Customer Reviews for Ace Hardware Kempsville
(U-Haul Neighborhood Dealer)

886 reviews

5168 Singleton Way   Virginia Beach, VA 23462
(@ Kempsville & Witchduck)

(757) 499-3907

Location Hours

  • Mon-Thur: 8 am - 6 pm
  • Fri: 8 am - 6:30 pm
  • Sat: 8 am - 6 pm
  • Sun: 12 pm - 6 pm

Services at this Location:

Contact Us

(757) 499-3907

5168 Singleton Way
Virginia Beach, VA 23462
(@ Kempsville & Witchduck)

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 6 pm
  • Fri: 8 am - 6:30 pm
  • Sat: 8 am - 6 pm
  • Sun: 12 pm - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Excellent customer service, and friendly staff 😊. My only complaint is we could not change the radio station lol, but other than that it was great! Thank you!

Tiffany T. 
Rating:
5.0

Customer did not leave a comment.

charles C. 
Rating:
4.0

I had previously checked in and provided the necessary information (license image, etc.). Although the staff at this location were pleasant to deal with, there was confusion about my reservation when I arrived. I was told that I didn't have one (although I had a confirmation number) and "they didnt have any trucks". The manager got involved and found my reservation and miraculously a truck materialized. I don't know what benefit the check in process has when I was asked for my license again. In the staff's defense, the Uhaul website is pretty bad - my reservation didnt appear to go through and I never got a confirmation. I had to call the originating uhaul location and have them email me my reservation. This was much harder than other uhaul reservations I have made in the past.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

All T. 
Rating:
5.0

Customer did not leave a comment.

Rafael A. 
Rating:
5.0

Nothing, the gentleman that helped me was very professional and helpful. Thank you.

Robert T. 
Rating:
4.0

The interior was disgusting. When I brought the vehicle home, I used a bucket of water and disinfectant to clean the whole interior. Previous customers obviously spilled coffee or soda all over the dash in on the overhead liner. There was pet hair all inside on the seats and floorboards.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

thomas B. 
Rating:
5.0

Clean the cab of the truck. It was disgusting to have to sit in, especially for the amount of money I spent.

adrian J. 
Rating:
5.0

Keep the gas full when renting

Roy L. 
Rating:
5.0

No further improvements are needed. Staff members are excellent and equipment is always in good condition.

Mukul G. 
Rating:
5.0

excellent service. Kind people that truly care.

Elvis G. 
Rating:
4.0

There's nothing to improve just keep up the good work you guys doing Thanks

Mike F. 
Rating:
5.0

Keep the gas full before renting.

Roy L. 
Rating:
5.0

Customer did not leave a comment.

beverly A. 
Rating:
5.0

Customer did not leave a comment.

CECILIAMARIE P. 
Rating:
3.0

Customer did not leave a comment.

Jasmine P. 
Rating:
5.0

Customer did not leave a comment.

Michele C. 
Rating:
5.0

Customer did not leave a comment.

Alex W. 
Rating:
4.0

Customer did not leave a comment.

Tootie P. 
Rating:
5.0

Easy, quick, smooth process with EXCELLENT CUSTOMER SERVICE!!

Arnetta C. 
Rating:
4.0

Customer did not leave a comment.

Regan S. 
Rating:
5.0

Gas must be full before renting.

Roy L. 
Rating:
5.0

Staff were very helpful and friendly

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Lauren P. 
Rating:
5.0

I wish that the gas was full when I rented it. It's always hard to fill the exact amount when less than full before the return.

Roy L. 
Rating:
5.0

Customer did not leave a comment.

Cecilia P. 
Rating:
5.0

Please keep the gas tank full before renting

Roy L. 
Rating:
5.0

Keep gas full before renting.

Roy L. 
Rating:
5.0

The gas tank must be in full before renting.

Roy L. 
Rating:
5.0

Customer did not leave a comment.

Lauren P. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Inside cab of truck was a bit dirty. Other than that, it was great! Associates were super friendly!

Cara A. 
Rating:
3.0

They charge you .89cent a mile and they charge you for milage from store to you destination and back to store not just for the miles you actually used the truck for from the store to my house was 5.1 miles so we put 5 miles on the truck and return from our house again was 5.1 they charged us a total of 19 miles and you have to put gas back in it our GRAND TOTAL For 4 days and a clean return and gas in truck was 217.00 there was a random fee of 5 per day for SAFE DRIVE I had already added the 14.00 a day insurance they said I could call corporate but there was nothing they could do for me at the store I would NEVER recommend this location to ANYONE NOT A HAPPY CUSTOMER AT ALL!!

Winter E. 
Rating:
5.0

Staff was helpful, friendly, and explained everything to me to be sure I understood.

Brittany P. 
Rating:
5.0

Keep the gas tank full before renting

roy L. 
Rating:
1.0

The guy at the counter was rude as hell. Asked for two additional contacts including my out of state mother?? The truck I reserved wasn't ready, so I had to get a gigantic one. When I returned they added additional options and 30 extra miles onto the bill. I wouldn't recommend this place to anyone. Yeah

Aaron V. 
Rating:
5.0

Ace is my preferred vendor for renting UHAUL equipment.

CATHY T. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Your web service is misleading and automatically orders stuff if you don't decline the stuff. I did not feel comfortable using the Ursula.com service from the start. This just solidified my concerns. Now I have 167 dollars worth of stuff I have to order because of some misleading program. I will be letting th e BBB know about how this buyers club operation affiliated with Uhaul operates.

Lewis J. 
Rating:
5.0

Even though there was debris in the back, on the floor boards and cup holder it wasn't unusable. They were unaware and very apologetic. The associates were amazing and quick to get checked in and out.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

bohn L. 
Rating:
5.0

Staff very friendly..superior customer service.

CIARANICOLE F. 
Rating:
5.0

Keep the gas full

Roy L. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Keep gas full

Roy L. 
Rating:
5.0

Friendly, personable, and knowledgeable staff. Just a pleasant all around experience.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

lori H. 
Rating:
5.0

Keep the gas full

Roy L. 
Rating:
4.0

Clean all vehicle according to CDC guideline after each customer have returned the vehicle

morris B. 
Rating:
2.0

The driver side cab was not swept clean, nor was the bay. When returning the vehicle, the battery died and I had to jump the vehicle to get the fuel and mileage reading. Not a good experience. This was my first time using a Uhaul authorized dealer. I've never had this issue when leasing directly from a Uhaul location. I've used Uhaul 3 times over the past year, and this was my worst experience by far.

WILL W. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel F. 
Rating:
5.0

No other thing is needed. Customer service at Ace Hardware store for U-Haul rentals is exemplary.

Mukul G. 
Rating:
5.0

Customer did not leave a comment.

Bob M. 
Rating:
5.0

Keep the gas full

Roy L. 
Rating:
5.0

Customer did not leave a comment.

Gene S. 
Rating:
5.0

I almost wish I needed something from the Kempsville Ace Hardware all the time. The staff there were just the best that you can get in customer service. I Lu get w in Hampton now but will make the drive to this location if we need anything else for our home. This is the Disney World of hardware stores where your hardware dreams come true!

andrea B. 
Rating:
5.0

Keep the gas full when renting

Roy L. 
Rating:
5.0

Customer did not leave a comment.

reggie L. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Great customer service. No problem keeping the truck an extra day.

Laura M. 
Rating:
5.0

Photos for the truck we're definitely not updated. I had to dispute each one. Otherwise everything was great, would definitely recommend.

Devyn T. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Duane W. 
Rating:
5.0

They gentleman that helped me made it an enjoyable experience. Thank you for the great service!

GORDON R. 
Rating:
5.0

Customer did not leave a comment.

ROGER N. 
Rating:
5.0

Fill gas full

Roy L. 
Rating:
5.0

Customer did not leave a comment.

Shashank K. 
Rating:
5.0

Excellent customer service. Very friendly.

Ruth S. 
Rating:
4.0

Customer did not leave a comment.

Mitzi H. 
Rating:
5.0

Fill gas tank before renting.

ROYCABAWATAN L. 
Rating:
3.0

When I first walked in the store I stood there and waited for the young lady to assist me or anybody to assist me because nobody was at the front of the store and I had to wait. Then the young lady walked up and started to assist me but a man walked out to check out at the register and she told me she'd be right back so she can check the gentleman out. Then a second gentleman came in the line and she checked him out while I was still waiting to rent a U-Haul. I just went in there about 10 minutes waiting to be assisted. Once I finally was assisted she was then taking care of me and told me that they only had a 15-ft truck available which I said fine. I get out to the truck and I'm taking pictures of the outside of the truck to make sure I'm not held accountable for any of the scratches and dents that are there. I then get inside the truck to start it and I realize that it is filthy on the inside the person before me had smoked and there was cigarette ashes all over the console and the cup holders there was it looks like the insert to Backwoods in the cup holders as well it was not swept out then I open the back to load my living room set and it was completely filthy in there there was bolt trash pine needles and more. The truck was also supposed to be filled up on full with gas and it was not it was at a quarter before the fool I refilled the truck back up where it was when I got there and I advised to them that the tank was not full and I filled it back up to where it was supposed to be. The lady said she would handle the transaction from there and I was done and I could lie. Today's experience wasn't bad but I don't know that I would run from that Ace Hardware ever again.

megan C. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Keep gas full when renting

Roy L. 
Rating:
5.0

Everything went very smooth & the staff was awesome. Thank you!

katheryn C. 
Rating:
4.0

Easy location to use. Very friendly people to work with. No hidden costs.

richard H. 
Rating:
3.0

I was charged for a Dolly I never recieved

CARLOSMANUEL P. 
Rating:
5.0

Customer did not leave a comment.

JOHNWALTER M. 
Rating:
5.0

Customer did not leave a comment.

ROYCABAWATAN L. 
Rating:
5.0

Nothing. Reds to be improved. Check in was seamless. Return was clear with the link provided. Thank you so much!

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Roy L. 
Rating:
5.0

Customer did not leave a comment.

Cilla T. 
Rating:
5.0

The ease of the turn-in was great and the people were friendly.

LISALESSARD G. 
Rating:
5.0

Keep gas full when renting

ROYCABAWATAN L. 
Rating:
5.0

It was a good experience! Thank you!!

BEVERLY O. 
Rating:
5.0

Customer did not leave a comment.

Brianne G. 
Rating:
5.0

Do not change anything

Guy W. 
Rating:
5.0

All ways keep gas full before renting.

ROYCABAWATAN L. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Nothing. Everything and everyone was great!

Kyle N. 
Rating:
5.0

Excellent equipment and customer service two days in a row!

CANUS P. 
Rating:
5.0

Always keep the fuel full when renting

ROYCABAWATAN L. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

Customer did not leave a comment.

amy Z. 
Rating:
5.0

Headquarters accepted my reservation. Sent me confirmation required me to upload my driver's license and then cancelled my reservation for no reason and did not even notify me. I went to to the location to pick up my rental and found out my reservation was canceled. I had to drive across town to another location to find smother rental. Your corporate reservation system is terrible. I will tell everyone of this horrible service by your headquarters and recommend they resent elsewhere.

christopher R. 
Rating:
5.0

Keep gas full when renting

ROYCABAWATAN L. 
Rating:
1.0

Better customer services, Truck need to be inspected with this truck there was transmittion problems which burns more gas). Prices at this establishment were more inflated. Prices and rates need to be more inline with the UHAUL brand/name.

ORLANDO B. 
Rating:
5.0

Keep gas full when renting

Roy L. 
Rating:
5.0

Keep the fuel full before renting

Roy L. 
No reviews have been submitted for this location.

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