The online process was cumbersome and faulty. AND, my bill has someone else's name on itTina S.
Trailer Rental & Towing in Oxford, MI at AccuDry LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Oxford, MI 48371
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Location was not lit at all, very hard to find the location and the key return box. After spending over 10 hours moving the last thing I wanted to do was spend an hour trying to figure out how to drop off the uhaul truckStephanie S.
Check in and out were convenient and went very smoothly. Location worked well and was easy to maneuver the large truck around the parking lot.Rebecca H.
It was easy to do and saved us a lot of time.Tom D.
Make sure mileage meters are in working order as well as your app for customers to upload required photos. Refund my $25.02!Catherine T.
No lights so had to use headlights to try and find everything. Didn't know we only had a 15 minute window, would have been good to have that information show up in UHaul App that I used.Peter F.
Service was courteous, but slow.Marla B.
I had change my reservation pick up time from 3:30pm to 9am in the same day through the Uhaul call number that was given to me. For whatever reason they didn't see the update and were caught off guard when I arrived earlier than anticipated. No issue but I want to make sure that the next customer that does this has a pleasurable experience instead of having to wait additional time for the truck to be 100% ready.Andrew H.
Great experience helpful through whole part of are move!David P.
Thank uRebecca S.
Very friendly and efficient staff, excellent service and great folks to deal with.Matthew D.
UHaul Customer Rep from your 800 call center promised the trailer would be available at 7:00a and would have a wench - neither were true. When I went to check out, the bill included additional expenses (Tow Guard?) that I didn't order. The rep at the office said she was unable to remove this unapproved charge. No apologies for any of these problems were ever given. Bad experience. Not typical of my usual UHaul experience.James C.
The online drop off was great since the business was closed.Reg T.
Uhaul rental is a side hobby for this location with a non related primary business. Office area was a mess.Kevin M.
Did not have hitch for sale or covers or anything??Debbie F.
I've been through a few different locations. While this one is not on a more road, it was easy to get too. The checkout process was by far the easiest I have had ever. The people at this location were kind, helpful and I will start going here more when it's appropriate.James S.
There was a ton of ice on the windshield. If I had not had an ice scrpaper with me, it would have taken 30 minutes to defrost.Eric L.
Great truck, Great location. Maybe put the key drop box on the fence closest to the trucks. Not a bad location it was just cold.Peter S.
I was not pleased with the fact that I had to drive 30 minutes out of my way to get the U-Haul. The man who I spoke with to confirm the change from the main office was rather smug, as well.Tyson M.
The receptionist was wonderful, however the owner couldn't bother to end a phone conversation that was extremely personal and very unprofessional.Caroline K.
This is the 2nd time we have rented from this location and both times took us almost an hour to check out even though we had placed the order online. The fault of the long check out time appeared to be a corporate situation as the info needed at the location was not available through computer. The 2nd time we had signed up for the U-Haul app so that we could expediate the check-out process and this took even longer. I do not blame the location as they were as helpful as they could be considering the "disaster" with the online check-in. I was asked to send my photo so they could compare to my license. Then they wanted a photo of me with a U'-Haul sign. Then they needed another photo of my license. We were an hour late getting to the location and had to pay two men for that wasted hour. I am very upset about this situation. I have rented U-Haul trucks so many times I can't count yet it seems to be getting harder and harder to do so. My time is valuable and I do not appreciate it being wasted by U-Haul's horrible check-in situation. I paid for people to sit and wait for me to show up on the job. To say the least it was a frustrating situation that I paid a great deal of money to be a part of. I believe that U-Haul needs to compensate me for my wasted time and the men I had to pay. The App was a waste. I am very disappointed with everything!Lisa C.
I have STILL not heard back in regards to my refund and will be reporting to the BBB shortlyCourtney C.
The pick up and drop off experiences were great. The folks there were friendly and helpful.LARRY B.
Denise was extremely helpful and very knowledgeable. She answered all of my questions, and I will definitely rent from her again.Janet B.
Everything went smoothly, friendly service.JENNIFER G.