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BERT H
Customer Reviews for Ace Hardware of Ashtabula
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service Clean, reliable vehicle Friendly, helpful staff
JAMES K$1.00 per mile is very unreasonable The vehicle had a broken windshield, but I drove it anyway.
RUTH LSkyla and Aaron are pretty awesome. They helped with all my needs in a very timely manner.
JEFFREY MI had to quickly change pickup locations, due to the original pickup location 2805 lake Ave Ashtabula Ohio, not answering the door or phone, with a written sign by the open sign stating “be right back” I waited 20 minutes after my pickup time of 9:30 am. This is unacceptable and this location should be shut down, due to incompetence!
MATTHEW TThe check-out and check-in process went smoothly. I like the Ace Hardware location because it's easy to access, plenty of parking, and the Ace staff are helpful, professional, and the store has widely accessible hours that make it easy to ask questions about the U-Haul during the check-out and check-in process. The equipment was clean and the truck was in good condition and operated fine.
KEVIN OCustomer service representative was great! Friendly and informative.
ELLEN MAce was very nice and UHaul rental went awesome!!
MARYJEAN TGreat people, great experience.
JAMES KEverything went smoothly
Michellee JThe trucks engine light was on and was very noisy. Worst part was I had a half a tank of gas. Was told to make sure I put it back to half a tank. I DID THAT...Then was charged $11.00 for fuel on my credit card. That was WRONG. The store people were great.. and would recommend the store but not uhaul. Can't say I would use uhaul again. I have used them my last three moves. This time they cheated me $11.00
JOANNE DGreat place . No problems at all !
SAMUEL MVery nice and helpful employees! great place and prices :)
LEAH RVery friendly and easy process. Definitely recommend
Betty MAce Hardware in Ashtabula is fantastic, excellent customer service and the UHaul truck was absolutely perfect, clean, and Brand New. I would definitely recommend this location for all your needs!
CAROLYN NSucks that someone didn't return the uhaul I reserved, but that's not the employees fault. The woman who helped me was really nice and helped me find an alternative Thank you guys!
ERIN AAce employee was knowledgeable and prompt.The drop off information was in the system before I arrived.
SCOTT HThey are so friendly and helpful at this location and the equipment is clean and ready. Thank you Ace Hardware!
DON CCustomer service was geat
JOHN RThe store we rented from was amazing they made our experience amazing but we ended up finding bed bugs in the back of the trailer and the overall cleanliness of the U-Haul itself was not what we were expecting!
TAYLOR WEverything good!
RONALD SExcellent service
DAVID HFast and efficient service. Great interaction with the representatives on site.
BENJAMIN SVery helpful people helped us get loaded and hooked up! Although not able to answer some specifics on the equipment; they did try to be helpful.
DOUGLAS WMy experience was wonderful apart from the hundred dollar increase between what was shown on my reservation and what I paid when picking up the truck. My reservation was for $388 and who even understands what I paid. The paperwork shows a hundred dollars more with no additional equipment and the whole rental within the lowest mileage rate. The representative couldn’t explain and said the reservation quote disappeared when she checked me in.
Marvin SNot a thing it was very good service
CHARLES ASo survey is requiring a yes/no answer for personnel helpfulness and facility cleanliness and will not accept the “not applicable” response…definitely need to fix that….it was a self return after hours so there was no personnel to help and I did not enter the facility because, again, it was after hours. Great location for returning the bigger trucks…easy to enter and maneuver. Self return was difficult with extremely slow upload times for pics, causing me to have to restart process a couple of times. Not the location’s fault but more an app issue I think.
Alejandro AVery nice staff. I was very impressed how easy it was. Would definitely recommend them. Very please with everything.
TANYA DI feel that .99¢ per mile is a bit high and ridicules for local moving. Next time I am going to look into other options.
Mike MWe had a small leak in the front left corner. That got some of our things wet .The price for one way two days was more than the price for local for three days. Other than that are trip was great. The unit pulled straight and it did have more room than I expected, dropping off and picking up was seamless.
Walter FGreat people at the store friendly will run again
TIM LI think everything was great.
Jody KThe staff on duty was super slow
Emily LGreat people to work with
kenneth bFriendly people, quick service. I described the trailer and dolly condition.
Don COnline check in and return did not work properly other than that everything went smoothly
HENRY KI am very upset because the guy that I rented it from told me to just make sure it was at half a tank and I did as so and they charged me for gas anyways. I agreed and signed the paper and everything but I followed what the guy told me and I got screwed over.
CLARITZA SAce Hardware employees are the best.
Don CThe truck run extremely rough around 65 mph and when you turn the lights on the radio went off. The worst part when we returned the truck it was around 5:52 and the store closed at 6pm. The manager was very rude. She asked the other worker what time was the return time. The other worker said 5:30 which was the time she picked when I rented it at 9am. The manager did go out and checked the truck and when she came back into the store she actually told the worker to print the final receipt that I had asked for to turn into my company and get rid of them, she had plans. When they had issues printing off the receipt, she said it had been emailed and that will have to be good enough. We explained we needed a physical receipt to turn in which she said we can come back at 9am tomorrow to get one. The worker said she has had a bad day or really week. I felt she was rude and I will not be returning there for any business, not for rental or to purchase anything from the hardware side.
Rita SThe ONLY "negative" was the discrepancy in the initial quote I received and the final price i was given regarding the milage fees. Initially I was quoted $0.47 per mile and I had no issue with that at all. When i returned the truck and did the return inspection I realized I went 5 mi over my estimated mi. At that point I was told the fee was $0.99 per mile.
KATHARINE MNone, totally satisfied.
Sam SOnly issue was wiper blade came off while driving.
Paul Mpromised 1 truck got another. Rented 1 place had to pick up at another. Not happy
brooks cMy experience was great, the staff were friendly, helpful, and professional. I plan on using this facility again in the near future.
Rodney MShe was awesome ! Speedy, precise and even tho she was busy, she took the time to get us out quickly. And we were a day early!
adam pEverything was smooth and went great !
Jacqueline WDon’t change a thing
David VNothing, we had a great experience. I would recommend Ace U Haul to all my family & friends. Thank you again
DAVID K