha LThe young woman who took care of me was very sweet. She answered my questions and was very helpful. She was friendly and polite. Was a very good experience.
jamie tReturning it was difficult. Site kept timing out. Had to call customer service and was stuck on the phone for an hour to return the vehicle.
Enes KStaff at Access Self Storage are very helpful and friendly. Truck was great and so was the price. Thank you
Edward BNice people..fast service
ilia ktruck was old. Uhaul should update these trucks more frequently for the price they charge.
Andrew IPerhaps my best Uhaul experience so far! Everyone was friendly, the truck was impeccably kept.
Leigh DRep at location was not very knowledgeable
Jerri M