Have a uhaul person in the building. Extra parts for uhaul trailers and trucks. Trailer had no extension for trailer lights, had to buy my own and leave them with trailer for next customer. Owner of accudry had to assist in rental.
Adam T
Customer Reviews for U Truck LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You will not find a better shop from which to rent a UHaul truck. The owners are extremely accommodating, super friendly and go out of their way to make sure your rental goes exactly as you planned it. Will definitely rent from them again when I need to.
Michael SEverything about this experience was horrible. I would do anything in my power to avoid this company in the future. Not only did my reservation get changed, it was moved to an entirely different city and the blankets I ordered were not in the truck at the new location. This was seriously the worst experience.
Donald BHard to find the street because the GPS takes you up another street but only when I looked at the location of the GPS I noticed the actual street was 1 block over. The street sign is hanging down so good luck reading it. The location for the drop off or pick up has no signage at all until you go up to the front door and see a little sign that says U-Haul. I would say if U-Haul continues to use this location they demand more signage so when a customer arrives at 11pm at night in a snow storm at temperature of 19° they aren't scrambling to find out where to park the truck and where in the the damn drop box for returning keys. You asked so I vented. This should help others in the same situation.
Louis FFriendly front counter. Had a smooth interaction. Nice and helpful.
Dustin FEveryone we dealt with was very friendly and helpful.
Chris MTelephone system was not in service and location needs better signage you have to turrn on dirt road of of main road . Very hard to find .
KEVIN AThe online process was cumbersome and faulty. AND, my bill has someone else's name on it
Tina SLocation was not lit at all, very hard to find the location and the key return box. After spending over 10 hours moving the last thing I wanted to do was spend an hour trying to figure out how to drop off the uhaul truck
Stephanie SCheck in and out were convenient and went very smoothly. Location worked well and was easy to maneuver the large truck around the parking lot.
Rebecca HIt was easy to do and saved us a lot of time.
Tom DMake sure mileage meters are in working order as well as your app for customers to upload required photos. Refund my $25.02!
Catherine TNo lights so had to use headlights to try and find everything. Didn't know we only had a 15 minute window, would have been good to have that information show up in UHaul App that I used.
Peter FService was courteous, but slow.
Marla BI had change my reservation pick up time from 3:30pm to 9am in the same day through the Uhaul call number that was given to me. For whatever reason they didn't see the update and were caught off guard when I arrived earlier than anticipated. No issue but I want to make sure that the next customer that does this has a pleasurable experience instead of having to wait additional time for the truck to be 100% ready.
Andrew HGreat experience helpful through whole part of are move!
David PThank u
Rebecca SVery friendly and efficient staff, excellent service and great folks to deal with.
Matthew DUHaul Customer Rep from your 800 call center promised the trailer would be available at 7:00a and would have a wench - neither were true. When I went to check out, the bill included additional expenses (Tow Guard?) that I didn’t order. The rep at the office said she was unable to remove this unapproved charge. No apologies for any of these problems were ever given. Bad experience. Not typical of my usual UHaul experience.
James CThe online drop off was great since the business was closed.
Reg TUhaul rental is a side hobby for this location with a non related primary business. Office area was a mess.
Kevin MDid not have hitch for sale or covers or anything??
Debbie FI've been through a few different locations. While this one is not on a more road, it was easy to get too. The checkout process was by far the easiest I have had ever. The people at this location were kind, helpful and I will start going here more when it's appropriate.
James sThere was a ton of ice on the windshield. If I had not had an ice scrpaper with me, it would have taken 30 minutes to defrost.
Eric LGreat truck, Great location. Maybe put the key drop box on the fence closest to the trucks. Not a bad location it was just cold.
Peter SI was not pleased with the fact that I had to drive 30 minutes out of my way to get the U-Haul. The man who I spoke with to confirm the change from the main office was rather smug, as well.
Tyson MThe receptionist was wonderful, however the owner couldn't bother to end a phone conversation that was extremely personal and very unprofessional.
Caroline KThis is the 2nd time we have rented from this location and both times took us almost an hour to check out even though we had placed the order online. The fault of the long check out time appeared to be a corporate situation as the info needed at the location was not available through computer. The 2nd time we had signed up for the U-Haul app so that we could expediate the check-out process and this took even longer. I do not blame the location as they were as helpful as they could be considering the "disaster" with the online check-in. I was asked to send my photo so they could compare to my license. Then they wanted a photo of me with a U'-Haul sign. Then they needed another photo of my license. We were an hour late getting to the location and had to pay two men for that wasted hour. I am very upset about this situation. I have rented U-Haul trucks so many times I can't count yet it seems to be getting harder and harder to do so. My time is valuable and I do not appreciate it being wasted by U-Haul's horrible check-in situation. I paid for people to sit and wait for me to show up on the job. To say the least it was a frustrating situation that I paid a great deal of money to be a part of. I believe that U-Haul needs to compensate me for my wasted time and the men I had to pay. The App was a waste. I am very disappointed with everything!
Lisa CI have STILL not heard back in regards to my refund and will be reporting to the BBB shortly
Courtney CThe pick up and drop off experiences were great. The folks there were friendly and helpful.
LARRY BDenise was extremely helpful and very knowledgeable. She answered all of my questions, and I will definitely rent from her again.
Janet BEverything went smoothly, friendly service.
JENNIFER GWonderful please people that Chuck was absolutely spotless I love the customer service to me that is the most important factor in any business very good with people
KATHALEEN YThe U-Haul website is very slow and cumbersome. I almost went to Budget Truck Rental due to not being able to open the UHaul site. The only reason I did not use budget which was less expensive was the available geographic locations.
Raymond FThe car hauler was not ready straps were frozen hauler was frozen to the ground I was not given instructions how to tie the car down
JIM AI brought the UHaul trailer back to the 3165 Mullins Crt location as specified in my paperwork. No one offered to help me drop it off. I went into the building to make sure they were aware I was leaving it. They told me "it's not in our system" and I waited 15 minutes until they decided I was supposed to return it to another location and if I didn't, they would charge me a $50 fee. UHaul makes a mistake and expects a customer to pay $50. They didn't offer to fix it until I said it was unfair. I will be worried about using UHaul in the future.
KENT BClerk could not/would not manually enter the credit card as your system could not read the card because it is chipped? When we rented from U-Haul in Cass City had the same issue but the clerk manually entered without issue. The steering on the truck was horrible, per my husband who drives OTR with CDL. Also the truck had a horrible rattle and we could not get the cargo lights to come on/stay on for unloading. We got the job done but were not satisfied with the equipment or the fact we had run our debit card which is the only card we had without a chip!
CHRIS MIt is not a big place but they had the exact trailer I wanted. I didn't go to a different location because the other location quoted me a much higher rate than j found on line. This location was very good!
RICHARD BVery Nice and Cooperative Staff !
JEFF OLady made us clean the floorboard with winded because of some dirt. No mud, less than a handful of dirt. The cab was not left filthy, just dirt from our shoes. Pretty sure it's her job to clean the vehicles between uses not the costumers. Never have I had to do this, and I've rented uhaul many times in my life.
Angeline GCustomer service was great!
BRENT SWait staff was efficient, friendly and flexible. I will definitely rent at this location again.
debra aVery professional
RICHARD ALocating a truck was difficult. No one had a 17 ft that I wanted so I had to settle on the 14ft. The Oxford location was close but they do not rent on weekends??? very strange since this is when most people move. Also, the rental location was in an area that is very difficult to find. No signs or markers indicating where it is.
THOMAS ZPeople there were friendly and very helpful. Equipment was in great shape
john cVery nice, personable people.
brad pI arrived to pick up the trailer and forgot to bring a 7 to 4 flat adapter. The sales person went to grab one for me to borrow. After plugging the trailer in the lights werent working, he immediately blamed it on my vehicle, and MY plug wasnt working.. After going to buy another adapter (this one had LED indicators showing that power was coming from my vehicle) turned out the trailer lights didnt work. Salesperson claimed that they worked for the last customer that used the trailer... Highly unlikely.. Huge waste of my time and money..
Jeffrey HA few hours before my husband was in route to pick up the uhaul, a person from this location called to ask if we were still coming to pick up. They also mentioned that I might want to consider insurance, and i said i would think about it, not intending to purchase extra insurance. Well, they charged my husband for it anyway, because they told him that I had said I wanted the insurance. I do not like that this conversation was fabricated in an attempt to charge me extra fees. This fee was $28, and their response was "My name is Antoine Ralph, Area Field Manager with the Uhaul Co of Detroit. I have issued a credit of $14 for the Safemove protection to the credit card used for the rental. I apologize for the mixup and I thank you for choosing Unaul." Well, Unaul, I would like the whole fee returned. This location knew we were coming to pick up the truck, but we had to wait while they moved other vehicles to get to it. The windshield wipers didn't work on the truck.
ROCHELLE HVery poor knowledge of point of sale/ web best, I am a prior corporate employee I was not impressed to see that uhaul dealers are not getting proper training based on haul computer scheduling
THOMAS CExcellent service. Very courteous and helpful. Issue with reservation was resolved very efficiently and in an effective manner. Definitely recommend this location to other customers. Thank you.
AJIT GHave reserved item ready when renter arrives.
DAN M