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JOHNNY S
Customer Reviews for Ace Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service. Very friendly and courteous staff. Rented several times in the past and will continue to do so.
PAUL MEverything was great. Staff professional and well informative
CLAUDETTE CI had to leave my trailer on the side of the road I was questioning about the security of the trailer. After speaking with customer service they advised me to leave it there - I am still not sure this was the best option. All other U-Haul items were behind a locked fence
MICHAEL MExcellent service.
JOHN GI asked for a 2 day rental but I actually only needed 24 hours. Without asking the gentleman corrected it to a 1 day rental and saved me money. Nice
STEPHEN SAwesome
ROBBY EI used it one way and used my vehicle to finish which took me till 7 am the next day if I could dispute this charge I definitely would
RAMONA MGreat customer service each time I have rented. I'm really big on kindness so this really means a lot. Thank you uhaul.
ASHLEY WGreat service and great staff!
Luis RVery quick, easy, and efficient. The gentleman was very nice and eager to help us out. 12/10 experience!
MADISON HThat place sucks customer service sucks didn’t have what I requested and was told to go to another u-haul for what they didn’t have in stock very upset customer I will not endorse U haul to any other person
ELOGIO LStaff member polite and very helpful.
LORI BGuys here are always great
RAYMOND KNot much, I think every one of the locations I have visited in the two years have been a very good experience. I’ve been SAT-N.Carolina, N.Carolina-Colorado Springs,Colorado. And locally in San Antonio. All of the personal were professional.
CLIFFORD EAnother great experience with Tim.
EMMANUEL MGreat service
Abel ZThis is my favorite location to pickup or drop off! Very efficient and always helpful!
ARTHUR MThis location in particular is my favorite out of all the locations I’ve used over the years. I thank you your team and especially the owner of Ace. He’s always accessible and informative patient and as close to a friend is there client relationships allow. Thank you AWM.
ARTHUR MI was Inconvenienced on the day of pick up due to a truck not being available at my desired pick up time. I had reserved a truck 2 weeks prior online and was delayed in loading my truck by over 3 hours.
Ross SVery friendly and professional service
SCOTT GThe guy was great. Thank you for the service.
Jina KTim was very helpful as usual.
EJ MCompared to Penske, Home Depot, & Budget rental, Uhaul is number one when it comes to customer service, pricing, availability and a company I felt comfortable doing business with.
erika jI forgot to take photos of the odometer and the customer support noted my issue for the owner to see. Really helpful thank you :)
Rebecca IVery friendly and helpful
Norman PEntrance blocked when we first arrived
Dustin BThis location was fine overall, but Uhaul I will never use again.
Farid SCharged me a gas fee when I returned my rental the same amount.
Lamar PMy experience was ideal. Everything went smoothly and efficiently. The owner actually gave me a kotter pin to secure my trailer hitch to my mount, which I had lost. The receiving agent checked me in after hours and it all went, again, perfectly. Thanks so much for a glitch-free experience.
Charles SThe owner operater was awesome. Great people skills, helpful and just plain nice. The truck was well maintained, clean and ready to go. Thank you. I will definately rent from U Haul again.
Tina KFrank at Ace was extremely helpful. My experience was a delighful one. Thank you Frank!
Ramon BNo improvements needed. The Auto Ace U-Haul offers by far the best service in town!!!
Gorman MManager there is so pleasant I wish people like that will be all over. Thank you so very much.
HENRYK SVery professional, friendly and outstanding customer care.
JAMES UVery nice employee
Alex HNo suggestions for improvement. This place is great. The two fellas that run it are unique, friendly, helpful, and efficient! I've rented trailers from them and returned trailers to them. It's always a fabulous experience.
Elizabeth FGreat experience! Hell of a lot easier than using tow straps and WAY cheaper than getting a tow.
Charles RDidn’t have the dolly I’d ordered. I had to go to another location to pick it up.
Partrick M24/7 is not a good idea at this location.
Rosendo MGreat Experience
Christopher HGreat service
Fernando OThe owner was kind, however the other workers from the auto shop were not kind. They had a “guard dog” in the garage. We didn’t know where to park, the only open “spot” to park was in front of one of the garages. The workers watched us drive in, watched us park and when I opened my door one guy came running - yelling “no stop, don’t get out!!! The dog!!!” I quickly closed my door. They told us we couldn’t park there was the dog could reach us (from the distance of his leash)z we backed out and parked in the middle. While I was inside , my BF was outside. He had his small service dog with him. While he was trying to make light convo with the workers, the workers were not so kind. One even threatened my BFs dog and him. Again, the owner was kind and very apologetic for his worker, however the worker would not apologize. Only stated it was a misunderstanding.
Michelle SGreat service
Walter WExcellent customer service. Highly recommend.
asim mThis location could use some help at the beginning of the month.
NANTANYA WThe gentleman who ran this location was very kind and empathetic to my situation after another company did not provide my rental to me. He stayed open a little later to help me, which the other company Budget did not.
roberto vArrived at 545 PM to return rental. Location was closed (gates locked). Sign visibly stated that they were open until 630 PM.
Antony CWhile the vehicle was ready and in good condition, the site itself was a mess and I was not a fan. The staff was friendly and helpful.
Steven MGreat trailer, really good people to work with, towed vehicle very smoothly.
James HSuper nice staff. Explained procedures clearly and entertained my furniture shopping ideas.
Anika CTim is WONDERFUL!
EJ MGreat experience. The man who assisted with the rental was great to work with and the process was very simple. I would use this location in the future.
Eric BNothing really to improve. Easy, helpful experience all around.
Jeremy WI don’t like that I was charged for a dolly that I did not get an opportunity to use because it wasn’t on the back of the truck when I picked it up and the location was not open.
Sarah M