Frank at Ace was extremely helpful. My experience was a delighful one. Thank you Frank!
Ramon Barretto
Customer Reviews for Ace Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements needed. The Auto Ace U-Haul offers by far the best service in town!!!
Gorman MerebManager there is so pleasant I wish people like that will be all over. Thank you so very much.
HENRYK SIEMEKVery professional, friendly and outstanding customer care.
JAMES UNDERWOODVery nice employee
Alex HaynesNo suggestions for improvement. This place is great. The two fellas that run it are unique, friendly, helpful, and efficient! I've rented trailers from them and returned trailers to them. It's always a fabulous experience.
Elizabeth FisherGreat experience! Hell of a lot easier than using tow straps and WAY cheaper than getting a tow.
Charles RosasDidn’t have the dolly I’d ordered. I had to go to another location to pick it up.
Partrick McConnaughey24/7 is not a good idea at this location.
Rosendo MorenoGreat Experience
Christopher HumanGreat service
Fernando OrgasThe owner was kind, however the other workers from the auto shop were not kind. They had a “guard dog” in the garage. We didn’t know where to park, the only open “spot” to park was in front of one of the garages. The workers watched us drive in, watched us park and when I opened my door one guy came running - yelling “no stop, don’t get out!!! The dog!!!” I quickly closed my door. They told us we couldn’t park there was the dog could reach us (from the distance of his leash)z we backed out and parked in the middle. While I was inside , my BF was outside. He had his small service dog with him. While he was trying to make light convo with the workers, the workers were not so kind. One even threatened my BFs dog and him. Again, the owner was kind and very apologetic for his worker, however the worker would not apologize. Only stated it was a misunderstanding.
Michelle SorensenGreat service
Walter WisdomExcellent customer service. Highly recommend.
asim merchantThis location could use some help at the beginning of the month.
NANTANYA Williams JrThe gentleman who ran this location was very kind and empathetic to my situation after another company did not provide my rental to me. He stayed open a little later to help me, which the other company Budget did not.
roberto viejoArrived at 545 PM to return rental. Location was closed (gates locked). Sign visibly stated that they were open until 630 PM.
Antony ClarkWhile the vehicle was ready and in good condition, the site itself was a mess and I was not a fan. The staff was friendly and helpful.
Steven MuntzGreat trailer, really good people to work with, towed vehicle very smoothly.
James H Martin JrSuper nice staff. Explained procedures clearly and entertained my furniture shopping ideas.
Anika CalhounTim is WONDERFUL!
EJ MosserGreat experience. The man who assisted with the rental was great to work with and the process was very simple. I would use this location in the future.
Eric BoothNothing really to improve. Easy, helpful experience all around.
Jeremy WhitleyI don’t like that I was charged for a dolly that I did not get an opportunity to use because it wasn’t on the back of the truck when I picked it up and the location was not open.
Sarah McKnightIt may be out of control but their previous customer was holding up on our time and it was time wasted for us
Leo BaeHelpful and courteous. This is a 40+ year old car repair shop in total disarray. Tim is a good guy. Certainly not your typical UHaul vender. However, he has the trailers in working order and on very short notice.
Robert CorderPick up was easy. Definitely will use this location again if needed.
Raul Rene GonzalezStaff were friendly and courteous. This location is too small for the equipment offered. As a result, it was hard to get into and get out of. The parking area had a trash pile in it, and the area was crowded with vehicles being repaired. I did not like this location.
Sandra MartinLimited inventory. Person very helpful but felt I was driving into a junkyard. The attendant though was very friendly and helpful.
Paul SinquefieldThe truck was not clean found other items in the truck not sure if they are clean daily but. And it was a bit smelly
Herbert WilliamsAbsolutely nothing, Tim is your Ambassador and cares about U Haul and us the customer. He hooks us up, checks our lights and sends us on our way with a smile. Returns are quick and courteous on the ground at the trailer. You have a superior manager here who made our rental easy, professional and caring, thank you.
george schmidtAce is not the most inviting looking facility. Piles of smelly garbage stacked up, way too close to the door
RICHARD RODDENDon't charge so much for the miles
Ticha KingFirst off my truck was dropped off before time and Y’ALL CHARGED ME ANOTHER $100 and I WANT MY DAMN MONEY BACK
Dereon KizzeeThis pick up location was my second attempt to get the rental I had reserved the previous day. Please be aware that the location on 8511 I-10 Lot 2, Converse, TX 78109 is no longer a Uhaul dealer according to the owner that I spoke to. There is no equipment and the location was still listed on the Uhaul website and on Google maps.
Jessica MartinThe location was easy enough to work with and the man there was helpful. However the site is not clean.
Rod HerbertHe was friendly
Von KhasayKeep smiling..
jesus MartinezGreat service! Always my go to!
Dex ChambersI misidentified my drop off city and paid approximately $100 more than I should have. It was my error but no one has been able to assist me. I talked to the pickup and drop off locations and they both said it had to be Uhaul. I called Uhaul and they said the drop off location could request it.
Richard PawlyThey did not have the dolly that I had reserved. I should have been notified.
Cindi DavisIt went as well as it could have. Everything about the experience was positive. Puck up to drop off.
Lea DesmarteauThis location needs no improvement
Estella Love - RiceThe owner manager, wonderful gentleman.
jose GallegoHe was helpful and great
Cesar SantosVery helpful and cheery ppl the office was really messy though.
Jerron RuzickaIt was a quick and great experience i woukd recommend this place to my momma lol tim was awesome very awesome great vibe person willing to take care of what i needed .....
Leroy RodriguezTeam member was super helpful nice and knowledgeable. Simple and easy return
Sara CarterAwesome customer service experience. Best experience I've ever had from Uhaul.
IDA AKETCHLower the prices to expensive
elsa RumeruGreat costumer service! He helped me make the decisions I needed to make for my move. I would highly recommend this location for in-town moving needs.
Kurt Solmundson