Customer Reviews for Ace Hardware of Ashtabula
(U-Haul Neighborhood Dealer)

73 reviews

860 Lake Ave   Ashtabula, OH 44004

(440) 969-7487

Location Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(440) 969-7487

860 Lake Ave
Ashtabula, OH 44004

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
2.0

Ace hardware did an amazing job. Before them is what was frustrating. I ordered a 17ft truck right down the road from me. But got a call that I had to go to chardon which is 20 miles out of my way in the other direction and they were trying to give me a 20ft truck. When I called to switch to a closer store they were trying to give me a 26ft truck. They tried telling me that they had nothing smaller. When I called ace they had a smaller truck and were able to help me.

LeeAnn V. 
Rating:
5.0

Great experience! No hassle! Great service!

Carol B. 
Rating:
5.0

Customer did not leave a comment.

ALLAN C. 
Rating:
5.0

Customer did not leave a comment.

JOB A. 
Rating:
5.0

Customer did not leave a comment.

DERYL N. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

DUANE A. 
Rating:
5.0

None, the process was quick and efficient, the staff was helpful and courteous a the trailer was in great shape and served the intended purpose well.

DAVID K. 
Rating:
4.0

Customer did not leave a comment.

LISA B. 
Rating:
3.0

Even tho i did it online it still took a long time in the store to pick up. And I was in a huge hurry

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA W. 
Rating:
5.0

Customer did not leave a comment.

GARY K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Excellent service ,customer care

John P. 
Rating:
4.0

When you have a confirmed reservation on a truck, it would be nice for the truck to be at the proper location. Got phone calls 2 days and 1 day before my move that I had to go to a different location to get the "RESERVED" truck. Drove almost an hour (one way) to get truck, lost valuable moving time . Also, was lied to and was told I would get fifty "Free" miles ( No Charge) for my willingness to go get the truck an hour out of my way and was charged for ALL miles driven. Very disappointed.

Angelo J M. 
Rating:
5.0

Fix your corporate customer service. Absolute disgrace. waited on hold for over an hour. Not fair to your customers and the local branches to deal with your inability to hire enough staff to cover your phones.

Milagro J. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
1.0

Me and my husband and 3 year old daughter waited an hour and a half for the U Haul customer service to figure out WHY it wasn't pulling up our rental equipment correctly! The store associate called customer service for help, who THEN had to call her back because THEY(U HAUL) had to call someone else for help! what a joke! Then the U haul truck looked like someone took it off road, even the muffler was covered in mud, and none of the straps for our dolly were in place, they were dragging on the ground....Wouldn't recommend to ANYONE!

Justin R. 
Rating:
5.0

Customer did not leave a comment.

Lydia R. 
Rating:
5.0

Customer did not leave a comment.

NELSON R. 
Rating:
5.0

Sent here from designated drop off at another place which was "full" but the people were welcoming and took care of handling the issues with dropping off at a different location than originally planned.

PAUL HOWARD T. 
Rating:
3.0

Just better communication between them and myself in order.tonresolve any issues that arise. I will say that the field manager, Brian was his name, was very helpful in reaching a resolution and was very fair. I almost always have a great experience when renting a U-Haul at the other U-Haul dealer on Lake ave , 2805, in Ashtabula called innovation lake auto sales and detailing always friendly courteous and helpful. I've rented they Ace Hardware twice and it's been 1 good experience and 1..that was a little less so .

Len R. 
Rating:
5.0

I arranged movers through Uhaul, Two Brothers on DA Move. They never showed up. I tried calling their telephone number three times. I was unable to reach anyone or leave a message. I did not receive a text, phone call, or email to tell me they would not be coming. Very poor customer service. Made my move very difficult.

Doug G. 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
5.0

Ace employees were more than helpful and very courteous. Ill definitely be coming there again.

Len R. 
Rating:
3.0

Be phone friendly

James B. 
Rating:
5.0

This is my third rental from this location and I have been highly satisfied with each rental.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

MARY E. 
Rating:
5.0

It was a very friendly place to rent the u-haul from, they were very professional, they were very prompt, and maintained the up most cleanliness of the truck! I will for sure use this place again to rent another u-haul.

CRYSTAL J. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
4.0

Customer did not leave a comment.

Johncarl Z. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Mary V. 
Rating:
5.0

there was NO PASSANGER SEATBELT. when I asked the agent [who was awesome] said and another with no belt was reported to the [servicig rep?dist manager?] and neither were fixed im pretty amazed this was not priority one for u haul---sadly it changed my day and plans and ran me over miles and over time ---it will be my one deciding reason to not trust u haul in the future

GARY I. 
Rating:
5.0

Customer did not leave a comment.

ALICE A. 
Rating:
4.0

The gas tank was marked on paper at three quarters but it was actually slightly less. When I refilled it, it was hard to determine when to stop at three quarters and I ended up almost filling it. No one has offered to credit me for the extra gas.

Peter S. 
Rating:
3.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Could not have been any easier!!!!! Staff was awesome!!

david N. 
Rating:
4.0

Customer did not leave a comment.

Samuel A. 
Rating:
4.0

Customer did not leave a comment.

Erin S. 
Rating:
5.0

Customer did not leave a comment.

richard N. 
Rating:
4.0

There was trash under the seats when we picked up the truck. Should have gone over the overall cleanliness and wasn't sure if it was disinfected for covid 19 because of this.

STANLEY M. 
Rating:
5.0

Customer did not leave a comment.

Candy C. 
Rating:
4.0

Customer did not leave a comment.

Philip J. 
Rating:
5.0

I could not get the lock off of the truck ? Someone came out to help me . Then the check engine light came on so I had to go get another one . The place I got it from acted like I was taking his own personal truck . He told me to bring it back there when my car was parked at ACE. He then told me no worries him or his wife would drive me back to my car ? I don't even know them . Other then that the truck was perfect for the move .

KELLY S. 
Rating:
5.0

Customer did not leave a comment.

MARLA T. 
Rating:
4.0

nothing the staff is great at ace hardware

Robert S. 
Rating:
5.0

Well next time the person who left the note with the key can be more specific about how to leave the key and lock how lock was supposed to be dropped off and truck. No one explained that to us. Plus you couldn't read their hand writing either.

Tanya F. 
Rating:
4.0

The ladies that took care of me at pick up location where wonderful.

Kimberly W. 
Rating:
1.0

My original reservation was changed to s different location the night before pick up because the truck broke down. I wasn't able to pick up at 9 as scheduled because of the farther distance and cashier didn't care that I was paying for 8 hours and could only receive 7 hours as the truck was rented to someone else at 5. I then received a text message threatening to charge me an extra $50 if the truck was not returned by 5 so it could be rented out to another customer.

Jeannine B. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Nothing everything was in the best optimum condition it can be in.

Erica L. 
Rating:
3.0

Employees need more training on how to sign people up for this service at my location. Otherwise fine

suzanne J. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

noberto C. 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH L. 
Rating:
5.0

Customer did not leave a comment.

milena R. 
Rating:
4.0

Customer did not leave a comment.

Sheila A. 
Rating:
5.0

rented in one day and all went well.

Michael H. 
Rating:
5.0

Friendly service, as always, at Ashtabula Ace Hardware - & quality equipment from u-haul. Great combo.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Jumbo was very friendly and helpful .

karl T. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
1.0

The right side of the truck had a brake light out it has sonething wrong with the steering part if it it was hard to even drive it on the road

Teresa L. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
4.0

Customer did not leave a comment.

Lisa S. 
No reviews have been submitted for this location.

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