Briana F.
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Customer Reviews for Ace Hardware of Hernando
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Ace Hardware of Hernando
JEFFREY K.
This is my fourth decade of doing business with Larry at Ace (Jan 90). He has never failed me.
DON B.
Always great service at Ace Hardware
Robert H.
Returned at 545am. The next morn had less than one day. Tried. To return with app. Could not. Because could not get wifi. So. I was charged 2 days when i had ot less than 1 day
Robin T.
Very helpful in going over details and setting up. Clean, new trailer
Robert H.
Dealer profesional. A+++++
Michelle J.
Helpful always and checks lights
Deborah W.
The customer service was excellent at the location but the UHaul experience was not. Your system was down and the store could not connect with your website in order to complete my rental. I waited over 30 minutes which I was already checked in online, and the system would not respond. The gentleman was nice and patience and he tried everything he could but could not get your website to work.
Eduardo T.
Wouldn't change a thing excellent service as well as being clean
Christopher C.
See Above
WILLIAM S.
Ace Hardware was great, as was Excel Auto Repair where your website first sent me. Your website said Excel had the equipment available, which it didn't. They found and made a reservation at Ace Hardware which, luckily, was close by.
Jose H.
Horrible experience
John T.
Original drop off was hernando storage on 486 in hernando. The person there said had no room for the truck and sent me to ace hardware. He was rude about it seemed he couldn't be bothered with checking me in. I was changed extra for going over mileage, wouldn't have if you had found a drop off closer to my house. If I have to use u-haul again, and any more negative issues I will seek other arrangements.
Paul C.
Great experience, nice people. Just keep up the good work
Douglas P.
Very courteous and helpful staff. Good and very easy experience.
Terry F.
They spent some time with U-Haul fixing this
John D.
I drop off the truck after hours and in the dark. Key drop box was not well identified .
Sydney W.
Great service!! Thank You
CHARLES H.
Nothing, everything went smoothly!
Darrin P.
Everything went great. No problems at all. Great service at this location.
JACQUELINE S.
When reserved online, I declined any insurance. When asked by agent if I wanted the insurance for $7 or $8 I said no. Then I get my statement and I was charged for the insurance that I said twice I didn't want. I called the rental location and told them. The man said he didn't think he could refund me the charges since they had already been charged. He said he would see what he could do and to call back in one hour. I called back in one hour and the man could not come to the phone. I called back in thirty minutes and the man was not there. I called back later and the store was closed.
Jeff S.
One of the ramps came loose and dragged on the road
DON B.
Everyone was great, from rental agent to the hook up person to check in. Very painless. Equipment was in great condition. Ace hardware is a great place to shop for everything.
Blake W.
Have rented here several times and appreciate the great people and excellent service.
Tracey R.
Great customer service! Quick and honest! Would use again!
Robert G.
Easy drop off experience.
mark L.
Corporate U-Haul messed up my reservations . They changed up pick up location on me the last day . This has happened to other people I know as well last minute change up . Besides the stress of getting the equipment I ordered . The 20 ft truck I got was great .
Trig B.
I had to wait an hour to return the trailer. Should have taken 15 minutes
David W.
Drop off went without a hitch. Took maybe 5 minutes. Steve was great. Thanks
Terry R.
You are doing Great, nothing to improve!
Timothy H.
Quick process!
HERBERT V.
Nothing
Robertlloyd L.
Excellent customer service. Great employee assistance!! Hooked up, checked lights, adjusted safety chains. Just an awesome overall experience.
KAREN B.
I would recommend getting better locations and people running it.
MICHAEL M.
Great and friendly service. Will use this location again if needed.
Keith L.
I turned the trailer in on Thursday 12 Sep and it was not recorded turned in until Saturday 14 Sep. Up until that point i was getting text messages within minutes of any action in the rental. It was a little disconcerting when i got a email saying the trailer was due when i had already turned it in.
Teresa R.
Easy to locate and easy to return.
Stephen F.
Fast, easy and friendly
Conrad P.
I wouldn't recommend U-Haul to anyone. We've had horrible experiences every time we've used you guys. And customer service doesn't care. Because of U-Hauls mistakes we were put behind schedule twice on different hauls.
Timothy H.
The U-Haul representative seemed bothered by having to leave his desk to accept the trailer. His attitude was negative.
Zach H.
I rent all of my Uhaul products from Hernando Ace Hardware. Great service.
KELLY D.
Didn't have all of our pads we requested.
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