Customer Reviews for Ace Hardware of Hernando
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Ace Hardware of Hernando
Trig B. on
I had to wait an hour to return the trailer. Should have taken 15 minutes
David W. on
Drop off went without a hitch. Took maybe 5 minutes. Steve was great. Thanks
Terry R. on
You are doing Great, nothing to improve!
Timothy H. on
Quick process!
HERBERT V. on
Nothing
Robertlloyd L. on
Excellent customer service. Great employee assistance!! Hooked up, checked lights, adjusted safety chains. Just an awesome overall experience.
KAREN B. on
I would recommend getting better locations and people running it.
MICHAEL M. on
Great and friendly service. Will use this location again if needed.
Keith L. on
I turned the trailer in on Thursday 12 Sep and it was not recorded turned in until Saturday 14 Sep. Up until that point i was getting text messages within minutes of any action in the rental. It was a little disconcerting when i got a email saying the trailer was due when i had already turned it in.
Teresa R. on
Easy to locate and easy to return.
Stephen F. on
Fast, easy and friendly
Conrad P. on
I wouldn’t recommend U-Haul to anyone. We’ve had horrible experiences every time we’ve used you guys. And customer service doesn’t care. Because of U-Hauls mistakes we were put behind schedule twice on different hauls.
Timothy H. on
The U-Haul representative seemed bothered by having to leave his desk to accept the trailer. His attitude was negative.
Zach H. on
I rent all of my Uhaul products from Hernando Ace Hardware. Great service.
KELLY D. on
Didn't have all of our pads we requested.
Jason S. on
Alway a great experience at this location. Stuff is friendly and alway willing to help.
Peter G. on
Truck was in poor condition and U haul rep dismissed my complaint and would not do anything about it. I will not rent there again
doris C. on
The man who checked us in,Larry, was very rude. He said our reservation was cancelled because we did not pick up the truck on Friday even though our reservation was for Saturday pickup and I had confirmed our reservation with us on Thursday via phone call. He said he didn't have a 15ft truck and charged us extra for the 20ft truck. Will never use his place of business again.
edgar R. on
I shop at ACE regularly. Good store.
Debra S. on
Took two hours get the truck back door was broken had to wait 2 hours to get another truck the people was nice but they dont inspect when returned so you dont know what your getting
Joye H. on
Had a hard time trying to reserve the trailer on line, but after a bit I figured it out.
Kelly D. on
There was a wheel that either was out of balance or had been flat spotted.. The trailer was shaking loaded or unloaded. Unloaded it caused the hitch to rattle pretty bad for an uncomfortable trip. I'd have it looked at. Other than that, the rental / drop off was excellent and ACE Hardware in Hernando is the go-to place for U-Haul stuff
Jack S. on
PUT A JACK ON TRAILERSTOO HEAVY TO POCK UP
Charles P. on
Sweep out trailers and check tire pressures before releasing to customers.
Patrick O. on
It was just a very cluttered hardware store. I had to go way in the back to find the guy at a desk that could help me then he told me to go wait for him " on the end cap around the corner" . He was asking me questions and filling out information that I had already pre-done on line... When I told him I already did that on-line he said I hadn't filled out all the information but quickly "found it" .They had a good supply of Uhaul trucks and trailers that were fairly easy to access though. I am well trained on customer service so I am a little extra focused on how people treat me as a customer. :-)
Elizabeth L. on
They are always very helpful when I drop off my equipment. The location is always available to drop off equipment and is easily assessible.
Stephen T. on
I had a 4pm pickup time. I arrived at 4:01pm, Ace does not close until 5pm on Thursday when I picked my truck up. The gentleman who was at the uhaul desk said "you're lucky, I was just about to leave". I said what? My pickup time was now and he said not my problem... the whole thing was as if I was inconveniencing him. I would never rent a uhaul let alone go into that shop. Disgusting service. He was the owner and was very unprofessional. I would not have him representing my company!
Lawrence D. on
Larry at the service counter was very helpful.
Paul S. on
The people there were friendly and very help full !
Paul S. on
Great service !
Paul S. on
I'm not really sure .. they were top notch !
Chad D. on
you can improve the local vendors employees with how uhaul share works. i rented a uhaul with the online app so i would not have to deal with store employees and make my experience alot faster, well when i went to get the keys the girl had no idea what i was talking about and had to call uhaul to verify, needless to say this took twice as long as if i would have just gone into the store in the first place and skipped using the app. but i do like the app
Elizabeth L. on
gentleman backed the trailer into the drop off location which was greatly appreciated. He also unhitched the trailer for me.
Pete W. on
Really great people to deal with.
Dan B. on
Super nice people to deal with!
Debbie L. on
Not happy with U-haul period... over charged the trailer I rented was leaking charges were Ridiculous! Only needed the trailer for one day but yet I was charge till Monday would never recommend you called anybody try to talk to the manager about it when I got to the drop off point he didn’t even want to listen overall very dissatisfied
Laurie E. on
We dropped the trailer off after Ace Hardware closed, so no way to receive a receipt of return. Maybe add a “button†on your website to verify drop off.
judy S. on
Friendly people, have used this place before.
john N. on
Explin things like insurance. Is it needed etc
Willis D. on
Excellent service !
Patricia F. on
My original contract was with excel automotive and when we went to pick up the truck there was not one there. Thank goodness for Ace.
TIMOTHY R. on
The latch on the trailer door did not function properly.
Dave V. on
Larry was very helpful. He sent someone out to clean the truck while we waited, when I got to our house to move I had to clean out red clay from the back of the truck. One moving blanket, water from a garage can and 45 mins later I was able to use the truck. That was unacceptable, the young guy that was sent out to clean did NOTHING!! I FEEL THAT I SHOULD GET A DISCOUNT BECAUSE I DID ALL THE CLEANING. PLEASE CALL ME. I HAVE PICTURES OF THE TRUCK, before and after.