Fill up gas before renting
Roy L
Customer Reviews for Ace Hardware Kempsville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only issue I had was the dirt left inside uhaul from previous renters. Overall, very easy experience. Love the app to use for faster check in. Staff was wonderful
Danielle HFill gas before renting
Roy LU-Haul should ask for required documents and “references” at the time of reservation, not during check in. It’s absolutely idiotic for you to expect me to give you a reference’s telephone number out of the blue for you to call them at pickup time. I don’t know who U-Haul thinks they are, but nobody does business like that. The location itself and the agents there were great. My complaints is with whatever bonehead at U-Haul corporate put these dumb practices into place. If you were my employee I would fire you and blackball you from the industry for being a bonehead and anti-consumer.
Sean SFill gas tank.
roy lJust make sure the rental truck is cleaned before the next renter uses it.
Zachary BGreat experience. The front tire indicated low PSI informed the store clerk. They filled the tires and checked the PSI.
craig mThe store personnel were helpful and friendly.
roy lRobert and Kate were so friendly and helpful. I would not rent anywhere else
richard rFill gas before renting
Roy LFix it so I don't have to go inside to pick up or return the key.
Cino SThey guys at ACE Kempsville were very helpful and were a pleasure to work with.
Michael MFill gas before renting.
Roy LFill gas before renting
Roy LDirty cabin, but everything worked, no issues as work
Eric ZI wasn’t happy with being charged for $23 for 5 gal of fuel when I only put 11 miles on the truck and the gas mileage for the vehicle is approximately 12 mpg which meant the needle didn’t move from the point it was when I picked it up
Anna CNothing
CATHY TSuper nice staff. Tire pressure was low, but truck does not say which tire, do I did not try to inflate. Doors look closed but did not indicate locked until I opened and closed each door. It would be nice if truck provided which door is not fully closed. Otherwise. No other problems. Van gets good mileage.
christopher aFill gas before renting.
Roy LNaa
Camisha TFill up gas before renting
Roy LFill gas before renting
roy lFill up gas before renting
Roy LFill gas before renting
Roy LFill gas tank full before renting
ROY LKeep gas full before renting
ROY LThe staff at this location was very nice. I would definitely rent from this location over the one on Virginia Beach Blvd
Sarah CI was overcharged
NAOMI SI honestly want a refund because the truck was so disgusting I didn't even want to drive it. I tried to fight through it and didn't want to be mean but the truth is that the vehicle is nasty and it smelled like used kitty litter.
Victoria PKeep gas full before renting
Roy LFill tank full before renting
Roy LAdd ramp
Smith SEverybody I dealt with was excellent.
Noel LYou probably shouldn’t book a rental back to back with someone that didn’t return theirs on time.
Ronald BFill gas full before renting
roy lNothing
Peter JKeep gas full before renting
Roy LKeep the gas full before renting
Roy LHelpful associate and ease of pick up and return. Thank you.
Renee BI asked for the van for four hours and I believe I was signed up for eight hours in error. I didn’t catch it when looking over the contract and I don’t believe it was done on purpose. So I paid more than I should’ve. But the location, and personnel working there are top notch and I will rent from them again. Their equipment is always ready and clean as well.
Danew TKeep gas full before renting.
Roy LKeep up!
Gicuru MThey were kind enough to let me inflate the tires on my hand truck and overall the customer service was excellent.
Loralyn SNothing
Marie hKeep gas full before renting
Roy LEvery was well done.
David LLocation was fine. Check in process was difficult, in particular the need to add an additional contact was not explained ahead of time and the agent’s calls were being blocked as spam for my wife so I had to ask a friend and he said the agent was rude and basically just said ‘If your friend doesn’t return the UHaul you are on the hook for it’ and hung up.
Michael SKeep gas full when renting
ROY LKeep gas full before renting
ROY LThe entire U-Haul system was down when I wanted my van. I had to wait several hours before I could pick it up. Completely UNACCEPTABLE for a company which has been in business for decades.
Kenneth LId only recommend bc this location would be the lesser of the evils out there. Customer service is dry, desert dry! On top of that, the customer pretty much does 90% of their job. So for me to put the truck rental in drive and experience how poorly maintained the vehicle is at only 130k miles was really disappointing knowing they have 1 job, maintain your rental fleet. Steering was sloppy, acceleration was non existent, the engine sounded like it had Covid. Worst rental vehicle in my 20 plus years of driving! Luckily we only needed it for 10 miles………
Jonathan AKeep gas full before renting
roy lGreat gas mileage! I was disappointed that my truck did not have a loading ramp. The overall rental and experience was excellent! Perfect fit for our need.
Claudia YExcellent customer service
Angela BI didn’t receive the hand dolly that I paid for
Francesca KFriendly
stephanie pKeep the gas full before renting
Roy LStaff at this ACE Hardware is always friendly and very welcoming. Having them as a UHaul point is just a bonus. As far as the UHaul itself, trucks were in good condition, clean and ran great. I will definitely use this location again.
Benjamin KThe woman at the counter was crazy rude. The truck was absolutely disgusting, parts inside the cab were broken and the air conditioner did not work. Worst uhaul experience ever.
Kayla MAlways a good experience
CATHY TKeep the gas full before renting
Roy LVery helpful and family friendly environment!
Linda Wlocation doesn't have self-check in, so waiting at the front counter to re-do everything I did online, was a total waste of my time. Van needed oil change, problem with driver seat adjustment and cracked side mirror. Didn't feel like a safe drive. I would have asked for a different van, however, no others on the lot.
Lisa BTruck was dirty on the inside. Fuel gage did not work. When I brought to attention of the lady at the desk, she acted like I did something wrong. When I returned the unit was told I have to go get someone and off she walked to find someone else to check me in. She stated she doesn’t do it on these phones now. This is the second time I’ve rented from this location and the last. The lady at the front desk is not friendly at all and does not know what she is doing when it comes to renting a U-Haul.
Joe WAce Hardware employees were extremely helpful and very informative. This is the best place I’ve ever been to for a Uhaul experience.
Melinda MThe employees were very helpful at this location
Mischelle E