Customer Reviews for Ace Auto Repair
(U-Haul Neighborhood Dealer)

213 reviews

3344 Eisenhauer Rd   San Antonio, TX 78218

(210) 591-7365

Hours

  • Mon–Sat
    10 am–6:30 pm
  • Sunday
    10 am–2 pm

Services at this Location:

Contact Us

(210) 591-7365

3344 Eisenhauer Rd
San Antonio, TX 78218

Services at this Location:

Hours

  • Mon–Sat
    10 am–6:30 pm
  • Sunday
    10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TAWNYA S. 
Rating:
3.0

I misidentified my drop off city and paid approximately $100 more than I should have. It was my error but no one has been able to assist me. I talked to the pickup and drop off locations and they both said it had to be Uhaul. I called Uhaul and they said the drop off location could request it.

Richard P. 
Rating:
3.0

They did not have the dolly that I had reserved. I should have been notified.

Cindi D. 
Rating:
5.0

It went as well as it could have. Everything about the experience was positive. Puck up to drop off.

Lea D. 
Rating:
4.0

This location needs no improvement

Estella L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

The owner manager, wonderful gentleman.

jose G. 
Rating:
5.0

He was helpful and great

Cesar S. 
Rating:
4.0

Customer did not leave a comment.

Dileep B. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
2.0

Very helpful and cheery ppl the office was really messy though.

Jerron R. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

It was a quick and great experience i woukd recommend this place to my momma lol tim was awesome very awesome great vibe person willing to take care of what i needed .....

Leroy R. 
Rating:
4.0

Customer did not leave a comment.

joseph L. 
Rating:
3.0

Customer did not leave a comment.

Ken H. 
Rating:
2.0

Team member was super helpful nice and knowledgeable. Simple and easy return

Sara C. 
Rating:
3.0

Customer did not leave a comment.

Talita D. 
Rating:
5.0

Awesome customer service experience. Best experience I've ever had from Uhaul.

IDA A. 
Rating:
5.0

Customer did not leave a comment.

Evie R. 
Rating:
5.0

Lower the prices to expensive

elsa R. 
Rating:
3.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Jaimee H. 
Rating:
5.0

Great costumer service! He helped me make the decisions I needed to make for my move. I would highly recommend this location for in-town moving needs.

Kurt S. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Ace Automotive's owner,Tim, is a great agent for U-Haul. Everytime we rent, which is once or twice a year, it has become an event to look forward to rather than a drag. Tim is able to get you in and out quickly, unless you're like us and enjoy Tims conversations. I have always recommended Ace Automotive as the go to for your U-Haul needs as well as auto repair. Tim and Ace Automotive have been a staple in our neighborhood and surrounding areas in San Antonio for decades and the same is true today. U-Haul is lucky to have such a fine man to partner with.

Danalynn C. 
Rating:
5.0

Tim is one of those guys who immediately seems like an old friend. I'm a local customer who uses uhaul trailers a couple times a year, and now I've found my go-to location. Big thanks!

BEN L. 
Rating:
2.0

Could not get ahold of anyone at 2 different phone numbers when trying to drop off. Gates were closed and located on a very busy street.

Elizabeth C. 
Rating:
4.0

Customer did not leave a comment.

Katherine W. 
Rating:
5.0

Customer did not leave a comment.

Jamie W. 
Rating:
1.0

The office was full of cobwebs and spiders. The trucks ac was not operational. The area is surrounded with deep potholes. But the service person was polite. But not available until the moment of the scheduled pick up time. Not at all sooner.

Monica O. 
Rating:
4.0

Customer did not leave a comment.

Annemarie L. 
Rating:
4.0

Better selection of vehicle sizes. Could not find a small 10 ft truck available in the entire San Antonio area.

Kathleen B. 
Rating:
3.0

The man was very nice and informative.

Kathrene P. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
3.0

The location was closed at the time of drop off... atleast an half an hour before the stated closing time...and as it was stated,if a personel had to chk in the equipment/vehicle I would be charged a convenience fee, wasn't pleased upon arrival to find the business place of return/drop off closed.

Ian G. 
Rating:
3.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Small wrecker site. Older gentlemen who needs help but is very knowledgeable

Rafael R. 
Rating:
5.0

Customer did not leave a comment.

Billie W. 
Rating:
4.0

Customer did not leave a comment.

Ryan R. 
Rating:
4.0

The off-hours drop off location was on the side of the road, outside of a locked gate with little/no parking for a second vehicle. Other than that it was fine. The employees helped me deal with an equipment issue quickly and with no fuss. Because of that, I'd definitely recommend this location.

NATHAN B. 
Rating:
5.0

excellent service! thank you!!!

Roman M. 
Rating:
1.0

Repair lot condition. Remove trash.

jason B. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Jasmine S. 
Rating:
5.0

this alice location is great

Laura A. 
Rating:
5.0

Customer did not leave a comment.

Rudy C. 
Rating:
2.0

The location was not clean and inviting. We had to wave someone down to open the gate to get in

Crysta W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy R. 
Rating:
5.0

Very nice and understanding,professional.

rosie A. 
Rating:
3.0

Customer did not leave a comment.

Robert A. 
Rating:
3.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Tim is kind courteous and efficient. He handled three rentals in less time then I have experienced one rental. The only minor suggestion is for him to organize office a bit. There are a bit of old parts laying around. Overall, great job!

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
1.0

Told operators that Cab of this rental was infested with tiny black ants thru, out basically nothing was done. Had to treat & deal with the ant problem on my own.also the locking latch to the rear box door had been mechanically cut thru as to which a pad lock would not work in keeping the door SECURE.

martin L. 
Rating:
5.0

Not one issue and everything went as planned and expected.

mark W. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Polite and courteous Management.

Stephen H. 
Rating:
3.0

I would day they need to clean the place up a bit. But Tim is awesome!

Eric N. 
Rating:
3.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

JAMES P H. 
Rating:
4.0

N/A

Marie ivelisse D. 
Rating:
5.0

Customer did not leave a comment.

Nilo A. 
Rating:
5.0

Customer did not leave a comment.

christopher B. 
Rating:
4.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
1.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Tim is always very helpful. Always very happy with the service.

ej M. 
Rating:
1.0

Customer did not leave a comment.

Rosa G. 
Rating:
2.0

It was very concerning leaving the trailer outside of the closed locked business gates. There wasn't much room between the drop area and the street with lots of traffic.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
4.0

The gentleman there was very professional and offered me a paper receipt I opted for an email receipt as he had customers. When I received the email all that was displayed were 0.00. I checked my credit card statement and it reflects an amount approximately $30+ dollars more than the original price quote of $163.00 one way from Yulee Fl. to San Antonio Tx.

Cipriano R. 
Rating:
5.0

In my experience. I went to a location close to me to rent and needed to take from San Antonio, TX to Baytown, Tx. But even throw they had about 4 or 5 they were all for in town use not for out of town use so I had to go across town for one. And I probably passed about 6 or 8 u- haul locations on my way across town and they all seamed to have plenty of trailers but apparently none to go out of town.

ARTURO G. 
Rating:
1.0

Truck was not safe to drive. Would not go into reverse. Tried to call location truck was rented from and no answer during normal business hours. Turns out they closed early. Had to cal U-Haul roadside assistance. Lots of added stress to an already stressful time of moving.

Elizabeth J. 
Rating:
3.0

Customer did not leave a comment.

Bilal C. 
Rating:
5.0

Customer did not leave a comment.

DONNIE H. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Returning the rental was easy and quick.

PABLO G. 
Rating:
3.0

Customer did not leave a comment.

Renee W. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
1.0

Nice man who runs the place. He could not have been more helpful and pleasant. However, the facilities are a mess. The huge pothole at the entrance prevented us from driving our car into the lot for fear of damaging the vehicle. This is not the lot owner's fault but the booking manager who directed me to this location, with whom I spoke, was horrible. When he got on the phone after the customer service rep called me at 4PM the day before my rental to tell me they would not have a 26 foot truck, he was rude and hung up the phone on me. Horrible customer service.

Gordon G. 
Rating:
5.0

I love Tim Miller from Ace Auto/U-Haul. He is just the best person ever!

Kaz S. 
Rating:
5.0

Customer did not leave a comment.

ALAN Y. 
Rating:
5.0

Customer did not leave a comment.

Bonnie C. 
Rating:
5.0

The owner was fantastic and great to talk to. I had zero issues and the trailer was ready to go upon my arrival. Highly recommend this location.

James H. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

Such a friendly place. The owner was awesome and kind.

Kristen P. 
Rating:
5.0

Customer did not leave a comment.

Diego D. 
Rating:
4.0

Appearance of the place is not appealing, however, the owner was very customer oriented and very friendly.

Thomas S. 
Rating:
5.0

Mr Miller was professional, friendly and thorough Will use again in the future thank you Mr. Miller

Deborah R. 
Rating:
5.0

Customer did not leave a comment.

Nichol H. 
Rating:
5.0

Customer did not leave a comment.

Rebecka H. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan V. 
Rating:
1.0

Location was closed . No where to Park vehicle. Called uhaul and got a runaround on what to do with vehicle. Customer service was abrupt, and not interested in helping.

Chris R. 
Rating:
1.0

The employee was great but the location was less than desirable. Huge pothole in the driveway to enter, overcrowded with old cars, office space looked like a storage facility.

Michael Z. 
Rating:
5.0

Excellent experience. Tim was very knowledgeable!

Emmanuel M. 
Rating:
3.0

Customer did not leave a comment.

sean J. 
No reviews have been submitted for this location.

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