When I picked up the 6 x 12 trailer, there was a young man that hooked it up but didn’t really seem to know what he was doing. He actually put the wrong ball on so the trailer did not pull right. It went back-and-forth so when I got to Ocala, I had to stop everything had to be unhooked and redone. I asked this young man more than once if he knew what he was doing he assured me that he did he didn’t even know where the chain was. He was trying to take apart a different area of the chain and then he said oh dummy it’s back here so he grabbed it from back there and hooked it up and I said there’s too much chain hanging on the ground that just doesn’t look right so anyway I was not happy. I did call the store manager talked to Chris. He said he was going to refund me back, but I do not believe that I ever got that he apologized and I told him that they need to do more training with this young man I mean my U-Haul was loaded and it had to be undone and put on the right ball I could’ve flipped that thing and gotten into a bad accident all because it was hooked on the wrong ball so no, I am not a happy camper
NANCY M
Ace Hardware of Hernando Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hernando, FL 34442
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great overall experience from start to finish
Michael GThis was my second time at this location. The first time, I dropped a truck off that I rented. One of the employees of Ace Hardware, was extremely rude. I understand some things can slip through the cracks. The car hauler bounced the whole time, even shaking my truck. When I had to take the trailer off of my truck, I found out the hard way, someone had put an extra long bolt on the handle. It took a chunk of skin from my arm.
Deke WThe reservation process was very easy. The staff answered all my questions. Check out and check in went smoothly. All in all it was a great experience. I have need for another rental reservation. It will be easy when I am ready to rent again.
SHERRIE GTrailer was waiting for me when I arrived and the paperwork was done quickly. An employee hooked up the trailer for me and checked the lights and off I went in a very short time. When I returned the trailer, the process was exactly the same and I was finished and headed home very quickly. Highly recommend this location.
RICHARD S