Customer Reviews for Ace Auto Repair
(U-Haul Neighborhood Dealer)

128 reviews

3344 Eisenhauer Rd   San Antonio, TX 78218

(210) 591-7365

Location Hours

  • Mon-Sat: 10 am - 6:30 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(210) 591-7365

3344 Eisenhauer Rd
San Antonio, TX 78218

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6:30 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bonnie C. 
Rating:
5.0

The owner was fantastic and great to talk to. I had zero issues and the trailer was ready to go upon my arrival. Highly recommend this location.

James H. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

Such a friendly place. The owner was awesome and kind.

Kristen P. 
Rating:
5.0

Customer did not leave a comment.

Diego D. 
Rating:
4.0

Appearance of the place is not appealing, however, the owner was very customer oriented and very friendly.

Thomas S. 
Rating:
5.0

Mr Miller was professional, friendly and thorough Will use again in the future thank you Mr. Miller

Deborah R. 
Rating:
5.0

Customer did not leave a comment.

Nichol H. 
Rating:
5.0

Customer did not leave a comment.

Rebecka H. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan V. 
Rating:
1.0

Location was closed . No where to Park vehicle. Called uhaul and got a runaround on what to do with vehicle. Customer service was abrupt, and not interested in helping.

Chris R. 
Rating:
1.0

The employee was great but the location was less than desirable. Huge pothole in the driveway to enter, overcrowded with old cars, office space looked like a storage facility.

Michael Z. 
Rating:
5.0

Excellent experience. Tim was very knowledgeable!

Emmanuel M. 
Rating:
3.0

Customer did not leave a comment.

sean J. 
Rating:
3.0

Multiuse facility. Not very well kept. Friendly service. But reservation service is flawed. Confirmed rental and then switched to another truck and location. Confirmed furniture dolly but didn't have one.

MAHLON D. 
Rating:
5.0

Customer did not leave a comment.

Lucy R. 
Rating:
5.0

Customer did not leave a comment.

Melissa T. 
Rating:
5.0

Customer did not leave a comment.

Aric A. 
Rating:
4.0

Really don't know why this company gets a bad wrap, sure it's an older establishment but the guy was spot on just a good chap. Would do business with them again.if I didn't move out of state.

WeS B. 
Rating:
4.0

This location was fast and friendly. That is rare during this pandemic. The gentleman was patient with me and explained why there were no appliance dollies. The 15' truck drove smoothly; no mechanical issues.

Tomekka H. 
Rating:
1.0

Customer service was very rude

Trey K. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY F. 
Rating:
5.0

Customer did not leave a comment.

Everett M. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY F. 
Rating:
5.0

Owner was very friendly and accommodating. Truck was clean and in good condition.

Michael C. 
Rating:
2.0

Customer did not leave a comment.

RICK ELLIS P. 
Rating:
5.0

Customer did not leave a comment.

Alexandra G. 
Rating:
5.0

Nothing, service was fast & affordable. Rep was helpful and very friendly!

martie H. 
Rating:
5.0

It was a great experience. Easy pick up & drop off, would certainly go here again.

Luke H. 
Rating:
5.0

Customer did not leave a comment.

brent C. 
Rating:
5.0

Customer did not leave a comment.

clodine S. 
Rating:
5.0

Customer did not leave a comment.

Derek M. 
Rating:
4.0

I would recommend this location because of the owner who operates it has such excellent customer service.

Catheryn P. 
Rating:
3.0

Customer did not leave a comment.

Axel F. 
Rating:
1.0

This vehicle had very bad tires. Why was it released to us to drive fully loaded for 1600 miles? The inner rear right tire blew out 120 miles into our trip late at night. Finally got thru to Raymond and he was able to get the tire fixed at the side of the road at 2:00am in the morning. On the third day of our trip we had the outer right rear tire go bald. Once again we had to call for service from the road. Leslie was very helpful. We had to wait for someone to come out and replace the tire. Yet another delay. Needless to say this was an awful experience that I hope never happens again. Making sure the tires are road worthy should be Uhaul's number one priority for safety of its customers.

david O. 
Rating:
5.0

Customer did not leave a comment.

Mack M. 
Rating:
3.0

Customer did not leave a comment.

Ana H. 
Rating:
4.0

The pickup location was good. The employee was very helpful and was great about answering my questions. The price could be better for such a small Trailer.

Christopher S. 
Rating:
5.0

None.... great expy

VICTOR C. 
Rating:
5.0

Customer did not leave a comment.

Judson M. 
Rating:
2.0

The pick-up location looked like an abandoned salvage yard. The counter rep was friendly and knowledgeable, but it was hard to get over the state of the property.

Mark M. 
Rating:
3.0

Customer did not leave a comment.

Victor B. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Menachem S. 
Rating:
5.0

Perfect!

richard M. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

It was a great experience. Had what I needed right away and I was in and out.

richard M. 
Rating:
4.0

I appreciated his kind demeanor.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

tim M. 
Rating:
5.0

Customer did not leave a comment.

gladys P. 
Rating:
5.0

Tim's instruction and preparation for the trailer I rented was as good as it gets. Excellent location, service and the trailers are well maintained!

john M. 
Rating:
1.0

The gentleman working at Ace was great, and it didn't take long to do the drop off. However, the facility is an old fix it shop with junk care laying around in tall grass. There's not much room to pull in, park, and hook up a trailer.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
4.0

Customer did not leave a comment.

Emily B. 
Rating:
5.0

Customer did not leave a comment.

Preston H. 
Rating:
3.0

Customer did not leave a comment.

Brittany B. 
Rating:
1.0

The truck was not on site for pick up, I had to take a larger vehicle and pay a fortune in gas $234. This is after I was told I would need to pick the vehicle up for a different location to the one I wanted. Then it took 3 hours, yes 3 hours to book the vehicle out. The guy was doing his best at the counter however the computer did not work. Two mangers showed up and eventually I got on my way and nearly missed my pick up as they closed at 4:30pm on a Friday. The pick up was 30 minutes away I thought arriving at 1pm at Uhaul would be plenty of time. There was no apology from either manger, in fact they ignored me completely. This must be the worst rental experience I have ever had. There was no offer of a discount or apology. Uhaul service is the worst I spent over $1000 on this rental you would think you would get a refund or recognition, nothing. I will use someone else next time the stress of missing the pick up was huge. I was polite and pleasant the whole time. Very poor service by the folks who organize the trucks and the local and regional manager. The only good person was the guy at the desk. I am so unhappy with Uhaul, so disappointed in so many ways. The truck and trailer we fine except for being a gas guzzler.

David W. 
Rating:
3.0

Improve entry way. Big pothole before entering.

Raul S. 
Rating:
3.0

The guy working was super nice and helpful but the location is super small and everything is just crammed in together

Jack W. 
Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
5.0

Super friendly, talkative, informative and knowledgeable. It was a pleasure

James H. 
Rating:
5.0

Thanks for the kind assistance!!

Ilene K. 
Rating:
5.0

Customer did not leave a comment.

Melissa J. 
Rating:
3.0

The lady at I talked to was condescending and not helpful in any way. Could not drop off at any place other then the place specified. Normally I could lease for three day before and I turn it back in now it two days. I picked it up on Sunday at 10:30 am and return it in Tuesday at 10:30 am.

Javier A. 
Rating:
4.0

Customer did not leave a comment.

lisa M. 
Rating:
5.0

Repair pothole in entrance to facility

William B. 
Rating:
5.0

He was very nice and friendly and very understanding and was very knowledgeable too.

christopher T. 
Rating:
3.0

Customer did not leave a comment.

Ken B. 
Rating:
4.0

Customer did not leave a comment.

ALMA T. 
Rating:
5.0

Tim was a pleasure to have met and helped in any way possible.

Bianca C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Very quickly and easy

yadira F. 
Rating:
4.0

The worker was nice and the whole process was quick and easy.

Jimmy B. 
Rating:
5.0

Na

Jonathan P. 
Rating:
5.0

Courteous and quick service. Well maintained equipment that performed well.

MILES M. 
Rating:
5.0

Customer did not leave a comment.

Kasabyan M. 
Rating:
3.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

The location is a bit messy, but the customer service is excellent. I would go there again because of the warm human interaction i got

Youngjo C. 
Rating:
5.0

Customer did not leave a comment.

beth W. 
Rating:
5.0

Customer did not leave a comment.

Eddie C. 
Rating:
3.0

My complaint is with Uhaul corporate over all. I rented a storage 10/10 and half was a water sprinkler, reserve a truck two days in advance and get to the location and there is no truck either they rented to someone else or over booked. However, it took them three hours to find a 26' located on Eisenhauer. It seems every time I need a truck I have to go way out of the way to a truck because corporate lied

Jacqueline S. 
Rating:
5.0

Very friendly and helpful service. I originally tried the large U-haul dealer on Old Austin Highway in San Antonio, but they are so rude and lazy that I left. I am so glad I rented here and had zero hassles and a great experience.

Randall A. 
Rating:
5.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Nice people, very helpful, lot is pretty tiny though

Sabra A. 
Rating:
3.0

Not a great location but the person waiting on me was excellent. Very helpful, cheerful. Excellent customer service.

Patricia S. 
Rating:
5.0

Excellent service, guy was super nice

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Alexandra O. 
Rating:
4.0

Took good care of me, Was glad they had a trailer available for me

wayne L. 
Rating:
1.0

I am being accused of not returning an extra utility dolly. I took 2 dolly's and I returned both of them, however, the location claims I was given 3 dolly's. NOT ACCURATE!!! I was given 2 dolly's total (1 appliance dolly and 1 utility dolly) and both were returned.

john B. 
Rating:
5.0

Tim was great. He got our rental quickly, and everything went off without a hitch! Thank you.

Ross G. 
Rating:
2.0

attendant could not get the reservation to go through for me or the customer in front of me. I had to wait over an hour even though I confirmed reservation online and paid online.

Joe L. 
Rating:
4.0

Customer did not leave a comment.

joseph G. 
Rating:
2.0

The man helping was so kind and joyful but the location was super cramped. It was very hard to pull in and drop off the trailer.

Stefanie B. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

Anitra Y. 
Rating:
5.0

Customer did not leave a comment.

Nicole G. 
No reviews have been submitted for this location.

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