Fill gas before renting
roy l
Customer Reviews for Ace Hardware Kempsville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fill up gas before renting
Roy LFill gas before renting
Roy LFill gas tank full before renting
ROY LKeep gas full before renting
ROY LThe staff at this location was very nice. I would definitely rent from this location over the one on Virginia Beach Blvd
Sarah CI was overcharged
NAOMI SI honestly want a refund because the truck was so disgusting I didn't even want to drive it. I tried to fight through it and didn't want to be mean but the truth is that the vehicle is nasty and it smelled like used kitty litter.
Victoria PKeep gas full before renting
Roy LFill tank full before renting
Roy LAdd ramp
Smith SEverybody I dealt with was excellent.
Noel LYou probably shouldn’t book a rental back to back with someone that didn’t return theirs on time.
Ronald BFill gas full before renting
roy lNothing
Peter JKeep gas full before renting
Roy LKeep the gas full before renting
Roy LHelpful associate and ease of pick up and return. Thank you.
Renee BI asked for the van for four hours and I believe I was signed up for eight hours in error. I didn’t catch it when looking over the contract and I don’t believe it was done on purpose. So I paid more than I should’ve. But the location, and personnel working there are top notch and I will rent from them again. Their equipment is always ready and clean as well.
Danew TKeep gas full before renting.
Roy LKeep up!
Gicuru MThey were kind enough to let me inflate the tires on my hand truck and overall the customer service was excellent.
Loralyn SNothing
Marie hKeep gas full before renting
Roy LEvery was well done.
David LLocation was fine. Check in process was difficult, in particular the need to add an additional contact was not explained ahead of time and the agent’s calls were being blocked as spam for my wife so I had to ask a friend and he said the agent was rude and basically just said ‘If your friend doesn’t return the UHaul you are on the hook for it’ and hung up.
Michael SKeep gas full when renting
ROY LKeep gas full before renting
ROY LThe entire U-Haul system was down when I wanted my van. I had to wait several hours before I could pick it up. Completely UNACCEPTABLE for a company which has been in business for decades.
Kenneth LId only recommend bc this location would be the lesser of the evils out there. Customer service is dry, desert dry! On top of that, the customer pretty much does 90% of their job. So for me to put the truck rental in drive and experience how poorly maintained the vehicle is at only 130k miles was really disappointing knowing they have 1 job, maintain your rental fleet. Steering was sloppy, acceleration was non existent, the engine sounded like it had Covid. Worst rental vehicle in my 20 plus years of driving! Luckily we only needed it for 10 miles………
Jonathan AKeep gas full before renting
roy lGreat gas mileage! I was disappointed that my truck did not have a loading ramp. The overall rental and experience was excellent! Perfect fit for our need.
Claudia YExcellent customer service
Angela BI didn’t receive the hand dolly that I paid for
Francesca KFriendly
stephanie pKeep the gas full before renting
Roy LStaff at this ACE Hardware is always friendly and very welcoming. Having them as a UHaul point is just a bonus. As far as the UHaul itself, trucks were in good condition, clean and ran great. I will definitely use this location again.
Benjamin KThe woman at the counter was crazy rude. The truck was absolutely disgusting, parts inside the cab were broken and the air conditioner did not work. Worst uhaul experience ever.
Kayla MAlways a good experience
CATHY TKeep the gas full before renting
Roy LVery helpful and family friendly environment!
Linda Wlocation doesn't have self-check in, so waiting at the front counter to re-do everything I did online, was a total waste of my time. Van needed oil change, problem with driver seat adjustment and cracked side mirror. Didn't feel like a safe drive. I would have asked for a different van, however, no others on the lot.
Lisa BTruck was dirty on the inside. Fuel gage did not work. When I brought to attention of the lady at the desk, she acted like I did something wrong. When I returned the unit was told I have to go get someone and off she walked to find someone else to check me in. She stated she doesn’t do it on these phones now. This is the second time I’ve rented from this location and the last. The lady at the front desk is not friendly at all and does not know what she is doing when it comes to renting a U-Haul.
Joe WAce Hardware employees were extremely helpful and very informative. This is the best place I’ve ever been to for a Uhaul experience.
Melinda MThe employees were very helpful at this location
Mischelle Ethe app made it more cumbersome than necessary, but it did help get at least the first half of the truck reservation completed. The staff member at this location was very helpful and got me in and out in just a few minutes. got everything taken care of and returning the truck was just as easy.
david bVehicle (pick up truck) was nice; good size and it was what I needed. Truck was dirty inside and out. Interior floor board contained dirt; dash board very dusty; windows inside and out, dirty.
Larry CKeep the gas full before renting
ROY LMust fill the gas full before renting. I’m a regular customer and that’d been a constant problem.
Roy LThank you for always providing the things we need. Ace hardware store serving our community well. Keep up the great job!
Tracy THave the gas full before renting. This will avoid the inconvenience of going to the station twice.
ROY LThe truck was dirty inside of the cab as well as water being in the box truck due to leaks where we put our furniture. If we had to move during a rain storm our items would get wet. The engine struggled to accelerate which caused so much gas to get used. Right after filling up the gas there was less than a mile drive to the location to drop the truck off and the gas steadily kept going down. This truck needs to either be replaced or needs some major work. I also did online check in and included my ID and all other information but they made me physically do it there as well when trying to pick the truck up.
Taylor AGreat customer service
Maurice VKent and the team was FANTASTIC!!
Matt MKeep gas full before renting
Roy LNo comments everything went well but
joseph bGood experience overall...
FRANK MKeep the gas full before rrenting
Roy LThe staff at Ace Hardware provide superior support even though hardware is their primary concern. My hat’s off to them!
Kenneth LI called and was able to rent a truck within 1/2 hour
Elizabeth FThe website was down for the entire day. However, the Ace Hardware representative worked his tail off to help me!
Charles lThey had me on the road by 11:55, even though they don't open until noon! The vehicle was new and in excellent condition, and the customer service was excellent. I can't think of any suggestions for improvement.
Bryan S