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John H.
Customer Reviews for Ace Hardware Kempsville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep the gas full before renting
Roy L.Fill the gas before renting
Roy L.I pray I never have to use your services again! Moving is HARD work! The people and the service were exceptional! Friendly and patient with me! I rescheduled twice and was not penalized, nor were the reps frustrated with me. They made the hard work bearable!
deborah B.Keep the gas full before renting
Roy L.Keep gas full before renting
Roy L.Have a reminder for the mileage on the estimated price
Dakota M.The people were nice, but I will never use the online interface again. It was confusing & then I got charged extra because I didn't know how to use it. Seems like you don't want older customers with less knowledge of apps.
Lara G.This location doesn't use uhaul share (check in with mobil device) so you have to wait for business hours to pick up trucks
Terrance J.Keep gas full before renting
Roy L.They have hidden fees and did not explain other charges
Gabriele M.Keep the gas full before renting
Roy L.Extremely cluttered store, dirty and stinky truck. Why do I pay 0.89/mile and then have to fill up the gas on top of it???
Victoria V.The app seemed a bit finicky. But the in person service and equipment were great!
Mary R.Keep the gas full before renting
Roy L.Representative at location kept saying how much uhaul was terrible to work with and kept bashing the system. Uhaul was given filthy. Never again.
Lauren R.Keep gas full before renting
Roy L.The Team at Ace were wonderful! Such an easy transaction and they were all so very friendly and helpful!!!
Heather C.Quick availability, nice & accommodating staff
Madeleine M.The guys at the Ace store were wonderful!
Heather C.Great customer service and knowledgeable staff. Parking was easy for the 15' truck I rented to get in and out.
Rafael A.Have more equipment available, I need a furniture dollie. They had none and claimed UHaul was always short on providing necessary moving equipment. This was my third move this year thru UHaul and each time they didn't have necessary supplies to fill the order.
Thomas L.We were told we could drop off the truck at any location. However, when they went to drop on the truck at this location, it was after their hours. So your instruction said we had to go to some other location which was an half an hour away, So we called Uhaul after hours and the lady explained how we could get the rental process completed. We did the paperwork on line and got the truck turned in to Ace Hardware.
Stephen M.THE WORST EXPERIENCE EVER HORRIBLE SERVICE AND RIP OFF DROVE IT SCAMED ME FOR MILEGGE FEE THEN SCAMED MED AS I DROPPED THE TRUCK OFF CORRECTLY EARLY GAS FILLED THEY SECRETLY TRYED TO BACKDOOR ME AND CHARGE MY CARD FOR MONEY WOW WATCH OUT
Vince L.Location was out of hand trucks. Management needs to ensure that location has all the equipment on hand that they advertise is available.
Daniel P.before they hand the key please check what is been paid.. coz this afternoon i rent one and they just hand the key.. charged me for trolly but no trolly on the truck..
John rhey L.The truck drives really rough, seems like a transmission issue. Also If u lightly hit the brakes it jerks the truck, i did not feel safe driving.
Dontay B.Great location with friendly service! If I need to rent from U-Haul again, I will definitely use this location and recommend them to friends and family.
Cynthia M.Even though the employee was gone for the day. They ACE lady was very helpful in taking the truck from us.
Gerardo T.Make sure you cover the time limit of 6 hours now. Website lets you choose how many hours but doesn't say anything about multiple rental/insurance charges. This may have been a mistake but if not and it's standard practice then it's just shady and dishonest hitting the customer on the back end when they've already used the equipment and are turning it in. That's poor advertisement. From now on I'll work with Budget, Avis or Penske. I did not appreciate the ghost charges.
Brian P.The gentleman who helped me was very nice and helpful
Tracy M.The rate rate per mile is not correct on sign it said rate Sunday thur Thursday was ,69 cent per mile and Friday thru Saturday was ,88 cent per mile which It showing on my copy I was charged a straight .89 cent per mile for all miles which is not correct and wasn't please with that I can count as well that is highway robbery be correct on details thanks
TOUCH OF C.We didn't go inside to return. We put keys in drop box.
Shelia N.Make sure the staff stops leaving cars running after you drop off car to Jack up the gas fee. Caught in the act and have on camera
Andrew R.Best team ever to work with ........
daniel B.From the start of the rental process, the entire staff was extremely polite and friendly. They made the entire process super easy and fast
Keishe N.The entire process was smooth. Great customer service.
tammi K.Everything was perfect great customer service
Tiara S.Friendly and excellent service
Orlando A.Truck was mechanically in bad shape but otherwise it was a flawless transaction
nancy P.The truck I originally reserved wasn't available when I got there to pick it up and I was grossly overcharged. Definitely not doing this again.
Stephanie M.Nothing, everything was perfect. The people at Ace Hardware were great.
Rosemary W.The man at the front desk not sure of his name was very helpful and made me feel like a valued customer Thank You
Delven S.The lady who answered the phone sounded a bit annoyed with us when we said we were going to be a few minutes late. The gentleman who processed my paper work was very nice.
Jewel O.Vehicle was clean but in some what rough shape. Check engine light was on since pick up and motor seemed to be dying out. Staff was great and the rental got the job done so still overall satisfied.
matthew B.Great price, great vehicle, great service
regina M.Everything was simple and easy to do
FRANK G.Whoever used the truck before us clearly didn't sweep it out. It was very dirty and there was dirt and mulch in it.
Brian G.Keep gas full before renting.
C.E.F. E.The good folks at Ace Hardware Kempsville were personable, friendly and professional. Thank you!
David G.