The owner was fantastic and great to talk to. I had zero issues and the trailer was ready to go upon my arrival. Highly recommend this location.James H.
Trailer Rental & Towing in San Antonio, TX at Ace Auto Repair
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in San Antonio, TX 78218
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Such a friendly place. The owner was awesome and kind.Kristen P.
Appearance of the place is not appealing, however, the owner was very customer oriented and very friendly.Thomas S.
Mr Miller was professional, friendly and thorough Will use again in the future thank you Mr. MillerDeborah R.
Location was closed . No where to Park vehicle. Called uhaul and got a runaround on what to do with vehicle. Customer service was abrupt, and not interested in helping.Chris R.
The employee was great but the location was less than desirable. Huge pothole in the driveway to enter, overcrowded with old cars, office space looked like a storage facility.Michael Z.
Excellent experience. Tim was very knowledgeable!Emmanuel M.
Multiuse facility. Not very well kept. Friendly service. But reservation service is flawed. Confirmed rental and then switched to another truck and location. Confirmed furniture dolly but didn't have one.MAHLON D.
Really don't know why this company gets a bad wrap, sure it's an older establishment but the guy was spot on just a good chap. Would do business with them again.if I didn't move out of state.WeS B.
This location was fast and friendly. That is rare during this pandemic. The gentleman was patient with me and explained why there were no appliance dollies. The 15' truck drove smoothly; no mechanical issues.Tomekka H.
Customer service was very rudeTrey K.
Owner was very friendly and accommodating. Truck was clean and in good condition.Michael C.
Nothing, service was fast & affordable. Rep was helpful and very friendly!martie H.
It was a great experience. Easy pick up & drop off, would certainly go here again.Luke H.
I would recommend this location because of the owner who operates it has such excellent customer service.Catheryn P.
This vehicle had very bad tires. Why was it released to us to drive fully loaded for 1600 miles? The inner rear right tire blew out 120 miles into our trip late at night. Finally got thru to Raymond and he was able to get the tire fixed at the side of the road at 2:00am in the morning. On the third day of our trip we had the outer right rear tire go bald. Once again we had to call for service from the road. Leslie was very helpful. We had to wait for someone to come out and replace the tire. Yet another delay. Needless to say this was an awful experience that I hope never happens again. Making sure the tires are road worthy should be Uhaul's number one priority for safety of its customers.david O.
The pickup location was good. The employee was very helpful and was great about answering my questions. The price could be better for such a small Trailer.Christopher S.
None.... great expyVICTOR C.
The pick-up location looked like an abandoned salvage yard. The counter rep was friendly and knowledgeable, but it was hard to get over the state of the property.Mark M.
It was a great experience. Had what I needed right away and I was in and out.richard M.
I appreciated his kind demeanor.Jeremy H.
Tim's instruction and preparation for the trailer I rented was as good as it gets. Excellent location, service and the trailers are well maintained!john M.
The gentleman working at Ace was great, and it didn't take long to do the drop off. However, the facility is an old fix it shop with junk care laying around in tall grass. There's not much room to pull in, park, and hook up a trailer.Andrew R.
The truck was not on site for pick up, I had to take a larger vehicle and pay a fortune in gas $234. This is after I was told I would need to pick the vehicle up for a different location to the one I wanted. Then it took 3 hours, yes 3 hours to book the vehicle out. The guy was doing his best at the counter however the computer did not work. Two mangers showed up and eventually I got on my way and nearly missed my pick up as they closed at 4:30pm on a Friday. The pick up was 30 minutes away I thought arriving at 1pm at Uhaul would be plenty of time. There was no apology from either manger, in fact they ignored me completely. This must be the worst rental experience I have ever had. There was no offer of a discount or apology. Uhaul service is the worst I spent over $1000 on this rental you would think you would get a refund or recognition, nothing. I will use someone else next time the stress of missing the pick up was huge. I was polite and pleasant the whole time. Very poor service by the folks who organize the trucks and the local and regional manager. The only good person was the guy at the desk. I am so unhappy with Uhaul, so disappointed in so many ways. The truck and trailer we fine except for being a gas guzzler.David W.