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ALLEN T
Customer Reviews for Ace Hardware of Hernando Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast drop off with friendly people
Russ MAuto transport trailer was in very poor condition. In fact, it was out of order. My Sonata 2020 has regular size tires. 1. When I have driven it to on auto transport trailer, it turns out that there no clearance between my car bumper and the front part of auto transport trailer against which the wheels of a car rest. When I needed to unload my car from auto transport trailer and drove it back the bumper of my car got caught and was torn out from my car. This trailer is not suitable for transporting Hyundai Sonata 2020 car with regular size tires. 2. The ratchets were out of order, and it took long time to make the tire straps work. 3. I am not satisfied with you service this time.
VITALY ZAuto transport equipment was in very poor condition. You should check the condition of your equipment regularly.
VITALY ZThe guy who helped us was great. He hooked the uhaul trailer up to our truck and made sure we were good to go and then unhooked it for us when we returned it.
James LAce Hardware is a local owned business. THey are always willing to help their customers.
Donny HLarry is amazing.
ROBERT BService was amazing.
David MTrailer was dirty but in good condition. I was hauling wood so the dirt didn’t matter but it might if you’re moving furniture.
William JThe truck was not ready and at first I was told they didn’t have a truck available, but eventually they made it happen. They had no packing material available and it was a hardware store. It would have been nice to purchase bubble wrap, boxes etc.
Tracie SOn time, ready, accommodating and reasonably priced. I was very pleased and will use them again. Ace Hardware in Hernando Fl. Donny Carr Inverness FL
DONALD COutstanding in every respect
JAMES RThe auto transport had a cut strap on one side and should have not been rented. The location knew there was something wrong with the unit but rented it anyway. It wasn't until I was 150 miles away and we were loading my vehicle that we realized it. Called the location and they said they'd refund the rental cost.
DEBORAH TVery pleasant and courteous staff. Very smooth transaction.
Jose VQuick in and out.
CORY KVery helpful with the process.
JEFFREY LIssues w/tow package rather than truck itself. Some rust and nail found in it, by driver. Couldn't see this myself bc of being visually impaired. Truck had low mileage, itself. Had to gas up almost immediately.
MELISSA FI returned the Truck a couple hours early. The Clerk asked if I needed a printed receipt. I said I did, she was obviously irritated that she then had to physically go outside & check out the truck.
RONALD GGood service, no problems
Charlene BThe young man who hooked up the trailer for me was very helpful and nice.
Dean MEverything was great at the Ace Hardware U haul. The truck worked perfectly for me and the personnel at Ace/Uhaul were wonderful. Thanks!
DANIEL RGrizzly trailers was my first attempt at pickup and it was awful. Dirty trucks no keys, no answers, they were overall a horrible facility
William CEverything went smoothly. Highly recommend.
JOYCE AVery hospitable and easy location for pickup and drop off.
William AGreat friendly and efficient service. The truck was in great shape.
BECKY CThis is located inside an Ace Hardware store, and aside from the counter clerk having to prioritize checking out customers causing a longer than expected wait to complete the rental, she was knowledgeable and pleasant. The employee who put the trailer on the hitch for us was fast and efficient, performed all safety checks, and was knowledgeable when we asked questions.
VICKI BNothing
DOUGLAS JVery pleased with the service thank you👍🏼
REINALDO PQuality Control & Customer Service. I had reservation and was to pickup truck and hitch at 8:30 and left at 9:30 and I was the only customer at Ace Hardware. Then my equipment got switched and I took pictures of condition I received it. I got defective ramp causing me to have accident.. Your roadside or FHP never showed up and you hauled your truck and my van to Tow yard in Orlando with all my personal belongings and to this day have not been able. to recover. Going on almost a month and recuperating from severe injuries. Does anybody care? I am USMC veteran with Service dog and literally Homeless?
Carlos CAlways a pleasure
TIMMIE EInstall a pull out ramp on the 10' box truck
NANCY AGreat little store.
SCOTT FI will never rent from U-Haul again. Let's see how important it is for U-Haul to reach out to me and rectify their mistakes. Multiple mistakes
THOMAS HExcellent service. Truck clean and ready to roll.
Jason IThe Ace location was great, and the staff was helpful; however, your truck leaked during our rental which caused damage to some of our furniture :(
DEENA LAce staff were very helpful.
ROBERT CThank you
KAROLEE MJust took the keys and said thanks ???
Charles SAfter hours drop off no one there so the customer service is unknown.
gordon iThe fuel level was recorded incorrectly. It was listed at 9/16 it was really 5/16. Probably cost me about $50 because I didn’t notice until I was gone from the location.
Sherman WThis pick-up site was excellent! The staff really went out of their way to help me get all set up and when I returned the trailer, they were outside before I could get to where the trailer needed to be! The employees were all AWESOME!!
Sheryl SThis is my third rental here recently and I have no complaints and the staff was so nice and pickup and drop off was smooth. Great folks without the big city red tape. Plus the have lots of unique tools and such that I will be exploring.
MARTIN FCan’t think of anything. Very easy to work with and had no issues. Would definitely use this location again.
Paul BThe U-Haul trailers are looking very worn and old. Maybe some new paint or replacements??!!
John CHave more sizes available.
Steve SAs always, fantastic customer service.
Robert CLove the helpfulness of the sales associate hooking up the trailer
Steve E