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Merrill B
Customer Reviews for Ace Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Frank at Ace was extremely helpful. My experience was a delighful one. Thank you Frank!
Ramon BNo improvements needed. The Auto Ace U-Haul offers by far the best service in town!!!
Gorman MManager there is so pleasant I wish people like that will be all over. Thank you so very much.
HENRYK SVery professional, friendly and outstanding customer care.
JAMES UVery nice employee
Alex HNo suggestions for improvement. This place is great. The two fellas that run it are unique, friendly, helpful, and efficient! I've rented trailers from them and returned trailers to them. It's always a fabulous experience.
Elizabeth FGreat experience! Hell of a lot easier than using tow straps and WAY cheaper than getting a tow.
Charles RDidn’t have the dolly I’d ordered. I had to go to another location to pick it up.
Partrick M24/7 is not a good idea at this location.
Rosendo MGreat Experience
Christopher HGreat service
Fernando OThe owner was kind, however the other workers from the auto shop were not kind. They had a “guard dog” in the garage. We didn’t know where to park, the only open “spot” to park was in front of one of the garages. The workers watched us drive in, watched us park and when I opened my door one guy came running - yelling “no stop, don’t get out!!! The dog!!!” I quickly closed my door. They told us we couldn’t park there was the dog could reach us (from the distance of his leash)z we backed out and parked in the middle. While I was inside , my BF was outside. He had his small service dog with him. While he was trying to make light convo with the workers, the workers were not so kind. One even threatened my BFs dog and him. Again, the owner was kind and very apologetic for his worker, however the worker would not apologize. Only stated it was a misunderstanding.
Michelle SGreat service
Walter WExcellent customer service. Highly recommend.
asim mThis location could use some help at the beginning of the month.
NANTANYA WThe gentleman who ran this location was very kind and empathetic to my situation after another company did not provide my rental to me. He stayed open a little later to help me, which the other company Budget did not.
roberto vArrived at 545 PM to return rental. Location was closed (gates locked). Sign visibly stated that they were open until 630 PM.
Antony CWhile the vehicle was ready and in good condition, the site itself was a mess and I was not a fan. The staff was friendly and helpful.
Steven MGreat trailer, really good people to work with, towed vehicle very smoothly.
James HSuper nice staff. Explained procedures clearly and entertained my furniture shopping ideas.
Anika CTim is WONDERFUL!
EJ MGreat experience. The man who assisted with the rental was great to work with and the process was very simple. I would use this location in the future.
Eric BNothing really to improve. Easy, helpful experience all around.
Jeremy WI don’t like that I was charged for a dolly that I did not get an opportunity to use because it wasn’t on the back of the truck when I picked it up and the location was not open.
Sarah MIt may be out of control but their previous customer was holding up on our time and it was time wasted for us
Leo BHelpful and courteous. This is a 40+ year old car repair shop in total disarray. Tim is a good guy. Certainly not your typical UHaul vender. However, he has the trailers in working order and on very short notice.
Robert CPick up was easy. Definitely will use this location again if needed.
Raul RStaff were friendly and courteous. This location is too small for the equipment offered. As a result, it was hard to get into and get out of. The parking area had a trash pile in it, and the area was crowded with vehicles being repaired. I did not like this location.
Sandra MLimited inventory. Person very helpful but felt I was driving into a junkyard. The attendant though was very friendly and helpful.
Paul SThe truck was not clean found other items in the truck not sure if they are clean daily but. And it was a bit smelly
Herbert WAbsolutely nothing, Tim is your Ambassador and cares about U Haul and us the customer. He hooks us up, checks our lights and sends us on our way with a smile. Returns are quick and courteous on the ground at the trailer. You have a superior manager here who made our rental easy, professional and caring, thank you.
george sAce is not the most inviting looking facility. Piles of smelly garbage stacked up, way too close to the door
RICHARD RDon't charge so much for the miles
Ticha KFirst off my truck was dropped off before time and Y’ALL CHARGED ME ANOTHER $100 and I WANT MY DAMN MONEY BACK
Dereon KThis pick up location was my second attempt to get the rental I had reserved the previous day. Please be aware that the location on 8511 I-10 Lot 2, Converse, TX 78109 is no longer a Uhaul dealer according to the owner that I spoke to. There is no equipment and the location was still listed on the Uhaul website and on Google maps.
Jessica MThe location was easy enough to work with and the man there was helpful. However the site is not clean.
Rod HHe was friendly
Von KKeep smiling..
jesus MGreat service! Always my go to!
Dex CI misidentified my drop off city and paid approximately $100 more than I should have. It was my error but no one has been able to assist me. I talked to the pickup and drop off locations and they both said it had to be Uhaul. I called Uhaul and they said the drop off location could request it.
Richard PThey did not have the dolly that I had reserved. I should have been notified.
Cindi DIt went as well as it could have. Everything about the experience was positive. Puck up to drop off.
Lea DThis location needs no improvement
Estella LThe owner manager, wonderful gentleman.
jose GHe was helpful and great
Cesar SVery helpful and cheery ppl the office was really messy though.
Jerron RIt was a quick and great experience i woukd recommend this place to my momma lol tim was awesome very awesome great vibe person willing to take care of what i needed .....
Leroy RTeam member was super helpful nice and knowledgeable. Simple and easy return
Sara CAwesome customer service experience. Best experience I've ever had from Uhaul.
IDA ALower the prices to expensive
elsa R